126 to 150 of 208 Incident Management Jobs in London

Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. … bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams ...

deliver high-quality solutions.ResponsibilitiesContribute to the design and implementation of cloud infrastructure solutions within established architectural guidelinesRespond to and assist in diagnosing system management alerts and operational exceptions, escalating where appropriateApply and advocate infrastructure best practices within the teamContribute to scripts, automation, and Infrastructure as Code developmentParticipate in change … management processes, ensuring changes are properly documented, tested, and executedCollaborate closely with development, support, and platform teamsAssist in daily support of assigned systems and products through proactive monitoring and early detection of issuesConfigure, troubleshoot, and maintain cloud infrastructure components across multiple environmentsRequirementsCloud infrastructure experience with AWS, Azure, or GCPInfrastructure ...

data products * Driving data engineering best practices across development, automation, monitoring, and operations * Coaching, mentoring, and supporting Data Engineers and Senior Data Engineers * Leading incident management, root cause analysis, and service improvement initiatives * Helping define engineering standards, coding practices, and automated testing frameworks * Working closely with product, platform ...

quality solutions. Responsibilities Contribute to the design and implementation of cloud infrastructure solutions within established architectural guidelines Respond to and assist in diagnosing system management alerts and operational exceptions, escalating where appropriate Apply and advocate infrastructure best practices within the team Contribute to scripts, automation, and Infrastructure as Code … development Participate in change management processes, ensuring changes are properly documented, tested, and executed Collaborate closely with development, support, and platform teams Assist in daily support of assigned systems and products through proactive monitoring and early detection of issues Configure, troubleshoot, and maintain cloud infrastructure components across multiple environments ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

aligned to operational requirements./n - Identify dependencies, risks and opportunities for improvement across the technology estate./n/n Restaurant Operations & Incident Management/n/n - Own the technical stability of restaurant technology environments./n - Support major incident response and critical service restoration … technical debt, unsupported workarounds and unnecessary complexity./n - Support new restaurant openings, refurbishments and technology refresh programmes./n - Use operational data and incident trends to identify improvement opportunities./n - Drive consistency across countries whilst balancing local operational requirements./n/n Supplier & Vendor Management ...

Platform & Security Engineering organisation. Security at Kaluza isn’t a silo, so you’ll work closely with colleagues across security engineering, identity and access management, platform engineering and enterprise technical services.As Security Operations Lead, you’ll own and grow the Security Operations function, leading a team across … manage the performance of a Security Operations team across the UK and Australia, creating an environment of continuous learning, clear ownership and psychological safetyEvolve incident response: Develop our incident response processes, especially around AI, maintain playbooks and standard operating procedures, and run exercises that build team confidence when ...

teams to understand customer-impacting issues and recurring pain points, clarify requirements, and convert those insights into prioritised engineering work and product improvements. Lead incident management and prevention: Guide the response to significant service incidents, communicate customer and business impact clearly, drive effective root-cause analysis, and ensure … post-incident learning results in durable corrective actions that reduce recurrence. Drive automation and self-service: Lead the development of automation, diagnostics, preventative guardrails and self-service capabilities that improve reliability, simplify operational processes, reduce manual effort and create reusable solutions. Guide responsible AI adoption: Provide direction ...

engineering expertise when required. Lead the Marketing & Commercial Data team's response to incidents affecting capabilities it owns, working within the Commercial Technology incident-management model led by Commercial Platform. Ensure operational health, capability risks, technical debt and engineering improvements are visible and prioritised alongside product and programme … associated with secure, resilient and scalable production systems. Experience supporting teams responsible for operating and continuously improving business-critical technology. Strong communication and stakeholder-management skills across technical and non-technical audiences. Experience working in partnership with senior technical leaders, architects or Technical Leads. Comfortable operating across Product, Engineering ...

Delivery: Building new platform components, from initial design to deployment.Operational Support: Ensuring the health and stability of our systems through on-call rotations and incident management.Business as Usual (BAU): Continuous maintenance, improvements, and support for audits and compliance.Tech stack and tools:Python, Ruby, Golang;Terraform;Atlantis AWS, GCP;Kubernetes ...

success metrics and determine feasibilityOwn, Track and report on delivery scope, progress, risks and dependenciesEnsure delivery standards for requirements, documentation, testing, releases, monitoring and incident management are metImplement feedback loops and metrics to track and report on adoption, trust, and impact to SA leadership and senior stakeholdersCollaborate with … standards and approvals (permitted use, privacy, security, model governance and third-party risk).Role Requirements & SkillsSkills/CompetenciesHighly organised with strong programme/project management skills; able to manage multiple initiatives concurrently and deliver results. Exceptional stakeholder management with the ability to build trusting relationships and drive consensus ...

compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone's over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available … requires ongoing evaluation of the firm's needs in observability, monitoring, alerting, resilience, and recovery. We work alongside service owners on design, implementation, and management of services for continuous improvement. We achieve the requisite reliability of services using clear definitions and measurable targets. We plan for and practice recovery ...

Middleware Platforms Support Lead - Vice President Sector: Financial Services/Banking Department: Production Management & Service Delivery About the opportunity Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production Management & Service Delivery function. This … resilience improvements. Enhance monitoring, observability and alerting to improve service availability and reduce operational risk. Work collaboratively with infrastructure, application support, engineering and service management teams. Support business-critical services within a 24/7 production environment, including on-call, major incident and out-of-hours activities. Improve ...

configuration Proven experience managing Drupal upgrades, security patching, regression testing, deployments and rollback procedures Experience maintaining secure and resilient web services, including monitoring, logging, incident management, performance optimisation and backups Practical understanding of WCAG 2.2 AA, accessible HTML, keyboard navigation and screen reader compatibility Experience with Git, pull … requests, code reviews, CI/CD pipelines and automated testing Experience integrating REST APIs and third-party web services Understanding of web security, vulnerability management, access controls and secure development practices Experience working within Agile delivery teams, managing technical backlogs, estimates and dependencies Strong communication skills and the ability ...

systems. Maintain internal security documentation, standard operating procedures, and developer best-practice guidance. Provide specialized infrastructure, cloud, automation, and CI/CD support during incident response operations and threat investigations. WHAT YOU WILL NEED: 4+ years of experience in Security Engineering, Platform Security or SRE/DevOps, with demonstrated … over manual workflows and clear cross-team communication. Familiarity with perimeter and monitoring tooling (e.g., Cloudflare/WAF, SIEM, Wazuh/HIDS, EDR, and incident-management platforms).NICE TO HAVEKnowledge of security standards and governance frameworks (e.g., CIS Benchmarks, NIST, SOC2 ...

cost optimisation across cloud and production environments.Embed security-by-design principles into infrastructure, delivery processes and AI-assisted development practices, including access controls, secrets management and policy compliance.Act as a technical leader across engineering teams, championing AI innovation, mentoring engineers, improving developer experience, and using data-driven insights … optimising CI/CD pipelines, automation frameworks and delivery processes that improve engineering efficiency and reliability.Strong understanding of observability, including logging, monitoring, alerting and incident management, with a focus on maintaining highly available and resilient systems.Passion for applying AI and automation to engineering workflows, with the ability ...

hands-on technical leadership role suited to someone with deep Workday expertise who can combine technical delivery with architecture, security, reporting and service management responsibilities. Key Duties & ResponsibilitiesContribute to the Workday technical architecture and roadmap, ensuring solutions are scalable, secure, supportable and aligned with wider business and technology priorities. … analytics capabilities, providing trusted information to support operational and strategic decision-making. Maintain the stability, performance and availability of Workday technical services through monitoring, incident management and effective service governance. Troubleshoot complex integration, data and platform issues, identifying root causes and implementing sustainable solutions. Complete technical assessments, testing ...

University. Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues. Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate. Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies. Help ensure … environment. A good understanding of Microsoft 365 and modern workplace technologies. Experience supporting classroom, meeting room, audiovisual or collaboration technologies. Knowledge of service desk, incident management and support processes. Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users. Good ...

frameworks that enable data scientists and ML engineers to deploy models safely and efficiently. Own production services, infrastructure and operational excellence practices, including incident management and root cause analysis. Optimise distributed compute workloads and resource utilisation across cloud environments. Drive Infrastructure-as-Code adoption and platform standardisation across ...

logging solutions. We use OpenTelemetry, AWS Cloudwatch and SigNoz so experience with them is a bonus. Basic SRE knowledge, and experience in alerting and incident management platforms (eg. incident.io, Pagerduty)Proven ability to provide and support strong and scalable CI/CD pipelinesLinux, Git, Docker and good scripting ...

knowledge. DevOps and automation: Experience with CI/CD pipelines and Infrastructure as Code. Reliability and observability: A solid understanding of monitoring, observability and incident management. Containers and security: Knowledge of Docker and cloud security best practices. Technical and strategic leadership: The ability to set direction, solve complex problems ...

trading desks and engineering teams to implement best-in-class deployment practices, optimize performance and enhance overall reliability across complex trading environments. ResponsibilitiesEnsure proactive management of workflows and system reliability for global trading environmentsDesign and implement best practices for application deployment, monitoring and observabilitySupport and troubleshoot production issues … real-time, providing rapid incident resolutionEstablish and maintain CI/CD pipelines for front-office environments to improve release efficiencyCollaborate with traders, developers and infrastructure teams to ensure system scalability and performanceLead integration and performance testing strategies for low-latency trading platformsOptimize processes for compliance and audit readiness, including ...

cyber security strategy and roadmap, ensuring alignment with business objectives, regulatory requirements and the Bank's risk appetite. Oversee cyber risk, control effectiveness and management reporting, ensuring cyber risks remain aligned to the Bank's risk appetite and regulatory obligations. Act as Incident Director during major cyber incidents … capabilities, controls and operational effectiveness. Develop cyber talent, succession plans and organisational capability across the cyber function. Key Interfaces: Technology TeamsOperational Resilience TeamHuman ResourcesChange Management ArchitectureData PrivacySupplier ManagementPerson SpecificationKnowledge/Experience/Skills: Significant cyber leadership experience Experience within a regulated environment Experience managing outsourced cyber services Experience leading ...

solution architecture, integrations, and product capabilities. Manage high-priority customer escalations, driving issues through to resolution and providing clear, regular communication throughout the incident lifecycle. Partner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services. Identify recurring technical issues and trends … contributing to root-cause analysis, problem management, process improvements, and automation opportunities. Develop and maintain knowledge articles, troubleshooting guides, technical documentation, and operational procedures. Support new product launches, migrations, and strategic customer initiatives. Share technical knowledge across the team and provide guidance and mentoring to junior colleagues. Support team ...

support for internal users and external partners. Drive the best performance and behaviors from your team in line with our company values and performance management framework, coaching and up-skilling colleagues regularly. Provide day-to-day oversight for our Mac and Windows environments, ensuring our managed systems and network … service standards. Assist in the development of data and metric-driven dashboards to identify opportunities for process improvements and to track team performance. Manage incident response and escalation processes to ensure timely and effective resolution of technical issues. Support the execution of IT projects related to office infrastructure ...