26 to 36 of 36 ServiceNow Jobs in Hertfordshire

line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem More ❯

We are looking for an experienced PMO Lead - with a vast amount of ITSM experience (ServiceNow preferred). "Looking for an experienced hands-on professional to support the running the Programme Office for MSP Transition Based in Stevenage (Hertfordshire). Master schedule management (across 5 workstreams) Pro-active Dependencies and Risk Management Steering Packs, Reporting and Design Authority Pack preparation More ❯

We are looking for an experienced PMO Lead - with a vast amount of ITSM experience (ServiceNow preferred)."Looking for an experienced hands-on professional to support the running the Programme Office for MSP TransitionBased in Stevenage (Hertfordshire).* Master schedule management (across 5 workstreams)* Pro-active Dependencies and Risk Management* Steering Packs, Reporting and Design Authority Pack preparation and More ❯

the delivery team. Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) , integration tools , and service automation technologies . Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. … service design. Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments. Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar). Strong understanding of managed services , outsourcing models , and recurring revenue sales structures. Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations. Excellent communication More ❯

the delivery team. Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) , integration tools , and service automation technologies . Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. … service design. Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments. Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar). Strong understanding of managed services , outsourcing models , and recurring revenue sales structures. Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations. Excellent communication More ❯

the delivery team. Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) , integration tools , and service automation technologies . Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. … service design. Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments. Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar). Strong understanding of managed services , outsourcing models , and recurring revenue sales structures. Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations. Excellent communication More ❯

the delivery team. Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) , integration tools , and service automation technologies . Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. … service design. Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments. Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar). Strong understanding of managed services , outsourcing models , and recurring revenue sales structures. Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations. Excellent communication More ❯

Build and maintain strong stakeholder relationships, communicating complex technical concepts. Provide in-person support onsite to ensure effective resolution of issues and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates … experience in high performance compute environments, including experience with Slurm and clustering, is highly desirable. Strong troubleshooting skills for both hardware and software issues. Desirable Skills: Working knowledge of ServiceNow and its application in incident and service management. Familiarity with networking concepts, performance monitoring tools, and GPU technologies. Any experience with scientific applications will be a significant advantage. Exposure to More ❯

Build and maintain strong stakeholder relationships, communicating complex technical concepts. Provide in-person support onsite to ensure effective resolution of issues and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates … experience in high performance compute environments, including experience with Slurm and clustering, is highly desirable. Strong troubleshooting skills for both hardware and software issues. Desirable Skills: Working knowledge of ServiceNow and its application in incident and service management. Familiarity with networking concepts, performance monitoring tools, and GPU technologies. Any experience with scientific applications will be a significant advantage. Exposure to More ❯

Build and maintain strong stakeholder relationships, communicating complex technical concepts. Provide in-person support onsite to ensure effective resolution of issues and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates … experience in high performance compute environments, including experience with Slurm and clustering, is highly desirable. Strong troubleshooting skills for both hardware and software issues. Desirable Skills: Working knowledge of ServiceNow and its application in incident and service management. Familiarity with networking concepts, performance monitoring tools, and GPU technologies. Any experience with scientific applications will be a significant advantage. Exposure to More ❯

customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and … ensure compliance and quality in deliverables. Contribute to quality reviews and governance boards with documentation support. Required experience Experience in technical writing and/or knowledge management. Experience using ServiceNow Knowledge Management (authoring, workflows, governance). Exposure to ITIL-aligned environments, with knowledge of Incident, Problem, and Change processes. Familiarity with regulated environments desirable. Prior experience supporting IT or digital More ❯