service orchestration to ensure delivery of scalable, adaptive, and future-ready services. Key Responsibilities Define and execute the overall ServiceNow product strategy, ensuring alignment with business goals and customer outcomes. Lead, mentor, and support the ServiceNow product organisation, driving high performance, skills development, and innovation. Oversee … platform architecture. Knowledge of Agentic AI, including autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Proven ability to shape product strategy and deliver roadmaps incorporating AI or data-driven enhancements. Experience in productising AI-driven features and developing associated go-to-market