Customer Success Manager
- Hiring Organisation
- DigitalGenius
- Location
- London, United Kingdom
- Salary
- £ 45 K
Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success … advantages.Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones. Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. Effectively communicate project requirements, status, and results to clients in a high-touch customer success model. Field customer ...