19 of 19 Service Delivery Jobs in Essex

outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager Basildon £42,435 - £44,669 per year 40 hours per week - Monday to Friday - 8:00am to 4:30pm We have an opportunity for a Service Delivery Manager to join our newly formed Estate Services team based in Basildon. As Service Delivery Manager you will cover different sites across the region and your daily activities will include coordinating a team of approx. 8 Caretakers and 6 Grounds Operatives to deliver a variety of cleaning, caretaking and grounds maintenance services. You will be … provided with a company van and will have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Managing the delivery of services to our stake holders in Sanctuary Ensuring the team are working effectively and safely Managing our frontline grounds maintenance, cleaning and compliance team Respond positively to complaints and breakdowns More ❯

IT Technical Service Delivery Manager Location: Grays, Essex (On-site/Hybrid options available) Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager to … lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide … technical team members Identify and implement improvements in service delivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and project delivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or More ❯

Select how often (in days) to receive an alert: ServiceNow Delivery Consultant/Developer Location: UK - Mobile England Job-ID: 213496 Contract type: Standard Business Unit: ServiceNow Life on the team As a Service Delivery Consultant, you'll be engaged at customer level in delivering support for ServiceNow through all phases of its lifecycle. You'll have … the opportunity to work across all business sectors with an array of customers and Computacenter teams. Success is defined by the Service Delivery Consultant's ability to work with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments. You'll … expertise and contribute to the development of internal standards and best practices. Stay current with platform capabilities to advise customers on roadmap alignment and feature adoption. Identify opportunities for service improvement and potential upsell based on customer needs. Participate in peer reviews, customer meetings, and the transition of implementations into business-as-usual support. Continuously develop your technical skills More ❯

Select how often (in days) to receive an alert: ServiceNow Delivery Manager Location: UK - Mobile England Job-ID: 213494 Contract type: Standard Business Unit: ServiceNow Life on the team As a Services Delivery Manager for Computacenter's ServiceNow Centre of Excellence, you are engaged at the account level in providing visibility, service reviews and reporting through all … phases of the support lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organisations and with multiple Computacenter teams. Success is defined by the Delivery Manager's ability to develop a quality service strategy per customer, capture and report on key metrics, identify … upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that More ❯

considering long-term sustainability in all our decisions. We are currently seeking a Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … apply and join us on this exciting journey. What you'll do Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the IT … managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination of marketing More ❯

Select how often (in days) to receive an alert: Service Architect Location: UK - Mobile England Job-ID: 214179 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success … and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenter's Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range of skills. As part of the Service More ❯

it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product … vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team will also be responsible for artificial intelligence (AI … and robotic process automation capabilities. This role will lead, monitor, optimise and continuously improve the delivery of software components so that the Council can provide simple user experiences and achieve better outcomes for people and businesses. They will be responsible for leading the team writing clean, accessible code that is open by default and easy for others to reuse More ❯

Service Co-ordinator/Administrator – Laindon Essex £28/30k. Location: Laindon Essex. Department: Office Services Reports To: Office Manager/Service Manager/Directors Salary: £28,000 – £30,000 per annum Working Hours: Monday to Friday, 8:00am – 5:00pm Holiday Entitlement: 28 days (including bank holidays) Start Date: TBC Role Summary We are seeking a proactive … and highly organised Service Co-ordinator/Administrator to join our busy office services team. This pivotal role ensures the seamless coordination and support of day-to-day service operations, liaising with Engineers, Clients, Suppliers, and Directors to deliver a high-quality service experience. Key Responsibilities Handle client communications professionally, providing timely and accurate information to internal … and external stakeholders. Support the Service Manager in managing and updating electronic planners and internal scheduling systems. Log and manage both PPM (Planned Preventative Maintenance) and reactive maintenance calls. Monitor and update client portals, ensuring real-time visibility of service status and compliance records. Coordinate with engineers and subcontractors, supporting the planning and allocation of jobs. Maintain and More ❯

A full centre rebrand has been approved by SGS and is due to be implemented over the summer months. Purpose of the Role To lead, inspire, and manage the delivery of all soft services at Lakeside Shopping Centre, including security, cleaning, waste, and other outsourced or in-house service contracts. The Soft Services Manager is responsible for ensuring … customer expectations, and ESG goals. Line manage the Environmental Services and Security Managers, ensuring robust operational procedures are in place and consistently followed. Take full ownership and accountability for service delivery across both functions. Maintain up-to-date training matrices and ensure all team members meet compliance and competency requirements. Drive succession planning, team development, and staff motivation. … standards at all times. Represent soft services at management meetings and contribute to Centre-wide strategic planning and improvement initiatives. Engage with tenants regularly, acting on feedback related to service quality and customer experience. Security and Environmental Services operations Oversee day-to-day delivery of all soft services, ensuring high standards of performance, safety, and service. Manage operations More ❯

opportunity could be exactly what you’re looking for. A forward-thinking technology company based in Harlow is seeking a Senior IT Project Engineer to join its growing technical delivery team. With a strong reputation for reliability and innovation, the company works with a wide mix of business clients. This is a role for someone who thrives on technical … documented and completed on time What You’ll Need to Succeed This isn’t an entry-level role—it's for someone with a solid foundation in IT project delivery and infrastructure, who enjoys being out in the field as much as they enjoy solving problems at a desk. You should bring: Experience in delivering infrastructure, network, and cloud … or mixed OS environments Experience with hosted telephony or VoIP systems Basic scripting or automation experience (PowerShell, RMM tools, etc.) Awareness of AI tools or emerging tech in IT service delivery What You’ll Get in Return Competitive salary, based on your experience Opportunities to gain certifications and develop new skills Supportive team with a strong emphasis on More ❯

Select how often (in days) to receive an alert: Location: UK - Mobile England, UK - Cust. Site ENG Job-ID: 213442 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Customer Strategy Director, you'll be embedded five of our key customer accounts in France, working closely with Service Directors, Client Directors … and strategic alignment. What you'll do Lead Transformation Strategy: Define and deliver a clear transformation vision for each customer, aligning Computacenter's capabilities with their strategic goals. Drive Service Evolution: Continually evolve the service portfolio, bringing innovation and best practice to the forefront of customer engagements. Engage at C-Level: Build and maintain trusted relationships with senior … Work closely with GMS, Professional Services, Operational Excellence, and Sales to ensure a unified, value-driven approach. Shape the Future: Influence customer strategy and IT direction, identifying opportunities for service improvement, innovation, and transformation. Deliver Measurable Value: Ensure transformation initiatives are clearly articulated, tracked, and delivered to meet both customer and Computacenter objectives. What you'll need Strategic Leadership More ❯

Job summary A position has arisen to join our Help desk Team providing a triage service to our customers. The team answer calls and requests through a CAFM system prioritising and ensuring patient safety is never compromised. At times the requests can be complex and difficult requiring the administrator to remain calm and focused . Good communication and administrative … provide high quality and accurate records, including databases, trackers, and spreadsheets- Facilitate meetings, accurate minute taking and recording action logs. This post will be delivering against a customer focused service delivery model, with excellent organisation and communication skills; have the ability to be solution focus and have a broad knowledge across Estates and Facilities functions to ensure full … understanding of the administrative needs and requirements to ensure a high quality effective service to be delivered. About us EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including; Season Ticket Loans NHS discounts for staff Excellent Training facilities and More ❯

anticipate their needs, driving the development of tools and interfaces that maximize the utility of ENA's resources. Sustainability and Scalability : Keep abreast of community technological trends and pioneer service innovations to ensure the long-term scalability and sustainability of ENA, and lead infrastructure, operational planning, and service delivery to manage ENA's exponential data growth. Advocacy More ❯

key role in expanding and improving the companys regional and national transport reach. Youll be responsible for leading a high-performing team, optimising routes and fleet performance, and ensuring service standards and compliance are consistently met. Main responsibilities will include: Developing the transport network across the UK to support business growth Leading a team and aligning day-to-day … smart planning Managing contracts and negotiating with key transport partners and suppliers Ensuring compliance with transport regulations and internal operational procedures Collaborating across departments to support wider logistics and service delivery Supporting transport projects and introducing new ways of working What were looking for: A solid understanding of UK/EU transport legislation and fleet management Experience managing More ❯

product range, tailoring solutions to meet customer needs Regularly visit customers across the region, providing support, gathering feedback, and driving sales Work collaboratively with internal teams to ensure seamless service delivery Achieve and exceed sales targets Manage appointments and daily schedule effectively to optimise time and coverage Rewards You will receive: A starting salary between More ❯

travel across client sites in Essex and beyond Our client offers a competitive package, including a company van and fuel card, to support your daily responsibilities and ensure seamless service delivery. You will benefit from a supportive working environment focused on professional growth, safety, and client satisfaction. If you re passionate about safeguarding assets and people through advanced fire More ❯

and decommissioning. Maintaining accurate asset records for hardware and software. Collaborating with other IT team members on exciting projects and upgrades. Following IT policies and procedures to ensure consistent service delivery. Supporting multiple offices with any IT related queries - including travelling to site Essential Skills & Experience: To thrive in this role, you should possess: Proficiency in Microsoft 365 administration … of Microsoft Intune for device management. Strong experience supporting Windows 10 and Windows 11 operating systems. A good telephone manner and excellent verbal and written communication skills. Proven customer service experience, ideally in an IT support environment. The ability to work independently and manage your time effectively. Mobile Device Management (MDM) experience. Preferred Qualifications: IT-related certifications (e.g., CompTIA More ❯

Job Title: Technical Support Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing … proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent service delivery. Occasionally attend client sites (company vehicle or mileage reimbursement provided). Essential Skills & Experience: Proven experience in an MSP or multi-client support environment. Strong troubleshooting skills across … Active Directory, Office 365, and Exchange. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Experience with backup systems, antivirus solutions, and remote monitoring tools. Excellent communication and customer service skills. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Maldon On-call Crew Manager (2 positions) - Essex County Fire and Rescue Service Job Title: On-call Crew Manager Maldon (2 Positions Available) Contract: Permanent Working Hours: On-call (Agreed Contractual Hours) Salary: £6,265.05 (On-call Crew Manager, Substantive) Location: Maldon Fire Station Closing Date: 5th August 2025 Salary dependant on hours worked, please see On-call Annual … Retainer Are you ready to take the next step in your firefighting career? Essex Fire & Rescue Service is seeking a dedicated and motivated Crew Managers at Maldon Fire Station to lead, inspire, and make a real difference in our communities. As a Crew Manager, you'll play a vital role in operational leadership, community safety, and team development. You … ll be responsible for leading crews at incidents, supporting community engagement, and ensuring the highest standards of service delivery. What We're Looking For: Qualified and Experienced: You must hold Incident Command Level 1 and have been a competent firefighter for at least 12 months. Leadership Skills: Proven experience in leading teams, developing others, and managing operational incidents. Community More ❯