10 of 10 Incident Management Jobs in Hampshire

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms … ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information. Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures. Develop and maintain reporting solutions using spreadsheets ...

connectivity and multicast market data feeds. Use Linux/Unix tools, logs and packet captures to investigate network issues. Work with Cyber Security, risk management teams and third-party providers. Participate in incident management, change management and weekend support activities. Support network monitoring, automation and performance …/SSL and certificate management. Operational experience with Linux/Unix systems. Ability to analyze logs, alerts and packet captures. Understanding of incident and change management processes. Experience with external client connectivity, trading venues or multicast market data feeds. ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

prioritise, and manage support tickets in accordance with Service Level Agreements (SLAs). Troubleshoot and resolve first-line technical issues using the company's incident management application Escalate calls to the Desktop Team and/or Infrastructure Team when needed Complete company-provided training to be fully equipped ...

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

disaster recovery and business continuity processes. Configure and troubleshoot networking infrastructure, including VPNs, DNS, firewalls, load balancers and cloud networking. Implement monitoring, alerting and incident management processes. Manage operating system patching, security hardening and infrastructure upgrades. Support corporate IT infrastructure, including Google Workspace, device management and endpoint ...

Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem and Incident management. The administrator is responsible to ensure high availability and drive better systems monitoring and performance investigations. This includes working in partnership with other ...

Service Desk or Helpdesk Analyst role Basic knowledge of laptops, desktop computers and common IT hardware Understanding of first-line troubleshooting and incident management Strong communication and customer service skills Good organisational skills and attention to detail Ability to work on site five days a week in Fareham ...