Support & Tactical Operations Analyst
- Hiring Organisation
- RedCat Digital
- Location
- London Area, United Kingdom
ensure issues are resolved quickly and efficiently. Alongside case investigation, you will support the team with insights, workflow optimisation, small tactical projects, and continuous improvement initiatives to enhance overall customer experience. This is a critical operational role , requiring strong communication skills, a calm approach under pressure … across Support and Operations. Make updates to internal documentation, runbooks, and process guides. Partner with cross-functional stakeholders to streamline customer journeys. Tactical Projects & Continuous Improvement Support small-scale tactical projects to enhance customer experience and operational efficiency. Contribute to scaling processes, improving consistency, and enhancing global ...