1 to 25 of 315 Customer Requirements Jobs in London

providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Delivering high-quality ServiceNow implementations based on business process requirements Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications Able to communicate on complex issues to meet business and customer requirements to avoid escalations Keep up to date with current and future market developments, technologies, products, and strategies Ensuring adherence to our coding and design standards, and providing technical hand-over documentation Increasing application operating efficiency and adapting to new requirements as necessary Assisting with system testing … and UAT Escalate issues in line with company processes to ensure customer demands are met Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer Recording, qualification, and questioning of customer requirements, even in complex projects More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine for Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and … real-time consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price … businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer More ❯

to take a key role in Xpedition's efforts to help continue to build a Dynamics 365 Business Central Practice that sits alongside our Customer Engagement and Data & Insights Practices. Xpedition are looking for a Senior Functional Consultant to join our ever-growing team. The main aspects of the … role are understanding customer's requirements and designing D365 or Dynamics NAV software to meet them. Strong consultancy skills are a key requirement as the role will at times be client facing and the successful candidate will also be required to be involved in client workshops, training and … implementation. Responsibilities Analysing customer requirements Conducting client workshops Documenting customer requirements and implementing Business Central/NAV on clients' sites and ongoing customer training and support. Knowledge,Skills &Experience Business Central Certified Professional with 5+ years' experience Previous Partner experience The candidate will either have More ❯

top CPG brands unlock real-time, SKU-level shelf visibility-without fragile audits or slow tools. Mission: Take a hands-on role in driving customer success for a growing portfolio, including major US customers. Collaborate with the Growth team to understand customer requirements early in the pre … ll ensure customers achieve their goals, create scalable processes tailored to enterprise needs, and build the foundation to lead both Solutions Engineers (SEs) and Customer Success Managers (CSMs). Key Responsibilities Implementation Strategy & Customer Value Realisation (40%) Plan and guide technical implementation strategies across all customers, including large … delivery Identify and act on growth opportunities within accounts, particularly high-value customers Ensure adoption of the product and its effective use across global customer workflows Customer Retention & Growth (40%) Drive exceptional renewal rates and maintain strong account health, with a focus on enterprise customers Lead strategic review More ❯

Operations Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Description Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from … you! The Impact You Will Have: As an Operations Customer Success Manager, you will be a key player in our global Customer Success team. You will be responsible for optimising systems, processes and tools that support the small to mid-size customers. You will analyse data, identify trends … build relationships, address their evolving needs, and promote retention and growth. Your primary objective will be to build a low-touch and mostly automated customer journey on the back end for our small to mid-size customers, identify trends (like risk and expansions), mitigate and upsell as needed. This More ❯

get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer. Zip projects are typically fast-paced and you will … work with multiple customers and be a trusted technical expert in your field. Integrate Zip into customer's IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools. Design and document the integration architecture considering the customer's requirements. Validate customer requirements against third party … API documentation. Work with customer stakeholders to build integrations leveraging Zip's internal iPaaS solution. Unit test the configuration with the customer. Provide periodic status reports to your manager and/or client. Provide accurate estimations and timelines of work performed. Collaborate with the product team to steer and More ❯

get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer. Zip projects are typically fast-paced and you will … work with multiple customers and be a trusted technical expert in your field. Integrate Zip into customer's IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools. Design and document the integration architecture considering the customer's requirements. Validate customer requirements against third party … API documentation. Work with customer stakeholders to build integrations leveraging Zip's internal iPaaS solution. Unit test the configuration with the customer. Provide periodic status reports to your manager and/or client. Provide accurate estimations and timelines of work performed. Collaborate with the product team to steer and More ❯

get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer. Zip projects are typically fast-paced and you will … work with multiple customers and be a trusted technical expert in your field. Integrate Zip into customer's IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools. Design and document the integration architecture considering the customer's requirements. Validate customer requirements against third party … API documentation. Work with customer stakeholders to build integrations leveraging Zip's internal iPaaS solution. Unit test the configuration with the customer. Provide periodic status reports to your manager and/or client. Provide accurate estimations and timelines of work performed. Collaborate with the product team to steer and More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal … role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing More ❯

we develop, sell and implement the best possible product for our customers. You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented sales and implementation process. You will enable Sona to have a keen understanding of the customers' business … recommend business process change. This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change. As a core customer product expert, you'll also work closely … customers love to use. Responsibilities Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs. Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties. Collaborate with Project Managers to deliver More ❯

Permanent Hours Full Time DESCRIPTION Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows. Media Specialist TAMs collaborate with Media Specialist Solutions Architecture (SA) teams … in AWS Sales to understand customer needs and design relevant media solutions. They work closely with customers to transition solutions from conceptual design to long-term production operations. When customized solutions are required, they may also work with AWS Professional Services, representing customer operational needs and aligning with … AWS Support capabilities. While software development is not expected from a Media Specialist TAM, a background in software development is valuable for understanding complex customer needs and driving software solutions. Media Specialist TAMs take ownership of the long-term operational health of their deployed solutions, contributing to the overall More ❯

solutioning process. Through this partnership, you will work in a consultative role to assist in the successful closing of deals by listening to our customer, understanding their problems and positioning innovative solutions using AvePoint products. What your day to day will look like: Presenting and demonstrating AvePoint's product … offerings relevant to customer objectives remotely and on-site Successfully facilitating solution discovery, solution overview, and technical deep dive sessions with customers. Communicating with prospective customers, assisting and guiding them through their evaluation and selection process Building environments tailored to customer requirements as proof of concept during … the sales lifecycle to illustrate product capabilities and how they align specifically with customer objectives Participating in writing proposals in response to RFIs/RFPs that showcase how the AvePoint product line can satisfy customer requirements with attractive return on their investment Sharing information with the sales More ❯

dedicated Technical Success Manager to lead Cortex post-sales support and training initiatives. The Technical Success Manager is a key member of the Cortex Customer Success team. You'll play a vital role in acting as a link between the various Cortex teams, to support our customers, partners and … you to support customers with bug fixing, troubleshooting, product set-up, best practice and more. This role will work in tandem with the wider Customer Success, Product & Development teams to build out an exceptional and financially viable customer offering, perfectly balancing the customer experience with the operational … play a vital role in the successful onboarding of new customers and partners, and maintain platforms and services to both train and accurately resolve customer queries in a timely, proactive, and cost effective manner. You will develop and maintain industry-leading support and training operations aligned with software-as More ❯

utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive … Analyst to join our Programme Management Practice. In this role, you will collaborate with customers and internal teams to deliver innovative solutions that meet customer needs and contribute to our mission of renewing utilities. You will leverage your knowledge of the utilities sector and Gentrack products to support project … delivery across various phases. As a Business Analyst, you will facilitate workshops, elicit requirements, and work closely with technical teams to ensure that solutions are effectively implemented. You will have the opportunity to develop your skills and grow professionally within a supportive and collaborative environment. This role involves occasional More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Pre-Sales Solution Architect to join our team. This role involves working closely with the sales team and internal stakeholders to understand customer requirements, design tailored solutions, and present technical proposals that align with the client's business objectives. The ideal candidate will have a strong technical background ideally in API Management, excellent communication skills, and the ability to translate complex technical concepts into clear, compelling value propositions. Here's what … you'll be responsible for: Customer Engagement & Strategy: Live and promote Tyk Values in all aspects of work. Engage with customers through meetings, workshops, and discovery sessions to gather requirements and refine solution designs. Lead sales engineering projects throughout the deal lifecycle, ensuring clear communication within the project More ❯

Technical Account Manager, Strategic Industries Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows. Media Specialist TAMs collaborate with Media Specialist Solutions Architecture (SA) teams … in AWS Sales to understand customer needs and design relevant media solutions. They work closely with customers to transition these solutions from conceptual design to long-term production operations. When customized solutions are necessary, they may also coordinate with AWS Professional Services, representing the operational needs of the customer and aligning with AWS Support capabilities. While software development is not expected, a background in software engineering can help in understanding complex customer needs and driving software solutions. Media Specialist TAMs take ownership of the long-term operational health of their deployed solutions, contributing significantly to customer More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Principal Pre-Sales Solution Architect to join our dynamic team. As a Principal Pre-Sales Solution Architect, you will work closely with our … sales team and internal stakeholders to understand customer requirements, design tailored solutions, and present technical proposals that align with the client's business objectives. The ideal candidate will have a strong technical background, ideally in API Management, excellent communication skills, and the ability to translate complex technical concepts … into clear, compelling value propositions. Here's what you'll be responsible for: Customer Engagement & Strategy: Live and promote Tyk Values in all aspects of work. Engage with customers through meetings, workshops, and discovery sessions to gather requirements and refine solution designs. Lead sales engineering projects throughout the More ❯

of the designs of complex solutions within the assigned patch of accounts and a thorough understanding of how Zayo's solutions will interact with customer ecosystems. This requires a thorough technical understanding of all of Zayo's products across the Connectivity, Cloud, and Colocation product suites, as well as … in all offerings, and helping to both develop sales opportunities and drive them to closure. Development of technical expertise within the ecosystem of assigned customer verticals is a must. Ongoing consultation with sales and engineering teams after sales are closed is critical to ensuring ongoing customer satisfaction with … Zayo and its products, and the SE is expected to partner across the Zayo ecosystem, playing a role throughout the lifecycle of the customer relationship. Responsibilities Sales Focus and Solution Design Respond to requests for bids and proposals by providing fully-documented technical solutions, with diagrams, that clearly outline More ❯

of the designs of complex solutions within the assigned patch of accounts and a thorough understanding of how Zayo's solutions will interact with customer ecosystems. This requires a thorough technical understanding of all of Zayo's products across the Connectivity, Cloud, and Colocation product suites, as well as … in all offerings, and helping to both develop sales opportunities and drive them to closure. Development of technical expertise within the ecosystem of assigned customer verticals is a must. Ongoing consultation with sales and engineering teams after sales are closed is critical to ensuring ongoing customer satisfaction with … Zayo and its products, and the SE is expected to partner across the Zayo ecosystem, playing a role throughout the lifecycle of the customer relationship. Responsibilities Sales Focus and Solution Design Respond to requests for bids and proposals by providing fully-documented technical solutions, with diagrams, that clearly outline More ❯

parts: Planning and executing business development for Autonomy, Robotics, AI, and Automation for defence customers. Assisting with defence business strategy planning and operations. Understanding customer requirements and translating to Product and Engineering teams. You will report to our Head of European Government and Defence and partner cross-functionally … relationships with UK and European partner defence prime contractors, defence Program Teams and other relevant MOD and NATO organizations. Maintain a high level of customer intimacy within these communities. Develop and maintain a robust opportunity pipeline in CRM. Capture new business in alignment with Applied's technical expertise and … defence strategic roadmap This includes: tracking and planning defence-related relationships, managing customer relationships, visiting key existing and potential customers on a regular basis, and understanding customer technical and functional requirements. Assist with development of a detailed annual defence business development plan This includes: maintaining awareness of and More ❯

around the world Achieve your career dreams Job Overview : We are looking for a highly skilled Technical Solution Specialist to bridge the gap between customer requirements and our cutting-edge EV charging products. In this role, you will work closely with customers and internal teams, providing customised technical … activities, and ensuring the successful delivery of tailored EV charging system proposals. This position is ideal for someone with strong technical knowledge and excellent customer-facing skills. Job Description: Pre-Sales Support ：Collaborate with the sales team to provide technical expertise and solutions during the pre-sales process. Prepare … technical documentation and support bidding activities, including addressing customer questions and clarifications. Customer Engagement : Engage with customers to analyse their needs and challenges, providing tailored technical solutions that meet their requirements. Present product capabilities, system designs, and solutions to customers, highlighting key advantages and benefits. Solution Design and More ❯

around the world Achieve your career dreams Job Overview : We are looking for a highly skilled Technical Solution Specialist to bridge the gap between customer requirements and our cutting-edge EV charging products. In this role, you will work closely with customers and internal teams, providing customised technical … activities, and ensuring the successful delivery of tailored EV charging system proposals. This position is ideal for someone with strong technical knowledge and excellent customer-facing skills. Job Description: Pre-Sales Support ：Collaborate with the sales team to provide technical expertise and solutions during the pre-sales process. Prepare … technical documentation and support bidding activities, including addressing customer questions and clarifications. Customer Engagement : Engage with customers to analyse their needs and challenges, providing tailored technical solutions that meet their requirements. Present product capabilities, system designs, and solutions to customers, highlighting key advantages and benefits. Solution Design and More ❯

around the world Achieve your career dreams Job Overview : We are looking for a highly skilled Technical Solution Specialist to bridge the gap between customer requirements and our cutting-edge EV charging products. In this role, you will work closely with customers and internal teams, providing customised technical … activities, and ensuring the successful delivery of tailored EV charging system proposals. This position is ideal for someone with strong technical knowledge and excellent customer-facing skills. Job Description: Pre-Sales Support ：Collaborate with the sales team to provide technical expertise and solutions during the pre-sales process. Prepare … technical documentation and support bidding activities, including addressing customer questions and clarifications. Customer Engagement : Engage with customers to analyse their needs and challenges, providing tailored technical solutions that meet their requirements. Present product capabilities, system designs, and solutions to customers, highlighting key advantages and benefits. Solution Design and More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution Design … Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings with More ❯

and Mid Market Business, support and drive pre-sales activities both within this sector and across our wider B2B organisation. What you'll do : Customer Engagement: Actively engaging with customers and prospects to understand their needs, present Sky's solutions, and align them with customers' business strategies. Solution Design … Designing tailored solutions to meet customer requirements, supported by detailed technical documentation like diagrams and topology details. Technical Expertise: Demonstrating knowledge in networking architectures, protocols (e.g., SD-WAN, MPLS, VPN), WiFi standards, LAN, security frameworks (e.g., SASE, SSE), and voice services (e.g., VoIP). Support & Training: Providing technical … starter with a real passion for supporting customers on digital transformation journeys. You will have had experience in all or most of the following: Customer-Centric Engagement: Building strong relationships with customers and prospects by actively engaging with them to understand their needs and align Sky's offerings with More ❯