7 of 7 SLA Jobs in Kent

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

phone and ticketing system across a diverse SME client base Leading small to medium projects from start to finish Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite Supporting Cyber Essentials+ ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

meetings Maintain clear communication with clients and internal teams Accurately document work within the PSA system Manage tickets, calls, emails, and project workloads to SLA deadlines Act as a Product Champion for specific technologies and services Support ISO compliance and KPI targets including customer satisfaction and project profitability About ...

information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis, using appropriate support tools ...

changing priorities Incident & Maintenance Response Oversee coordination of faults, outages, and degraded service incidents Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments Act as an escalation point for major service-impacting issues Maintain communication with operators during incidents, ensuring transparency and confidence Supplier & Contractor Coordination Manage … Operations, or Scheduling Management role Strong experience managing Field engineering teams and high-volume installation and fault workflows Demonstrable experience operating in a reactive, SLA-driven environment Strong organisational and coordination skills across multiple concurrent activities Excellent stakeholder and customer communication capability Next steps: If you have the above skills ...