51 to 75 of 87 Journey Map Jobs in England

accessible and effective for a diverse range of users and stakeholders. Key Responsibilities Lead service design activities across Discovery, Alpha, Beta and Live phases. Map and improve complex end-to-end services, user journeys and organisational processes. Apply User-Centred Design methodologies to understand user needs and pain points. … practices. Significant experience working within Central Government organisations. Strong knowledge of GDS Service Standard and Government Digital delivery frameworks. Experience creating service blueprints, journey maps and operating models. Skilled in facilitating workshops and engaging diverse stakeholder groups. Experience working in Agile multidisciplinary teams. Excellent communication and stakeholder management ...

synthesis through wireframes, prototypes, interaction design, and final specifications. Conduct and synthesize user research, including interviews, usability testing, and surveys, to inform personas, journey maps, and design decisions. Translate complex workflows and data-intensive interfaces into intuitive, accessible experiences for technical and non-technical users. Design and facilitate … rounded experience designer who combines strong UX thinking with exceptional visual storytelling skills . You should be equally comfortable designing an enterprise user journey, building a prototype in Figma, translating a complex solution into an executive-ready visual narrative, and supporting a high-stakes client pursuit. You will ...

customers, key stakeholders and the team Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, user journey maps, systems design, scenarios, business analysis, task, workflow analysis and other relevant techniques Analyse and support the team with business requirements and technical specifications ...

leadership team worth building further. You'll have a documented path behind you and ahead of you: Spendesk's Engineering Leadership Growth Journey maps the road from Engineering Manager through Head of Engineering to CTO, so you'll know exactly what's expected of you, and what growing ...

influencing change, and creating brilliant customer experiences. Key Actions Define and deliver the medium to long-term product strategy for a complex customer journey, balancing customer value, commercial outcomes and strategic business objectives Own and continuously evolve the product roadmap and backlog, ensuring priorities are aligned to customer … voice of the customer throughout delivery, ensuring all features and enhancements contribute to an outstanding customer experience Lead the planning and delivery of journey epics, managing dependencies, risks, costs and priorities across multiple initiatives within an agile environment Translate business and customer requirements into clear product features, story ...

delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle, working under the direction of the Product Owner (Digital Platforms) to translate roadmap priorities into … specifications Experience working within Agile delivery environments Experience with website redesigns, platform migrations and mobile app development projects Understanding of UX principles, customer journey mapping and usability testing Strong stakeholder engagement and communication skills Excellent training and career development opportunities for the right candidate. Basic salary ...

delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle, working under the direction of the Product Owner (Digital Platforms) to translate roadmap priorities into … specifications Experience working within Agile delivery environments Experience with website redesigns, platform migrations and mobile app development projects Understanding of UX principles, customer journey mapping and usability testing Strong stakeholder engagement and communication skills Excellent training and career development opportunities for the right candidate. Basic salary ...

capacity planning and hiring recommendations as the team grows. Client discovery & solution design Coach and occasionally run discovery activities (e.g. workshops, interviews, journey mapping) to deeply understand client needs. Unpack and model existing business processes, then reimagine them using our technology to deliver efficiencies and automation. Guide team ...

work with product and design teams to create user-centered experiences. The role involves coordinating qualitative and quantitative research, building personas and journey maps, and presenting findings to influence the roadmap. Hybrid/remote options and collaborative team culture are offered. #J-18808-Ljbffr ...

Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements * Produce service blueprints, journey maps, process maps, and design artefacts * Apply user-centred design principles to shape service improvements * Support discovery, alpha, beta, and live delivery phases * Ensure … What We're Looking For * Strong experience as a Service Designer within complex digital transformation programmes * Experience working within multidisciplinary Agile teams * Ability to map and improve end-to-end services and user journeys * Strong workshop facilitation and stakeholder engagement skills * Experience producing service design artefacts including service blueprints ...

drive improvement: Analyse website metrics, search data, SEO insight, accessibility findings, user feedback and service performance information to inform design decisions and recommendations. Map and redesign services: Create user journeys, service maps, process maps and service blueprints to identify pain points, duplication, failure demand and opportunities to improve … Defence Employer Recognition Scheme (ERS). Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk) The following content displays a map of the job's location. Location Haylock House, Kettering, United Kingdom #J-18808-Ljbffr ...

design for enterprise and Data Science tools Designing complex workflows, systems, and user journeys, including edge cases Running discovery activities such as workshops, journey mapping, and usability testing Embedding user-centred design practices into product development processes Translating research, business, and technical requirements into clear design solutions Partnering … function A strong UX portfolio demonstrating clear thinking, rationale, and high-quality interaction design Deep understanding of UX principles applied to complex, multi-journey systems Experience designing at scale across interconnected products or services High standards for usability, accessibility, and interaction design quality Confidence using research, data ...

Repairs services. Contribute to concept development, solving both business and customer problems and carrying ideas through to beautifully executed outcomes. Create user flows, journey maps, wireframes, prototypes and high-fidelity designs. Design systems, interfaces and reusable components that scale across multiple touchpoints and experiences. Collaborate closely with … complex product environments, systems thinking and business processes. The ability to move fluidly between concept development and detailed execution. Expertise in user journey mapping, wireframing, prototyping and interaction design. Proficiency in modern design and prototyping tools, including Figma and similar platforms. Experience working collaboratively within multidisciplinary teams. Strong ...

needs. You're experienced at rapid prototyping to test, iterate and validate solution designs. You're able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs. You're experienced at working with agile development teams and stakeholders … services. You have a detailed understanding and experience of working to the Government Service Standard. (essential) Research and analysis You know how to map and engage with different stakeholder groups. You're able to carry out user research across internal and external user groups, utilising different research methods ...

levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process … solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high ...

Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability Testing UX Writing … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

user experience across the website. Continuously optimise website usability, navigation, content structure, and conversion paths. Conduct user behaviour analysis, customer journey mapping, A/B testing, and conversion optimisation initiatives. Use customer insights, analytics, heatmaps, and performance data to improve engagement and conversion rates. Develop landing page … initiatives. Skills, Knowledge & Experience: Essential Proven experience managing and optimising high-performing, lead-generation websites. Strong expertise in website management, UX, UI, customer journey optimisation, and conversion rate optimisation (CRO). Significant experience developing and executing successful SEO strategies. Knowledge of AEO, GEO, AI search optimisation, and emerging ...

knowledge bases, and customer self-service experience.Support customer experience and service transformation initiatives.Dynamics 365 Customer Insights:Design customer segmentation and audience strategies.Develop customer journey and engagement use cases.Support customer analytics and insight-driven decision making.Collaborate with business teams to leverage customer intelligence for growth and retention initiatives.Business Analysis … Dynamics 365Power AppsPower AutomateDataverseBusiness AnalysisExpert requirements elicitation and documentation capabilities.Process modelling (BPMN, Visio or equivalent).Business capability mapping.Gap analysis and solution assessment.Customer journey mapping.Benefits realization and KPI definition.Agile & Product ManagementProven Product Owner experience.Strong backlog management experience.User story and acceptance criteria definition.Agile delivery leadership.Experience with Azure DevOps and/ ...

fast-paced tactical operators needing high-signal alerts vs. strategic analysts performing deep querying. Usability & Visualisation Testing: Evaluating how fused data is visualised (GIS, map layers, timeline views) within Palantir or custom dashboards to minimise cognitive overload under operational stress. Ethical & Security-Conscious Synthesis: Conducting user interviews and synthesising … Inquiry, Field Research, Ethnographic Study, Usability Testing, Dual-Persona Mapping, Human Factors, Cognitive Task Analysis. Design & Domain: C4ISR UI/UX, Information Overload Reduction, Map-Based Visualisations (GIS), Tactical Ergonomics, Ruggedised UI Testing. Synthesis & Ops: User Journey Mapping, Insight Synthesis, OPSEC-Compliant Research, Agile Integration, Accessibility (Defence ...

With cutting-edge projects and a dynamic team, there has never been a better time to join us and be part of our journey to shape the future of technology. PRODUCT DESIGNER RESPONSIBILITIES Our Product Designers are critical to delivering user-centred product experiences that have meaningful impact … conduct user research (discovery and validation) to generate actionable insights that inform product decisions Translate research into clear deliverables such as personas, journey maps, and recommendations, and communicate these effectively to clients and teams Understand client goals and business objectives, identifying risks and assumptions while shaping product strategy ...

With cutting-edge projects and a dynamic team, there has never been a better time to join us and be part of our journey to shape the future of technology. PRODUCT DESIGNER RESPONSIBILITIES Our Product Designers are critical to delivering user-centred product experiences that have meaningful impact … conduct user research (discovery and validation) to generate actionable insights that inform product decisions Translate research into clear deliverables such as personas, journey maps, and recommendations, and communicate these effectively to clients and teams Understand client goals and business objectives, identifying risks and assumptions while shaping product strategy ...

rapidly prototyping ideas at varying levels of fidelity, from concept to near-production, to test and validate direction Create user flows and journey maps to communicate design intent Lead and contribute to user research initiatives to uncover insights, validate assumptions, and inform product direction Facilitate workshops and discovery … user research within cross-functional product teams. Ability to plan, conduct, and synthesize qualitative and quantitative research. Expertise in designing user flows, journey maps, and wireframes for complex digital products Comfortable working in a highly iterative, fast-moving environment with blurred boundaries between design, product, and engineering Excellent ...

Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience. This role requires a keen analytical mind, excellent communication skills, collaboration, a passion … Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience. This role requires a keen analytical mind, excellent communication skills, collaboration, a passion ...

down silos, knitting together journeys and channels to deliver seamless, engaging, and cost-effective experiences. If you thrive on storytelling, campaign strategy, and journey design, have experience with implementing communication platforms, and a knack for channel best practice (especially email/SMS), this is your opportunity to make … outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery and ongoing improvement of all customer touchpoints Best Practice Implementation: Apply best practices in channel management ...

implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that integrate digital, automated, and human touchpoints. Map customer journeys, service blueprints, ecosystems, and operational processes. Facilitate workshops and design-thinking sessions with cross-functional stakeholders. Gather insights from users, colleagues … services from problem definition through to execution and adoption. Excellent workshop facilitation, stakeholder engagement, and design-thinking skills. Strong experience creating service blueprints, journey maps, and other Service Design artefacts. Ability to articulate the measurable impact of your work and the outcomes you have delivered. Comfortable challenging assumptions ...