21 of 21 IVR Jobs in England

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives More ❯

with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 3+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at More ❯

developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands More ❯

how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross More ❯

a remote role with the occasional travel to the client’s office in Solihull . The focus of this role will be on Dynamics Omnichannel with Co-Pilot studio (IVR and also chat bot) to support with a project the client has inflight. The roleholder will be required to develop chatbots as well as a contact centre based on Dynamics More ❯

environment. Key Responsibilities: * Design and deliver end-to-end solutions using Dynamics 365 CE, Power Platform, and Azure * Configure and optimise Omnichannel and CoPilot Studio (live chat, voice, messaging, IVR) * Develop custom business logic and workflows using C#, JavaScript, Power Automate, and Dataverse * Build and manage Power Apps (Canvas & Model-Driven), Power Pages, and Power BI dashboards * Integrate D365 with More ❯

technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise More ❯

technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise More ❯

technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise More ❯

technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise More ❯

technologies to address business needs through a consultative approach. Your responsibilities include leading end-to-end technical discussions covering Conversational AI, analytics, project infrastructure, APIs, integration, voice loggers, and IVR systems. The role offers a hybrid remote work environment with 50% travel to customer sites. During onsite visits, you will engage directly with clients to understand requirements, provide technical expertise More ❯

industries in which NiCE provides services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co-pilot) from a people and process More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯

Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user … experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA … PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets. Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator) Experience with cloud contact center migrations or implementations using Genesys Cloud or More ❯