51 to 75 of 110 Customer Journey Map Jobs in England

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … system architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … system architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement More ❯

includes The Wine Flyer. Each business has its own goals and strategy, but collectively, we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity IAG Loyalty manages the Avios currency, which millions of customers collect and spend … based ecommerce platforms, digital merchandising tools, and best practices in content creation. What you'll get up to Direct the content production plan, ensuring cohesive delivery across the customer's digital experience. Maintain online content using proprietary and external SaaS tools like Catalyst, Shogun, BigCommerce, and Klevu. Work with Strategy & Planning Manager, Product Owners, Engagement Managers, and Merchandising … ensuring readiness for key periods like Easter, Summer, and Christmas. Create offer scopes and editorial content briefs to support trading and SEO efforts. Lead digital experience projects, including customer journey mapping and integrating social media to drive sales. Use data insights to identify UX improvements, enhancing conversion and shopping experiences. Contribute to the delivery of innovative More ❯

and emerging search channels. This role will own the planning, execution, optimization, and reporting of all search marketing efforts - with the goal of driving high-intent traffic, scalable customer acquisition, and profitable growth. This position requires hands-on global campaign management, cross-functional collaboration, and a strategic mindset aligned with broader marketing and business goals. Location : Soho, London … and investment. · Build and maintain search campaigns from scratch — from ad copy and extensions to bidding strategy and negative keyword management. · Continuously optimize campaigns for ROAS, CPA, and customer lifetime value by adjusting bids, creative, and targeting based on performance data. · Oversee the development of YouTube video ad assets, working with creative teams or agencies to produce compelling … clicks, conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journey mapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design More ❯

and emerging search channels. This role will own the planning, execution, optimization, and reporting of all search marketing efforts - with the goal of driving high-intent traffic, scalable customer acquisition, and profitable growth. This position requires hands-on global campaign management, cross-functional collaboration, and a strategic mindset aligned with broader marketing and business goals. Location : Soho, London … and investment. · Build and maintain search campaigns from scratch — from ad copy and extensions to bidding strategy and negative keyword management. · Continuously optimize campaigns for ROAS, CPA, and customer lifetime value by adjusting bids, creative, and targeting based on performance data. · Oversee the development of YouTube video ad assets, working with creative teams or agencies to produce compelling … clicks, conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journey mapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design More ❯

and emerging search channels. This role will own the planning, execution, optimization, and reporting of all search marketing efforts - with the goal of driving high-intent traffic, scalable customer acquisition, and profitable growth. This position requires hands-on global campaign management, cross-functional collaboration, and a strategic mindset aligned with broader marketing and business goals. Location : Soho, London … and investment. · Build and maintain search campaigns from scratch — from ad copy and extensions to bidding strategy and negative keyword management. · Continuously optimize campaigns for ROAS, CPA, and customer lifetime value by adjusting bids, creative, and targeting based on performance data. · Oversee the development of YouTube video ad assets, working with creative teams or agencies to produce compelling … clicks, conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journey mapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design More ❯

Pitch Deck - Design a compelling pitch deck for potential investors Go-to-Market Strategy - Develop a comprehensive plan for product launch, including target market, positioning, and channels Investor & Customer Relations - Set up and manage communication strategies for both investors and customers Customer Funnel - Define and optimize the steps customers go through from awareness to conversion Customer Journey Mapping - Analyze and document the customer experience at each touchpoint Event KPIs & Materials - Develop key metrics to evaluate event success and create marketing materials for these events Production of Promotional Materials - Create assets (videos, brochures, etc.) to support product and brand promotion Customer Demos - Create and refine customer demos … a strong work ethic Interpersonal & Project Management Skills: Strong ability to manage projects and collaborate with cross-functional teams Technical Translation: Skilled in translating highly technical information into customer-friendly benefits Content & Campaign Management: Adept at managing content creation and executing marketing campaigns Visionary Thinking: Ability to align with and communicate IOHK's vision for the future of More ❯

Pitch Deck – Design a compelling pitch deck for potential investors. Go-to-Market Strategy – Develop a comprehensive plan for product launch, including target market, positioning, and channels. Investor & Customer Relations – Set up and manage communication strategies for both investors and customers. Customer Funnel – Define and optimize the steps customers go through from awareness to conversion. Customer Journey Mapping – Analyse and document the customer experience at each touchpoint. Event KPIs & Materials – Develop key metrics to evaluate event success and create marketing materials for these events. Production of Promotional Materials – Create assets (videos, brochures, etc.) to support product and brand promotion. Customer Demos – Create and refine customer demos … a strong work ethic. Interpersonal & Project Management Skills: Strong ability to manage projects and collaborate with cross-functional teams. Technical Translation: Skilled in translating highly technical information into customer-friendly benefits. Content & Campaign Management: Adept at managing content creation and executing marketing campaigns. Visionary Thinking: Ability to align with and communicate IOHK’s vision for the future of More ❯

firm. Here's what you will do As a Business Analyst, you will work with Credera clients and colleagues to lead a team of Business Analysts to translate customer requirements and business intent into functional and non-functional requirements. In addition, you will collaborate with users and stakeholders ensuring alignment of requirements with strategic goals and outcomes. Hours … with an eye for the detail. Ensure that business analysis activities and requirements are aligned with organisational strategies and objectives. Articulate user experiences through developing user persona, storyboards, customer journey maps. Identify changes to operating models and any business change required to support technical delivery and change. Identify improvements to the analysis process, techniques and methods … choice in training courses. Learn more Credera is Omnicom's global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to More ❯

Here’s what you will do As a Technical Business Analyst, you will work with Credera clients and colleagues to lead a team of Business Analysts to translate customer requirements and business intent into functional and non-functional requirements. In addition, you will collaborate with users and stakeholders ensuring alignment of requirements with strategic goals and outcomes. Hours … with an eye for the detail Ensure that business analysis activities and requirements are aligned with organisational strategies and objectives. Articulate user experiences through developing user persona, storyboards, customer journey maps Identify changes to operating models and any business change required to support technical delivery and change Identify improvements to the analysis process, techniques and methods … on a regular basis. Learn more Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to More ❯

research, participatory design, co-creation, field testing etc.) - Experience creating prototypes using tools such as Figma, Axure etc. - Experience with a variety of design tools such as personas, customer journey maps, user flows, wireframes, prototypes - Experience in service design methodologies would be desirable - Experience in delivery of an ERP or a commercial off the shelf system More ❯

Are you passionate about enhancing customer experiences and driving meaningful change? Join Air IT as a Customer Journey Manager and play a key role in improving our end-to-end customer journey! As a Customer Journey Manager , you will collaborate across teams to influence and enhance … specific customer touchpoints, using the voice of the customer to challenge the business and implement improvements in day-to-day operations and strategic initiatives. ? Key Responsibilities: Customer Feedback: Send timely automated/manual surveys and gather feedback from budget holders and ad-hoc sources. Data Analysis & Insights: Bring customer feedback to decision … makers, recognize excellence, and resolve issues. Metrics Management: Own and report on CSAT and NPS metrics, ensuring accuracy and reliability. Customer Insight: Implement innovative ways to gather and centralize customer insights. 360-Degree View: Integrate all customer touchpoints into a single, cohesive view. Reporting: Combine customer feedback, operational metrics, and other data More ❯

Customer Experience Consultant 📍 London (Hybrid – 2 days onsite) 💼 Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships. What You’ll Be Doing Lead the creation of customer More ❯

Customer Experience Consultant 📍 London (Hybrid – 2 days onsite) 💼 Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships. What You’ll Be Doing Lead the creation of customer More ❯

Customer Experience Consultant London (Hybrid – 2 days onsite) Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships. What You’ll Be Doing Lead the creation of customer More ❯

to learn more. Base pay range Direct message the job poster from CPS Group (UK) Limited Recruitment leader; driving performance + growth across Technology, Change and Professional Services Customer Experience Consultant London (Hybrid – 2 days onsite) We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You … ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding … them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning More ❯

Senior Manager, Customer Marketing & Advocacy Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! About Picus Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures … leader to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Picus Security Validation Platform. As the Customer Marketing and Advocacy lead, you will play a pivotal role in establishing our customer reference, advisory and advocacy programs. Your primary focus will be to capture and … to advocacy. This role places you at the heart of the company, with our customers. Here you will be instrumental in creating a clear path sourcing and delivering customer led content to be shared broadly. Working in tandem with Product Marketing, Sales and Customer Success teams you will establish the framework for this new program, and More ❯

in shaping the technological landscape of our organisation. You will be responsible for designing and implementing scalable, efficient, and innovative solutions that drive business growth and enhance the customer experience. This role requires a deep understanding of SaaS business models, with a particular focus on transforming key business processes. Proven experience is a must in a SaaS business … such as ‘Lead to Cash’ & ‘Procure to Pay’ processes. Additionally, you will champion the importance of data and how that moves across the enterprise and the impact on customer experience & customer journeys developing solutions that delight our customers. This is a new role formed into a transforming IT department so a willingness to adapt and change … transformation experience Proven experience as an Enterprise Architect, with a focus on transforming lead to cash, procure to pay processes in a SaaS business environment. Strong understanding of customer experience principles and methodologies, with experience implementing customer journey mapping and customer 360 initiatives. Extensive knowledge of best practice Salesforce and NetSuite platforms More ❯

support growth and innovation. We are the drivers of change. Our Digital team are on the hunt for a Senior UX Researcher to help shape the future of customer experience across our digital platforms. You’ll lead research initiatives that inform product decisions across multiple value streams, ensuring that user needs are at the heart of everything we … Generate and communicate actionable insights through clear, compelling storytelling tailored to diverse audiences and stakeholders. Champion user-centred design by embedding research into product development and advocating for customer needs throughout the lifecycle. Mentor and support junior researchers, fostering a collaborative and high-performing research culture. Drive innovation in research practices, including the use of unmoderated testing tools … Open to exploring and adopting AI tools to enhance research practices. Desirable Experience with tools like Miro, Jira, and Optimal Workshop. Familiarity with ethnographic studies, experience mapping, and customer journey mapping. Benefits We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you More ❯

conventional wisdom on how problems should be solved. Here's what you will do As a Business Analyst you will work with Credera clients and colleagues to translate customer requirements and business intent into effective change. You'll help clients achieve their goals by gathering and analysing requirements, understanding and mapping processes and analysing data. Typically, you will … and international is a requirement. Responsibilities Gather and validate business and technical requirements using business analyst and design thinking techniques Articulate user experiences through developing user persona, storyboards, customer journey maps Assist with the development of and prioritisation of product user story/requirements and maintain the overall product backlog Support the facilitation of workshops using … choice in training courses. Learn more Credera is Omnicom's global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to More ❯

using cutting-edge AI technologies. KEY RESPONSIBILITIES Design and architect scalable ML solutions using statistical modeling, MLOps frameworks and cloud technologies Build machine learning models for marketing attribution, customer prediction, segmentation, and recommendation systems with deep understanding of customer experience and marketing use-cases Implement end-to-end ML pipelines including feature engineering, model training, deployment … of experience in data science and/or ML engineering roles Strong foundation in statistics and mathematics including probability theory, hypothesis testing, regression analysis, and optimization Understanding of customer experience principles and marketing analytics including customer journey mapping, conversion optimization, and marketing funnel analysis Proficiency in Python with extensive experience in data science & AI More ❯

you’ve probably used one of our products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And More ❯

JavaScript. Experience with lead nurturing and scoring methodologies. Strong analytical and problem-solving skills. Excellent organizational abilities and attention to detail. Solid understanding of digital marketing strategies and customer journey mapping. Proficiency in marketing analytics and performance measurement. Desirable Qualifications Bachelor's degree in Marketing, Business, or a related field. AI integration experience would be advantageous. More ❯

Product Owner and Product Lead. Engaging with stakeholders, including clients, internal teams, and developers, to ensure clarity of goals. Proposing operational improvements based on feedback and insights. Creating customer journey maps and acting as the primary contact between stakeholders and teams. Developing comprehensive backlogs with MVP and subsequent items, considering risks. Collaborating with business, engineering, and More ❯

the development and application of principles, standards and minimal viable architectures informed by the business strategy and corporate governance • Develop ecosystem and business capability models, value stream and customer journey maps to guide agile teams in developing their minimum marketable and minimum viable products, value propositions and drive business outcome • Lead Business and Senior Business Analysts More ❯