51 to 75 of 77 Journey Map Jobs in England

process maps Ensure all documentation reflects current operations and governance standards Manage change logs and maintain clear audit trails for process updates Workflow & Journey Mapping: Develop detailed process and customer journey maps across business and system landscapes Create clear visualisations using tools such as Miro, Lucid … operational excellence and continuous improvement Essential: 3–5 years’ experience in Business Analysis or a similar role Strong experience in process mapping and journey mapping tools Excellent analytical and documentation skills Ability to communicate complex information clearly and concisely Desirable: Degree in Business Administration or related field CBAP ...

Needed Product Design Service Design Customer Journey Mapping UX User Research Workshop Facilitation Figma Interactive Prototypes Design Thinking Stakeholder Workshops Key Responsibilities Map customer journeys Facilitate workshops Conduct user research Build interactive Figma prototypes Validate customer experiences Collaborate with Product Management Support discovery activities Present concepts ...

issues and opportuniti esClearly communicate design decisions and rationale to team members and stakeholde rsSupport the creation of design documentation and artefacts (e.g. journey maps, presentations, design histories) to share work open lyDevelop an understanding of how your work contributes to wider organisational and service strate gy What … agency or client-side environme nts.Experience contributing to end-to-end services across digital and non-digital chann els.Ability to identify user needs and map basic jour neys aligned to those n eedsExperience working collaboratively in multidisciplinary t eamsAbility to explain design decisions clearly and effecti velyUnderstanding of service ...

Please note, this isn't a UX Designer role, but more of a Process Driven role. My clients are looking for someone who can map journeys for customers, and someone who has written processes and blueprints for customer onboarding. Your new role Multiple Immediate requirements for Service Designers with … works and where it breaks, from the customer's first action through to the back-office steps that fulfil it. What you'll do Map key business banking journeys end to end, across digital, branch, telephony and customer servicing. Build service blueprints that connect the customer-facing experience ...

ChatGPT to rapidly prototype concepts, explore solutions and accelerate design activities. Key Responsibilities Work with stakeholders to understand business challenges, opportunities and desired outcomes. Map end-to-end processes, user journeys and system interactions. Define requirements, user stories and functional specifications. Support product discovery, solution design, delivery and implementation. … with a strong track record of supporting technology change. You will bring: Experience delivering business analysis within technology transformation programmes. Strong process mapping, journey mapping and requirements definition skills. Experience creating user stories and functional specifications. The ability to work confidently with both business and technical stakeholders. ...

reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability Confident in analysing operational data Strong experience in managing … with project management tools and methodologies. A proactive approach to identifying and addressing risks or challenges. Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability confident in analysing operational data Job Offer Daily rate ...

reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability Confident in analysing operational data Strong experience in managing … with project management tools and methodologies. A proactive approach to identifying and addressing risks or challenges. Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability confident in analysing operational data Job Offer Daily rate ...

business outcomes and the Target Operating Model. This is not simply a requirements-gathering role. You will need to understand complex services, engage stakeholders, map processes, model data and information flows, and turn insight into clear, practical design artefacts. Key responsibilities You will: Analyse current-state property and operational … business design within change or transformation. You will also need: Strong analytical and problem-structuring skills. Experience with requirements elicitation, process mapping and journey mapping. The ability to translate operational detail into clear, testable outputs. Good workshop facilitation and stakeholder engagement skills. Excellent written and verbal communication skills. ...

/ML where feasible; design for scale and controlled adoption. Product Mindset: Measure outcomes, simplify processes, and scale solutions. Design Thinking & Agile: Journey mapping, iterative delivery, and experimentation. Data & Analytics: Data mining, visualization, and storytelling to drive decisions. Essential 10+ years in platform strategy, product/transformation … Company Better, Power our Culture. 30/60/90 Onboarding Guide 30 days: Baseline current‐state metrics, risks, and dependencies; establish stakeholder map and governance cadence. 60 days: Propose target‐state hypotheses, initial KPI framework, and prioritized opportunities (including AI/ML pilots); align OKRs. 90 days: Finalize ...

electronic trading and motivated by turning data, insight and technology into better client outcomes? We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising our FX E-Trading proposition. Working at the heart of Sales, Trading, Product and Engineering … improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front‐office environment. Job Title Lead Customer Journey Manager, FX E‐Trading Salary Competitive, will be discussed at interview stage Location London Hours Full time Working Pattern Our work style is hybrid, which ...

This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually … works and where it breaks, from the customer's first action through to the back-office steps that fulfil it. What you'll do Map key business banking journeys end to end, across digital, branch, telephony and customer servicing. Build service blueprints that connect the customer-facing experience ...

discovery phase of a major digital transformation programme focused on redesigning an end-to-end customer journey. This role centres around customer research, journey optimisation, analytics and product strategy rather than sprint management or feature delivery. Key Experience Needed Product Discovery Customer Journey Mapping Product Strategy ...

This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service, and regional stakeholders. Lead … customer journey design and optimization (onboarding, servicing, releases), establishing standards, playbooks, and measurable experience outcomes. Own launch and change readiness governance for the region: impact assessments, stakeholder alignment, cutover/hypercare frameworks, and post-launch performance reviews. Build a scalable enablement engine (training, FAQs, release communications, playbooks) that ...

design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business-focused solutions and consolidating customer insight. This … requirements through interviews, workshops, document reviews, surveys, site visits, business process analysis and workflow mapping. Identify opportunities to improve customer experience through customer journey mapping, resident engagement and service redesign activities. Analyse statistical and performance data to identify business issues, root causes and opportunities for service improvement. Research ...

design improvements Communicate confidently with multidisciplinary teams and senior stakeholders Lead collaborative workshops to align teams and drive service innovation Create service blueprints, journey maps, and design artefacts to solve complex problems Use research, insight, and data to iterate designs and improve service outcomes About The Candidate … principles Ability to advocate for user-centred design and influence stakeholders at all levels Experience working with design systems, service blueprints, and journey mapping Confidence working within Agile environments and multidisciplinary teams Ability to use evidence and insight to inform decisions and validate design hypotheses What ...

across marketing, IT, agency partners and key business stakeholders, you'll lead the delivery of an ambitious programme designed to transform the customer journey, improve conversion rates and support the organisation's move towards a self-service digital model. The Opportunity: The business is currently undertaking a complete … redesign and rebuild of its website and digital customer journey, creating a best-in-class online experience aligned with a modern, digital-first platform. As the Digital Experience Lead, you'll drive the end-to-end delivery of this transformation, ensuring that UX, content, SEO, analytics and conversion ...

leadership and executive teams A designer with genuine systems-thinking capability, who understands that successful services extend far beyond digital touchpoints and can confidently map, redesign and optimise interconnected journeys, organisational structures and operational processes Someone excited by embedding themselves in real-world environments, who enjoys spending time … alongside end users to drive meaningful change What you're great at - Demonstrable expertise in service design methodologies, including service blueprints, ecosystem mapping, journey mapping, experience mapping, operating models and designing both current-state and future-state services Strong facilitation and co-design skills, with experience running workshops ...

email marketing campaigns tailored to diverse audience segments. Copywriting Produce compelling, relevant content for different stages of the customer journey. Journey Automation Design, build, and manage automated workflows, nurture journeys, and behavioural triggers to boost engagement and conversion. Platform Execution Use CRM systems (Freshsales, Dynamics 365) to build … compliance, and deliverability standards. Desirable skills : Basic design abilities (Canva or Adobe tools). Experience managing campaigns across multiple brands. Knowledge of customer journey mapping and persona-based targeting. Familiarity with Google Analytics or BI dashboards. Whats next? Our recruitment team will be in touch for an initial ...

Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful … evolution of the Room Shopping Experience. You will own the end-to-end product lifecycle for room shopping capabilities – from discovery and traveler journey mapping, through experimentation, launch, adoption, and measurement. Working closely with design, engineering, MLS, analytics, brands, supply and other partner teams, you will translate traveler ...

Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful … evolution of the Room Shopping Experience. You will own the end-to-end product lifecycle for room shopping capabilities – from discovery and traveler journey mapping, through experimentation, launch, adoption, and measurement. Working closely with design, engineering, MLS, analytics, brands, supply and other partner teams, you will translate traveler ...

Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Senior Business Analyst , you'll have … understanding of scope and outcomes, using agile ceremonies such as '3-amigos' and 'Refinement' sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding ...

state architecture, engaging non-technical senior stakeholders to secure alignment, and establishing the RAG-status framework to drive delivery. Key Responsibilities Landscape Synthesis: Rapidly map the current "as-is" operational landscape, identifying critical friction points, process bottlenecks, and architectural debt. Visual Storytelling: Translate complex, technical, and fragmented system/… process requirements into high-impact, simple visual artifacts (e.g., capability maps, value streams, journey maps) that enable non-technical senior leaders to make informed decisions. Target Operating Model (TOM) Design: Co-design the future-state operating model, iterating rapidly through prototypes to ensure the solution is both viable ...

with critical incidents, complaints and provide feedback to your manager for post-incident reviews. • Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. • Building and maintaining strong relationships with individual Property teams and other Directorates to enable effective dialogue … MTVH Way and adhere to our four core values; Care, Dare, Collaborate and Own. • Ensure standards for customer experience across the whole customer journey are met. • Attend residents associations and one-off meetings working closely with members of the Property Services Delivery Team • Assist in the delivery ...

The Opportunity: Help shape a Global Marketplace eFinancialCareers (eFC) is the world's leading financial services careers platform, connecting top talent with top employers in the banking, asset management, fintech and financial technology sectors. With ...

delivering a wide range of analysis and solution-design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document work-streams and process flows, compile trends and performance reports, and develop business-focused solutions informed by customer insight. … interviews, document reviews, workshops, surveys, site visits, workflow analysis and scenario planning. They will identify opportunities to improve resident experience by developing customer journey maps, facilitating focus groups and involving residents directly in service redesign. They will use statistical data to diagnose systemic weaknesses, identify root causes ...