26 to 50 of 122 Journey Map Jobs in England

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Pairing closely with designers, BAs, and PMs to shape roadmaps and iterate services based on evidence Helping teams test ideas More ❯

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with … and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with … stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You More ❯

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with … and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with … stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You More ❯

user needs, while balancing business goals and technical constraints. Key Responsibilities Lead service design activities within cross-functional teams on government and public sector projects Create service blueprints, journey maps, and ecosystem diagrams to visualise and improve services Apply GDS principles to ensure accessibility, usability, and compliance throughout the service lifecycle Facilitate stakeholder workshops and co-design sessions More ❯

e.g., Jira, Confluence). Excellent communication, stakeholder management, and leadership skills. PMP, PRINCE2, or Agile certification preferred. Desirable: Knowledge of ITIL or service management frameworks. Familiarity with customer journey mapping and service design. Background in SaaS implementations and cloud-based platforms. Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of More ❯

Centered Research : Deep understanding of user-centered research principles, with experience in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, personas, and journey mapping to derive actionable insights that inform design. Research Tools Proficiency : Expertise in industry-standard research tools for both qualitative and quantitative analysis, including usability testing software, survey tools More ❯

that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles More ❯

that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

digital, and self-service channels, to ensure the right balance of customer engagement. Ensure that the new telephony platform supports omni-channel strategies and integrates seamlessly with customer journey mapping, enabling consistent and personalised service delivery. 3. Workforce & Resource Planning Oversee resource planning and scheduling strategies to ensure optimal utilisation of workforce across all communication channels (phone, email More ❯

digital, and self-service channels, to ensure the right balance of customer engagement. Ensure that the new telephony platform supports omni-channel strategies and integrates seamlessly with customer journey mapping, enabling consistent and personalised service delivery. 3. Workforce & Resource Planning Oversee resource planning and scheduling strategies to ensure optimal utilisation of workforce across all communication channels (phone, email More ❯

decisions. Champion accessibility and user-first approaches. Requirements: 8+ years in user research or service design. Strong portfolio of research-led design outcomes. Expertise in usability testing, interviews, journey mapping. Comfortable with GDS and WCAG standards. Experienced in agile delivery and stakeholder engagement. Eligible for UK security clearance (e.g., 5 years residency). Preferred: Knowledge of SaaS or More ❯

facilitate user research activities -interviews, usability testing, workshops, surveys-to uncover user needs and behaviours across complex environments Develop and maintain research artefacts and outputs, including user personas, journey maps, experience maps, and design recommendations Advocate for user needs throughout the lifecycle, partnering closely with designers, product owners, developers, and senior stakeholders Interpret, synthesise, and present actionable insights More ❯

Continuously monitor market trends and competitor activities to identify opportunities for innovation and growth. Required Skills and Qualifications: - Proven experience in digital product management. - Strong understanding of customer journey mapping and optimization. - Expertise in managing SaaS products and driving customer satisfaction. - Excellent communication and project management abilities. Apply now to play a key role in shaping the future More ❯

proof-of-concept (PoC) engagements, ensuring technical success, adoption, and measurable value delivery. Support both new business and upsell opportunities, providing pre-sales expertise throughout the enterprise customer journey. Map out complex customer workflows-particularly for high-value or strategically important clients-to demonstrate deep understanding and to influence product positioning. Lead discovery conversations to surface compliance, operational, and More ❯

for presenting insights and recommendations Desirable Skills Knowledge of Meta advertising platforms Experience with conversion rate optimisation and landing page testing Understanding of multi-channel attribution and customer journey mapping Previous experience scaling new advertising channels What Our Client Offers Work-Life Balance 35-hour working week - Monday to Friday with no weekends or late evenings Remote or More ❯

and prototypes ️ Conduct user research and usability testing ️ Collaborate with developers to ensure design consistency ️ Work with tools like Figma, Adobe XD, or Sketch ️ Create user personas and journey maps ️ Analyze user feedback and behavior to improve interfaces ️ Maintain brand consistency in design elements ️ Support responsive design for cross-device compatibility ️ Participate in design reviews and brainstorming sessions More ❯

research across Discovery, Alpha, Beta, and Live phases Applying a wide range of qualitative and quantitative methods to uncover deep user insights Turning research into actionable outputs - personas, journey maps, pain points, and more Collaborating with designers, developers, BAs, and product managers to ensure evidence-based decisions Championing inclusive research practices aligned with GDS and WCAG standards Facilitating More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand guidelines to create More ❯

and help evolve the wider CX proposition.What We're Looking ForBackground within similar customer experience/CX strategy rolePrevious Consultancy experience is essentialStrong background in omni-channel customer journey mapping and contact planning.Confident working with data and insight to inform strategic recommendations.Skilled in building and managing senior client relationships.Able to juggle multiple projects in a fast-paced, collaborative More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

contribute to the product vision to focus on allowing 9fin's platform to scale with our company ambition. Begin to proactively uncover user pain points through user interviews, journey mapping, competitor analysis, focus groups and data analysis. You will also play a part in mentoring other developers including more junior colleagues to impart knowledge and build their skills. More ❯

innovative digital solutions, participating in all stages from initial idea to launch and supporting applications in line with DevOps principles. Responsibilities Collaborate with your team to create customer journey maps, understanding customer experiences, and identifying opportunities for improvement. Work directly with customers to create wireframes and prototypes exploring potential solutions. Build solutions using the OutSystems Low Code Application More ❯

working with CRMs to build and manage talent communities. Familiarity with job distribution tools and how they integrate with job boards. Knowledge of web analytics platforms and user journey mapping. More ❯