16 of 16 Service Delivery Jobs in Gloucestershire

efficient management of IT assets, procurement processes, and administrative support across the Trust's Digital, Technology & Insights (DTI) services. The role ensures compliance, cost-effectiveness, and high standards of service delivery, supporting both operational and strategic objectives. Main duties of the job - Oversee the proactive day-to-day management of software and hardware assets and contracts, ensuring compliance … audits, and manage disposals and acquisition - Lead the admin team, manage supplier relationships, and ensure procurement activities deliver value for money. Administer contracts, monitor SLAs, and resolve quality or delivery issues with suppliers - Supervise and coordinate admin staff, ensuring efficient administrative support for Countywide IT Services (CITS), DTI, and senior leadership teams. Manage recruitment, induction, absence, and performance processes … recognition and a range of health and wellbeing initiatives to support you. Job description Job responsibilities Management and Leadership - Lead and supervise DTI admin staff, ensuring high standards of service and efficient team operations - Allocate work, manage leave, and coordinate cover for absences, ensuring seamless service delivery - Conduct staff recruitment, induction, appraisals, performance management, and resolve conflicts More ❯

transport systems that enable transport authorities and infrastructure owners to improve safety, reduce air pollution, and enhance transport efficiency. Providing support throughout the entire lifecycle from design to in-service support, Intelliscape is a trusted partner with a track record in helping customers meet their transport objectives. Intelliscape believes in building trust through reliable systems, responsive support, and technology … scoring matrices for supplier evaluation, including cost, quality, risk and scalability. Supplier Qualification - conducting audits, site visits and assessments to ensure suppliers are complying with quality standards, performance and service levels. Supplier Negotiation - leading supplier negotiations on price, contract and service levels with support from the Commercial Team. Supplier Transition - support the handover from internal production to EMS … supplier ensuring continuity and quality. Work with the Project Delivery, Service Delivery and Sales Teams to coordinate the allocation and availability of hardware. Manage stakeholders effectively, maintaining and developing cooperative and constructive relationships with suppliers and colleagues. Ongoing supplier relationship management ensuring best fit with Intelliscape ethos and requirements to create partnerships along with a supply chain. More ❯

to continued business growth and organisational development. The successful IT Manager should have: Proven background in leading or managing IT functions Strong understanding of IT infrastructure, cloud environments and service delivery Excellent communication skills with the ability to engage effectively across all levels Experience overseeing budgets, third-party suppliers and cross-departmental projects A strategic mindset with the … IT strategy aligned with wider business objectives Leading and supporting a small IT team, encouraging continuous improvement Overseeing day-to-day IT operations to ensure high-quality and reliable service delivery Managing and optimising both on-premises and cloud infrastructure with a focus on performance and security Collaborating closely on IT security, compliance and maintaining standards such as … Manager a highly competitive salary based on experience and qualifications, plus a comprehensive benefits package including funded professional training, private healthcare, 5% matched pension, 25 days holiday rising with service, EAP support and more. If you are an experienced IT leader with strong technical oversight skills, excellent stakeholder management and a passion for driving continuous improvement, apply now to More ❯

is a senior leadership role at the heart of the Trust's digital function--one that offers real scope to shape how we deliver care through technology. As Chief Delivery & Governance Officer, you'll lead the teams responsible for our digital programme delivery, cyber security, and information governance. You'll be steering major projects, managing significant budgets, and … Main duties of the job - Provide effective leadership of the Digital PMO, IG and Cyber Security Teams - Design, develop operating models and implement a programme management framework ensuring effective delivery of all major projects - Design, develop and implement an IG and Cyber Security operating model and framework to ensure the effective delivery of strategies and plans - Support the … complex business cases - Develop robust and effective partnerships with Divisions and Corporate Functions. - Develop and maintain strategic partnerships with the System, NHS-E/I Strategic teams, and local delivery partners. - Develop and maintain the governance and processes to maximise inputs from Supply Change Partners. - Manage the current planning processes to ensure that all areas are delivering in accordance More ❯

Delivery Manager North Bristol - Hybrid - two days per week in office Up to 60k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product they produce is their own. Opportunities to grow … are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master, Project Management, Business Analysis … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

Delivery Manager North Bristol - Hybrid - two days per week in office Up to £60k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product they produce is their own. Opportunities to grow … are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master, Project Management, Business Analysis … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

business areas and commercial contracts--you'll unlock value from them. You won't just lead planning--you'll influence the way we deliver care. From capital programmes to service delivery, you'll ensure our digital services are resilient, future-proof, and delivering real impact. This is a career-defining opportunity for someone who thrives on autonomy, embraces … clinical, technical and commercial priorities--translating vision into deliverable programmes that benefit staff, patients and partners alike. Whether you're renegotiating contracts, streamlining supplier performance or advising on business service matters, your influence will extend across a diverse and ambitious digital landscape. The decisions you make will directly shape how we deliver safe, sustainable and innovative care. Main duties … Responsible for the management of the Digital Capital Programme in support of the Chief Digital & Analytics Officer (Deputy CDIO) and Senior Leadership Team - Lead the strategic management of DTI service SLAs and supplier contracts - Support the DTI Senior Leadership Team in the delivery of service efficiencies - Responsible for the delegated service management of DTI procurement activities More ❯

seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on … Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd … line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery More ❯

Manager will convene and manage project teams and provide project management support to the operational and business leads within Gloucestershire Health and Care NHS Foundation Trust to enable the delivery of the Trust's Transforming Care Digitally Programme. To deliver Digital system and service optimisations to support service improvements in line with local strategies and government initiatives … Project Manager for the Programme supporting Project Managers and support officers as part of escalation or Programme direction setting is key. Main duties of the job Management of the delivery of Transforming Care Digitally projects working with clinical, operational, clinical system and digital teams to improve care pathways across Gloucestershire Health and Care NHS Foundation Trust. Supporting the Programme … across the Programme. The Senior Project Manager must ensure compliance with NHS technical standards and will have accountability for staff, including line management and professional supervision of digital change delivery staff, as well as occasional matrix management of digital portfolio project staff. Additionally, the Senior Project Manager will be responsible for the identification, tracking, and realisation of financial benefits. More ❯

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

on virtualisation technologies and cloud-enabled platforms to deliver resilient, scalable, and secure enterprise infrastructure solutions. Responsibilities: Provide technical support in virtualisation and infrastructure services, resolving complex incidents and service requests. Design, deploy, and manage virtualisation environments across VMware, Hyper-V, KVM, and cloud-native platforms. Support migration projects from on-premises to private/public cloud platforms (AWS … and enforce backup, disaster recovery, and security best practices for virtualised environments. Apply automation and Infrastructure-as-Code (IaC) practices using Terraform, Ansible, PowerShell, or Python. Follow established DXC service delivery frameworks, standards, and compliance requirements. Requirements: Bachelors degree in Computer Science, IT, or related field, or equivalent combination of education and experience. Strong knowledge of virtualisation technologies More ❯

Support Engineers for a leading NS SME in Gloucestershire Gloucester/Cheltenham location – full-time on-site Active eDV (West) required Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our client … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support … support activities Contributing to IT knowledge bases Supporting project teams in system rollouts Essential Experience Required Proven technical support experience – 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient in More ❯

quality is defined, measured and embedded across HMLR's complex digital estate. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and full Civil Service benefits. Flexible, hybrid working from a choice of 14 HMLR Locations. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land … of quality practices across development teams and domains, this role drives consistency in how HM Land Registry builds and tests its systems while enabling teams to meet their unique service delivery needs. The role carries senior responsibility for quality across HM Land Registry's diverse technology estate, from traditional register systems to modern digital services. By establishing organisation … wide quality governance and growing technical testing capability, you will ensure HM Land Registry's systems maintain public trust while enabling rapid delivery of secure, high-quality digital services. Key Responsibilities Define and implement quality standards and testing frameworks across HMLR's systems and services. Lead HMLR's strategic approach to quality engineering, working across the organisation to drive More ❯

ensure compliance with contractual obligations. Manage vendor relationships & performance evaluations. Ensure timely and effective resolution of vendor-related issues. Support contract negotiation to save or avoid costs and improve service delivery. Conduct market research to identify potential vendors and assess their capabilities. Prepare and present reports on sourcing activities and vendor performance to senior management. Build and maintain productive More ❯

and peripherals. Diagnose and resolve hardware and software issues across Windows and mobile platforms. Manage device lifecycle activities including upgrades, replacements, and disposals. Respond to and resolve incidents and service requests in line with SLAs. Maintain accurate asset records and contribute to asset lifecycle planning. Support and improve conferencing technologies (e.g., Teams Rooms, AV setups). Collaborate with other … ICT teams to ensure seamless service delivery. Identify opportunities for service improvement and contribute to process enhancements. Involvement in on-going projects Active Directory/Exchange Management Console/Windows 10 and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management processes … Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment. More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC/laptop More ❯