1 to 25 of 91 ITSM Jobs in London

VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour More ❯

Experience of working with third party providers including managing their engineers and ticket queues Experience providing VIP support Solid understanding of Security and audit & compliance requirements Experience of ServiceNow ITSM Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all More ❯

Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical More ❯

software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯

software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯

AWS Inspector Agent-based and network-based scanning Cloud integrations (AWS, Azure, GCP) Dashboards and risk-based prioritisation Patch & Endpoint Management - Microsoft Intune/SCCM/WSUS Jamf Workflow & ITSM Integration - ServiceNow (dashboards, SOAR) Jira Cloud & Application Security - AWS Security Hub Azure Defender for Cloud Veracode Threat Intelligence & Exploit Context - Tenable Threat Intelligence Exploit DB Metasploit SIEM, SOAR & Monitoring - Microsoft More ❯

ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. More ❯

routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability, network resilience More ❯

licensing, cloud procurement, and hardware lifecycle management. Demonstrated negotiation skills with major vendors (e.g., Microsoft, AWS, Oracle, Cisco, Dell). Familiarity with procurement tools (e.g., Coupa, SAP Ariba) and ITSM systems (e.g., ServiceNow, Halo etc). Strong financial acumen and experience managing multimillion-dollar IT procurement budgets. Excellent communication and stakeholder management skills. Preferred Attributes Relevant certifications (e.g., CIPS, CPM More ❯

A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory basics. This opportunity requires you to work in the office full time (5 days per week). More ❯

A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory basics. This opportunity requires you to work in the office full time (5 days per week). More ❯

A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory basics. This opportunity requires you to work in the office full time (5 days per week). More ❯

be limited to : Achieve and maintain personal KPI's and contribute to team SLA's Provide a high-class telephone service and meet call quality expectations Utilise in-house ITSM tool to accurately and appropriately record and manage tickets Look to drive continuous improvement to team processes and procedures Review, improve and share knowledge to enhance existing knowledge base Operate More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

Developer, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party More ❯

leading teams of ServiceNow developers. Certified Technical Architect (or working towards Master Architect certification). At least 5 ServiceNow CIS certifications . Proficiency across multiple ServiceNow product lines beyond ITSM (e.g. ITOM, ITAM, HR, CSM, SPM, HAM/SAM). Strong scripting and integration skills - JavaScript, SQL, API/Web Services . Experience integrating ServiceNow with cloud platforms such as More ❯

complex technology/service transition programmes, ideally within financial services. Proven ability to deliver enterprise-scale programmes involving service introduction, operational readiness, and technology change. Strong understanding of IT service management principles (ITIL), governance, and change management. Demonstrated expertise in budget oversight, stakeholder engagement, and executive-level reporting. Excellent leadership skills with experience building and mentoring high-performing delivery teams. More ❯

SASE Identity & Access Management: Okta, Google Workspace SSO, SAML, OIDC and SCIM integrations, EntraID Automation/IaC: GitHub, PowerShell, Bash, Python, Terraform Patching: Automox, Nudge, Autopatch People Data: Workday ITSM: Fresh Service (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for More ❯

the ability to influence both technical and non-technical stakeholders. Leading small teams of architects. Desirable experience includes: Integration platform improvements. Cloud-smart strategies and automation platforms. Familiarity with ITSM/ITIL and system development life cycle methodologies. Why join ? This is more than a technical role - it's an opportunity to make a lasting impact. You'll be central More ❯

continual service improvement (CSI) Define and create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services) Produce Monthly Dashboards & Reports (ITSM tool, Power BI) Develop, implement and maintain process to manage/track complaints Communicate clearly both orally and in writing and present to our Colleagues in a non-technical way More ❯

A environments * Expertise in project management methodologies (Agile, PRINCE2, PMP) * Strong communication and stakeholder management abilities * Experience working across enterprise IT environments and with third-party suppliers * Familiarity with ITSM tools and infrastructure/cloud landscapes * PRINCE2 Practitioner or PMP certified or similar * Experience in regulated or high-compliance sectors will be highly beneficial London based (4 days per week More ❯

A environments * Expertise in project management methodologies (Agile, PRINCE2, PMP) * Strong communication and stakeholder management abilities * Experience working across enterprise IT environments and with third-party suppliers * Familiarity with ITSM tools and infrastructure/cloud landscapes * PRINCE2 Practitioner or PMP certified or similar * Experience in regulated or high-compliance sectors will be highly beneficial London based (4 days per week More ❯

related technology support. Proven ability to manage and facilitate activities by a variety of functional and geographically based teams to meet Service Management's requirements. Experience using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar More ❯

functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯

Server Print Queues Bit9/Carbon Black/App Control SCOM (monitoring) IIS, DFS, KMS (working knowledge desirable) Other Tools: Microsoft Excel (reporting and analysis) Incident Management Databases/ITSM tools Microsoft Teams (collaboration) About the Team The Retail Implementation Team is responsible for rolling out IT, voice, and data solutions across the UK, Ireland, Channel Islands, France, and Franchise More ❯