15 of 15 Incident Management Jobs in Hampshire

the business over how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity … two or more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data and Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server and Peripheral Hardware. - Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management and Availability Management. - Significant experience in leading highly complex technical problems to resolution, including team management More ❯

You will be responsible for planning and implementing appropriate security controls to ensure that the information within is kept secure. Key functions/outputs: Vulnerability Scanning & Reporting Endpoint Security Incident Management & Tickets System Hardening Change Work Participation in Regular Meetings Documentation Vulnerability Scanning & Reporting Code Scans: perform regular code scans to audit code quality metrics, potential bugs, and … security vulnerabilities. Vulnerability Management Tooling: perform regular Vulnerability Management Scans and ensure that the warehouse and plugins are kept up to date to capture new vulnerabilities. Reporting: assist the Vulnerability and Patch Manager with generating regular vulnerability management reports, which are to be provided to the cyber security and IA lead. Endpoint Security: Endpoint Protection: perform regular … access and threats are being blocked. Access Control: ensuring that access controls have been implemented correctly to only allow authorised users to gain access to certain data and systems. Incident Management & Tickets: Incident Identification: help to recognise and confirm potential incidents through alerts, logs and user reports. This includes distinguishing between true threats and false positives. Incident More ❯

Support +Permanent opportunity +On site Basingstoke + 55,000 - 61,000 +SC/DV cleared role Skills: +Solaris +3rd line support +Willingness to learn Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on More ❯

Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary. Complete More ❯

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯

is a second level application support position, however there may also be expectation to answer the phones and complete first level activities, the focus is on case and issue management, user instruction, investigating problems and resolving issues. All the way from logging the initial call from the customer into our call logging system, right through to resolution. We strive … Coordination and direct involvement in operational problem resolution for customers across the globe Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures Participate in both functional and technical training and knowledge transfer for PDI POS Solutions software Support and lead certain elements of transition activities for new customers More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

needed. Provide rapid response to incidents and maintain a high level of vigilance across multiple security events. Collaborate closely with the SOC team to ensure seamless threat detection and incident management. Skills/Must have: Passion for cybersecurity and a desire to grow in the field. Relevant cybersecurity certifications (e.g., CompTIA Security+, Blue Team Level 1). Eligibility for More ❯

needed. Provide rapid response to incidents and maintain a high level of vigilance across multiple security events. Collaborate closely with the SOC team to ensure seamless threat detection and incident management. Skills/Must have: Passion for cybersecurity and a desire to grow in the field. Relevant cybersecurity certifications (e.g., CompTIA Security+, Blue Team Level 1). Eligibility for More ❯

strong Solaris expertise. This is a permanent role based full-time on site in Basingstoke. Salary is between £50K - £55K + Bonus + Benefits. You will be responsible for incident management, problem resolution, and continuous service improvement, working to strict SLAs and security protocols. Responsibilities include: * Managing and resolving 3rd line incidents, ensuring SLA adherence. * Delivering system training More ❯

days a week in Farnborough for the duration of the activity. Essential Skills Experience with Linux and Red Hat Linux. Proficiency in using RedHat OpenShift. Familiarity with Exchange. Strong incident management skills. Additional Skills & Qualifications Excellent stakeholder management skills. Why Work Here? This role offers the opportunity to work on a long-term contract with a prestigious More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

troubleshoot technical issues, and deliver excellent customer service Maintain IT Facilities: Ensure employees have the tools they need to work effectively and support their use of IT resources Learn Incident Management: Record and resolve IT incidents, keeping users informed and escalating issues when necessary Collaborate on Projects: Work alongside the IT team to support departmental objectives and contribute More ❯

two days from home. What You'll Bring Your unique background and skills are what will make you stand out. We're looking for: Experience in privacy operations, particularly incident management and SARs Strong understanding of UK data protection laws (global experience is a bonus) Ability to interpret and apply privacy principles in a business context Confidence in … team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us. Recruitment Journey For more information on your recruitment journey, please visit Functions: Legal; Project Management; Strategy/Planning More ❯