26 to 45 of 45 Journey Map Jobs in England

ensuring sustainable utilisation. Contribute to capacity planning and hiring recommendations as the team grows. Coach and occasionally run discovery activities (e.g. workshops, interviews, journey mapping) to deeply understand client needs. Unpack and model existing business processes, then reimagine them using our technology to deliver efficiencies and automation. Guide ...

capacity planning and hiring recommendations as the team grows. Client discovery & solution design Coach and occasionally run discovery activities (e.g. workshops, interviews, journey mapping) to deeply understand client needs. Unpack and model existing business processes, then reimagine them using our technology to deliver efficiencies and automation. Guide team ...

capacity planning and hiring recommendations as the team grows. Client Discovery & Solution Design Coach and occasionally run discovery activities (e.g. workshops, interviews, journey mapping) to deeply understand client needs. Unpack and model existing business processes, then reimagine them using our technology to deliver efficiencies and automation. Guide team ...

seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. … contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. ...

assisted design workflows Main responsibilities Lead discovery activities in close partnership with Product Management and Engineering — including user research, problem framing, and journey mapping Lead end-to-end design across multiple features or product areas simultaneously, translating product and user goals into flows, wireframes, prototypes, and detailed … minimum designing web-based application UIs (SaaS/B2B ), with a strong portfolio of shipped products. Experience leading discovery — user interviews, contextual research, journey mapping, and synthesis — and translating findings into clear design direction. Demonstrated systems thinking — understanding information architecture, cross-feature relationships, and the downstream impact ...

best practices Work confidently in Figma using structured approaches, including components, variants, auto layout, and design systems Create UX artefacts such as journey maps, service blueprints, wireframes, and interactive prototypes Design responsive experiences for both desktop-first and mobile-first portals Contribute to the development and maintenance … Proven experience applying accessibility requirements in digital design Excellent proficiency in Figma, including components, variants, auto layout, and structured design workflows Experience creating journey maps, service blueprints, and other UX documentation Strong understanding of responsive design across desktop and mobile platforms Good working knowledge of Adobe Creative Suite ...

create surveys, dashboards, and insight packs, and help the business understand the why behind customer behaviours and sentiment. Working closely with the Customer Journey Design Manager, youll play a critical role in a Listen, Learn and Act approach turning data into actionable insight that drives improvements across … interpret the Voice of the Customer (VOC), Voice of the Employee (VOE), and operational CX indicators at each key touchpoint across the customer journey helping to uncover pain points, form hypotheses about whats driving customer and employee experiences, and deliver trusted insights that enable meaningful business conversations ...

beyond isolated touchpoints to design truly end‐to‐end experiences. What You’ll Do Design and improve services across digital, physical, and operational touchpoints Map and analyse customer journeys to identify pain points, gaps, and opportunities Uncover dependencies across systems, teams, and processes that shape the customer experience Facilitate … stakeholders and drive decisions Translate research and data into actionable insights that inform product and service direction Create service design artefacts such as journey maps and service blueprints Collaborate with multidisciplinary teams across the business Ensure solutions are desirable for users, viable for the business, and feasible ...

design end-to-end experiences across: registration journeys, event apps, exhibitor & sponsor tools, internal platforms, post-event engagement Working on defined journey maps and turning scoped concepts into wireframes and prototypes Taking a single step in a wider journey and refining it into something intuitive … from the ground up Influence non-tech stakeholders (marketing, sales, ops) Proven experience in complex digital ecosystems (not just single-product UX) Strong journey mapping and service design capability Comfortable working independently Strong portfolio demonstrating end-to-end thinking Proficiency in Figma Bonus: Experience in events, exhibitions, marketplaces ...

process maps Ensure all documentation reflects current operations and governance standards Manage change logs and maintain clear audit trails for process updates Workflow & Journey Mapping: Develop detailed process and customer journey maps across business and system landscapes Create clear visualisations using tools such as Miro, Lucid … operational excellence and continuous improvement Essential: 3–5 years’ experience in Business Analysis or a similar role Strong experience in process mapping and journey mapping tools Excellent analytical and documentation skills Ability to communicate complex information clearly and concisely Desirable: Degree in Business Administration or related field CBAP ...

lead a growing team of Product Managers and work cross-functionally with Engineering, Regulatory Intelligence, Commercial, and Marketing teams. Key Responsibilities & Accountabilities Strategy & Road-map Own and clearly articulate product vision, strategy, and road-map across all four verticals Align product planning with strategic goals, customer insights … commercial priorities Translate business objectives into prioritised, executable delivery outcomes Lead product governance: road-map reviews, OKR planning, go-to-market readiness, and executive reporting AI-Native Delivery - Core Expectation Use AI tooling across the full product development life-cycle as standard working practice Structure and write user stories ...

scales across the organisation—designing not just conversations, but how AI behaves across customer and colleague experiences . The next phase of this journey is about moving from capability to differentiated, production-grade AI products —where design, product, data, and risk come together to create seamless, trustworthy … create seamless, intuitive, and effective user experiences. Key responsibilities Design and deliver service experiences that drive measurable business outcomes, including service blueprints, customer journey maps, and prototypes Create intuitive, user-friendly interfaces that support seamless and engaging digital experiences Develop and maintain consistent, high-quality UI aligned with ...

apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of users and be part of the journey that makes us a true super-app. Our mission is to make people’s lives easier by enabling meaningful connections—from sharing precious moments … landing pages using rigorous A/B testing, cohort analysis, and funnel tracking. Eliminate friction relentlessly: Dive deep into behavioral data and user journey mapping to identify critical UX bottlenecks, systematically streamlining data entry and collection to reduce drop-off rates. Card Lifecycle Management: Define and manage ...

system capability Process design & experience Mapping Support the design of future-state processes aligned to a skills-based approach. Develop end-to-end journey maps for key user groups (e.g., employees, managers, leaders, People functions). Identify pain points, inefficiencies, and opportunities for improvement in current-state processes. … data will be interpreted and used in decision-making Documentation & artefacts Produce clear and structured documentation, including: Business requirements, user stories, process maps, journey maps, solution blueprint, Testing acceptance criteria and test scenarios Ensure documentation is accessible, consistent, and usable by both business and technology teams. Qualifications & Experience ...

efficiency, reporting, and scale. Build and manage internal and third-party agent workflows, SOPs, and knowledge base content. Continuously improve the customer journey from onboarding through to issue resolution. Data and Performance Ownership Own all key support KPIs, including CSAT, NPS, ticket volume, first response time, resolution time … feedback to help improve product and service quality. Work closely with product, engineering, and commercial teams to advocate for customer needs. Lead customer journey mapping exercises to remove friction and enhance satisfaction. Risk and Compliance Oversight Ensure support processes comply with data privacy regulations, including GDPR. Handle fraud ...

login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations … Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with ...

residents. Key Responsibilities Lead and facilitate stakeholder workshops across Adult Social Care services Capture and document as-is customer journeys and experiences Design and map "to-be" pathways to support service transformation Work collaboratively with a broad range of services, including: Learning Disabilities Mental Health Reablement Safeguarding 65+ Services … Adult Social Care Strong background in service transformation and redesign Demonstrable experience facilitating workshops and leading stakeholder engagement Expertise in process mapping, customer journey mapping, and business analysis methodologies Ability to lead discussions and drive consensus across diverse professional groups Excellent communication and documentation skills Working Arrangements Hybrid ...

advice and operational support to content authors and publishers The successful candidate will have previous experience in developing new web structures and web journey experiences, including journey mapping in a digital environment. Experience in using a Content Management System for web publishing and competency in writing ...

looking for a CRM Manager who will take full ownership of CRM strategy and lead nurture activity across the end‐to‐end customer journey, from first engagement through to purchase or rental completion. You will be working with a growing, customer‐centric organisation. The focus is on driving … strategy and delivery end‐to‐end and be the go‐to expert internally Real variety and impact, covering strategy, automation, journey mapping, reporting and continuous optimisation, all tied to measurable outcomes Strategic but hands‐on – agency support is in place, but you set direction, manage partners and stay ...

looking for a CRM Manager who will take full ownership of CRM strategy and lead nurture activity across the end-to-end customer journey, from first engagement through to purchase or rental completion. You will be working with a growing, customer-centric organisation. The focus is on driving … strategy and delivery end-to-end and be the go-to expert internally Real variety and impact, covering strategy, automation, journey mapping, reporting and continuous optimisation, all tied to measurable outcomes Strategic but hands-on - agency support is in place, but you set direction, manage partners and stay ...