1 to 25 of 28 Service Delivery Jobs in Lancashire

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service providers ...

Role: Service Desk Manager Location: South Manchester Salary: £50,000–£60,000 Job Description We are currently working with a growing and well-established technology business in South Manchester who are looking to appoint an experienced Service Desk Manager to lead and develop their support function. This … exciting opportunity for an experienced technical professional who is ready to take the next step into senior management. The role will combine technical leadership, service delivery, people management, customer engagement and pre-sales support. Responsibilities Lead and develop the technical team, including recruitment, mentoring and performance management. Oversee ...

within the Facilities Maintenance & Compliance function, an opportunity has arisen for an experienced Asset Supervisor to lead the Helpdesk and Stores teams, ensuring the delivery of a high-quality, customer-focused service. Your new role As Asset Supervisor - Helpdesk & Stores, you will be responsible … management of the Facilities Helpdesk and Stores functions, supporting service delivery across a large and varied estate. You will lead and support operational teams, monitor service performance, manage stakeholder relationships and drive continuous improvement through effective use of CAFM systems, reporting and service management processes. This ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost.Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element of our Core … Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value.HMRC has around 400 FTE working within the end-to-end Commercial function, although not all are within ...

Help to Buy. Be at the centre of decision-making – Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career – Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities … influence strategic decisions and progress into senior service management and leadership roles.Role PurposeThe Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save (HTS), Court Funds Office ...

systems, processes, and operational landscape. What you'll be doing: Provide day-to-day leadership and support to a small Business Analysis team, ensuring delivery of high-quality outputs aligned to customer and transformation objectives. Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey … mapping and service design. Manage team priorities and workload to ensure focus on agreed objectives and successful delivery. Assess ideas and improvement opportunities from users and stakeholders, developing impact assessments, options appraisals, risk evaluations and recommendations. Support the development of project mandates, business cases and other governance documentation. Gather ...

environment, so you will need both the technical craft to build well and the credibility to work directly alongside client stakeholders and the wider delivery team. What you'll be doing Designing, developing and configuring Microsoft Dynamics solutions to support the call centre and customer service function Working … closely with the call centre team to understand how they operate and translating that into practical improvements Building customisations, workflows and integrations that streamline service delivery and improve the customer journey Collaborating with the consulting delivery team, business analysts and client stakeholders to turn requirements into working ...

systems Assist with deployment and configuration of client infrastructure and telecoms systems Carry out testing and documentation of installed cabling and hardware Support project delivery for installations, upgrades and relocations Maintain accurate technical documentation and handover notes following each job Client Interaction & Service Delivery … tools, ladders and access equipment Maintain a clean, organised and professional working environment at client sites Internal Collaboration Work closely with the Service Desk and Project teams to ensure smooth job delivery Provide feedback from site visits to improve processes and service quality Contribute to internal documentation ...

ticketing systems, responding to clients/end users providing a positive and professional level of support to resolve/address/manage the service tasks promptly and efficiently. The Role Day to day you will be involved in: Plan and coordinate daily business operations, including scheduling, logistics, and resource … allocation, to support our engineers in the servicing of HIUs (Heat Interface Units) for both residential and commercial clients. Providing excellent customer service by regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within ...

systems, artificial intelligence and advanced digital technologies Foster collaboration across engineering and technology disciplines to deliver integrated customer solutions Operational Leadership Maintain accountability for delivery performance across all programmes,projectsand customer contracts Ensure safe, effective and commercially successful delivery aligned with customer expectations Drive operational excellence, governance, quality … capability, capacity and leadership required to meet current and future demand Act as the senior escalation point for significant customer, business and delivery issues Leadership, People & Culture Lead and develop a substantial organisationcomprisingboth permanent employees and contingent resources Build a high-performing leadership team capable of delivering sustainable growth ...

Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday – Friday/Between the hours of 8.30AM – 5.30PM/37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising … Providing information for reports to team leaders/managers Other duties as outlined by line manager Key Skills: Previous experience of working in a service delivery environment is essential Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office Attention to detail ...

Responsibilities Lead and manage pre-deal, post-deal and separation engagements across a range of sectors, including private equity and corporate clients. Oversee the delivery of high-quality IT due diligence, transaction reports and other advisory deliverables. Provide Programme Management Office leadership across technology workstreams. Engage with senior client … issues, and facilitate key decision-making. Analyse IT information including technology costs, contracts, operating models and qualitative data. Lead the development of Transitional Service Agreements, SteerCo materials, status reports and strategic recommendations. Identify technology synergies, one-off costs and ongoing technology costs. Lead workshops and develop expertise across benefits ...

lifecycle maintenance of business applications, arranging deployment, testing and transition of application releases. Participate in the planning and implementation of processes, policies, procedures of service delivery to ensure systems provisioning and maintenance can meet agreed business requirements. Undertake the fulfilment of service requests in relation … business applications capacity, capability, availability, security and performance; seeks to automate these routine procedures where possible. Work with the other members of the IT service, external support companies and third-party vendor organizations responsible for service provision, incident and problem management. Monitor progress of requests for support ...

upgrades, system improvements, installations, and technology change programmes Developing and maintaining IT infrastructure, network, disaster recovery, and business continuity plans Managing suppliers, technology partners, service agreements, and infrastructure-related budgets Ensuring systems and networks comply with information security policies, data protection requirements, and industry best practice Leading the investigation … operational procedures Providing technical leadership, guidance, and support to IT colleagues and wider teams Supporting the development and implementation of IT policies, standards, and service improvement plans Infrastructure and Network Manager Skills and Experience Required Proven experience managing IT infrastructure, networks, and technical services in a complex organisation Strong ...

upgrades, system improvements, installations, and technology change programmes Developing and maintaining IT infrastructure, network, disaster recovery, and business continuity plans Managing suppliers, technology partners, service agreements, and infrastructure-related budgets Ensuring systems and networks comply with information security policies, data protection requirements, and industry best practice Leading the investigation … operational procedures Providing technical leadership, guidance, and support to IT colleagues and wider teams Supporting the development and implementation of IT policies, standards, and service improvement plans Infrastructure and Network Manager Skills and Experience Required Proven experience managing IT infrastructure, networks, and technical services in a complex organisation Strong ...

join Hyde as our Technical Manager - Renewable Heating & Solar PV? We're looking for a technically minded and customer-focused professional to lead the delivery and performance of Hyde's renewable heating, Solar PV and non-gas domestic energy systems across our homes. This is not a hands … background in areas such as renewable energy, heat pumps, Solar PV, electrical services, building services, housing maintenance, compliance, technical support, asset management or service delivery. This is an exciting opportunity to play a key role in supporting Hyde's sustainability ambitions while ensuring residents receive an excellent service ...

organisation operating within the housing and property sector, providing essential services across a large and diverse portfolio. The business has a strong reputation for service delivery, operational excellence, and community impact, employing a substantial workforce and supporting customers across multiple locations throughout the UK. Your new role ...

engagement across a portfolio of Operational Intelligence programmes.This is a high-profile leadership role where you'll act as the critical link between programme delivery teams and customers, ensuring new operational intelligence capabilities are not only delivered successfully, but understood, embraced and embedded into day-to-day operations.Leading … delivering customer strategies across multiple programmes and workstreams, building trusted stakeholder relationships and ensuring customer insight directly influences rollout plans, communications and ongoing service improvement.You'll work with a diverse range of internal and external stakeholders, driving consistency, adoption and positive customer experiences throughout the programme lifecycle. Success ...

delivering the technology roadmap, ensuring systems, infrastructure and services support the wider business strategy. Working closely with senior leadership, you'll drive improvements across service delivery, security, data management and business systems while creating the foundations for a scalable, resilient IT function. You'll: Develop and deliver … Lead IT governance, prioritising technology initiatives and managing demand across the business. Manage key technology suppliers, contracts, SLAs, licensing and budgets to ensure excellent service and value. Identify opportunities to automate processes, improve efficiency and adopt emerging technologies, including AI. What you'll bring You'll be an experienced ...

property portfolio. Due to increased demand within the Facilities Maintenance & Compliance team, an opportunity has arisen for an experienced Helpdesk professional to support the delivery of maintenance services through the effective coordination of work requests, contractors and stakeholders. Your new role As Assistant Asset Technician - Helpdesk, you will play … responsible for receiving and managing maintenance requests, coordinating with contractors and operational teams, updating CAFM systems and ensuring a high standard of customer service is delivered to service users. This is an excellent opportunity for candidates with facilities helpdesk, CAFM, scheduling or maintenance coordination experience looking to further ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service, and helping colleagues deliver their best work. You'll ideally have: Experience in account management, customer service, or a client-facing role. Previous experience ...

Work with financial models and data to support growth plans. Deliver practical recommendations that help clients improve performance. Collaborate with finance, technology and client service teams to enhance service delivery. Contribute to the development of processes and best practice within a growing advisory function. About ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...