mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. … We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting … millions of customers, and is trusted to do this by the world's leading companies. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue - and often all their profits - from the extra products or services they sell. This economic edge More ❯
team. As the sole provider of Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. We are particularly interested in candidates who have experience working with a diverse collection of products and … impactful sales collateral decks, product demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product launches and product marketing-led … Functional Collaboration: You will work closely with product managers, sales, engineering, and other marketing team members, building strong relationships and ensuring seamless collaboration and execution of marketing plans. Champion Customer Insights: In partnership with product management you will work together to undertake customer research to shape positioning, messaging, and marketing strategies. You will ensure our products and marketing More ❯
portfolio and roadmap. You will lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work at the intersection of crypto … and strategic risks. Partner with Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for internal stakeholders. Lead or support More ❯
portfolio and roadmap. You will lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work at the intersection of crypto … and strategic risks. Partner with Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for internal stakeholders. Lead or support More ❯
SaaS providers, create seamless, personalised journeys across web, mobile, sales, and support channels. We work with both consumer and B2B businesses to make subscribing easier, more flexible, and more customer-centric. We are looking for a motivated Junior Product Manager to join our Product team, focused on improving our products for our current customers. You’ll report directly to … top business angels from Episode 1 and Crane VC. Our customers include The Economist, Opentext, and Which?. The role You will support the senior product manager by translating customer insights and requirements into clear, actionable tasks for our development team, ensuring smooth day-to-day product operations and impactful feature delivery. Key responsibilities: Customer engagement : Speak directly … work with them to scope their specific requests into change requests, statements of work, or tickets for the development team. Detailed requirement writing: Create thorough acceptance criteria based on customer requests, mockups, or internal discovery documents, ensuring that user experience and edge cases are well thought out. Cross-functional collaboration: Work with engineering, solutions, support, QA, and our other More ❯
SaaS providers, create seamless, personalised journeys across web, mobile, sales, and support channels. We work with both consumer and B2B businesses to make subscribing easier, more flexible, and more customer-centric. We are looking for a motivated Junior Product Manager to join our Product team, focused on improving our products for our current customers. You’ll report directly to … top business angels from Episode 1 and Crane VC. Our customers include The Economist, Opentext, and Which?. The role You will support the senior product manager by translating customer insights and requirements into clear, actionable tasks for our development team, ensuring smooth day-to-day product operations and impactful feature delivery. Key responsibilities: Customer engagement : Speak directly … work with them to scope their specific requests into change requests, statements of work, or tickets for the development team. Detailed requirement writing: Create thorough acceptance criteria based on customer requests, mockups, or internal discovery documents, ensuring that user experience and edge cases are well thought out. Cross-functional collaboration: Work with engineering, solutions, support, QA, and our other More ❯
The Role As a Product Designer at Trayport, you will be responsible for the customer experience design of a world leading energy trading platform. From green-field cutting edge applications to existing tools that need to keep up to date with market trends and user needs. Asking the right questions and listening hard to the answers, from the data … with intuitive workflows that makes the application irresistible to users. Partnering with Product Management to design modern web and mobile applications for traders and brokers. You will own the customer experience of the client facing applications at Trayport and ensure a consistent and coherent approach across the whole product. Translating business requirements and customer insights into compelling ideas More ❯
The Role As a Product Designer at Trayport, you will be responsible for the customer experience design of a world leading energy trading platform. From green-field cutting edge applications to existing tools that need to keep up to date with market trends and user needs. Asking the right questions and listening hard to the answers, from the data … with intuitive workflows that makes the application irresistible to users. Partnering with Product Management to design modern web and mobile applications for traders and brokers. You will own the customer experience of the client facing applications at Trayport and ensure a consistent and coherent approach across the whole product. Translating business requirements and customer insights into compelling ideas More ❯
We're looking for a Senior Back End Engineer to help build iwoca's new SME insurance venture from scratch. You'll design integrations with insurance partners, leverage rich customer data, and create seamless experiences that turn data into action. The company Imagine a world where every small business has the power to thrive. That's the world we … our insurance proposition end to end Designing and implementing integrations with third-party insurance APIs (brokers, MGAs, carriers) to generate and process high-intent leads Leveraging iwoca's sophisticated customer data models to pre-fill insurance journeys, intelligently route customer traffic, and improve conversion Collaborating closely with the Venture Lead, data scientists, and marketing to rapidly iterate and … optimise based on early customer insights Helping define the technical architecture and infrastructure for the venture, in collaboration with iwoca's core engineering teams Contributing to code quality, documentation, and best practices from the outset This is a unique opportunity to be part of a new business from day one, with the backing of an established fintech and the More ❯
in action? Follow us on We've just launched our Current Account and are looking for a Senior Product Manager to help continue to shape and build out the customer experience and features as it grows. We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together … opportunity for some serious career defining impact. This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main customer experiences of Current Accounts (think how you apply for an account, view your main dashboard, and make transfers).Critical to this will be ensuring customers are excited by our … This team must ensure our customers are excited by our product Collaborate closely with the Lead Product Designer and design team to create an optimised and differentiated Current Account customer experience Problem solve with the engineers in your team on how to build solutions, helping them make the right trade-offs to ensure a speedy delivery of value and More ❯
our new Network API team. The team's purpose is to deliver API products that unlock the value of our technology assets and meet the needs of a new customer - the Developer. We will do this by designing and building a new suite of API products to be scaled across Vodafone markets, commercialising the APIs to maximise value, and … wider market adoption and buy in. This role will lead the portfolio strategy, vision and product development, as well as ensuring best in class market execution to deliver best customer experience. Key activities include leading developing global product strategy, product definition and prioritizing development & engineering efforts and product performance. • Functional leadership, coaching and development of the Network API Product … LRP. • Planning and setting product investments to align with the portfolio vision and strategy. • Analysing industry trends and segments to support the portfolio strategy. Working collaboratively with market and customer insights to guide best practice execution and customer segment requirements. • Defining development priorities and ensuring agile squads deliver to delivery milestones to achieve roadmap in collaboration with Technology More ❯
s presence in the UK and beyond. Working with the COO, Business Development Lead and others in the Business Development & Partnerships team, this role will work across the entire customer life cycle. You will maintain and nurture relationships with stakeholders at different levels, work closely with the marketing team, input into technical conversations with the product team and assist … in commercial partnership negotiations. This role suits someone who enjoys building relationships, has a strong technical background and is driven by the desire to provide excellent customer service whilst identifying upsell opportunities. A typical day in this role looks like: Building and executing an account-specific strategy through building relationships during calls, site visits and quarterly business reviews Managing … gained through the adoption of Waste Intelligence. Shaping commercial proposals, presentation pitches, contracts and negotiate with potential partners Interacting with the implementation, support and product teams to relay key customer insights Traveling to clients in their facilities across the UK and Europe as needed. A UK driving license is essential. Requirements : 2+ years experience in business development/sales More ❯
distilling market insights, with a strong understanding of industry dynamics and competitive analysis. The ideal candidate will also enjoy collaborating with cross-functional teams, including product development, sales, and customer success, to ensure the successful launch and ongoing promotion of our products. Your responsibilities Own the end-to-end Product Marketing strategy and execution for DeepL Translator and Write … and levels of the organisation. Strong communication and project management skills. Self-motivated and resourceful in driving projects forward. A curious and data-driven person who uses data and customer insights to solve problems. Fluency in English and a passion for languages What we offer Diverse and internationally distributed team : joining our team means becoming part of a large More ❯
Python and SQL knowledge Strong knowledge of common statistical methods Excellent written and verbal communication skills and presenting to non-technical audiences Commercial mindset with the ability to harness customer insights to optimise our marketing and products Ability to work flexibly, be organized and manage multiple projects at the same time Ability to work collaboratively in cross-functional teams More ❯
Associate Director - Quantitative - Customer Insights & Experience This role is no longer available. Please click here to see all the roles we are currently working on. Our company combines advisory insight with cutting-edge technology to help a wide variety of companies place the Voice of their Customer at the heart of decision making. We employ a range … of agile mechanisms to capture, analyze, and socialize customer and employee feedback, including real-time programs, customer panels, pop-up communities, and snapshot studies. We offer a professional service, acting as an extension of our clients' teams. Using your research and client service skills, you will lead projects and client accounts, including kick-off meetings, project design, quality … assurance, and delivery of strategic outputs. You will manage and develop client relationships, aiming to bring customer experiences to life for your clients. With a quantitative background, you will thrive in a tech-enabled environment, supported by a highly capable, tech-savvy team. Our location offers the best of both worlds-close to trains and planes without the stress More ❯
Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships with … create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯
Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships with … create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯
This position is posted by Jobgether on behalf of Torq. We are currently looking for a Customer Success Engineer in London. This role offers a dynamic opportunity to join a fast-growing, innovative cybersecurity company as a vital member of the Field Engineering team. As a Customer Success Engineer, you will help customers maximize the value of a … ensuring smooth adoption and lasting satisfaction. Provide expert technical support to troubleshoot and resolve complex issues. Collaborate with product and engineering teams to influence the product roadmap based on customer insights and market trends. Maintain a deep understanding of the platform and industry developments to deliver thought leadership to both business and technical stakeholders. Architect tailored solutions that meet … customer business and technical requirements using the platform's workflows. Partner with cross-functional teams to deliver training, workshops, and technical services that enhance customer knowledge and engagement. Manage incident triaging and prioritize customer issues to ensure timely resolution. Contribute to business growth by encouraging expanded use of the platform among customers. Minimum 2 years of hands More ❯
of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors … Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your … includes allocating budget to specific event activity, working with other marketing team heads to agree spend per channel/activity type; and regularly monitoring spend vs. results. Create deep insight of our visitors & buyers worldwide, including identifying gaps and strategies to fill them, to be able to attract, grow and nurture theaudience With the Visitor Marketing team, create and More ❯
quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets. With customer feedback at 4.98 out of 5 for the product, we need ambitious, creative sales people who do more than just sell, but want to use their skills to change … of some of 32Co's most valuable customers, serving as the primary point of contact and advocate. Retention & Renewal : Build trust and deliver consistent value to ensure long-term customer satisfaction, loyalty, and renewals. Growth & Upsell : Identify expansion opportunities within accounts and work collaboratively with commercial and clinical teams to deliver them. CustomerInsight : Develop a deep … understanding of each customer's practice, goals, and challenges. Use data and insight to inform proactive support and strategic guidance. On-the-Ground Engagement : Regularly visit customer sites to strengthen relationships, troubleshoot in person, and deliver high-touch service. Collaboration : Work cross-functionally with clinical, product, and operations teams to champion the voice of the customerMore ❯
starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations. We've raised $100M in total funding from Bain Capital Ventures … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering … and across our leadership team. You'll become a key source of customerinsight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. More ❯
lead the next phase of our product strategy and execution. You'll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization at a high-growth SaaS company … central role in driving the company's direction. What you'll be doing: Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle-from discovery and design to launch and … iteration. CustomerInsight: Develop a deep understanding of our users, their workflows, and the problems we're solving. Cross-functional Collaboration: Partner with engineering, design, sales, and customer success to build and deliver scalable, impactful solutions. Quality & Impact: Set and uphold high standards for product quality, usability, and measurable outcomes. Innovation: Identify new opportunities and lead the More ❯
of the product or organization 2. Able to use design and prototyping software to expert level (Figma) 3. Comprehensive understanding on how to explore data from common analytics packages, customerinsight summaries, or other sources to provide evidence and supporting context for work 4. Understands the nuances of researching in different contexts 5. Is capable of identifying gaps … where data is needed Job Responsibilities/Objectives 1. Uses processes that are good at discovering customer needs and product design options 2. Can create UI design patterns or product processes that adapt to customer needs 3. Is adept at remaining current on news/incidents and understands what is happening in the market and with competitors 4. More ❯
of the product or organization 2. Able to use design and prototyping software to expert level (Figma) 3. Comprehensive understanding on how to explore data from common analytics packages, customerinsight summaries, or other sources to provide evidence and supporting context for work 4. Understands the nuances of researching in different contexts 5. Is capable of identifying gaps … where data is needed Job Responsibilities/Objectives 1. Uses processes that are good at discovering customer needs and product design options 2. Can create UI design patterns or product processes that adapt to customer needs 3. Is adept at remaining current on news/incidents and understands what is happening in the market and with competitors 4. More ❯
UX Manager Application Deadline: 21 July 2025 Department: Customer Insights and Journeys Employment Type: Permanent - Full Time Location: London Compensation: £52,000 per year + benefits Description Are you passionate about creating exceptional user experiences that make a real difference? Dogs Trust are looking for a talented UX Manager to lead the design and delivery of intuitive, engaging, and … user-centric experiences across all customer touchpoints. In this pivotal role, you'll ensure every interaction is seamless and impactful, driving satisfaction, engagement, and helping to further our mission of improving the lives of dogs and their owners. What does this role do? As a UX Manager you will: Lead the development and implementation of a user-centred design … approach across all customer journey touchpoints, embedding UX principles into organisational processes. Collaborate with designers, developers and cross-functional teams to create intuitive, accessible, and consistent experiences Develop and produce UX deliverables such as user flows, wireframes, prototypes, and design concepts, using insights from user data and research to inform and optimise customer journeys. Champion accessibility and usability More ❯
