Customer Service Team Leader
- Location
- Maidenhead, England, United Kingdom
failure issues. FTA root cause resolution Overall responsibility for the day-to-day order processing (both manual EDI and Esker) on behalf of the Retail’ Irish & Professional MSUs, ensuring orders are received, created, and released for picking and dispatch on time to the 3PL and within customer lead-times. Responsible … organization and continuously seeks opportunities for improving CXSL. Develop and maintain customer service procedures and standards for customer service support to the Professional and Retail MSUs. Lead the implementation of any system upgrade/changes. Ensure all OTC processes are continually optimized and compliant with internal and external industry standards. ...