22 of 22 Service Delivery Jobs in Essex

Head of Technical - Client Service Delivery We are looking for an experienced operations or client service leader to lead our Client Service Delivery Technical team. Head of Technical The Head of Technical will report into the Head of CSD, and support all of the CSD … function as well as the GBC broking teams in some areas. A key leadership position within CSD that has a direct impact on service provided by CSD, as well as providing motivation and visibility around progression for colleagues, and shaping the design of new technologies to support colleagues and … and from our London and/or Chelmsford offices. What the day will look like This role is primarily responsible for upskilling the Client Service Delivery community, and contributing to strategic projects through knowledge sharing and advice and active participation in workstreams. This will involve: Design and implementation More ❯

per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier customer service? We're working with a well-established organisation based near Southend-on-Sea to recruit a 1st Line Support Team Leader to lead and … an exciting opportunity for someone ready to step into a hands-on leadership role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line Support Team Leader As the 1st Line Support Team Leader, you'll take charge of the day-to … day performance of the 1st Line Customer Support Team. Your focus will be ensuring service levels and KPIs are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the team, and analysing performance data to drive meaningful improvements. Key Responsibilities More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

update, and manage databases to ensure the accuracy and confidentiality of sensitive information Assist with preparing reports, presentations, and other documents as needed Customer Service: Provide friendly and professional support to clients and service users, addressing inquiries and resolving issues when necessary Collaborate with team members to enhance … the customer experience and support service delivery Financial Administration: Assist with basic financial functions, such as invoicing, processing payments, and reconciliation of financial records Project Support: Support project management tasks, including tracking progress and assisting in project-related activities Training As a Level 3 Business Administrator Apprentice, you More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

and maintain IT systems and networks to meet organizational needs. Manage integration efforts for IT applications while ensuring seamless functionality. Monitor and enhance IT service performance using defined KPIs and SLAs. Develop and present service delivery reports for executive review. Ensure system security, data protection, and adherence More ❯

and maintain IT systems and networks to meet organizational needs. Manage integration efforts for IT applications while ensuring seamless functionality. Monitor and enhance IT service performance using defined KPIs and SLAs. Develop and present service delivery reports for executive review. Ensure system security, data protection, and adherence More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities. The role of the Registered Manager encompasses overall operational responsibility for the service or services, ensuring smooth operations, and effective staff allocation and management. You will oversee the delivery of excellent operational services within your area … regularly supervising Deputy Managers, Team Leaders, and/or Senior Support Workers. This role specifically focuses on supporting younger children. Responsibilities Service Delivery: Monitor and support person-centered services within your area. Ensure health and safety of the people we support and staff. Ensure staff actions support care … and increase referrals and placements. Staff Development: Enhance staff knowledge and skills through inductions and training. Continuously improve your own knowledge and practice for service improvement. If you want to work for an organisation where you can really make a difference, as part of an incredible team, we want More ❯

Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. … Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate in More ❯

Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. … Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate in More ❯

meet customer needs Regularly visit customers across the region, providing support, gathering feedback, and driving sales Work collaboratively with internal teams to ensure seamless service delivery Achieve and exceed sales targets Manage appointments and daily schedule effectively to optimise time and coverage Rewards You will receive: A starting More ❯

necessary. Document support requests using the Remedy ticketing system to ensure effective tracking and resolution. Collaborate with other IT team members to enhance overall service delivery. Conduct regular maintenance checks on computer hardware to ensure optimal performance. Provide training and guidance to users on various software applications, including Microsoft More ❯

Improvement: Identify areas for improvement and implement solutions to enhance system performance and user experience. Supplier Management: Maintain relationships with IT suppliers and outsourced service providers, ensuring cost-effective and high-quality service delivery. Skills & Experience Skills/Experience Required: Experience: Minimum of 1 year of experience in More ❯