Coach junior staff and ensure compliance with industry standards, fostering a culture of continuous learning and development. You will ideally have Experience : Proven background in solution design, ideally with ServiceNow as part of an integrated solution. Education : Degree or equivalent professional qualification. Plus, proven knowledge of methodologies like Lean Six Sigma or Agile to drive process improvements. Plus, an understanding More ❯
a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient, and aligned with evolving business needs. Working in collaboration with internal teams and third-party providers, you'll act as a second-line … line incident resolution for a suite of customer and retailer-facing applications. Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps … value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow and OpenText. Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions More ❯
processes and IT system components Knowledge of deviation management, change control management & computer system validation in GxP environment Team leadership experience Advantage: Experience of application management & configuration management in ServiceNow Experience of general IT system lifecycle management Project management More ❯
Hertfordshire, England, United Kingdom Hybrid / WFH Options
ALTERED RESOURCING LTD
like MES, SAP ERP etc. An understanding of components that form an IT business system e.g. (hardware, software, data, networks, security, etc.) Experience managing the SAP ECC platform and ServiceNow would be beneficial. You will: Lead the technical elements and integration of a new solution. Lead the technical elements of the expansion and integration of other relevant existing systems with More ❯
