initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks. More ❯
perform regular system and data backups to prevent data loss, and implement disaster recovery procedures to minimize downtime and the loss of availability to systems, services, and information. Proactively monitoring capacity and planning solutions to meet the changing demands of the business. To develop automation and insight solutions driving efficiency for the theatres Developing the organisation’s efficiency and … as part of a support rota as required Providing incident response, business continuity and disaster recovery support as part of the on-call rota. Working as needed to provide proactive maintenance at dates and times that minimise disruption to Sadler’s Wells business operations. Develop and maintain system documentation. Create detailed documentation for system configurations and processes. Maintain up More ❯
perform regular system and data backups to prevent data loss, and implement disaster recovery procedures to minimize downtime and the loss of availability to systems, services, and information. Proactively monitoring capacity and planning solutions to meet the changing demands of the business. To develop automation and insight solutions driving efficiency for the theatres Developing the organisation’s efficiency and … as part of a support rota as required Providing incident response, business continuity and disaster recovery support as part of the on-call rota. Working as needed to provide proactive maintenance at dates and times that minimise disruption to Sadler’s Wells business operations. Develop and maintain system documentation. Create detailed documentation for system configurations and processes. Maintain up More ❯
PO15, Whiteley, Hampshire, United Kingdom Hybrid / WFH Options
Stratospherec Ltd
as Azure DevOps (or other CI/CD pipelines), Terraform, Node-Red, and Packer. Automate configuration management, infrastructure provisioning, and application deployment. Ensure system reliability, scalability, and performance through proactivemonitoring and automation. Deploy and manage monitoring tools (Zabbix, SolarWinds SentryOne, and other network/database monitoring solutions). Maintain and improve local network environments, including … . Proficiency in firewall and load balancer technologies for secure environments. Hands-on experience with virtualization platforms (VMware, Citrix Xen) and backup solutions (Veeam or similar). Experience with monitoring tools (SolarWinds SentryOne, Zabbix, etc.). Excellent problem-solving, communication, and documentation skills. Some familiarity with financial services regulations and compliance (PCI DSS, GDPR, DORA) would be useful but More ❯
to incidents, both minor and major (internal and customer facing) Key Experience & Skills Windows Server: 2016, 2019, 2022+ Cisco Networking: Configuration of Cisco routers, switches, and firewalls Network Management & Monitoring VPN Implementation, maintenance, and troubleshooting: IPSec and SSL VPN setups Disaster Recovery: Implementation, maintenance, and management of backup and recovery solutions Operating Systems and Virtualization: Linux, MS Windows Server … Virtualization platforms (Hyper-V, VMware) Microsoft Office 365 Scripting languages & Automation tools Backup and recovery solutions (Asigra DS-User, Veeam, Acronis) Network monitoring tools (PRTG) Antivirus & Endpoint Detection and Response Web & email filtering Firewalls (Cisco ASA, Firepower preferred others beneficial) Managed Wi-Fi solutions (Cisco Meraki) Two-factor authentication (RSA, Authenticator apps) Data Leakage Prevention (DLP) Desirable skills: CCNA … identifying root causes. Self-motivated with a continuous desire to learn and expand knowledge. Team-oriented with the ability to collaborate effectively and integrate seamlessly within a team. Positive, proactive, and solution-focused mindset. Comfortable working both in an office environment and remotely. Why Come Work With Us? Here’s why we’re confident you’ll love being part More ❯
Coalville, England, United Kingdom Hybrid / WFH Options
Mobius Networks Limited
to incidents, both minor and major (internal and customer facing) Key Experience & Skills Windows Server: 2016, 2019, 2022+ Cisco Networking: Configuration of Cisco routers, switches, and firewalls Network Management & Monitoring VPN Implementation, maintenance, and troubleshooting: IPSec and SSL VPN setups Disaster Recovery: Implementation, maintenance, and management of backup and recovery solutions Operating Systems and Virtualization: Linux, MS Windows Server … Virtualization platforms (Hyper-V, VMware) Microsoft Office 365 Scripting languages & Automation tools Backup and recovery solutions (Asigra DS-User, Veeam, Acronis) Network monitoring tools (PRTG) Antivirus & Endpoint Detection and Response Web & email filtering Firewalls (Cisco ASA, Firepower preferred others beneficial) Managed Wi-Fi solutions (Cisco Meraki) Two-factor authentication (RSA, Authenticator apps) Data Leakage Prevention (DLP) Desirable skills: CCNA … identifying root causes. Self-motivated with a continuous desire to learn and expand knowledge. Team-oriented with the ability to collaborate effectively and integrate seamlessly within a team. Positive, proactive, and solution-focused mindset. Comfortable working both in an office environment and remotely. Why Come Work With Us?👋 Here’s why we’re confident you’ll love being part More ❯
millions of customers to enjoy sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands on role, as our newSeniorIT … user education both remotely & face to face Check and be ready for disaster recovery or business continuity plans to be brought into action Carry out critical checks that enable proactive action to prevent any significant failure To be successful within this role, our ideal candidate will: Demonstrate a passion and enthusiasm for IT and IT related products Have significantexperience … all levels of seniority both internal & external to the business Be able to provide friendly customer serviceto internal & external stakeholders in an often high pressured & fast paced role Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion Be a diligent personality, with a high attention to detail ensuring preparations are made More ❯
millions of customers to enjoy sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands on role, as our newSeniorIT … user education both remotely & face to face Check and be ready for disaster recovery or business continuity plans to be brought into action Carry out critical checks that enable proactive action to prevent any significant failure To be successful within this role, our ideal candidate will: Demonstrate a passion and enthusiasm for IT and IT related products Have significantexperience … all levels of seniority both internal & external to the business Be able to provide friendly customer serviceto internal & external stakeholders in an often high pressured & fast paced role Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion Be a diligent personality, with a high attention to detail ensuring preparations are made More ❯
Escalations: Act as the go-to escalation manager for problems affecting multiple service teams. Strong problem-solving and analytical skills, with the ability to make decisions under tight SLAs. Monitoring: Monitor system performance and capacity, taking corrective actions as needed. Expert Coordination: Provide expert advice and coordinate on IM&T network and systems to solve complex business issues and … as a single point of contact for a broad range of technologies across Infrastructure, Networking, and Cloud. Ensure the uptime of cloud-based systems, Servers, and web apps through proactivemonitoring and maintenance. Infrastructure Management: Experience in overseeing the management of internal and hosted software platforms, Virtualised environment Azure, Entra ID, M365, and other cloud-based products. Patching More ❯
service requests, and self-service capabilities Collaborate with cross-functional teams to optimise customer and internal environments Administer and support Azure, Microsoft 365, Exchange, and Intune platforms Contribute to proactivemonitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident … a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate about service excellence and proactive in approach Calm under pressure with strong teamwork and interpersonal skills Motivated by complex problem-solving and automation Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Administrator Associate (AZ More ❯
service requests, and self-service capabilities Collaborate with cross-functional teams to optimise customer and internal environments Administer and support Azure, Microsoft 365, Exchange, and Intune platforms Contribute to proactivemonitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management processes including Change, Major Incident … a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate about service excellence and proactive in approach Calm under pressure with strong teamwork and interpersonal skills Motivated by complex problem-solving and automation Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Administrator Associate (AZ More ❯
email, remote tools, and in-person. Support Microsoft technologies including Windows Server, Active Directory, Office 365, and Azure AD. Deploy, configure, and maintain workstations, printers, and mobile devices. Perform proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent … Strong troubleshooting skills across Windows OS, Active Directory, Office 365, and Exchange. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Experience with backup systems, antivirus solutions, and remote monitoring tools. Excellent communication and customer service skills. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯
email, remote tools, and in-person. Support Microsoft technologies including Windows Server, Active Directory, Office 365, and Azure AD. Deploy, configure, and maintain workstations, printers, and mobile devices. Perform proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent … Strong troubleshooting skills across Windows OS, Active Directory, Office 365, and Exchange. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Experience with backup systems, antivirus solutions, and remote monitoring tools. Excellent communication and customer service skills. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯
with third-party suppliers. Perform on-site and remote installation of software upgrades and solutions for customers. Ensure the uptime of cloud-based systems, servers, and web apps through proactivemonitoring and maintenance. Support out-of-hours customer service on a rota basis, ensuring enhanced service levels. Provide desktop and server support for internal staff, ensuring a seamless More ❯
Role As a 3rd Line Support Operator, you’ll provide expert-level technical support and systems administration across a diverse IT estate. You'll handle escalated incidents and deliver proactivemonitoring and maintenance to keep our systems running securely and efficiently. Working within a dynamic environment, you’ll liaise with suppliers, support colleagues, and contribute to high-level More ❯
Employment Type: Permanent
Salary: £38000 - £40000/annum 18% contributory pension and great b
part of a 24/7 escalation rota Document as you go - to support colleaguesfollow what's been done and why Drive tasks forward with energy and enthusiasm Create proactivemonitoring solutions using standard tooling Conduct RCA (Root Cause Analysis) for incidents Develop and maintain self-managing infrastructure services and dashboards Define the metrics of success and report More ❯
Warwick, Warwickshire, Hampton Magna, United Kingdom
Telent Technology Services Limited
the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would More ❯
the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be ideal for an organized, proactive and diligent 1 st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Hunter Selection
Senior Infrastructure Engineer - Birmingham (Hybrid) - £45,000-£55,000 + Excellent Benefits I'm seeking a Senior Infrastructure Engineer with a background in high level BAU support and project work, to improve their IT environment. You'll be working on More ❯
Employment Type: Permanent
Salary: £46000 - £55000/annum 33 days holiday, bonus + more
Senior Infrastructure Engineer - Birmingham (Hybrid) - £45,000-£55,000 + Excellent Benefits I'm seeking a Senior Infrastructure Engineer with a background in high level BAU support and project work, to improve their IT environment. You'll be working on More ❯
part of a small and collaborative IT team, taking charge of both our clients physical and virtual on-premise and cloud-based server infrastructure. You’ll be responsible for monitoring and maintaining network health, working alongside the Security team and help manage firewall configurations and oversee patching processes to uphold security standards. Key Responsibilities: Take a proactive approach … to monitoring IT systems to ensure optimal performance and minimal downtime across the entire organisation. Make sure all IT related policies are actively upheld and followed. Troubleshoot and resolve infrastructure related technical issues. Continually assess existing systems and processes to uncover opportunities for improvement. Handle the setup, configuration, and enhancement of IT hardware components. Keep IT infrastructure records up … security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactivemonitoring and alerting to maintain system, uptime and performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud More ❯
part of a small and collaborative IT team, taking charge of both our clients physical and virtual on-premise and cloud-based server infrastructure. You’ll be responsible for monitoring and maintaining network health, working alongside the Security team and help manage firewall configurations and oversee patching processes to uphold security standards. Key Responsibilities: Take a proactive approach … to monitoring IT systems to ensure optimal performance and minimal downtime across the entire organisation. Make sure all IT related policies are actively upheld and followed. Troubleshoot and resolve infrastructure related technical issues. Continually assess existing systems and processes to uncover opportunities for improvement. Handle the setup, configuration, and enhancement of IT hardware components. Keep IT infrastructure records up … security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactivemonitoring and alerting to maintain system, uptime and performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud More ❯
development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. ProactiveMonitoring: Drive proactive detection and prevention of incidents across Retail … Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. ProactiveMonitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to use monitoring data to enhance application performance and user experience. Tools More ❯
alongside experienced consultants and engineers, continuously expanding your knowledge and making a tangible difference. Key Responsibilities As a Support Engineer, your responsibilities will be multifaceted, encompassing direct customer support, proactive system monitoring, knowledge sharing, and contributions to the broader technical community. Customer Support Activities Prompt and Effective Ticket Resolution: You will diligently monitor and respond to customer support … to provide critical support outside of regular business hours, including weekends, ensuring continuous 24/7 availability and rapid response for urgent customer issues on a rota based system. Proactive System Health Monitoring and Checks: You will conduct routine "mini health checks" on customer RabbitMQ installations, proactively identifying potential issues and providing recommendations to optimize performance and stability. … Dedicated Customer Communication and Proactive Reviews: You will establish and maintain regular communication with customers regarding the overall health of their RabbitMQ environments. This includes performing thorough offline reviews of their configurations, analysing logs for anomalies, and understanding their specific use cases to provide tailored advice and best practice recommendations. Other Responsibilities Continuous Learning and Knowledge Enhancement: You will More ❯
the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be ideal for an organized, proactive and diligent 1 st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role More ❯