101 to 125 of 524 Customer Insight Jobs in London

relationships and create long-term value, while delivering commercial performance. Own the CRM communications strategy, campaign calendar and delivery plan, aligned to commercial priorities, customer needs and the Hand Picked Hotels brand. Plan, brief, create, build and deliver BAU email campaigns, working with internal and external partners as required. … proposition and targeting work together to reflect an elevated hospitality experience as well as deliver commercial objectives. Develop segmentation and personalisation strategies that use customer insight to improve relevance, engagement, repeat visits and customer lifetime value. Develop, build and optimize automated lifecycle journeys, including opportunities such ...

What's the opportunity? Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across … customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk for one single system ...

connecting people with the services, experiences and initiatives available to them. You'll combine digital communications, content management, campaign delivery, performance reporting and customer insight to create engaging experiences and drive continuous improvement. This is a role for someone who can move confidently between creative and analytical work … whether you're developing an engaging campaign, managing SharePoint and app content, analysing performance trends or presenting insight to senior stakeholders. You'll work closely with catering, hospitality, facilities and specialist teams, as well as client stakeholders and central functions, to ensure communications are engaging, accurate, consistent and aligned ...

develops digital experiences that help customers discover, explore and shop across its website and app. Задачи: Lead design projects independently, from understanding a customer problem or strategic opportunity through to delivery and iteration Work with product, optimisation, engineering, insight and creative colleagues, balancing customer needs with commercial … goals Challenge existing approaches, test ideas and improve the customer experience Create customer journeys, prototypes and polished interfaces across mobile, desktop and app Choose and conduct research, including customer interviews, usability testing and competitor benchmarking, and apply the findings Combine customer insight, behavioural analytics ...

finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared … integrated growth engine for iwoca in Germany. We bridge the gap between high-level commercial strategy and the technical systems that power our customer journey. By combining growth analytics, performance modeling, and full‐stack engineering, we own the end‐to‐end acquisition funnel – from the very first touchpoint ...

stores alongside our e‐commerce presence, we are seeking a Senior CRM & Omnichannel Clienteling Manager to build, lead, and scale a best‐in‐class customer strategy across all touchpoints. This role sits at the intersection of data, marketing, technology, and retail experience. You will own and lead the global … clienteling vision: driving customer lifetime value, personalisation, and seamless journeys online and in‐store, while preserving the brand’s luxury DNA. Job requirements 8-10+ years of experience in CRM, lifecycle marketing, or clienteling within fast‐paced, high‐growth environments. Strong background in omnichannel CRM, campaign management ...

Description Job Role: Customer AI Engineer Team: Song AI & Data - AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Consultant (L9) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared … integrated growth engine for iwoca in Germany. We bridge the gap between high-level commercial strategy and the technical systems that power our customer journey. By combining growth analytics, performance modeling, and full-stack engineering, we own the end-to-end acquisition funnel – from the very first touchpoint ...

Head of Product, you are the voice, validator and external face of QUOODA. Engineering owns what gets built and why; you bring the customer and commercial judgement they need to make those decisions well, and you are accountable for ensuring the product meets the bar before it reaches customers. … your closest working relationships are with the CTO and Director of Engineering: you keep them unblocked, informed and well-connected to the commercial and customer context they need. You are the product's spokesperson externally to customers, to sales and new business, and to customer success ...

family, will have usedourservices. We are integral to the running of the railway and play a crucial part at every stage of the customer journey –making sure we are delivering a better railwayforall our customers,now and in the future. As we embark on a new era for rail … programmesto deliver a great experiencefor our customers.This role will focus on developing recommendations and requirements for Phase 2 of our CRM transformation including customer journeys, segmentation,consentand preference management, multi-channelengagementand CRM operating models. The ideal candidate will be an experiencedcommercially drivenCRMmarketingprofessional with a background building and evolvingCRM programmes ...

Make Your Mark as an Insight Lead (Customer Experience) at Storio group About The Role As our Insight Lead, you sit at the critical intersection of manufacturing, customer care, and shipping. You will connect the dots across fragmented data sets to uncover operational trends, risks … London, you will lead a small team analysts based in Amsterdam while collaborating with cross-functional partners to improve our end-to-end customer journey. You will shape our operations strategy by bridging technical data analysis with practical business value. Through your work, you will guide our channel strategies ...

Account Management function. This is a senior leadership role with genuine ownership. You'll set the direction for how SBS manages and grows its customer relationships, while leading a talented team of Account Managers. You’ll have the opportunity to influence both the customer experience and the commercial … performance of the business – creating an account management organisation that is structured, consistent, commercially strong and genuinely focused on customer outcomes. Why this role? This isn't simply a role managing a portfolio of accounts. You'll have the scope to shape the Account Management strategy and operating model ...

sales leader: setting clear priorities, coaching the team in the field, raising the quality of execution and creating a culture of accountability, collaboration and customer focus. You will work closely with Solutions Engineering, Customer Success, Marketing, Partners, Professional Services, Product and executive leadership to deliver outcomes for customers … business. You will be accountable for Customer Acquisition, New ACV expansion, renewals and consumption within your territory. What you’ll do Set the UKI sales strategy, operating rhythm and priorities in line with company goals. Lead, coach and develop a team of enterprise Account Executives, creating clarity on expectations ...

scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. As the Customer Advocacy Lead, Europe, you will be responsible for elevating both Adyen's voice and the voice of our merchants across the payments ecosystem. This role … sits at the intersection of customer engagement, industry influence, and thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers. You will build and lead critical advocacy initiatives, including Customer Advisory Boards, executive engagement programs, and merchant ...

days in the London office The role Reporting to the CRM & Loyalty Manager, this role is responsible for supporting the delivery of Pandora's customer engagement strategy across the UK & Ireland. Through use of customer insight, segmentation and personalisation, the CRM Specialist will drive performance across Email … channels to maximise customer lifetime value, engagement and retention. The successful candidate will identify growth opportunities, translating data into actionable recommendations, and continuously enhancing channel performance through testing and optimisation. They will work cross-functionally to deliver relevant, customer-centric communications to ensure CRM channels successfully contribute ...

sales leader: setting clear priorities, coaching the team in the field, raising the quality of execution and creating a culture of accountability, collaboration and customer focus. You will work closely with Solutions Engineering, Customer Success, Marketing, Partners, Professional Services, Product and executive leadership to deliver outcomes for customers … business. You will be accountable for Customer Acquisition, New ACV expansion, renewals and consumption within your territory. What you'll do Set the UKI sales strategy, operating rhythm and priorities in line with company goals. Lead, coach and develop a team of enterprise Account Executives, creating clarity on expectations ...

intersection of Product, Sales, Technology, Alliances, and Marketing, ensuring that our solutions are effectively brought to market, differentiated from competitors, and aligned to customer needs. The successful candidate will be responsible for driving product adoption, generating demand, accelerating pipeline growth, and supporting revenue generation across both new and existing … market positioning, and ensure our products are communicated effectively to customers, partners, and prospects. Through compelling messaging, thought leadership, sales enablement, and market insight, the role will drive awareness, demand generation, product adoption, pipeline growth, and revenue performance. Responsibilities: Product Marketing & Go-to-Market Strategy: Own and execute ...

jointly responsible for a shared patch of five hyperscale customers. Your primary objective will be to maintain and build on existing relationships across that customer base to drive opportunity discovery, new business growth and protection of the embedded base. The role carries joint ownership of the full sales cycle … deliberately collaborative model. You and your counterpart carry a shared annual sales and churn quota across the patch, share full visibility of all customer communications, and co‐own account strategy. All sales and churn bookings across the patch are retired against the joint target. Responsibilities Account Management: Build ...

intersection of employee experience, workplace culture, and practical software. We are now looking for a Social Media Founder to turn our product story, workplace insight and customer value into a distinctive, scalable social presence. The role As Social Media Founder, you will own and evolve Happy Tree Cards … build a distinctive brand in a crowded market, translate product benefits into sharp social content, and turn seasonal moments, workplace culture trends and customer stories into attention and action. You will shape the strategy, create and publish content, manage the calendar, spot opportunities in the cultural and workplace conversation ...

scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. As the Customer Advocacy Lead, Europe, you will be responsible for elevating both Adyen’s voice and the voice of our merchants across the payments ecosystem. This role … sits at the intersection of customer engagement, industry influence, and thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers. You will build and lead critical advocacy initiatives, including Customer Advisory Boards, executive engagement programs, and merchant ...

each financial year. To achieve those targets, you will be expected to engage with Pre-sales, Commercial and any other relevant teams to deliver customer solutions that drive business outcomes. The Account Manager role involves identifying opportunities and working to sell into key accounts, creating tailored solutions that lead … cost-effective and profitable outcomes to satisfy customer requirements. KEY RESPONSIBILITIES Nurture and develop relationships with customers and vendors to drive organic growth and cross-sell. Understand the customer business and IT strategy to act as an ambassador internally for the customer. Manage customer requirements within Managed ...

Panton Street, St James’s, London, SW1Y 4AJ , where teams collaborate in person and connect across brands and functions. The Role... As the Customer Insight Director at Hearst UK , you will lead insight generation and delivery across marketing, editorial, product, strategy, partnerships, new business development, and commercial … Lead debriefs, readouts, and workshops with senior leaders and peers; codify best practices, templates, and playbooks for repeatable impact. Partner with peers across the Customer team to leverage other data sources and share knowledge for delivering holistic customer understanding and best‐in‐class insight. Establish and manage ...

defense meetings. He/she is in charge to work closely with Sales, BD, account teams and operations, by providing insights and strategy for customer solutions based on understood requirements across functions. Responsibilities Lead Clinical FSP go-to-market activity by translating IQVIA’s FSP strategy, value proposition … differentiated capabilities into compelling customer-facing positioning, messaging and solution narratives. Partner with Sales, Business Development, account teams and CFSP leadership to identify, shape and progress priority FSP opportunities from early engagement through RFI, RFP, proposal development and bid defense. Support active and potential sales opportunities by providing ...