1 to 25 of 271 ITSM Jobs in England

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

starters. What Youll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint ...

Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service ...

Strong knowledge of Windows server infrastructure, networking, security, virtualisation, backups, cloud services (Microsoft 365, Azure/Entra) and Active Directory. Proven experience in IT service management and IT service desk leadership. Demonstrable experience delivering end-to-end IT projects. Strong understanding of cybersecurity fundamentals and best practices. Experience of managing ...

visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify ...

desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player ...

motivate other parts of the business locally/abroad to engage EDUCATION Engineering Strong English Language Proficiency Microsoft certification for M365 services Knowledge of ITSM tool ...

VMware/Hyper-V), and cloud platforms (Azure/AWS). Strong understanding of IT security, business continuity, and network-based storage. Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI). Experience of business continuity and disaster recovery systems and methods Required Qualifications: Level ...

Business ITSM Sales Executive - Integration Solutions/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record … ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM ...

Business ITSM Sales Executive - Integration Solutions/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission About the Role We’re seeking an experienced New Business Solutions Sales Executive with a proven track record … ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management ...

UK. This role goes beyond keeping the lights on--it shapes how technology supports clinicians, patients, and operational teams every day. Success requires deep ITSM expertise, strong stakeholder influence, and the resilience to lead through change. You will embed ITIL best practice, improve service maturity, and guide multi-disciplinary teams ...

reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management ...

report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within ...

report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within ...

global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication ...

incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks like ITIL. Technical expertise in troubleshooting, diagnostics, and administration across Windows and Linux environments. Proficient in using ticketing systems such as ServiceNow or JIRA. ...

evidence of working towards another relevant technical discipline or equivalent level of experience of working at a similar level. ISEB Foundation Certificate in IT Service Management (ITIL)v3 or equivalent experience. Evidence of continued professional development. Desirable Cisco Certified Network (CCNP) Professional EXPERIENCE Essential Experience of Cisco IOS installation ...

Monday to Friday onsite Key Responsibilities: Provide end-user support for hardware/software issues (laptops, desktops, printers). Manage and resolve tickets using ITSM tools (ServiceNow). Collaborate with expert teams for incident analysis and resolution. Prepare and stage hardware using SCCM. Troubleshoot Windows 11 systems. Set up conference ...

Analyst/Service Desk Analyst need? Some prior commercial experience in a 1st line Service Desk role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. Basic Active Directory experience, along with Windows, Microsoft 365, etc. Good troubleshooting skills across hardware, software ...

experience establishing support arrangements with third-party partners. Strong project and programme management capabilities (PRINCE2, MSP, or equivalent). Deep understanding of IT service management principles (ITIL v4 preferred). Proven track record of working at senior management level with C-suite and director-level stakeholders. Exceptional communication, facilitation ...

Engineer will also have experience of administering as many of the above as possible. Daily operational duties will include: Incident and Request management via ITSM suite. Management and Monitoring of existing IAM automation services, predominately focusing on Microsoft PowerShell and Graph API. Development, Test and Release of additional Automation services ...

Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure ...

Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure ...

think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable ...

Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company's IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. What are we looking for: Proven experience ...