Team Leader
- Hiring Organisation
- MSX International
- Location
- Colchester, Essex, South East, United Kingdom
- Employment Type
- Permanent
team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts). Monitor … adherence to processes, policies, and quality standards. Coordinate with other Team Leaders and departments for cross-functional collaboration. Analyze performance data and implement improvement actions. Support recruitment, onboarding, and development of team members. Report on team performance, challenges, and achievements to management. Qualifications Experience: Experience in Problem-solving ...