Service Delivery Manager
- Hiring Organisation
- Tec Partners
- Location
- Norwich, Norfolk, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £40000/annum
managing escalations, and driving consistent, high-quality service delivery. Alongside client ownership, you will lead and develop a Support team, providing clear direction, performance management, coaching, and capability development. A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client … outcomes. You will also analyse service metrics to identify trends, risks, and improvement opportunities, while championing process optimisation, knowledge management, and operational efficiency. Skills & Requirements: Proven experience in service delivery or service operations leadership Strong background in people management and team development Confident client-facing communicator with experience ...