7 of 7 Problem Management Jobs in Hampshire

managing servers, ensuring system reliability, providing technical support, and implementing IT security best practices. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proactive approach to system administration. IT Systems Administrator, the role Install, configure, and maintain servers, operating systems (Windows, Linux), and … on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. Keep … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception More ❯

will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description for External … will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total Package Up … identify and address service issues to minimise disruption and improve user experience. Work with cross-functional IT teams to develop, implement, and improve service management processes. Lead incident management and service restoration efforts when needed. Analyse feedback from users and implement improvements to service delivery. The person Experience More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … for proper prioritization Identify automation opportunities in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots More ❯

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

of the supported systems performance. * Provide configuration changes to our core applications as deemed necessary. * Provide input into, and support, the release and change management processes required to implement technical changes to our core applications. * Ensure the quality of the technical application elements of internal projects throughout the development … of own area through, knowledge transfer, one to one workshop, mentoring to other teams as required. * Take ownership of tasks required for the effective management of red alert, incident and problem management processes. * Provide out of hours support as required and agreed with the Delivery Lead. What … ECC), OBIEE, Oracle SOA Suite, and Oracle WebLogic Server to support Oracle ERP system integrations. * Knowledge of Oracle Cloud Infrastructure, OIC and Autonomous database management advantageous. * Experience from a similar support role in supporting business critical systems in a medium/large organisation. What happens now? After submitting your More ❯