16 of 16 Problem Management Jobs in Hampshire

like a role which enables you to identify and resolve repeat issues to ensure BAE Systems' employees receive an efficient IT service? You will be responsible for governing all problem management delivery, including Command Centre performance, to ensure Problem Management Service Levels and Key Performance Indicators are met. You will be ensuring both proactive and reactive … problems are raised, route cause identified, and process, tooling and technology fixes are successfully implemented. Role Responsibilities: Not limited to Govern the problem management activity for all suppliers Verify and monitor problem management SLAs & KPIs Provide escalation route for failing and poorly trending SLAs & KPIs Govern and manage Proactive and Reactive Problems to prevent or remediate … failures and delays Perform high level analysis of incidents & other data sources to identify areas for focus and potential problem tickets Attend Daily, Weekly and Monthly Service Reviews representing Problem Management Communicate Problem Management performance to the wider organisation Lead detailed SRT calls and actions for high priority problems driving out permanent resolution Maintain process More ❯

of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and frontline … models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices and ensuring … that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans. Collaboration Across NHS TrustsWork closely with EPR teams and digital leads across four More ❯

ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess … the IT service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead root cause analysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. Oversee the change management process, ensuring compliance with Defence sector standards. Compliance and Governance More ❯

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … QUALIFICATIONS Experience in commissioning, diagnosing and maintaining IT Systems and associated outdoor hardware. Broad knowledge of technology solutions, hardware and networks, including MS Server products Must be a confident problem solver. A strong demonstrable sense of H&S awareness is essential. Ability to build relationships quickly with Customers and other Stakeholders. Team player capable of working from own initiative More ❯

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … QUALIFICATIONS Experience in commissioning, diagnosing and maintaining IT Systems and associated outdoor hardware. Broad knowledge of technology solutions, hardware and networks, including MS Server products Must be a confident problem solver. A strong demonstrable sense of H&S awareness is essential. Ability to build relationships quickly with Customers and other Stakeholders. Team player capable of working from own initiative More ❯

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … QUALIFICATIONS Experience in commissioning, diagnosing and maintaining IT Systems and associated outdoor hardware. Broad knowledge of technology solutions, hardware and networks, including MS Server products Must be a confident problem solver. A strong demonstrable sense of H&S awareness is essential. Ability to build relationships quickly with Customers and other Stakeholders. Team player capable of working from own initiative More ❯

and the on-going support of critical systems, whilst collaborating with wider teams in supporting the mission of keeping UK Defence agile and safe. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your transferable More ❯

an experienced 3rd Line Messaging Engineer for a client of mine who are a leading IT Systems integrator operating within the UK defence sector. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your transferable More ❯

Solaris and Windows to be based onsite in Basingstoke. You will play a key function in the stability and performance of legacy and modern messaging systems through incident resolution, problem management, and proactive service support. This is a permanent role paying between £48K - £55K + 3% Bonus + 10% DV Bonus. DV/SC Clearance is essential for … this role. Responsibilities include: * Manage incidents: log,triage,assign and resolve using agreed toolsets and processes * Conduct root cause analysis and ongoing problem investigations * Monitor and support Nexor X500 DSA and Exchange 2003 messaging systems * Liaise with intermediary customer contacts to resolve end-user issues Skills and Experience: * Strong knowledge of SMTP, X400 messaging, and X500 addressing * Experience with More ❯

trusted by major government agencies, communications providers, and systems integrators globally. Job Description: An experienced Infrastructure Security Engineer is sought for a hands-on role responsible for installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on VMware and Windows Server infrastructure and provides opportunities to branch into … for all PCs and Windows Servers in customer environments. Deploy and configure suitable anti-virus solutions for all servers and workstations. Deploy, configure, and maintain Security Information and Event Management (SIEM) solutions. Document and provide knowledge transfer across multiple groups internally and externally. Assist customers with hardware and software upgrades. Act as the interface for New Infrastructure Introduction. Help More ❯

and systems integrators globally. Position: Infrastructure Engineer Location: Farnborough (Hampshire) Office, UK (Hybrid) Job Description: SS8 is seeking a hands-on experienced Infrastructure Engineer with expertise in installation, maintenance, problem management, testing, and documenting SS8's infrastructure supporting Intelligence products. The role primarily focuses on VMware and Windows Server infrastructure but also offers opportunities to work with Linux More ❯

Farnborough (Hampshire) UK Office (Hybrid) Job Description: A leading company in lawful and location intelligence is looking for a Senior Services Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integrating the company's product set within telecommunication and law enforcement More ❯

Farnborough (Hampshire) UK Office (Hybrid) Job Description: A leading company in lawful and location intelligence is looking for a Senior Services Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integrating the company's product set within telecommunication and law enforcement More ❯

forward-thinking organisation that champions sustainability through innovation and trust. This is a permanent position supporting secure messaging systems across a shared infrastructure environment. What Youll Be Doing: Incident Management : Take ownership of incidents by logging, prioritising, and assigning them using appropriate toolsets. Drive each incident through to resolution, keeping records fully updated in line with established work instructions. … Escalate issues when required to ensure timely resolution. Problem Management : Carry out comprehensive investigations into existing problems. Gather and analyse data from multiple platforms, delivering expert-level insight and support to drive root cause resolution. Proactively monitor and address faults within the Nexor X500 DSA system. Provide ongoing maintenance and issue resolution for the Exchange 2003 Messaging platform. More ❯

this year. The Role: Operating as part of a close-knit engineering team, the successful candidate will provide 3rd line support for legacy messaging systems. Responsibilities include incident and problem management, system monitoring, root cause investigations, and liaising with stakeholders via an intermediary. Key Responsibilities: Perform triage, incident logging, and resolution using internal toolsets Investigate and resolve issues More ❯

Location: Farnborough (Hampshire) UK Office (Hybrid) Job Description: A leading company in lawful and location intelligence is looking for a Principal Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integrating the company's product set within telecommunication and law enforcement More ❯