1 to 25 of 41 Customer Service Jobs in Lancashire

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point … contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact ...

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with … leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable … Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start ...

leader in their field - based in brand new state of the art offices right next to Buckshaw Parkway train station. Hybrid working. Tier 1 Service Desk Support Analyst . Youll be joining a service desk team based in Chorley within modern open plan offices and the opportunity … hybrid working. You'llprovidesupport to a UK wide client base, dealing with around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience. Throughout your time on the Service Desk you will naturally be upskilled to give ...

client a leading IT Company are looking to recruit a professional and enthusiastic Customer Service Advisor to be the first point of contact for customers, providing clear, friendly, and efficient support across phone, email, and ticketing systems. Working closely with technical teams, you’ll ensure issues are logged … role is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced technology environment. Responsibilities to include: Responding to customer enquiries, incidents, and service requests via phone, email, and ticketing platforms. Log, triage, and track tickets, ensuring accurate information and timely updates. Provide ...

Role: Service Desk Manager Location: Blackburn (Hybrid Working) Salary: £45,000 (depending on experience) A growing Managed Service Provider based in Blackburn is looking to bring on an experienced Service Desk Manager to lead and develop their technical support team. This is a fantastic opportunity for someone … with strong leadership skills and a background in IT support environments to take ownership of a busy service desk and drive service excellence. You’ll be responsible for overseeing the day-to-day operations of the support team, ensuring tickets are managed effectively, service levels are maintained ...

SECURITY CLEARED* Service Manager (Live Service) 6 Month contract initially Based: Hybrid 1-2 days p/w onsite in Manchester £300- £375 p/d via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support … development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Manager (Live Service) on a long term program of work. Key Responsibilities: IT Service Managers collaborate with Digital, Business and external stakeholders to ensure service ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely via email … phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ...

operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

Location : M50 1DR Salary : £45,000 per annum Contract : full time, permanentWe’re looking for a motivated Customer Success Manager who is a natural problem solver and thrives in a fast-paced environment. With a passion for technology and delivering exceptional customer service, you’ll play … role in ensuring our customers achieve positive outcomes from our services. Reporting to the Customer Experience Manager, you’ll focus on building strategic partnerships with customers, driving mutually beneficial outcomes, improving retention and identifying opportunities to grow revenue from existing accounts. It’s an exciting time to join LIMA ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report … Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company ...

holistic view of the entire organisation, identifying where AI can drive measurable efficiency gains and improved outcomes across Marketing, Finance, HR, Actuarial and Customer Service functions. This is not a theoretical strategy role. The organisation requires someone with a demonstrable track record of implementing practical, quick … opportunity roadmap with clear ROI - Deliver measurable 'quick wins' within the first 90 days - Introduce AI-enabled efficiencies across Marketing, Finance, HR, Actuarial and Customer Service - Develop responsible AI governance guidelines aligned to regulatory requirements - Upskill leadership and departmental teams in effective AI usage - Run workshops to demonstrate ...

passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an 1st Line IT Service Desk Team Lead to join our dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery … outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical skills, we’d love to hear from ...

drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem … active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills ...

great with people, quick at troubleshooting everyday tech problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues. … resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days. Benefits : Working ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

Title: 1st Line Support Engineer – Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time *All applicants must have the right to work in the UK, our client cannot provide sponsorship* About the Company Our client is a growing … based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This ...

accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities We are looking for someone who can: Respond to users software/hardware queries via email or phone Talk … support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable ...

Line IT Support Engineer Location: Blackburn (Hybrid Working) Salary: Up to £35,000 (depending on experience) A growing and forward-thinking Managed Service Provider based in Blackburn is looking for a 1st or 2nd Line IT Support Engineer to join their expanding technical team. This is a great opportunity … part of a collaborative support team providing high-quality technical support to a range of businesses, resolving issues efficiently and delivering excellent customer service. The Role As a 1st or 2nd Line IT Support Engineer, you’ll be responsible for supporting users with a wide range of IT issues ...

services team and motivate those around them. They are based inPreston and are operating a hybrid working model. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm. The Software Support Engineer will be responsible … Software support for critical business systems of business customers Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration Handling customer incidents, problems and requests within strict Service Level Agreements Answer questions from customers about the features and capabilities of the supported Applications ...

Apprentice IT Support Technician An Apprentice IT Support Technician/Engineer is required by an IT Managed Service Provider based in Blackburn , Lancashire , working 40 hours per week . We manage and maintain the IT network infrastructure for a broad range of clients across the North West of England … servers in physical and virtual environments Assist with Group Policy (GPO) implementation and synchronisation with cloud technologies such as Microsoft 365 Work within defined Service Level Agreements (SLAs) Update and maintain internal documentation and ticketing systems Communicate technical solutions to clients in clear, non-technical language Technical Skills & Knowledge ...

self-motivated Cloud Support Engineer to join their busy technical services team, and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service ...