1 to 25 of 40 Service Management Jobs in Hertfordshire

Select how often (in days) to receive an alert: Global Service Delivery Leadership Director Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce that … looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance ...

making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow … platform and wider Service Management tooling ecosystem. As the Product Owner for ServiceNow, you'll ensure the platform supports efficient, standardised and measurable service delivery across Technology and its service partners. Working closely with stakeholders across the business, you'll balance operational priorities with strategic objectives ...

people have the technology and support they need to do their best work. You’ll be the key operational link between Splendid, our managed service provider and specialist technology suppliers, making sure service levels, responsibilities, escalation routes and improvement actions are clear and effective. You’ll also lead … play a key role in stabilising and improving our current IT services while helping to embed our target hybrid IT operating model , supporting managed service reviews and re-contracting, improving resilience and ensuring changes are transitioned effectively into live service. What You Will Do In This Splendid Role ...

between introducing new technology and introducing technology that actually works when it reaches the people using it. That’s where you come in. As Service Transition Manager you will make sure new and changed IT services are genuinely ready for the real world, are properly tested, documented, supported … then handed over into BAU. But this isn't just a Service Transition role. You'll also be looking at what happens after technology goes live. Why does the same incident keep happening? Why is a supplier repeatedly missing expectations? What are users telling us that the service ...

/2026 23:59 Job overview We are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record. This is an exciting opportunity to play a key role in shaping … future of shared care information across health and care organisations. You will act as the technical subject matter expert for the service, leading system enhancements, integrations, testing, technical assurance, supplier engagement and the resolution of complex incidents. Working closely with NHS partner organisations, clinical and digital teams, information governance ...

Clearance and Falls INSIDE IR35** We are seeking an experienced CMDB Application Developer & Reporting Specialist to design, develop, and maintain a centralized Configuration Management Database (CMDB) solution supporting IT Service Management processes. The successful candidate will be responsible for developing business applications, automating data collection, implementing dashboards … delivering actionable reporting and KPI monitoring capabilities to improve service quality, operational efficiency, and governance. The solution may be built using Google Workspace technologies (AppSheet, Apps Script, BigQuery, Looker Studio) or equivalent platforms such as Microsoft Power Platform, ServiceNow, or custom web development frameworks. Key Responsibilities: Application Development Design ...

provide expert support and administration across a global Google Workspace environment. You’ll be responsible for supporting end users, resolving complex incidents and service requests, administering Google Workspace services, and ensuring the smooth operation of collaboration and productivity tools. This role would suit someone with strong Google Workspace administration … Responsibilities Provide Level 2 support for Google Workspace services and applications. Manage user accounts, permissions, access requests, and administration activities. Resolve incidents and service requests in line with SLA requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? ð Join our Digital … will have opportunity to: Analyse end-to-end operations for business resilience. You will work with a broader approach, moving beyond traditional business continuity management in today's organisations. Your role will involve critically assessing resilience in all vulnerable areas of the organization. We are seeking adaptable consultants ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering … insightful dashboards and KPI reporting. The role will play a vital part in improving service visibility, governance, operational performance, and decision-making across secure and complex environments. Key Responsibilities Design, develop and maintain CMDB applications and workflows. Create user-friendly interfaces for Configuration Item (CI) management. Integrate infrastructure, asset ...

Business Account Executive MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executives to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services ...

months Contract type – Freelance Project focus Our client, a large-scale enterprise infrastructure organisation in the aerospace & defence sector, is building a centralised Configuration Management Database (CMDB) to underpin its IT Service Management processes. The role covers designing and developing the CMDB application itself, automating data collection … integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience Strong database design and SQL skills REST API integration experience ...

asset data, CMDB maturity, lifecyclegovernance, audit readiness and practical reporting. This role will alsoinclude stock control and procurement. We need an experiencedasset and configuration management professional who can quickly assess thecurrent position, identify gaps, put practical controls in place and provideclear recommendations for sustainable ownership after the assignment ends. … looking for candidates who are able to start at short notice. Purpose of the Assignment Review the current IT asset and configuration management position and identify priority control gaps. Manage the end-of-life asset replacement programme including procurement of devices. Improve the accuracy, completeness and usability of asset ...

experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities? Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest and most … strategically important customer accounts. This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - £70,000 plus benefits Monday - Friday - Office based in Watford ...

across water, energy, transport and telecom. Reporting to the Head of Technology Assets & Value, the Software Asset Manager will establish and lead Software Asset Management (SAM) across M Group Technology. You will be responsible for governing software assets throughout their lifecycle, ensuring effective management of licences, renewals, usage … compliance, costs and supplier relationships. Working closely with Technology, Finance, Procurement, suppliers and managed service providers, you will provide trusted insight into software assets, enabling informed decision-making, reducing risk, and driving value across the organisation. You will play a key role in improving software governance, audit readiness ...

Cleared Network Engineer to support our defence client on a contract basis. This contract role will focus on network infrastructure, security, service support and crypto management within a high-profile technical environment. Key Responsibilities: Provide dedicated network support at the Stevenage site, with Bolton and Bristol also within … technical intelligence. Support business initiatives as part of the wider network engineering team. Build effective relationships with partners and external suppliers to optimise service delivery. Work with security teams on security reporting, risk analysis and network assurance. Collaborate with service management and network service teams ...

your growth is supported. Your role at a glance The Senior Manager, Architecture Governance (m/f/d), leads the global Enterprise Architecture Management (EAM) governance function for NTT Global Data Centers. This role is responsible for defining and operating the enterprise architecture governance framework, including the Architecture … Review Board (ARB), architecture standards, governance processes, decision management, exception handling, and architecture review practices. Serving as the primary governance and alignment point across Enterprise Architecture, domain architects, IT leadership, and delivery teams, the role ensures consistent architecture governance, risk management, and decision-making across regions and technology ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

Director of IT to play a pivotal role in shaping the future of technology services. This is far more than a traditional infrastructure or service delivery role. You'll lead the IT Support and Infrastructure functions, drive service improvement, strengthen cyber resilience, and help deliver a modern digital … genuine ownership of technology operations. The Opportunity Reporting into the Director of Technology Innovation & Development, you'll take responsibility for end-to-end IT service delivery, ensuring technology services are reliable, secure and user-focused. You'll lead experienced technical teams while championing best practice across service management ...

Computacenter is seeking a Global Service Delivery Leadership Director to lead a large international service delivery community across core countries and nearshore/offshore locations. The role delivers against customer commitments, service levels, cost baselines and commercial targets, while partnering with Sales, Service Management and customers to drive service excellence and commercial success. #J-18808-Ljbffr ...

toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Role summary As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial … troubleshooting skills with ability to diagnose issues down to component level • Experience with ultra-high vacuum systems and high voltage equipment preferred • Excellent customer service and communication skills, both written and verbal • Strong organizational and time management capabilities • Proficiency with Microsoft Office suite and service management ...

Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides User account … application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps You'll be responsible ...

Cisco Telephony and Video Conferencing projects. Act as an SME for Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration … testing. Provide technical mentoring and knowledge transfer to engineering teams. Work closely with Defence stakeholders and service management teams to support important communications services. Essential Skills 5+ year's experience within Cisco environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) v12.5 Cisco Unity Connection Cisco Jabber Cisco ...

/digital setting. Preference for previous consultancy experience. Demonstrable experience of contributing to major bid and proposal development (consulting bid or supplier/service bid – either way desirable but not essential).Broad knowledge of the technology services marketplace and exposure to outsourcing application, infrastructure and workplace services (including cloud … SaaS, AI solutions).Ability to define business and IT services, requirements and SLAs. Experience across the outsourcing lifecycle (strategy, delivery, transition, service optimisation and remediation), including business cases, cost and commercial models. Experience working on the shaping of effective procurement strategies and robust commercial solutions. Expertise in technology delivery ...

/digital setting. Preference for previous consultancy experience. Demonstrable experience of contributing to major bid and proposal development (consulting bid or supplier/service bid – either way desirable but not essential).Broad knowledge of the technology services marketplace and exposure to outsourcing application, infrastructure and workplace services (including cloud … SaaS, AI solutions).Ability to define business and IT services, requirements and SLAs. Experience across the outsourcing lifecycle (strategy, delivery, transition, service optimisation and remediation), including business cases, cost and commercial models. Experience working on the shaping of effective procurement strategies and robust commercial solutions. Expertise in technology delivery ...

risks. Supporting network improvement projects and wider business initiatives. Working closely with security teams on network reporting, risk analysis and compliance activities. Collaborating with service management teams to ensure agreed service levels are met. Supporting secure network environments, including crypto solutions and associated technologies. Maintaining network documentation … operational processes. Liaising with third-party vendors and technology partners to optimise service delivery. Required Experience We're keen to speak with candidates who can demonstrate: Strong Network Engineering/IT Infrastructure background. Experience within secure or highly regulated network environments, including crypto technologies. Good knowledge of Cisco technologies ...