6 of 6 SLA Jobs in Kent

positively reflected with the appropriate attention to stakeholder viewpoints. Own allocated business unit Problem, Incident and Service Request fulfillment management including ensuring that all SLA's are reported, achieved and customer expectations are met (or exceeded) at all times. Specifically including management of more proactive, quality related activities in addition ...

positively reflected with the appropriate attention to stakeholder viewpoints. Own allocated business unit Problem, Incident and Service Request fulfillment management including ensuring that all SLA's are reported, achieved and customer expectations are met (or exceeded) at all times. Specifically including management of more proactive, quality related activities in addition ...

/NACOSS engineers performance Subcontractors available workload (working with coordinators) audits, assessments and reports KPI's and Training Matrix Service Level Agreements (SLA's) Electronic Security Intruder questions You would be in North Kent, South East London, South Essex, South London or Surrey areas to commute to an Office near ...

JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support ...

JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support ...

style incidents across the full service stack. The Role Reporting to the Service Director, you will be responsible for overseeing service desk operations, ensuring SLA and KPI performance, and leading the team to deliver consistently high customer satisfaction Service Desk Team Lead . You will manage: 11 engineers … Senior Engineers) Ticket allocation and workflow management SLA performance and KPI delivery Customer escalations and complaints Team scheduling, holidays and out-of-hours rota Continuous service improvement This role is about ownership. You will be accountable for CSAT scores, first-time fix rates, response times, utilisation and overall service performance. ...