7 of 7 SLA Jobs in Kent

Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

communications. Account Manager Support Provide administrative support, reporting and account updates for key customers. Assist with customer reviews, action tracking and service improvement initiatives. SLA Monitoring & Reporting Monitor customer SLAs and produce service performance reports. Identify risks early and work with internal teams to prevent customer impact. RMA & Technical Support ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Please note: This role will be based across the following postcodes and you will need to be able to travel to all three sites ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Please note: This role will be based across the following postcodes and ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

Maintenance Response Oversee coordination of faults, outages, and degraded service incidents across park environments Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments Act as an escalation point for major service-impacting issues Maintain communication with park operators during incidents, ensuring transparency and confidence Manage performance … Field Operations, or Scheduling Management role Field engineering teams (direct or subcontracted) High-volume installation and fault workflows Demonstrable experience operating in a reactive, SLA-driven environment Strong organisational and coordination skills across multiple concurrent activities Excellent stakeholder and customer communication capability Familiarity with scheduling and workforce management systems Experience ...