25 of 25 Service Management Jobs in Hertfordshire

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

looking to take the next step in your career and build your experience in Service Management within a growing Cyber Security environment? We're looking for a Junior Service Manager to join our Security Operations Centre team within Aerospace, Defence and Security. This is an exciting opportunity … work alongside experienced Service Management and Cyber Security professionals, supporting the delivery of services to a diverse portfolio of customers across sectors including defence, healthcare and finance. You'll join a collaborative team where learning, development and continuous improvement are actively encouraged. This role offers excellent exposure ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

will require the ability to gain (or already have Security Clearance)The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client's infrastructure and to minimize the Risk and Impact … Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure ...

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world. … Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. A minimum of 3 years' experience working with common web and platform technologies, including ...

operation of end-user technology and local IT services while supporting business continuity and a positive employee experience. The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific's global IT standards, security requirements … processes. Key Responsibilities • Provide first- and second-line IT support to onsite and remote employees across the UK&I, resolving incidents and service requests within agreed service levels. • Act as a key local IT point of contact, taking ownership of technical issues through to resolution and coordinating with ...

security and cyber security, so decisions, standards and controls are clear, consistent and aligned with business priorities. Maintain our ISO accreditations and information security management system, and provide assurance on risk and compliance across key initiatives. Act as the main technology contact for customer assurance, accreditations, supplier assessments … responses. Lead the governance and continual improvement of our information management and collaboration platforms. Manage the IT Helpdesk and act as the escalation point for complex technical issues. Introduce practical service management disciplines and performance standards, so service delivery is structured, repeatable and measurable. Drive continual ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

will be responsible for managing and assessing change requests, conducting risk and impact analysis, supporting governance activities, and driving continuous improvement across change management processes. It's essential to be fluent in French and English for this position. This role is offering a hybrid working contract with 3 days … motivation and flexibility is required. The successful candidate will play a key role in facilitating Change Advisory Board (CAB) meetings, ensuring compliance with change management policies and audit requirements, and collaborating with service owners and technical teams to improve change success rates while reducing emergency changes. You will ...

deliver scalable solutions using Microsoft Azure and related technologies. This role offers the chance to contribute to the development of an "Automation as a Service" capability while ensuring all solutions are secure, compliant, and aligned with best practice standards. Key Responsibilities Identify, analyse, prioritise, and implement service … Function Apps. Design and deliver integrations across multiple business systems to support end-to-end automation. Ensure solutions meet security, compliance, and risk management requirements. Embed security controls and governance standards throughout automation implementations. Participate in peer reviews, defect resolution, technical inspections, and continuous improvement initiatives. Maintain configuration management ...

/visual support Supporting meeting rooms, Microsoft Teams equipment, displays, and screens Managing local data room access, audits, and operational standards Updating and managing service requests within ServiceNow (SNOW) Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management Supporting a business operation that … alongside the wider IT team What We're Looking For The ideal candidate will have: Experience within a Desktop Support, IT Support, or Service Desk environment Strong knowledge of Microsoft 365 applications and troubleshooting Experience working with mobile devices, printers, scanners, and end-user hardware Excellent problem-solving ...

large-scale hybrid environments. This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies. The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting … collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity ...

products, sites and external partners. The role leads end-to-end outcomes from opportunity shaping and business case through design, delivery, adoption, transition to service and value realisation. Key Responsibilities (include..,): Lead the global External Manufacturing digital & technology roadmap, aligning CMC/NPI, technology-transfer, manufacturing, supply, quality … programme delivery using Agile and hybrid methods, including roadmap and backlog prioritisation, user stories, sprint and release planning, Risks, Assumptions, Issues and Dependencies (RAID) management, governance, operational readiness, adoption and measurable value realisation. Set release quality, service level and support transition criteria for what ships, and confirm they ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, you'll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values … with all organisational standards & regulatory requirementsDevelop and optimise best-practice SACM processes both within the team and in advising other stakeholders, ITIL functions and service ownersDevelop and deliver regular reports on SACM activities, providing insights and recommendationsMonitor asset utilisation and compliance along with cost optimisation recommendationsPerform regular internal & external ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

leader mondial de la distribution de produits alimentaires et non alimentaires pour les professionnels de la restauration. Au cœur de l'alimentation et du service, les collaborateurs de Sysco contribuent chaque jour à la réussite de nos clients. Notre raison d'être : Relier le monde en distribuant des produits … européenne, nous recrutons un : IT CHANGE LEAD H/F Localisation : Kremlin-Bicêtre (94) Mode de travail : Hybride Déplacements : occasionnels en Europe Rattachement : IT Service Management Europe Votre rôle Au sein de l'organisation IT Europe, vous êtes le garant du processus de gestion des changements et contribuez ...

toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Role summary As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial … troubleshooting skills with ability to diagnose issues down to component level • Experience with ultra-high vacuum systems and high voltage equipment preferred • Excellent customer service and communication skills, both written and verbal • Strong organizational and time management capabilities • Proficiency with Microsoft Office suite and service management ...

supporting deployments and environment refreshes, administering Azure subscriptions and security, and maintaining Azure DevOps CI/CD pipelines. Working closely with project and service teams, you'll help ensure the platform remains stable, secure, and well-governed while supporting ongoing transformation initiatives. Key Skills Strong experience supporting D365 Finance … Operations (F&O) Hands-on experience with Microsoft Lifecycle Services (LCS) Azure administration, subscriptions, access management and governance Azure Key Vault, certificates, service principals and managed identities Azure DevOps and CI/CD pipeline management PowerShell automation and deployment support Experience supporting business-critical production environments Desirable ...

investment decisions and drive successful delivery outcomes across the organisation. As PMO Manager, you will be responsible for leading the governance, assurance, and portfolio management frameworks that underpin technology-enabled business change. You will ensure that investments are prioritised effectively, delivery performance is transparent, risks are proactively managed … supported by a minimum of 5 years' experience in project and program management. Professional certification in one or more of: APM (Association for Project Management), PRINCE2 Practitioner, PMP, P3O Practitioner, or MSP (Managing Successful Programmes). MoP (Management of Portfolio) or similar. Demonstrable track record of establishing ...

Solaris operating systems. - Diagnose complex storage incidents and provide effective technical resolutions. - Deliver storage changes in line with established ITIL Incident and Change Management processes. - Support planned out-of-hours migration, transformation and project activities where required. Storage Engineer Skills and Experience - Extensive experience implementing, migrating and supporting enterprise … across Windows and Linux, including RHEL and SLES. - Knowledge of AIX and Solaris environments. - Strong troubleshooting and problem-solving skills. - Good understanding of ITIL Service Management, particularly Incident and Change Management. - Strong teamwork, communication and workload management skills. To apply, please send your CV by pressing ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure ...