Today,ArtlogicisenteringanexcitingnewchapterthroughitsmergerwithArtCloud,anotherindustryleaderinarttechnology.Together,thetwocompaniesareunitingcomplementaryplatformstobuildthemostcomprehensive,forward-thinkingsolutionfortheartworld.ThiscollaborationbringstogetherdeepexpertiseacrossCRM,sales,marketing,inventory,payments,andAI-poweredtools,empoweringgalleries,artists,andcollectorsworldwide. JoiningArtlogicmeansbecomingpartofagrowingglobalteamthatisshapingthefutureofhowartisbought,sold,andmanaged,bothonlineandinperson. Abouttherole WorkingcloselywiththeVPofCustomersandwiderleadershipteam,youwillassessthecurrentProfessionalServicesfunctionandimplementpracticalimprovementsacrosspeople,processes,customerjourneys,projectdelivery,toolingandwaysofworking.YouwillbuildonthedeepexpertisealreadywithinMigrationServicesandDesignStudiowhilecreatinggreateralignment,accountabilityandconsistencyacrossthefunction. ProfessionalServicesplaysanimportantroleinsomeofthemostsignificantmomentsinacustomer'srelationshipwithArtlogic.Whethermigratingyearsofbusiness-criticaldata,deliveringanewwebsiteorsupportingacustomerthroughcomplexchange,youwillensurecustomersreceiveathoughtful,seamlessandconsistentlyhigh-qualityexperiencefromsalethroughdeliveryandhandover. YouwillalsostrengthenthecommercialcontributionofProfessionalServices,partneringcloselywithSalesandCustomerSuccesstoensureprojectsarescopedanddeliveredsustainably,customerrisksareidentifiedearlyandopportunitiestocreateadditionalvaluearerecognisedandactedupon. KeyResponsibilities LeadingProfessionalServices LeadtheProfessionalServicesfunctionthroughtransformation,bringingMigrationServicesandDesignStudiotogetherwithclearpriorities,ownershipandwaysofworking. AssessandimprovetheProfessionalServicesoperatingmodel,projectjourneys,processes,governanceandtoolingtodriveconsistency,efficiencyandcustomeroutcomes. BuildontheexpertisealreadywithinProfessionalServices,givingexperiencedspecialiststheclarity,autonomyandsupporttodeliverhigh … qualityoutcomes. Usecustomer,projectandoperationaldatatoidentifytrends,managerisksandopportunitiesandinformdecision-making. Establishconsistentmanagementrhythms,includingone-to-ones,performancereviews,coachingandteammeetings. Leadtheteamthroughorganisationalchange,creatingclarityandmomentumwhileencouragingcollaboration,knowledgesharingandcontinuousimprovement. CustomerExperience&ProjectDelivery Owntheend-to-endProfessionalServicescustomerexperience,ensuringprojectsaredeliveredtoaconsistentlyhighstandard,withinagreedscopeandtimelines. Strengthenthecustomerjourneyfromsalethroughdeliveryandhandover,establishingclearownershipandseamlesstransitionsbetweenSales,ProfessionalServicesandCustomerSuccess. Actasaseniorescalationpointforcomplexorsensitivecustomersituations,balancingcustomeroutcomeswithcommercialandoperationalconsiderations. EnsurecustomerrisksaresurfacedearlyandmanagedeffectivelywithCustomerSuccessandotherrelevantteams. Resolverecurringoperationalandcustomerchallengesatrootcause,embeddingsustainableimprovements. ProfessionalServicesOperations&Transformation AssessandoptimiseProfessionalServicesoperations,includingprojectprocesses,customerjourneys,tooling,automationandoperationalefficiency. CommercialImpactofProfessionalServices DevelopProfessionalServicesasaneffectivepartnertoSales,CustomerSuccessandthewiderCustomerorganisation,contributingtoretentionandlong-termcustomervalue. PartnerwithSalesoncomplexservicerequirements,projectscoping,pricinganddiscountrequests,balancingcustomerneedswithsustainabledelivery. IdentifyopportunitiesforProfessionalServicestosolveadditionalcustomerproblems,deepenrelationshipsandcreatevaluebeyondindividualprojects. StrategicMigrations&ArtCloud LeadandprovidesenioroversightofstrategicProfessionalServicesinitiativesthatimprovecustomerexperience ...