126 to 150 of 498 Incident Management Jobs in London

Global Security (GS) Team provides security protection, investigation, resiliency and crisis management services in support of J.P. Morgan Chase, its employees, customers, assets, and facilities throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security Guard management, alarm … appropriate governance, leadership and resources for all security related aspects of the project Ensure effective communication and escalation of overall program status, implementation plans, management issues, priorities and risks Develop, implement & monitor performance metrics to ensure security scope, schedule, cost, quality, and resources are aligned with the broader project ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management … performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance. Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution. Drive post ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management … performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance. Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution. Drive post ...

Leeds Building Society seeks a Service Operations Lead to guide 6 analysts in alerting, monitoring, and maintaining service health. You will drive incident management using Dynatrace, coordinating cross-team responses and communications during outages. The role offers hybrid working with two days in the office and a chance ...

network devices • Provide Smart Hands support at data center site including 24/7 emergency high touch requests • Responsible for the on-site management of Colocation Data Centers COLO/DC contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures … inventory and DCIM Tool • Break Fix for IT Gear in Data Center • Cable Mining and Inspection, device labeling, cable tracking and troubleshooting • Capacity Management - Monitoring, Remediation, Planning and Maintenance • DC Compliance controls - test, document, track execution, evidence repository, matrix, and SOX compliance process • DC Visitor Access Process and record ...

recovery measures and addressing potential single points of failure. Troubleshoot complex issues across infrastructure and platform services,participate in the on-call rotation and incident-management process, and turn root-cause findings into lasting reliability improvements. Collaborate with application development teams and other stakeholders to meet internal Service … knowledge. Experience designing and implementing scalable, resilient, and well-tested distributed systems. Experience with Service Level Objectives, Service Level Agreements, monitoring, alerting, capacity planning, incident management, or disaster-recovery testing. Experience building automation that reduces repetitive work, improves release safety, or increases infrastructure efficiency. Strong communication and documentation ...

operate as a credible peer to the most senior leaders in the business. You will redesign and embed Teya's enterprise and operational risk management approach so that it is fit for purpose today and scalable for a more complex, multi-entity, increasingly regulated future. You will turn risk … management into something clear, practical and decision-useful. ResponsibilitiesRedesign the ERMF and translate it into clear risk appetite statements, KRIs, ownership structures and core controlsDrive adoption across L1 and L2 leadership, ensuring the framework is embedded in how the business runs — not treated as a paper exerciseBuild the control ...

business operations. You will build strong relationships with internal clients and stakeholders to support revenue-impacting issues. The role emphasizes problem anticipation, operational stability, incident management, and collaboration across regions. #J-18808-Ljbffr ...

capacity and capability to deliver strategic priorities. Influencing workforce planning and resource allocation to build sustainable, high-performing teams. Supporting operational resilience through effective incident management, continuous learning and risk reduction. Championing engineering excellence, collaboration and knowledge sharing, while leading organisational change and influencing senior stakeholders. About … high-performing teams. Understanding what motivates engineers and QAs, and creating the conditions for individuals and teams to thrive. Supporting live production systems, including incident management, diagnosis, triage and resolution. Working with Agile delivery approaches, including Scrum and Kanban. Collaborating effectively within cross-functional teams and influencing ...

experienced Facilities Manager to oversee and continuously improve our London office environment, supporting a high-performance technology trading business. The role combines traditional facilities management with technical infrastructure oversight, critical environment management, and workplace strategy. Reporting to Head of Facilities EMEA (based in Dublin), you will be expected … ensure the seamless operation of a mission-critical office environment where uptime, resilience, security, and employee experience are paramount. This role requires strong vendor management, project delivery capability, and a solid understanding of technical building systems supporting trading and technology operations. What you'll be doing: Facilities Operations & Workplace ...

across ICT risk, resilience, and third‐party risk domains. Key Responsibilities Plan and execute first‐line control testing aligned with regulatory requirements (ICT risk management, incident management, resilience, third‐party risk) Assess design and operating effectiveness of key controls supporting regulatory compliance Perform walkthroughs, evidence reviews … document control gaps, weaknesses, and non‐compliance against legal requirements Translate technical findings into clear, concise business language with actionable recommendations Produce high‐quality management reports, working papers, and summaries on control effectiveness and testing outcomes Track remediation actions, validate closure, and support retesting activities Ensure audit‐ready documentation ...

people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When ...

latency and equities space. As a Platform Storage Engineer, the person will define, design and develop plans for installation/reconfiguration, and overall management of storage systems to provide reliable, resilient and secure data warehousing and management solutions. In this role, the person is expected to have strong … define requirements and deliver solutions to meet organisational needs including new deployments, upgrades, performance tuning and testing. Implement and utilize asset inventory, configuration management database, capacity management, performance management, resource optimization, and security (access control, authorization, and accounting) for all technologies in scope. Define requirements, perform research ...

thought leadership. Role – We are seeking an experienced Salesforce DevOps Engineer/Lead to lead and optimise Salesforce DevOps, CI/CD and release management across a complex enterprise Salesforce environment. This role requires strong hands-on expertise in Copado, Salesforce CI/CD, release management, deployment automation … environment management and Git-based source control , combined with the ability to establish robust DevOps governance and delivery standards. You will work closely with Salesforce Architects, Developers, Product Owners and delivery teams to automate and streamline deployments across multiple Salesforce environments, improving release quality, security, governance and delivery efficiency ...

high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance. The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated … managing service‐level objectives (SLOs), error budgets, and proactive reliability engineering across critical services. Ensure end‐to‐end service reliability and resilience, including capacity management, availability, performance, and disaster recovery, aligned to operational resilience requirements for banking services. Lead Network Operations and Infrastructure Operations (NOC), ensuring 24/ ...

strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem leads, client stakeholders, and cross‐functional teams to ensure our services are stable, secure, efficient, and continually improving. You will be accountable … ability to deliver exceptional, measurable live service outcomes. Key responsibilities You will lead the development and maturity of Made Tech’s operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury … platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform Governance Ensures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight. Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards ...

500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE … enroll laptops, support new‐hire onboarding and offboarding, manage office hardware inventory, and assist with asset audits and reporting. Apply ITSM best practices across incident, request, problem, change, knowledge, and asset management; identify recurring issues, contribute to root‐cause analysis, and implement or recommend lasting corrective actions. Support ...

improve operational efficiency and reduce manual effort. Monitor platform utilisation, service health, and operational KPIs, providing meaningful reporting and recommendations for improvement. Support major incident investigations, root cause analysis, and problem management activities. Mentor engineers and support teams on Splunk, Cribl, observability best practices, and troubleshooting techniques. Drive … continuous improvement across monitoring, alerting, event management, and operational processes. What We Are Looking ForEssential SkillsSplunk Core Certified Consultant (or equivalent experience).Extensive experience administering and supporting large-scale Splunk Enterprise environments. Deep expertise in: Indexer ClusteringSearch Head ClusteringSmartStoreMulti-terabyte daily data ingestionPerformance tuning and operational resilienceCapacity planning ...

Global Security (GS) Team provides security protection, investigation, resiliency and crisis management services in support of J.P. Morgan Chase, its employees, customers, assets, and facilities throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security Guard management, alarm … appropriate governance, leadership and resources for all security related aspects of the project Ensure effective communication and escalation of overall program status, implementation plans, management issues, priorities and risksDevelop, implement & monitor performance metrics to ensure security scope, schedule, cost, quality, and resources are aligned with the broader project goals ...

based CI/CD pipelines, AWS environments and infrastructure-as-code workflows. This includes improving SAST, software composition analysis, secret scanning, IaC scanning, vulnerability management and AWS misconfiguration management so that findings are actionable, low-noise and owned by the right teams. … security mindset: you know how to work with engineers, explain risk clearly and design controls that help teams move securely without unnecessary friction. Vulnerability management at scale: experience improving how application vulnerabilities, dependency risks, bug bounty findings, penetration test findings and advisories are identified, prioritised, owned and remediated across ...

constructive feedback, and conduct performance reviews. Motivate and engage the team to ensure high morale and productivity. Effectively delegate and prioritise tasks for efficient incident resolution and request fulfilment. Manage requests following standard project management methodology (plan, build, deliver, run) with associated reporting. Desirable skills Overall Experience & Qualifications … amplification. Proficiency with various display technologies (LED walls, LCD displays, projectors, interactive whiteboards) and associated calibration/optimisation. Experience with digital signage platforms, content management systems, and display network management. Understanding of live streaming, video recording, and content distribution technologies. Network & Infrastructure: Strong understanding of AV over IP technologies ...

activities to enhance overall service delivery.In this role, You willUnderstand functional requirements and translate business requirements into technical database specifications.Provide production support and release management for Db2 database environments.Design, implement, and maintain physical database structures and configurations.Build, review, test, implement, and support application database releases.Implement and manage RACF/… database migration, upgrade, and data conversion initiatives.Perform root cause analysis and provide timely resolution of database-related incidents and problems.Demonstrate strong analytical and problem-management capabilities to resolve complex technical issues.Provide consulting services on database performance monitoring, tuning, capacity planning, and optimization.Coordinate with development teams during project implementations ...

take your career wherever you want it to go. Join EY and help to build a better working world. Director – DSO – UK Data Incident Investigations Strategic LeadAbout EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident handling and investigation capability to improve consistency, speed and governance in suspected data incident triage and investigation. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The opportunity: As a director, you will ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...