6 of 6 Customer Experience Jobs in Kent

Customer Experience Advisor Overview VisionTrack is the leading global provider of AI video telematics and connected fleet data. The Customer Experience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account. We are looking for a Customer Experience Advisor who is passionate about providing high standards of … customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities First point of … call for visitors & phone calls and emails - ensuring customer service of a high standard. First point of contact for all customers via the telephone. Answering telephone enquiries and triaging to the correct department. Assisting and guiding customer queries via a shared inbox & ticket system. Quotations & Customer Onboarding (Selected Customers) Product advice and assistance. Sales order processing Prcessing More ❯

worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for a proactive, organised and customer-focused Customer Success Co-ordinator to join our Customer Success & Experience Division. You will support our international and key customer accounts, triaging and logging incidents … levels are met. With excellent communication skills and a can-do attitude, you will be a vital link between customers, partners and internal teams, helping us deliver an exceptional customer experience every time. Key duties: Log, triage, update and close incidents in customer-managed portals and Apogee systems. Manage internal and customer escalations via email and … telephone, following agreed processes. Communicate effectively with internal departments, external partners and end users. Monitor incidents through to completion, consulting technical areas as needed for successful outcomes. Support Customer Success Managers with escalations and stakeholder queries. Maintain the highest levels of customer satisfaction. Collaborate effectively within a team environment. A typical working pattern is Monday to Friday More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

youll work alongside experienced engineers to support clients networks and hardware, troubleshoot software and imaging systems, and help deliver seamless IT services to dental practices. Youll gain hands-on experience, learn industry best practices, and contribute to a company that prides itself on proactive, high-quality support in a specialized healthcare technology setting. In this role, youll work towards … calls from customers and logging cases accurately in the ticketing system. Providing 1st line support to resolve common IT and software issues. Developing into 2nd line support, depending on experience and training. Using the ticketing system to update customers and manage cases through to resolution. Delivering technical support for both digital imaging solutions and general IT services. Assisting with … data and database migrations for customers Coordinating and assisting with software installations and customer training sessions. Working collaboratively with the wider support team to deliver an excellent customer experience. Occasionally attending customer sites with senior members of staff to gain field experience. Full training and support will be provided by your workplace mentor and from the team More ❯

a Paxton Installation Engineer, you’ll play a key role in installing and maintaining Paxton access control systems at client sites. Your work will ensure security, reliability, and excellent customer experiences. Your responsibilities will include: Installing and configuring new Paxton access control systems Setting up hardware and software to client requirements Conducting site surveys and identifying installation needs Troubleshooting … a hands-on, client-facing role where your expertise and professionalism will directly impact our clients reputation and client satisfaction. What We’re Looking For: At least 2 years’ experience with Paxton access control systems and related security hardware Strong technical skills in IT support, hardware configuration, and software installation Knowledge of conducting site surveys and troubleshooting technical issues … Cat6 and Cat6A installation experience Excellent communication and customer service skills The ability to work independently and represent the company professionally on client sites Relevant IT/technical certifications (desirable but not essential) How to Apply If you’re an experienced Paxton Installation Engineer looking for a new challenge with a well-established and growing company, we’d More ❯

Field Sales Executive to take the lead in growing our presence across South East UK/London . This is a high-impact, field-based role focused on new customer acquisition , while also managing and developing a portfolio of existing trade accounts . If you're a results-oriented sales, professional ready to make your mark in a fast … unlock further sales potential. Promoting product ranges and tailored solutions that meet the specific needs of trade customers. Working closely with technical and internal teams to deliver a seamless customer experience. Leading sales presentations, attending trade events, and gathering real-time market intelligence. Reviewing customer performance, tracking sales metrics, and adjusting strategies to hit and exceed targets. Your … Objectives Deliver significant new customer growth in your territory. Increase revenue and product penetration across your existing customer base. Provide regular, insightful reporting on performance, challenges, and opportunities. What You'll Bring Proven success in B2B sales, ideally within the automotive aftermarket or a similar trade environment. Solid experience in managing accounts and growing them over time. More ❯