Service Desk Manager Job Trends in England

Service Desk Manager
UK > England

The median Service Desk Manager salary in England is £57,433 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 566 536 620
Rank change year-on-year -30 +84 +185
Permanent jobs requiring a Service Desk Manager 51 144 60
As % of all permanent jobs in England 0.097% 0.30% 0.12%
As % of the Job Titles category 0.11% 0.32% 0.13%
Number of salaries quoted 43 112 48
10th Percentile £50,000 £37,763 £40,875
25th Percentile £51,375 £43,250 £42,500
Median annual salary (50th Percentile) £57,433 £52,750 £50,000
Median % change year-on-year +8.88% +5.50% +5.26%
75th Percentile £62,500 £60,000 £59,063
90th Percentile £67,500 £66,750 £77,500
UK median annual salary £57,433 £54,000 £50,000
% change year-on-year +6.36% +8.00% +5.26%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 48,032 44,628 46,871
% of permanent jobs with a recognized job title 90.90% 92.71% 95.12%
Number of salaries quoted 30,380 23,318 36,700
10th Percentile £28,750 £33,750 £31,000
25th Percentile £37,500 £45,000 £41,670
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -6.50%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £98,750 £97,500
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Service Desk Manager
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Manager' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Manager job vacancy trend in England

Service Desk Manager
Salary Trend in England

Salary distribution trend for Service Desk Manager job vacancies in England.

Salary distribution trend for Service Desk Manager job vacancies in England

Service Desk Manager
Salary Histogram in England

Salary distribution for jobs citing Service Desk Manager in England over the 6 months to 14 January 2026.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +25 20 £60,000 +5.26%
East of England +25 10 £57,500 +4.55%
North of England -6 8 £55,000 +22.22% 2
South East +6 7 £50,000 -9.09%
Yorkshire -17 5 £55,000 +2.33%
South West +5 3 £57,000 +20.00%
North East - 3 £52,500 -
West Midlands +13 1 £57,433 +20.91%
Midlands +7 1 £57,433 +14.87%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 January 2026, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 30 (58.82%) ITIL
2 26 (50.98%) ITSM
3 20 (39.22%) Service Management
4 16 (31.37%) Microsoft
4 16 (31.37%) Service Delivery
5 14 (27.45%) Continuous Improvement
6 13 (25.49%) Microsoft 365
7 12 (23.53%) ServiceNow
8 9 (17.65%) Change Management
8 9 (17.65%) Coaching
8 9 (17.65%) Incident Management
8 9 (17.65%) Problem Management
8 9 (17.65%) Problem-Solving
9 8 (15.69%) Customer Service
9 8 (15.69%) Ticket Management
10 7 (13.73%) Active Directory
10 7 (13.73%) Incident Response
10 7 (13.73%) ITIL Foundation Certificate
10 7 (13.73%) SLA
10 7 (13.73%) Stakeholder Management
10 7 (13.73%) Windows
11 6 (11.76%) Elite 3E
11 6 (11.76%) iManage
12 5 (9.80%) Collaborative Culture
12 5 (9.80%) Windows 10
13 4 (7.84%) Asset Management
13 4 (7.84%) Budget Management
13 4 (7.84%) Customer Experience
13 4 (7.84%) Cyber Essentials
13 4 (7.84%) ISO/IEC 27001

Service Desk Manager Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (5.88%) Microsoft Exchange
1 3 (5.88%) SharePoint
Applications
1 3 (5.88%) Microsoft Excel
1 3 (5.88%) Microsoft Office
2 2 (3.92%) Trello
3 1 (1.96%) Microsoft PowerPoint
Business Applications
1 6 (11.76%) Elite 3E
Cloud Services
1 13 (25.49%) Microsoft 365
2 2 (3.92%) Azure
2 2 (3.92%) Dynamics 365
Communications & Networking
1 2 (3.92%) SAN
2 1 (1.96%) Wi-Fi
Development Applications
1 2 (3.92%) JIRA
General
1 13 (25.49%) Social Skills
2 7 (13.73%) Analytical Skills
3 6 (11.76%) Law
3 6 (11.76%) Legal
4 3 (5.88%) Back Office
5 2 (3.92%) Finance
5 2 (3.92%) Organisational Skills
6 1 (1.96%) Public Sector
Miscellaneous
1 6 (11.76%) Culture of Ownership
2 3 (5.88%) CMDB
3 1 (1.96%) AI Agents
3 1 (1.96%) Analytical Mindset
3 1 (1.96%) Driving Licence
3 1 (1.96%) Mobile Computing
3 1 (1.96%) Self-Motivation
Operating Systems
1 7 (13.73%) Windows
2 5 (9.80%) Windows 10
3 3 (5.88%) Windows Server
Processes & Methodologies
1 30 (58.82%) ITIL
2 26 (50.98%) ITSM
3 20 (39.22%) Service Management
4 16 (31.37%) Service Delivery
5 14 (27.45%) Continuous Improvement
6 9 (17.65%) Change Management
6 9 (17.65%) Coaching
6 9 (17.65%) Incident Management
6 9 (17.65%) Problem Management
6 9 (17.65%) Problem-Solving
7 8 (15.69%) Customer Service
7 8 (15.69%) Ticket Management
8 7 (13.73%) Incident Response
8 7 (13.73%) Stakeholder Management
9 5 (9.80%) Collaborative Culture
10 4 (7.84%) Asset Management
10 4 (7.84%) Budget Management
10 4 (7.84%) Customer Experience
10 4 (7.84%) Stakeholder Engagement
10 4 (7.84%) Trend Analysis
Qualifications
1 7 (13.73%) ITIL Foundation Certificate
2 3 (5.88%) ITIL Certification
3 2 (3.92%) Degree
Quality Assurance & Compliance
1 7 (13.73%) SLA
2 4 (7.84%) Cyber Essentials
2 4 (7.84%) ISO/IEC 27001
2 4 (7.84%) NIST
System Software
1 7 (13.73%) Active Directory
Systems Management
1 2 (3.92%) Microsoft Intune
Vendors
1 16 (31.37%) Microsoft
2 12 (23.53%) ServiceNow
3 6 (11.76%) iManage
4 2 (3.92%) Adobe
4 2 (3.92%) SolarWinds
5 1 (1.96%) ConnectWise