5 of 5 SLA Jobs in Kent

description Job responsibilities Specific Responsibilities: to include level of responsibility for: Support the Network Infrastructure Manager in the delivery of IT support and network services to the published Service Level Agreement and develop them to provide an efficient and technically capable service. Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the 2nd/3rd More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

talented Exchange Engineer to join their dynamic team. This is your chance to dive into a role where your expertise will help maintain Exchange Sustainability at a remarkable 99.9% SLA! Essential Skills: Proficiency in Exchange 2016 & 2019 (migration Exp) or higher, Experienced with Multi-Node DAG configurations across multiple data centres. Strong experience in Clustering within a large Exchange environment. More ❯

year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride … in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive More ❯