2nd Line IT Support
- Hiring Organisation
- Neoci Ltd
- Location
- Southampton, Hampshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
solutions, and supporting onboarding, migrations and infrastructure projects. This office-based role would suit someone with previous MSP experience who is comfortable working across Microsoft, cloud, security and end-user technologies. Key Responsibilities Service Desk & Customer Support • Manage day-to-day service desk and customer support workloads. • Take ownership … tickets from diagnosis through to resolution, keeping customers updated. • Prioritise tickets and escalate issues where appropriate. • Troubleshoot Microsoft 365, devices, applications, networking, security and wider IT environments. • Provide remote technical support from our Southampton office. • Maintain accurate ticket records, documentation and customer information. • Deliver consistently high standards ...