1 to 25 of 101 Customer Service Jobs in Lancashire

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance More ❯

1st Line Technical/Customer Service Support Agent (Manchester, Greater Manchester) Salary/benefits : £24,000 per annum Plus Pension, Healthcare Scheme, 33 Days’ Holiday (including Public Holidays) & Your Birthday Off Hours : 35 hour working week, 9:00 – 17:00, Monday – Friday with a 1-hour lunch break Location : Office Based (Near Oxford Road/Manchester Met. Uni … supporting household-name clients Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.They are now looking for a 1st Line Technical/Customer Service Support Agent to join them and provide technical and customer service support to … their clients. As a 1st Line Technical/Customer Service Support Agent you will: - Perform demonstrations and training to customers- Provide inbound support queries to the service desk- Diagnose basic technical issues over the phone, via email or live chat and remotely- Gather information from the client, investigating any complex technical issues and escalate second line support More ❯

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor … to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties … of the Customer Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Delivery Engineer Location: Manchester, GB Opening Date: 15 Jul 2025 Full Time/Part Time: Full Time Contract Type: Permanent Closing Date of Applications - 29/07/25 Our Story Established in 2013, City Football Group is the world … healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. Purpose The individual will work as part of CFG's Service Desk team which is responsible for supporting and maintaining Technology systems and providing efficient desktop support to all business users. The role will be part of a team providing … a consistently high level of technical customer service to CFG employees. Your Impact Business Support - As part of the Service Desk team, you will be part of a team be providing a high level of support to global users Customer Service - As the single point of contact for all Technology related matters for the business More ❯

Customer Service Representative - Hybrid Working | Preston | Up to £30,000 DOE Recruiting on behalf of a fast-growing fintech business We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston . This is a fantastic opportunity to join a … office/2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team. The Role: As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic … manner. You'll also support internal teams and contribute to service improvements. Key Responsibilities: Respond to customer queries via phone, email, and live chat Provide outstanding service and build strong client relationships Resolve complex issues promptly and follow up where necessary Work collaboratively with internal departments Maintain accurate records of client interactions Contribute to continuous improvement of More ❯

Customer Service Representative - Hybrid Working Preston Up to 30,000 DOE Recruiting on behalf of a fast-growing fintech business We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston . This is a fantastic opportunity to join a … office/2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team. The Role: As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic … manner. You'll also support internal teams and contribute to service improvements. Key Responsibilities: Respond to customer queries via phone, email, and live chat Provide outstanding service and build strong client relationships Resolve complex issues promptly and follow up where necessary Work collaboratively with internal departments Maintain accurate records of client interactions Contribute to continuous improvement of More ❯

Support Analyst - Customer Service Application Deadline: 10 August 2025 Department: Client Success Employment Type: Full Time Location: London or Manchester, UK Reporting To: Client Success Team Manager Compensation: £28,500 - £34,000/year Description Support Analyst Team: Client Success Location: London or Manchester, UK Flexible working: Remote working supported, around 10-20% on-site requirement with ability … focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and … who together hold the accountability of managing the success of our clients - specifically through responding to support tickets and calls, prioritising effectively to ensure clients get the very best service and outcomes. Support Analysts help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides. We love our More ❯

real differenceto our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. The Role Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance … with our established operational routines and procedures. This is casual role for the weekends and hours may vary. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers. Key areas of responsibility include: Provide excellent customer service to all customers, both in person and over the telephone Apply sound … customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews Promote the centres services and programs to customers and accept customer bookings and enrolments Develop and maintain good working relations with customers Promote and exercise good public relations at all times Opening/closing of the centre in accordance with More ❯

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within … a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch! Customer Solutions Specialist - Manchester £26,000 Role Description In a … fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities … for thisCustomer Services Manager role: As the Customer Services Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive … service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service More ❯

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs … reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities … Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through … the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or More ❯

including weekend work. Handling admin tasks and maintaining accurate records. You will: Diagnose and troubleshoot security alarm faults Use a broad range of monitoring and programming software Deliver excellent customer service to external residential and commercial customers Handle bespoke and high-security customer requirements with discretion Assist field engineers to ensure remote connectivity to alarm systems What … Essential Skills: An interest in problem-solving Excellent communication skills Ability to convey technical information to a non-technical audience Preferred Skills: Experience in technical problem-solving Experience providing customer service over the phone Background in customer service If you're ready to step into a role where you make a difference every day , apply now More ❯

time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯

Employer description: Everything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT. Based in the heart of Manchester … as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service … 2nd line Helpdesk Technicians. Undertake simple maintenance tasks for monitored systems. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. Prepare customer hardware ready for use such as building/configuring customer pcs, servers or printers. Installing software and building computers for customers. Take on ad hoc project work as More ❯

as an Administrative Assistant with Cornerstone, or enter other administrative roles in a range of sectors. The apprenticeship also allows learners to enter other job roles such as Receptionist, Customer Service Manager, Customer Service Advisor and more. Apprenticeship Standard Business administrator (level 3) Training Provider ITEC NORTH EAST LIMITED Working Week Monday to Friday 9AM-5PM … Year 6 Months Positions Available 1 Closing Date Monday, 22nd September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer CORNERSTONE BUSINESS More ❯

and training to the team of office based clerical administrators as first point of escalation for their queries. • To coordinate the workload of the clerical administrators, ensuring adherence to service level agreements and deadlines. • To provide efficient and effective administrative support for Open Awards Provider Recognition, Quality Assurance & Registration and Awards processes. • To provide admin support on Open Awards … RESPONSIBILITIES : 1. To provide guidance, support and training to the team of office based clerical administrators as first point of escalation for their queries. 2. To ensure adherence to service level agreements for administrations work and ensure quality of work is maintained. 3. To provide high quality customer service to Providers and other stakeholders. 4. To provide … Providers, courses, qualifications and learners on the Open Awards database. 6. Generate reports from the Open Awards database and other reporting tools to support accuracy of data and; monitoring service standards to ensure excellent customer service is maintained and service standards are met. 7. Work collaboratively with Open Awards staff to provide a robust support network More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh or Newcastle Campus The successful candidate will join a highly skilled team of support engineers … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

of our time, at our Manchester Office About this opportunity The Colleague Channels Platform is responsible for the capabilities specific to Branch, Contact Centres and Operations required to service customer needs. Our Platform leads the delivery of Cross Cutting Initiatives and provides Group Services on key applications for Consumer Relationships, Consumer Lending, Business Banking and CIB. About us … and we value everyone's individual skills, experience, and knowledge - it's what makes you unique! We're looking to recruit a PEGA Engineers to deliver the highest quality customer driven software whilst continually challenging, motivating, mentoring and supporting their engineering teams. What you'll do Team Leadership : Oversee and guide the engineering team within Pega, collaborating closely with … architecture and supporting infrastructure. Cloud-Based Pega Applications : Experience in supporting Pega applications on cloud-based architecture. Pega Application Frameworks : Knowledge of working with Pega application frameworks like CLM (Customer Lifecycle Manager), Customer Service, Smart Disputes, etc. Application Design : Experience in designing applications from scratch within Pega, including class structure and organizational design. Solution Development : Previous experience More ❯

Product Support Specialist Department: Customer Operations Employment Type: Permanent - Full Time Location: Manchester Reporting To: Team Leader - Product & Technical Support Description The Product Support Specialist is responsible for supporting the smooth running of the Professional Services Team, ensuring that our customer's needs are met in a prompt and efficient manner. This position is within the UK PMS … team. Our software is designed to relieve the administrative burden that all legal practices are faced with, thus enabling staff to be more productive. Key Responsibilities Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Attend to Case Management related client tickets and answer telephone calls. … Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer's information and determine the issue by evaluating and analysing the symptoms. Research required information using available resources. Identify and escalate priority issues as per client specifications, following standard procedures. Offer alternative solutions where appropriate with the objective More ❯

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk offering.This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in … Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Day to day, you will: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs). Assist with hardware … deployments, including desktops and laptops, ensuring smooth rollout and configuration. Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates. Coordinate with suppliers and third parties for hardware replacements and customer application escalations, ensuring timely resolutions. Maintain comprehensive and real-time documentation for all service tickets, from initial logging to More ❯

a First Line Support Specialist (FLSS) to join their growing team at their Trafford office. For this FLSS role, we are looking for people who are... Self-Motivated Dynamic Customer Focused Keen to develop their careers in the IT and Communication sectors. Ideally, you’ll have previous experience of working in a similar role. My client will offer comprehensive … the issue from inception to completion and will play a role in creating Root Cause Analysis and Reason for Outage documentation. The FLSS will also manage communication between the customer, the engineers and any other third parties that are involved in the investigation. The FLSS will also carry out important system changes, updates, patches and other fixes as required … strong sense of responsibility, you will be working unusual hours and must ensure you are always available during your shift. Previous experience working outside of normal business hours Strong Customer Service, Organisational and Strategic Planning Skills Previous customer service experience A keen interest in Information Technology Excellent Communication Skills A Can-Do attitude Excellent Telephone manor More ❯

CoE Lead's mentorship, the incumbent will help ensure compliant, efficient access processes in SAP. Specifically, you will be responsible for resolving questions from business users, delivering high-quality customer service, and driving continuous improvement to Lonza's authorization concept. This role offers a unique opportunity to grow your career at the intersection of business and IT. Join … this vital role where your contributions will help us compete globally and achieve our goals! Key responsibilities: Provide 1st and 2nd level support for SAP access-related incidents and service requests via ticketing systems (e.g., ServiceNow). Troubleshoot user access issues in SAP and contribute to GRC compliance. Support user provisioning, de-provisioning, and access modifications in collaboration with … business teams, internal controls, and IT access management. Assist end-users and business collaborators with access-related questions, ensuring a positive customer experience. Support role assignments, approvals, and risk analysis in SAP GRC Access Control. Perform routine checks and monitoring of SAP access controls and segregation of duties. Document SOPs and knowledge articles for recurring issues and workflows. Escalate More ❯

Very strong technical skills in all aspects of IT support Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) An exceptional level of customer service and confidentiality Experience in OS, Apps and H/W installation and troubleshooting depending on project products Ever dreamt of working within a multinational media & entertainment corporation … and fault-resolution, as well as project work. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on theusers face- a job well done! Be part of us Hemmersbach provides IT infrastructure services in More ❯

Very strong technical skills in all aspects of IT support Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) An exceptional level of customer service and confidentiality Experience in OS, Apps and H/W installation and troubleshooting depending on project products Ever dreamt of working within a multinational media & entertainment corporation … and fault-resolution, as well as project work. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on theusers face- a job well done! Be part of us Hemmersbach provides IT infrastructure services in More ❯