26 to 33 of 33 Major Incident Management Jobs in England

to the on-prem corporate network infrastructure, ensuring clear communication of potential business impacts. Act as the technical SME for the network infrastructure, supporting incident, problem, and major incident management processes. Ensure capacity management of the network infrastructure, proactively identifying potential future issues and formulating … secure, resilient, and reliable operation of our corporate communications infrastructure. Qualifications and Experience: Proven experience managing communication networks with technical proficiency in: IP network management Extreme LAN switches and configuration Multi-vendor, multi-technology IP network design TCP/IP and routing protocols Cisco Viptela SDWAN LAN resilience technologies More ❯

to communicate and collaborate at senior levels Be part of the on call Team on a rota system Excel Proficient Key Responsibilities: Leadership and Management Lead a team of service Desk engineers to deliver a strong customer experience Conduct regular performance reviews Able and experienced in motivating and managing … manage service desk performance metrics Develop and implement processes and procedures to enhance team productivity Be the escalation point for the Service Desk for Incident and Major Incident management Lead the onboarding of new Managed Services custom ers. Service Desk Manager - £40,000 - £45,000 + More ❯

Competitive salary, £7k car allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor relationships, the role ensures … technology reliably supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support teams, and a proactive approach to managing … user devices (laptops, tablets, mobiles) for approximately 2,600 users across hybrid, office-based, and field-based roles. Work closely with the IT Asset Management team to ensure devices and user licences are deployed, tracked, and recovered effectively. Ensure support processes align with joiner/mover/leaver activity More ❯

providing advice and guidance to all stakeholders whilst driving improvement. Experience and competence in running all ITSM process activities (including but not limited to Incident, Change, Problem, and Major Incident Management). Experience of supplier engagement and performance management and an understanding of the mapping More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

a real differenceevery single day. What you'll do As a Customer Delivery Manager, youll take charge of service delivery for one or more major customers. Youll ensure we meet (and exceed!) performance, quality, and satisfaction targetswhile keeping a sharp eye on contractual and financial success. Heres how youll … opportunities Collaborate with internal and external partners across a supplier ecosystem Actively contribute to account strategy, communications, and people development plans Support on-call major incident management on a rota basis What you'll need Were looking for someone whos more than a CDMyoure a motivator, collaborator … first mindset with a One Customer, One Team approach A collaborative and inclusive leadership style, with the ability to engage and inspire Strong stakeholder management skills and a flair for relationship-building Curiosity and creativityalways seeking better ways to add value Excellent presentation, communication, and data analysis skills ITIL More ❯

difference—every single day. What you'll do As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers. You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success. Here … opportunities Collaborate with internal and external partners across a supplier ecosystem Actively contribute to account strategy, communications, and people development plans Support on-call major incident management on a rota basis What you'll need We’re looking for someone who’s more than a manager—you … first mindset with a “One Customer, One Team” approach A collaborative and inclusive leadership style, with the ability to engage and inspire Strong stakeholder management skills and a flair for relationship-building Curiosity and creativity—always seeking better ways to add value Excellent presentation, communication, and data analysis skills More ❯

of a Trading-based service delivery environment. Diagnose and resolve day-to-day live system incidents across a range of systems. Take ownership of Major Incident management Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools Skills/Experience … Front Office App Support - ideally Commodities Experience working with traders and other Front Office users SQL DB (SQL Server Management Studio and Oracle PL/SQL) Azure experience PowerShell or Python SQL Kubernetes Trayport Joule My client is looking to recruit URGENTLY, please send your CV in Word format More ❯