1 to 25 of 36 Customer Retention Jobs in Kent

We are currently recruiting for a Director of Customer Experience , reporting to our Managing Director, UK & Ireland, to be accountable for designing and delivering an outstanding, consistent customer experience across all touch points in the customer journey. What will you be doing in this role? As our … Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a … Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer More ❯

its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM) . You’ll manage a portfolio of high-value accounts, helping drive digital transformation. The Role … As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers. Key Responsibilities: Customer … focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Develop and execute strategic account plans aligned to customer business goals. Revenue Growth & Expansion Identify upsell and cross-sell opportunities for new modules, features, and services. Collaborate with Sales and BDRs to expand More ❯

its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM) . You’ll manage a portfolio of high-value accounts, helping drive digital transformation. The Role … As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers. Key Responsibilities: Customer … focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Develop and execute strategic account plans aligned to customer business goals. Revenue Growth & Expansion Identify upsell and cross-sell opportunities for new modules, features, and services. Collaborate with Sales and BDRs to expand More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in … customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal … As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in … customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal … As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

training, regular performance reviews, and objective setting. Cross-Functional Collaboration: Working closely with internal stakeholders, including finance, marketing, and operations, to ensure alignment on customer needs and business goals, ensuring that solutions are delivered successfully. Strategy Execution: Managing the end-to-end business development process, including RFQs, pricing, presentations … acting on business opportunities. Strong Leadership: A natural leader who can motivate and manage a diverse team, fostering growth and accountability across the business. Customer-Centric Focus: A deep understanding of customer needs, with a focus on creating long-term relationships through solution-based selling and excellent service … all key opportunities. Team Leadership & Development: Regularly coach and develop the team, ensuring high performance, goal alignment, and continuous improvement in sales processes. Client Retention & Negotiations: Oversee customer retention activities, including contract renegotiations and proactive engagement with key accounts. Collaboration Across Functions: Collaborate with internal More ❯

training, regular performance reviews, and objective setting. Cross-Functional Collaboration: Working closely with internal stakeholders, including finance, marketing, and operations, to ensure alignment on customer needs and business goals, ensuring that solutions are delivered successfully. Strategy Execution: Managing the end-to-end business development process, including RFQs, pricing, presentations … acting on business opportunities. Strong Leadership: A natural leader who can motivate and manage a diverse team, fostering growth and accountability across the business. Customer-Centric Focus: A deep understanding of customer needs, with a focus on creating long-term relationships through solution-based selling and excellent service … all key opportunities. Team Leadership & Development: Regularly coach and develop the team, ensuring high performance, goal alignment, and continuous improvement in sales processes. Client Retention & Negotiations: Oversee customer retention activities, including contract renegotiations and proactive engagement with key accounts. Collaboration Across Functions: Collaborate with internal More ❯

Customer Marketing Executive - Connect Fibre Work from home with regular team meetups £30,000 plus Excellent Benefits Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK … in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband. The Role Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell … and templates to our in-house design team and external agencies. ● Optimise campaigns through A/B testing and identify opportunities for growth. ● Drive customer adoption by supporting and executing consumer marketing activities. ● Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of the More ❯

Customer Marketing Executive - Connect Fibre Work from home with regular team meetups £30,000 plus Excellent Benefits Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK … in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband. The Role Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell … and templates to our in-house design team and external agencies. ● Optimise campaigns through A/B testing and identify opportunities for growth. ● Drive customer adoption by supporting and executing consumer marketing activities. ● Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of the More ❯

very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview We’re looking for a … customer-focused Upgrade & Retention Executive to join our team! This role is all about helping our existing customers find the right upgrade across all Connect Fibre products, including broadband, Connect Mobile, and add-ons, while also retaining customers as they approach contract renewal. You'll be handling … Build rapport and trust, ensuring customers feel valued and supported. • Effectively communicate the benefits of upgrading or renewing with Connect Fibre. • Follow up on customer interactions via phone and email, ensuring a seamless experience. • Keep accurate records of conversations and updates in our CRM system. • Work towards retention More ❯

very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview We’re looking for a … customer-focused Upgrade & Retention Executive to join our team! This role is all about helping our existing customers find the right upgrade across all Connect Fibre products, including broadband, Connect Mobile, and add-ons, while also retaining customers as they approach contract renewal. You'll be handling … Build rapport and trust, ensuring customers feel valued and supported. • Effectively communicate the benefits of upgrading or renewing with Connect Fibre. • Follow up on customer interactions via phone and email, ensuring a seamless experience. • Keep accurate records of conversations and updates in our CRM system. • Work towards retention More ❯

and deploying advanced marketing measurement and analytics. As VP Marketing, your leadership will be instrumental in driving key business performance metrics, including ARR growth, customer retention, and market penetration. This is a unique opportunity to play a vital role in shaping the future success of an industry … Define a clear vision for marketing's role in driving commercial outcomes Articulate marketing's business value and expected ROI clearly Develop a comprehensive customer strategy: define target segments, revenue expectations, and desired behaviour changes Lead the development and consistent application of compelling brand positioning, messaging, and identity across … Generation Drive substantial pipeline growth via strategic, targeted, data-driven demand generation and account-based marketing strategies Lead digital channel optimization to significantly enhance customer engagement and conversion Implement marketing automation, lead tracking, and campaign management tools (HubSpot and other martech platforms) Planning & Process Establish rigorous, proactive marketing planning More ❯

and deploying advanced marketing measurement and analytics. As VP Marketing, your leadership will be instrumental in driving key business performance metrics, including ARR growth, customer retention, and market penetration. This is a unique opportunity to play a vital role in shaping the future success of an industry … Define a clear vision for marketing's role in driving commercial outcomes Articulate marketing's business value and expected ROI clearly Develop a comprehensive customer strategy: define target segments, revenue expectations, and desired behaviour changes Lead the development and consistent application of compelling brand positioning, messaging, and identity across … Generation Drive substantial pipeline growth via strategic, targeted, data-driven demand generation and account-based marketing strategies Lead digital channel optimization to significantly enhance customer engagement and conversion Implement marketing automation, lead tracking, and campaign management tools (HubSpot and other martech platforms) Planning & Process Establish rigorous, proactive marketing planning More ❯

global leader in ERP, virtual reality, competency and e-learning. LearnPro Group creates innovative software to keep global communities safe. Serving more than 400 customer organisations worldwide, leading public and private sector clients use our products to train and manage over 300,000 first responders and public sector, health … re looking for a proactive and detail-oriented Contracts & Renewals Manager to join our Sales Operations Team. This hybrid role bridges sales operations and customer retention, with a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll … work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for long-term success. If you enjoy combining processes with customer engagement and operational efficiency, this role is for you. More ❯

global leader in ERP, virtual reality, competency and e-learning. LearnPro Group creates innovative software to keep global communities safe. Serving more than 400 customer organisations worldwide, leading public and private sector clients use our products to train and manage over 300,000 first responders and public sector, health … re looking for a proactive and detail-oriented Contracts & Renewals Manager to join our Sales Operations Team. This hybrid role bridges sales operations and customer retention, with a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll … work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for long-term success. If you enjoy combining processes with customer engagement and operational efficiency, this role is for you. More ❯

focused on delivering measurable impact in healthcare settings. The Company Specialist HealthTech company delivering tailored digital solutions to secondary care providers. Known for strong customer retention and long-term contracts across NHS Trusts. A stable, growing business with a supportive team culture and excellent benefits. The Role … inbound and outbound strategies (with marketing support). Maintain a detailed CRM, build tailored account strategies, and act as a trusted advisor. Collaborate with customer support and product teams to identify risks and uncover upsell opportunities. About You 3+ years in sales or account management with a successful track … real difference across the NHS, this role could be a perfect fit. Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level More ❯

focused on delivering measurable impact in healthcare settings. The Company Specialist HealthTech company delivering tailored digital solutions to secondary care providers. Known for strong customer retention and long-term contracts across NHS Trusts. A stable, growing business with a supportive team culture and excellent benefits. The Role … inbound and outbound strategies (with marketing support). Maintain a detailed CRM, build tailored account strategies, and act as a trusted advisor. Collaborate with customer support and product teams to identify risks and uncover upsell opportunities. About You 3+ years in sales or account management with a successful track … real difference across the NHS, this role could be a perfect fit. Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level More ❯

Analytics or Managed Services. Ideally you will have: Good knowledge and experience of the Public Safety market. Ensure effective knowledge of existing and emerging customer requirements – a background of working in the Public Safety marketplace would be advantageous. Government security clearance A full understanding of the Government & Safety environment … of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim. Ability to adapt to differing levels of interaction More ❯

Analytics or Managed Services. Ideally you will have: Good knowledge and experience of the Public Safety market. Ensure effective knowledge of existing and emerging customer requirements – a background of working in the Public Safety marketplace would be advantageous. Government security clearance A full understanding of the Government & Safety environment … of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim. Ability to adapt to differing levels of interaction More ❯

Communicate with clients and create reports to showcase progress and results The main KPIs for the role 🏆 Positive Replies (Weekly), Client Satisfaction (NPS), Client Retention (Quarterly), New Ideas proposed to Clients (Monthly), Cost Per Positive Reply (Monthly) Who you are ❤️‍🔥 At least 1-2 years of relevant work More ❯

Communicate with clients and create reports to showcase progress and results The main KPIs for the role 🏆 Positive Replies (Weekly), Client Satisfaction (NPS), Client Retention (Quarterly), New Ideas proposed to Clients (Monthly), Cost Per Positive Reply (Monthly) Who you are ❤️‍🔥 At least 1-2 years of relevant work More ❯

in the world of travel with authoritative marketing skills to help our clients company grow? Our client provides innovative business travel solutions and local customer service in 65 countries. It's a great place for hardworking people who share a true passion for tech and travel. The marketing team … strategies, and delivering business impact. The Salesforce Marketing Cloud (SFMC) Specialist will be responsible for developing, executing, orchestrating, and optimizing global innovative and impactful customer marketing campaigns across various channels, leveraging segmentation & data. This role requires a strategic thinker with hands-on experience in managing campaigns that foster customer loyalty, retention, and lifetime value. You: We are looking for someone to lead a small team who specialize in using the Sales Force Marketing Cloud (SFMC) platform to drive ABM, Demand Gen, Nurture and lifestyle campaigns on a global scale. There is a strong emphasis on transformation More ❯

in the world of travel with authoritative marketing skills to help our clients company grow? Our client provides innovative business travel solutions and local customer service in 65 countries. It's a great place for hardworking people who share a true passion for tech and travel. The marketing team … strategies, and delivering business impact. The Salesforce Marketing Cloud (SFMC) Specialist will be responsible for developing, executing, orchestrating, and optimizing global innovative and impactful customer marketing campaigns across various channels, leveraging segmentation & data. This role requires a strategic thinker with hands-on experience in managing campaigns that foster customer loyalty, retention, and lifetime value. You: We are looking for someone to lead a small team who specialize in using the Sales Force Marketing Cloud (SFMC) platform to drive ABM, Demand Gen, Nurture and lifestyle campaigns on a global scale. There is a strong emphasis on transformation More ❯