10 of 10 Service Desk Manager Jobs in England

deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Purpose: The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support … services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews ...

.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure … customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. ...

innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. Role Title: Service Desk Performance Manager BU/Segment: Utilities Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/… days per year. Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will ...

Title Project Manager – Service Desk Location: London (hybrid working, approximately 3 days onsite per week) Contract: 6 month fixed term contract with potential to extend Start date: ASAP Salary: Contract or FTC, dependent on experience Overview A professional services organisation is seeking a Project Manager to deliver Service Desk and IT support related initiatives. This role sits firmly at delivery level and is suited to someone comfortable running projects end to end, without needing senior or programme level responsibility. You will be responsible for managing defined workstreams, coordinating delivery across technical teams ...

Service Desk Support Manager (MSP Experience advantageous!) – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk … proven MSP leader who thrives on improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Service Desk Lead, you will take ownership of day-to-day technical operations and act as the primary escalation point for complex issues, playing ...

infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their … service across the group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group ...

infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their … service across the group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group ...

infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their … service across the group. The role is 4 days on site your main location will be Newcastle click apply for full job details ...

Project Manager – Service Desk Outsourcing £600/day | Outside IR35 | Initial 6 months | Mainly remote (ad hoc travel to London) We are seeking an experienced Project Manager to lead a high-profile global outsourcing programme , taking the organisation from RFI/RFP through to implementation . … clear decision-making through senior stakeholders and steering committees Proactively identifying and mitigating risks, dependencies, and delivery constraints Ensuring a controlled transition into operational service Essential experience Strong background as a Project Manager delivering complex change programmes Previous experience delivering outsourcing initiatives (ideally IT or service-based ...

make a lasting difference in your career, your team, and your impact. Your Career Step into a leadership role where your expertise in service delivery, people management, and customer experience truly matters. As a Service Desk Team Manager at MHR, you’ll shape the quality … where continuous improvement, accountability, and customer focus are at the heart of everything we do. Your Team You’ll lead a dedicated, high-performing Service Desk team who are passionate about delivering outstanding technical support. Through regular coaching, performance reviews, training, and day-to-day guidance ...