Customer Success Manager
- Location
- Milton Keynes, England, United Kingdom
take on more complex mid-market accounts, work with greater independence and contribute to how the wider Client Success team operates, including mentoring newer colleagues. The role carries commercial accountability across NPS, health score, NRR and upsell, alongside responsibility for client relationships and delivery. You’ll be expected to spot … acting on it. Journey and playbook improvement — Contributing ideas that shape how the whole Client Success team works, not just how you work. Peer mentoring — Supporting the development of newer Client Success Executives. Cross-functional collaboration — Working with Product and CX to feed client insight into wider decisions. Data ...