3rd Line Support Network Engineer Location: Basingstoke Onsite Requirements: Full-time (5 days per week in the office) Clearance Requirements: Active SC Clearance, DV clearable The Opportunity: This is a fantastic chance to join a highly regarded, secure organisation delivering cutting-edge IT solutions to critical national infrastructure … your skills in a dynamic environment, and gain exposure to a variety of innovative technologies. The Role: We are seeking a talented 3rd Line Support Network Engineer to join our expanding Infrastructure team based in Basingstoke. Reporting to the 3rd Line Support Manager, you will play a … interested, please apply below or contact me directly Contact: 02077806706 Email: shay.campbell@anson.mccade.com LinkedIn: Shay Campbell | LinkedIn AMC/SCA/SNE 3rd Line Support Network EngineerMore ❯
Project SupportEngineer Commutable from Portsmouth, Fareham, Southampton Salary up to £38,000 We're hiring a skilled Project Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. … Plan, scope, and deliver end-to-end IT projects, including technical pre-sales and documentation. Coordinate vendors, manage technical resources, and troubleshoot project issues. Support customer onboarding and ensure seamless service delivery. Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with … hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft environments, network support, and ideally VoIP technologies. Confident in customer-facing roles. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and More ❯
smart logistical solutions and the benefits of freeport status to our customers. An excellent opportunity has opened within our IT department for a IT SupportEngineer to join us and be based out of our operation in Southampton Reporting to the UK IT Service Delivery Team Manager, our … ideal candidate will support in running the 24/7 Office Automation support of DP World UK Terminals. They will assist DP World UK employees with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Location: Southampton Working Hours … Monday – Friday (Shift Pattern + additional on call shifts) How will you contribute: Provide high level service desk support using ITIL foundations. Ensure timely resolution of calls within agreed SLAs. Record detailed information for call closures to aid future cases. Install software on desktops, laptops, VMTs, printers and more. More ❯
JOB DESCRIPTION Job title: Support Controls Engineer Department: UK Manufacturing Location: Hamble GLS: P2 Shift: Green Shift, last 2 days, Blue Shift first 2 days Shift Pattern: 4 days on, 4 days off Introduction CooperVision is one of the world's leading manufacturers of soft contact lenses with … and inclusive space to grow. Be yourself, whoever you are, and let's achieve amazing things together. Job summary - What to expect: As a Support Controls Engineer, you will be part of an experienced team. You will provide controls expertise, support in breakdowns, and work closely with … Machine Operators, Maintenance, and IT. You will also support the development of engineering support departments through coaching, training, and mentoring. This role involves working in a regulated environment conforming to ISO13485, ISO14971, etc., with familiarity in Quality Assurance and Quality Control systems, medical device/pharmaceutical standards, FDA More ❯
Whiteley, Hampshire, Holbury, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior supportengineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support … and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/… systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please More ❯
Technical SupportEngineer (Chemistry/Engineering) Highly Competitive Salary + Excellent Company Benefits Winchester, Hampshire Do you have a Science/Engineering background, looking to work within a niche industry offering technical support to a variety of specialist clients? On offer is an excellent opportunity to join More ❯
We're hiring a skilled Project SupportEngineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft … environments, network support, and ideally VoIP technologies. Confident in customer-facing roles. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please note, a Full driving license and willingness More ❯
Basingstoke, Hampshire, South East, United Kingdom
LA International Computer Consultants Ltd
Role : 2nd Line Storage SupportEngineer Location : Basingstoke We are looking for a 2nd Line System Administrator to join our team 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hotality IT Solutions Ltd
We provide IT Support, Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment/casting solutions and lots more to over 230 hotels across the UK and Ireland. We are looking for a 2nd Line Engineer working 09:00-18:00 weekdays. Your role would include a … mixture of some project work and IT Support, and you would need to be experienced in some of these areas: Administration of Active Directory, DHCP and DNS, Office 365 Users & Mailboxes General admin of VMware ESXi or HyperV Basic low-level admin of firewalls and switches, with assistance from … not a work-from-home role. A typical week might look like this, although obviously it varies with the number of projects or IT support needed: Monday - on the Support desk Tuesday - on the Support desk Wednesday - on the Support desk Thursday - helping out a 2nd More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hotality IT Solutions Ltd
We provide IT Support, Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment/casting solutions and lots more to over 230 hotels across the UK and Ireland. We are looking for a 3rd Line Engineer working 09:00-18:00 weekdays. Your role would include a … mixture of project work and IT Support, and you would need to be experienced in most of these areas: Configuration & Setup of Windows Servers, Active Directory, DHCP and DNS Installing and configuring VMware ESXi and HyperV Deploying and setting up server and network hardware, including firewalls and VLAN's … not a work-from-home role. A typical week might look like this, although obviously it varies with the number of projects or IT support needed: Monday - building a server from the office Tuesday - installing the server and network switches at the hotel and documenting it Wednesday - on the More ❯
Waterlooville, Hampshire, South East, United Kingdom Hybrid / WFH Options
The Workshop
We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security … configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from … first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details More ❯
of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements. They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role and candidates need to be … located within commuting distance from their site. This would suit either a chemist or an engineer who is able to talk confidently to customers. Responsibilities: Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer … Maintaining and populating central knowledge database for product and application information Updating, populating and maintaining the master data file Availability for site visits to support sales staff technically Manning technical helpline telephone and tech support inbox Updating CRM database, forwarding sales leads to relevant salespeople and distributors Preparation More ❯
for what is considered technically possible. Our mission is to help our customers to keep people and society safe. The Role: As a Logistics Support Analysis Engineer, you'll contribute to the design and development of the ILS aspects of programmes and projects, for example procuring reliable, maintainable … an operational advantage for our customers. Typical tasks within the Team delivering Supportability Engineering work packages are: Assist in the production of the Integrated Support Plan (ISP) for future systems, including Spares Optimisation, Obsolescence and Maintenance plans, Life Cycle Cost (LCC), Level of Repair Analysis (LORA) and Mean Time … Technical Operations Management. A proven record of leading the development of the ISP, incorporating all ILS deliverables and element plans that influence the developed support arrangements. Evidence of assisting in the ongoing evaluation of Support performance metrics, intervention design and delivery of Support Solution reviews to improve More ❯
PO7, Waterlooville, Hampshire, United Kingdom Hybrid / WFH Options
Spiral Solutions Recruitment Ltd
are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted … service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to … resolve complex issues. To be successful in this role you must have the following skills An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of More ❯
Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services. Contact us directly if you have any questions about this open job position. Previous experience resolving problems while sitting with the user. Diagnostic & support capabilities using standard Windows-based applications & tools … Due to the varied nature of the role, it may be subject to enhanced referencing or vetting. As part of a broader, highly committed support team, you will work directly onsite to provide dedicated deskside and print support services. You will be fully supported by your Service Delivery … companies in the IT industry. We go the extra mile-enthusing our customers and making the world a better place: 20% of our profits support our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. Buddy program Internal career More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Gen II Fund Services
operation and integration with other business systems. You will work closely with various departments, including business stakeholders, portfolio management, and peer technology teams, to support and enhance the use of the Fenergo platform across the organization. Primary Responsibilities: Manage and support the Fenergo application, ensuring it meets business … requirements and operates efficiently. Support the design, development, and implementation of Data Management strategies for Fenergo. Provide ongoing system administration, troubleshooting, and issue resolution. Conduct regular system maintenance, including updates, patches, and system health checks. Develop and maintain documentation related to system configurations, user guides, and troubleshooting procedures. Support integration efforts between Fenergo and other enterprise applications, ensuring data accuracy and consistency across systems. Support testing of new features and enhancements, ensuring minimal disruption to daily operations. Identify opportunities for process improvements and automation within the Fenergo platform and collaborate with stakeholders to implement solutions. Assist in More ❯
training Monitor cybersecurity systems and infrastructure to identify issues and respond accordingly (note: critical alerts are handled by the Security Operations Centre). Address support requests from clients, resolving any issues related to live services efficiently. Recognize and address potential risks or service problems before they impact operations, collaborating … responsibilities and does not represent an exhaustive list. Duties may evolve to meet business and client needs. Candidate Profile Hands-on experience in IT support, including desktop, server, and networking Background in customer-facing technical roles, such as 1st or 2nd line support Familiarity with Linux, firewalls, and More ❯
our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. … any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring that all … from time to time. Have you got what it takes? 5+ years' work experience in a technical customer service role, preferably in a technical support capacity. Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such More ❯
the successful candidate must be within commuting distance to our Southampton office. How will you make an impact? Provide 2nd/3rd line engineering support to the product. Provisioning, deploying, patching and upgrading primarily enterprise software hosted on the Azure cloud. Working closely with the development team to ensure … a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important. Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential. Previous experience within … an application, software or product support role is desirable. Working knowledge of Windows server and client technology, ideally supporting web applications and services. Experience with web applications and configuration management. Efficient, effective and respectful communication skills both with customers and within internal departments. Including: Excellent written and spoken English. More ❯
Scope: Our client, a world leader within medical device sector are currently recruiting for a Senior Support Controls Engineer. This role involves supporting the lens making machinery and controls systems across multiple sites working closely with Machine Operators, Maintenance and IT on a daily basis. May involve limited travel … expertise to the business, supporting controls related breakdowns, driving continuous improvement initiatives through root cause analysis and assisting in the development of other engineering support departments through coaching, training and mentoring. To assist in the development, implementation, documentation and validation of complex integrated control systems within a highly automated … Assist in the design and implementation of performance monitoring software including OEE, dashboards. Integration of controls system into business systems, including manufacturing execution systems Support and optimise existing control systems. Implement and conduct training programmes for applicable support groups. Ensure the documentation and software control systems are established More ❯