14 of 14 Customer Experience Jobs in Kent

Customer Experience Specialist Hybrid working Looking for your first step Join a rapidly growing company that’s transforming client support into something extraordinary! Based in Tunbridge Wells , this innovative tech-driven business is seeking ambitious Customer Experience Specialist with the potential to progress into Customer Success Manager roles. If you thrive in client-facing roles … looking for candidates with: Strong academic background (ideally a minimum of GCSE Grade B/6 in Maths) Great communication skills and confidence working with people from all backgrounds Experience in a client-facing role (work experience considered) Patience, problem-solving skills, and a collaborative approach A willingness to travel occasionally for client visitsDriving is desirable, but not More ❯

an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals. How we work Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of … the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer … a pivotal role in executing our business and departmental strategies. This role demands leadership and the ability to motivate your team to achieve various targets such as chat goals, customer satisfaction, NPS, and retention. What you'll do Provide effective line management for direct reports, including day-to-day operations and performance management. Support individuals in a non-judgmental More ❯

require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process. SKILLS AND EXPERIENCE REQUIRED Education: Bachelors degree in Data Science, Information Management, Computer Science, Business Administration, or a related field. A masters degree or certifications in data management, governance, or analytics is … a plus. Experience: Minimum of 5 years of experience in data governance, data management, or business intelligence. At least 2 years of experience in a leadership role. Proven experience managing data governance initiatives, data quality frameworks, and reporting processes. Strong understanding of data privacy and security regulations (e.g. GDPR, ISO 27001, Cyber Essentials Plus). Expertise … e.g. PL-300, PL-400). Technical Skills: Familiarity with data governance tools and platforms to ensure data quality, integrity, and compliance across the organisation. Proficiency in SQL and experience with data warehouse technologies for managing, querying, and optimising large datasets. Experience with data analytics and reporting platforms, business intelligence solutions, and automation tools (e.g. Power BI, Power More ❯

per annum (dependant on experience) Full time, 37.5 hours per week Hybrid role with a minimum of 2 days in the office at any of our offices London, Tunbridge Wells and Hessle (Hull) The Good things you can get: Commission structure and discretionary annual bonus scheme Birthday day off work Pension Scheme Life Assurance Health cash plan Gym and … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues … Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity. About you Industry experience with travel technology background Strong GDS Experience, with previous experience of working with online booking tools Travel industry knowledge of fares and ticketing Proven track record in More ❯

This is an apprenticeship role leading to a level 3 qualification (A-level equivalent). The staff member will collaborate with experienced colleagues to gain in-depth understanding and experience of customer support within an academic library. Role The apprentice will be working primarily on the library floor, this campus-based post acts as a first point of … Desk and Reception desk, other service points and front-line duties as required. As part of the library team, you will assist in the delivery of a high quality, customer focused library and open access IT services, which support the teaching and learning, and research activities of the University as well as promoting use of the library and its … over 4 days, and one dedicated study day of 7 hours. Actual working days/times to be agreed as per the needs of the service. Deliver an excellent customer experience including assisting users on how to use library resources and equipment. Participate in roaming support to help our users become confident and independent users of the resources More ❯

teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited … neat, organised, energetic, and show initiative. Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable. Experience with advanced hardware troubleshooting and the installation of core Networking equipment. Technical Skills: Create/Manage Active Directory accounts, groups & permissions. Duo Security and other two factor authentication applications. … video cards, USB & peripheral devices, and drivers, etc.). Understanding of Networking fundamentals. VMware vSphere administration. Install, configure & manage print queues. Troubleshoot DNS, DHCP and TCP/IP issues. Experience administering Windows 10/11 and Server 2012 and above. Experience administering Windows Server 2012 and above. Nice to Have: Ability to learn new technologies and systems quickly. More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a highly motivated Bid Writer to join our growing Bid Team at … answers, ensuring compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented professionally … from home with a set pattern of Monday Thurday and Friday in the Maidstone office, and Tuesday and Wednesday from home for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Proven experience in a Bid Writer or similar role (preferably in managed services, but not essential). Full understanding of the bid lifecycle, including OJEU/PQQ More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a highly motivated Bid Writer to join our growing Bid Team at … answers, ensuring compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented professionally … from home with a set pattern of Monday Thurday and Friday in the Maidstone office, and Tuesday and Wednesday from home for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Proven experience in a Bid Writer or similar role (preferably in managed services, but not essential). Full understanding of the bid lifecycle, including OJEU/PQQ More ❯

business. Support statutory audits, M&A activity, and the rollout of new systems (including ERP). Deliver to tight month-end deadlines (HP reporting by Day 2.5) SKILLS AND EXPERIENCE REQUIRED Ideally some experience in a Finance Business Partnering role. Fully qualified accountant (ACCA/ACA/CIMA). Advanced Microsoft Excel and PowerPoint skills; experience with … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an … during the application or recruitment process, please contact us on 0345 300 9955and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants. More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a detail-oriented and proactive Contracts & Payouts Administrator to join our Contracts … Division. This non-managerial position plays a critical role in ensuring the smooth management of service contracts, financial transactions, and customer settlements. The ideal candidate will be highly organised, capable of managing multiple priorities, and confident communicating with internal teams and external partners. This role offers the opportunity to contribute directly to operational efficiency, financial accuracy, and customer satisfaction across the business. Load new service contracts accurately into the ERP system Generate initial customer invoices and handle related administration Manage amendments and resolve contractual queries Apply annual price increases per contractual terms Issue credit notes and re-invoices as needed Finalise contracts and maintain up-to-date records Payouts & Funding Coordination Use funding platforms to manage More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant … journey, everything is possible, and the opportunities are endless. Location Maidstone (Hybrid) About us Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage … wider business. Support statutory audits, M&A activity, and the rollout of new systems (including ERP). Deliver to tight month-end deadlines (HP reporting by Day 2.5). Experience and Skills Required Fully qualified Accountant (ACCA/ACA) with at least 3 years' experience as a Finance Business Partner. Advanced Excel and PowerPoint skills (TM1 knowledge is More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for a dedicated and customer-focused Level 1 Helpdesk Technician to … fast-paced helpdesk environment. As a Level 1 Helpdesk Technician, you will be the first point of contact for clients experiencing technical issues, supporting remote troubleshooting and providing exceptional customer service. You will work with a wide range of technologies, including print, scan, and basic PC and network support, while assisting with the triage and resolution of Secure Print … Services. Use remote management tools to investigate and diagnose issues efficiently. Deliver clear and timely communication to clients on incident progress and planned changes. Ensure a high level of customer satisfaction by resolving queries within agreed SLAs. Escalate unresolved or complex cases to the appropriate internal teams in a timely manner. A typical working pattern is Monday to Friday More ❯

time permanent basis. This role will join a newly established team with a focus on optimising the collection and use of their data to make commercial decision and improve customer experience. This role is based near Maidstone and is 3 days on site, 2 days working from home once training is complete. Key Responsibilities for the Reporting Analyst: - Collaborating … with the customer-facing teams to utilise data to inform business improvements - Gathering data, reformatting and manipulating to spot trends and patterns - Creating dashboards and reports for a variety of audiences - Standardising performance data, KPI sheets and MI reporting across teams - Becoming part of the team responsible for championing and embedding a culture of data accuracy Key Skills for … the Reporting Analyst: - Strong Excel skills, including Pivot Tables & formulas - Experience working with large datasets - Curious minded, naturally wanting to understand as much as possible - Dashboarding experience (ideal but not essential) Please apply as directed More ❯

time permanent basis. This role will join a newly established team with a focus on optimising the collection and use of their data to make commercial decision and improve customer experience. This role is based near Maidstone and is 3 days on site, 2 days working from home once training is complete. Key Responsibilities for the Reporting Analyst: - Collaborating … with the customer-facing teams to utilise data to inform business improvements - Gathering data, reformatting and manipulating to spot trends and patterns- Creating dashboards and reports for a variety of audiences- Standardising performance data, KPI sheets and MI reporting across teams- Becoming part of the team responsible for championing and embedding a culture of data accuracy Key Skills for … the Reporting Analyst: - Strong Excel skills, including Pivot Tables & formulas - Experience working with large datasets - Curious minded, naturally wanting to understand as much as possible - Dashboarding experience (ideal but not essential) Please apply as directed More ❯