3 of 3 First Line Help Desk Support Jobs in England

Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a … in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal … service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving More ❯

work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision. The purpose of this role is to support the Internal and External Stakeholders on ICT. Other accountabilities for this role: To add and remove users/new starters on the IT system To manage the CCTV system … behalf of the users, e.g. Exchequer). To assist users with all Microsoft package issues. To be able to create computer/laptop imaging. To manage KACE helpdesk support calls and distribute call to the Network Support Officer. To manage Our Space for the ICT and assist other users if required (training will be provided). … any anomalies are flagged, investigate using MXtoolbox and Block accordingly. To provide induction on basics of software they use when new staff arrive. To Set up telephone Analogue Line and/or relocate for users when required. To Assist/train the Network Support Officer on Setting up Android Mobile phone for users. To manage the More ❯

work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision. The purpose of this role is to support the Internal and External Stakeholders on ICT. Other accountabilities for this role: To add and remove users/new starters on the IT system To manage the CCTV system … behalf of the users, e.g. Exchequer). To assist users with all Microsoft package issues. To be able to create computer/laptop imaging. To manage KACE helpdesk support calls and distribute call to the Network Support Officer. To manage Our Space for the ICT and assist other users if required (training will be provided). … any anomalies are flagged, investigate using MXtoolbox and Block accordingly. To provide induction on basics of software they use when new staff arrive. To Set up telephone Analogue Line and/or relocate for users when required. To Assist/train the Network Support Officer on Setting up Android Mobile phone for users. To manage the More ❯