you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as an Environment and Release Manager there's never been a better time to join. So, why Costa? We didn't become a global coffee brand by sitting back. When you work here, you … of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being an Environment and Release Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll: Ensure all environments … are built, configured, managed and maintained and that appropriate release & deployment controls are in place at all times. Collaborate with technology teams, business stakeholders, and the outsourced managed service provider to ensure the D365 system meets current and future business requirements. Be responsible for the scheduling, provisioning and co-ordination of D365 environments. Ensure all changes are in line More ❯
City of London, London, United Kingdom Hybrid / WFH Options
SUMMER-BROWNING ASSOCIATES LIMITED
Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change & Release Manager on an initial 6 month assignment. Location: London (hybrid) About the role: You will be responsible for owning the whole Change Management processes, policies and procedures across the ITSM department. The ideal candidate will hold active SC clearance … and possess a proven background in ITIL Change & ReleaseManagement, along with the following qualifications: Skills and Experience: Experience of chairing a Change Advisory Board (CAB) Experience of working on the ServiceNow platform. Experience of implementing a successful change management process from zero to full maturity. Experience of working with IT Service Management toolset. Knowledge of More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
We're Hiring: Asset & Configuration Manager Location:Birmingham or Shoreham (Hybrid) Salary:Up to £60,000 depending on experience Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence? Join our team as an Asset & Configuration Manager and help us optimise how we manage the IT … Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real-time tracking What You'll Bring: Strong Understanding of ITIL (v4 preferred) Deep familiarity … with the Service Configuration Management and IT Asset Management (ITAM) practices. Understanding of how CMDBs (Configuration Management Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with ServiceNow, or More ❯
Blakeney, Gloucestershire, United Kingdom Hybrid / WFH Options
Hunter Selection
Service Analyst - Gloucester (Hybrid working) - £30,000 - £35,000 + Excellent Benefits We're looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast-paced operational environments. You'll be a key player in ensuring the performance, security, and continuous improvement of these vital systems. Benefits … days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements for the IT Service Analyst: Providing frontline and back-end application support for a Management System and related platforms Investigating incidents, resolving system issues, and managing requests for change Collaborating with technical teams including developers, DBAs, and network support Monitoring performance and coordinating service recovery … and updates Supporting security, compliance, and data management best practices Contributing to testing, releasemanagement, and early-life support for system upgrades Participating in out-of-hours support and occasionally representing the team at events What You'll Bring as the IT Service Analyst: Strong IT support experience in complex environments Experience with Window o/s More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum 32 days holiday, government pension
ll oversee a high-performing service desk team delivering 1st, 2nd, and 3rd line support across multiple UK locations. With a mix of hands-on technical exposure and team management, becoming a service desk manager is a great platform to build your skills, contribute to ongoing innovation, and make a measurable impact. You'll be joining an established, collaborative … resolved quickly and effectively. Drive high support standards by managing SLAs, KPIs, and quality processes. Implement automation workflows and improve service delivery using ITSM tools. Oversee performance and people management, communication, and recruitment activities. Coordinate escalations, patching, change/releasemanagement, and reporting duties. Skills & Experience: Proven leadership experience within IT support and service desk environments. Strong More ❯
Manager , you'll be the driving force behind products that push technological boundaries while remaining deeply human-centric. What you'll do Strategize Product Vision: Collaborate with senior product management leaders to shape and refine the product vision, keeping abreast of competitor activities and future plans. Analyze Market Trends: Monitor and analyze market trends, competitive landscapes, and emerging technologies … roadmap. Drive Innovation: Spearhead the development of innovative products and integrate offerings to enhance customer value. Develop Product Roadmap: Create and maintain the product roadmap, outlining key milestones and release plans, while keeping stakeholders informed of updates. Prioritize Features: Define and prioritize product features and enhancements based on customer needs, market trends, and business priorities, balancing short-term goals … closely with engineering, product operations, user experience, marketing, sales, and customer experience teams to ensure alignment and collaboration throughout the product life cycle. Manage Product Launch: Partner with the releasemanagement team to ensure seamless product launches and market readiness for enablement teams. Enhance User Experience: Collaborate with design and engineering teams to create intuitive and engaging user More ❯
want to help a growing team operate at its best, we'd love to connect. Your Impact: Establish and drive core product operating rhythms, including roadmap planning, sprint execution, release coordination, and retrospectives to enable consistent, high-quality delivery. Lead strategic, cross-functional programs with Product Leadership-such as quarterly planning, cross-product forums, and tracking of initiatives like … partnership with Product, Engineering, and Data teams; create dashboards to inform decisions and improve visibility into product health and team velocity. Introduce and maintain standardized documentation practices (e.g., specs, release notes, decision logs) to enhance knowledge sharing, streamline onboarding, and reduce silos. Launch and manage a lightweight but effective Voice of the Customer or Feedback Operations program to ensure … experience: Background in Product Operations, Business Operations, or similar roles supporting product teams. Process development and optimization: Experience designing and improving product development processes (e.g., roadmap planning, sprint rituals, releasemanagement). Product lifecycle knowledge: Understanding of ideation through to launch and post-launch operations. Cross-functional collaboration: Proven ability to partner effectively with Product, Engineering, and GTM More ❯
configuration of the system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, releasemanagement & business relationship management) The teams will be delivering improvements and efficiencies through optimisation of our system by automation of workflows, reduction of manual intervention, enhanced data analytics and standardised processes. About the Role Reporting to the Service Improvement Team Lead, you will join the wider IT&D Service and work as part of a dynamic team with the … the initial contact for customer enquiries, troubleshoot problems, offer progress updates, and ensure timely resolutions Keep accurate records of customer interactions, technical issues, and resolutions in Cherwell, our service management ticketing system, SharePoint, and other documentation systems Perform software testing and quality assurance to detect defects and confirm that Unit4 functionality aligns with customer requirements Assist in project delivery More ❯
a permanent role in the future. Key Responsibilities: Product Vision: Collaborate with the CEO and CTO to define and communicate a clear, user-centred product vision and roadmap. Backlog Management: Maintain and prioritise the product backlog, ensuring that it reflects the most impactful and valuable work. Requirements Gathering: Translate feedback from users, sales, support, and executives into clear, actionable … and accept completed features, ensuring they meet business goals and deliver greatuser outcomes. User Experience (UX): Partner with designers to ensure every product change balances functionality, usability, and accessibility. ReleaseManagement: Coordinate with developers and the CTO to plan and execute product releases. Market Research: Conduct and synthesise user research, competitor analysis, and feedback to guide product direction … and feature prioritisation. Requirements: 3+ years of product management experience, ideally in consumer-facing digital products Proven UX sensibility with a strong user-centric approach to product development Experience conducting user interviews, usability testing, and translating insights into product requirements Excellent communication skills, written, verbal, and visual, for collaborating with cross-functional teams and stakeholders Experience working in agile More ❯
a permanent role in the future. Key Responsibilities: Product Vision: Collaborate with the CEO and CTO to define and communicate a clear, user-centred product vision and roadmap. Backlog Management: Maintain and prioritise the product backlog, ensuring that it reflects the most impactful and valuable work. Requirements Gathering: Translate feedback from users, sales, support, and executives into clear, actionable … and accept completed features, ensuring they meet business goals and deliver greatuser outcomes. User Experience (UX): Partner with designers to ensure every product change balances functionality, usability, and accessibility. ReleaseManagement: Coordinate with developers and the CTO to plan and execute product releases. Market Research: Conduct and synthesise user research, competitor analysis, and feedback to guide product direction … and feature prioritisation. Requirements: 3+ years of product management experience, ideally in consumer-facing digital products Proven UX sensibility with a strong user-centric approach to product development Experience conducting user interviews, usability testing, and translating insights into product requirements Excellent communication skills, written, verbal, and visual, for collaborating with cross-functional teams and stakeholders Experience working in agile More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
EA First Compass House
handover to support of a number of infrastructure upgrade and replacement projects at ExtraCare locations. Lead on the delivery of the following projects: IT Stabilisation Wi-Fi Replacement Building Management Systems Telephony LAN Redesign Comms Room Remediation Server Infrastructure Produce and maintain a plan and schedule for each project, considering technical dependencies and availability of locations. Management responsibility … to stakeholders regularly to ensure transparency and alignment. Monitor resource allocation and productivity to maintain project timelines. Ensure design documents are produced and peer reviewed, ensuring ExtraCare change and releasemanagement policies and standards are followed. Assisting with 'hands on' implementation and configuration work subject to available capacity. Maintain comprehensive documentation of project plans, timelines, budgets and deliverables. … two satisfactory references, medical clearance and Home Office right to work clearance. IT Project Manager (12 month FTC): Ideally you will hold ITIL Foundation Certification and/or Project Management Certification (PRINCE II, APM). Hold Technical Certifications in relevant technologies (Microsoft, Networking, Cyber Security). A broad understanding of LAN (IP addressing, vlans, routing, layer 2/ More ❯
Coventry, West Midlands, England, United Kingdom Hybrid / WFH Options
EA FIRST LTD
handover to support of a number of infrastructure upgrade and replacement projects at ExtraCare locations. Lead on the delivery of the following projects: IT Stabilisation Wi-Fi Replacement Building Management Systems Telephony LAN Redesign Comms Room Remediation Server Infrastructure Produce and maintain a plan and schedule for each project, considering technical dependencies and availability of locations. Management responsibility … to stakeholders regularly to ensure transparency and alignment. Monitor resource allocation and productivity to maintain project timelines. Ensure design documents are produced and peer reviewed, ensuring ExtraCare change and releasemanagement policies and standards are followed. Assisting with 'hands on' implementation and configuration work subject to available capacity. Maintain comprehensive documentation of project plans, timelines, budgets and deliverables. … two satisfactory references, medical clearance and Home Office right to work clearance. IT Project Manager (12 month FTC): Ideally you will hold ITIL Foundation Certification and/or Project Management Certification (PRINCE II, APM). Hold Technical Certifications in relevant technologies (Microsoft, Networking, Cyber Security). A broad understanding of LAN (IP addressing, vlans, routing, layer 2/ More ❯
Salford, Lancashire, England, United Kingdom Hybrid / WFH Options
LIMA Networks LTD
our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned releasemanagement processes by planning, preparing, conducting, and documenting the process. … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
LIMA Networks
our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned releasemanagement processes by planning, preparing, conducting, and documenting the process. … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯
Employment Type: Permanent, Part Time, Work From Home
Salford, Manchester, United Kingdom Hybrid / WFH Options
LIMA
our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned releasemanagement processes by planning, preparing, conducting, and documenting the process. … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata More ❯
Sheffield, South Yorkshire, England, United Kingdom
Avanti
with existing operational systems Client Interaction: Work directly with clients to gather and clarify requirements Collaborate throughout the full software lifecycle from proposals to deployment Write documentation and coordinate releasemanagement Essential Skills Strong .NET and C# experience SQL Server proficiency API development experience UK Driving License and vehicle access Eligible for UK Government SC Clearance Desirable Skills More ❯
with existing operational systems Client Interaction: Work directly with clients to gather and clarify requirements Collaborate throughout the full software lifecycle from proposals to deployment Write documentation and coordinate releasemanagement Essential Skills Strong .NET and C# experience SQL Server proficiency API development experience UK Driving License and vehicle access Eligible for UK Government SC Clearance Desirable Skills More ❯
Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
core applications Ensure support and change activity aligns with business objectives and user needs Manage third-party suppliers and licensing agreements Own ITIL-aligned processes including incident, problem, and releasemanagement Develop SLAs, service metrics and improvement plans Contribute to system upgrades, integrations and testing activities Engage business users to drive adoption, training, and feedback loops Essential experience More ❯
innovative company Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Business Systems Team The Business Systems Team areresponsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders. Success. The Softcat Way. At Softcat we … Management. Working closely with our Architecture/Design team you will ensure that development work is completed in line with the core principles outlined in our IT Strategy and ReleaseManagement Processes Supporting the Solution Architects by inputting into the solution design process Working closely with Business Analysts, Testers and other stakeholders during the development life cycle Developing More ❯
innovative company Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Business Systems Team The Business Systems Team areresponsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders. Success. The Softcat Way. At Softcat we … Management. Working closely with our Architecture/Design team you will ensure that development work is completed in line with the core principles outlined in our IT Strategy and ReleaseManagement Processes Supporting the Solution Architects by inputting into the solution design process Working closely with Business Analysts, Testers and other stakeholders during the development life cycle Developing More ❯
innovative company Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Business Systems Team The Business Systems Team areresponsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders. Success. The Softcat Way. At Softcat we … Management. Working closely with our Architecture/Design team you will ensure that development work is completed in line with the core principles outlined in our IT Strategy and ReleaseManagement Processes Supporting the Solution Architects by inputting into the solution design process Working closely with Business Analysts, Testers and other stakeholders during the development life cycle Developing More ❯
innovative company Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Business Systems Team The Business Systems Team areresponsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders. Success. The Softcat Way. At Softcat we … Management. Working closely with our Architecture/Design team you will ensure that development work is completed in line with the core principles outlined in our IT Strategy and ReleaseManagement Processes Supporting the Solution Architects by inputting into the solution design process Working closely with Business Analysts, Testers and other stakeholders during the development life cycle Developing More ❯
collaborative environment. We are the pragmatic dreamers inventing and re-inventing the world of streaming media. What you'll be doing Work closely with product development, platform services, and releasemanagement teams to contribute extensively to our embedded UI development and underlying architecture Integrate third-party C++ libraries Investigate, diagnose and resolve issues within the Roku Platform We … development Proficiency in AI Assisted programming Understanding of API design considerations and tradeoffs Familiarity with tools and libraries such as Boost, PlayReady, ALSA, DIAL a plus Experience with memory management and multi-threaded development Experience with OpenGL and DirectFB Media/Video knowledge such as codecs, media streaming, etc. would also be a plus Ideally, embedded and consumer electronics More ❯
Newark, Nottinghamshire, East Midlands, United Kingdom
Professional Technical Ltd
and running automated testing platforms and unit tests. Experience with project tracking tools such as Jira. Understanding of software development workflows including IDEs/toolchains, version control, testing, and release management. Strong skills in Microsoft Office suite (Excel, Word, PowerPoint, Outlook). Excellent organizational and analytical skills. Desirable Skills: Familiarity with other programming languages (e.g., C#). Experience with More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
Pdsluk
Change & Release Manager-North West Our client, a leading player in the automotive industry, is seeking a dynamic Contract Change & Release Manager to join their team in the North West of England. With a workforce of over 750 dedicated professionals, this private company is at the forefront of innovating vehicle software. The ideal candidate will possess a strong … background in Engineering , alongside experience in ITIL , change management, and release management. You will play a pivotal role in overseeing change governance and risk management initiatives within a complex technical infrastructure. This position offers the flexibility of hybrid working , allowing you to balance your professional and personal life effectively. If you are passionate about the automotive sector More ❯