176 to 200 of 497 Incident Management Jobs in London

Marella Cruises, coordinating all teams and capabilities to keep our infrastructure, software, and applications running smoothly across the cruise business. Taking ownership of incident and problem management, you'll issue timely communications to stakeholders whilst enabling delivery teams to maintain full ownership of resolution, including out-of-hours … Maintaining a solid understanding of the application landscape and business functionality, you'll stay well connected with key SMEs and technology stakeholders to support incident response. There'll be some travel involved to support operations and experience our amazing cruise product first-hand. About You Solid experience building ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing … issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans ...

London.Travel can be expected as needed to facilitatetheexecution of projects in the localstatesbut is not expected to exceed30to 60days a year. KEY RESPONSIBILITIES Project Management Lead regional IT projects end-to-end, including network rollouts, store expansion, ISP migration, identity management, and IT security initiatives. Plan and allocate … resources to deliver projects on time and within budget, and organise hypercaresessions to ensure a smooth transition into business-as-usual operations. Stakeholder Management Act as the primary liaison between the IT function, senior management, regional business stakeholders, external partners, and Global HQ. Build strong working relationships ...

Manager to lead the delivery, support, and continuous improvement of critical banking applications. This hands-on leadership role combines application development, operational support, vendor management, project delivery, and team leadership, ensuring secure, reliable, and compliant technology services across core banking platforms and business applications. Client Details A financial services … based in London. Description Lead the design, development, implementation, integration, and ongoing support of business-critical applications. Oversee core banking platform environments, including patch management, environment refreshes, and operational support. Provide fix-on-fail support for core banking and associated infrastructure platforms. Manage application development projects, enhancements, and change ...

maintaining the integrity, resilience, and availability of critical infrastructure. This role is ideal for an ambitious technical professional looking to progress into Engineering Management or Critical Facilities Management. Please Note: shift pattern is a Continental Shift Pattern - 4 days on, 6 days off, 4 nights …/LV electrical distribution systems UPS systems and batteries Standby generators and fuel systems Switchgear and transformers Static transfer switches Power monitoring systems Building Management Systems (BMS) Electrical protection systems Emergency lighting and life safety systems Lead response activities during faults, alarms, outages and abnormal operating conditions. Perform technical ...

delivery of machine learning and AI solutions for complex payments and banking operations problems, from discovery and framing to production rollout and lifecycle management Develop innovative machine learning solutions, including generative AI and multi‐agent approaches, and define evaluation, safety, and monitoring strategies for production use Own production deployment … machine learning capabilities that scale across use cases, including feature engineering, evaluation harnesses, prompt tooling patterns, agent frameworks, orchestration, and context and memory management Provide technical leadership and mentorship through code reviews, design reviews, best practices, and upskilling across data science and engineering partners Communicate with technical ...

delivery of machine learning and AI solutions for complex payments and banking operations problems, from discovery and framing to production rollout and lifecycle management Develop innovative machine learning solutions, including generative AI and multi-agent approaches, and define evaluation, safety, and monitoring strategies for production use Own production deployment … machine learning capabilities that scale across use cases, including feature engineering, evaluation harnesses, prompt tooling patterns, agent frameworks, orchestration, and context and memory management Provide technical leadership and mentorship through code reviews, design reviews, best practices, and upskilling across data science and engineering partners Communicate with technical ...

position works closely with the Cloud Engineering team to align on network, server, and connectivity requirements as services migrate to Azure. Responsibilities Network Infrastructure Management: Manage 7IM’s internal and external networks, including office/data centre LANs, WAN, Wi-Fi, and Azure cloud. Install, configure, and upgrade network … wide access policies, and stay updated on cybersecurity risks to address vulnerabilities and threats. Infrastructure Availability & Support: Keep IT infrastructure consistently available through efficient management of requests, prompt incident resolution with root cause analysis, and ongoing improvements. Provide third-line support for complex issues and elevate major outages ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing … issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership * Own the end-to-end payment … Maintain operational procedures, technical documentation, and support models. * Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team Leadership Project and Change Management * Lead the delivery of payment-related projects and strategic initiatives. * Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. * Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership * Own the end-to-end payment … Maintain operational procedures, technical documentation, and support models. * Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team Leadership Project and Change Management * Lead the delivery of payment-related projects and strategic initiatives. * Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. * Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership * Own the end-to-end payment … Maintain operational procedures, technical documentation, and support models. * Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team Leadership Project and Change Management * Lead the delivery of payment-related projects and strategic initiatives. * Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. * Manage project plans ...

Lead to strengthen our governance, assurance and compliance capabilities. This is a newly created role that will take ownership of Information Security governance, audit management and compliance across The FA's Digital Technology function. Acting as the focal point for security governance activities, you'll lead … governance, risk and compliance matters. What will you be doing? Lead the ongoing development, implementation and maturity of The FA's Information Security Management System (ISMS). Own and manage The FA's ISO 27001 compliance roadmap, ensuring the organisation maintains certification readiness and continues to improve security maturity. ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … executed in accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … executed in accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … executed in accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence ...

infrastructure, and networking. Implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to track system health. Automate root cause analysis and incident detection through advanced monitoring techniques. Incident Response & Reliability Engineering Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through improved … observability. Integrate monitoring and alerting tools with incident response platforms (ie: ServiceNow). Develop self-healing and auto-remediation mechanisms to reduce operational toil. Improve alerting strategies by reducing false positives and improving signal-to-noise ratio. Governance, Compliance & Reporting Define observability best practices and governance models to ensure ...

remain calm under pressure and take control of incidents Experience in writing procedures and reports A passion for technology and security safeguarding Strong Project Management Skills (administration and orientation skills) Self‐driven and “can do” attitude Flexible/adaptable and professional approach to work Ability to mentor and develop … training. Required to ensure that all Security personnel understand and comply with their responsibilities for both security compliance and governance. To assist in the management of any/all third‐party security service providers including ensuring that they deliver services in line with both contractual terms and specific THFC ...

operational resilience obligations. Meet regulatory obligations by design (FCA/ESMA EMIR & MiFID II, DORA and other relevant global obligations).Contribute to change management and incident management frameworks. Mentor and upskill engineering teams on architecture principles, cloud-native patterns and best practice. Drive adoption of DevSecOps … bank, exchange or vendor).Proven experience designing systems for listed derivatives, securities and/or FX processing. Strong understanding of order processing, execution, risk management, margining, collateral, valuation and give-up processing. Strong knowledge of FIX protocol and CCP/vendor connectivity (e.g. ICE Clearing, Eurex, LME, CME).Extensive ...

cybersecurity and emerging trends. Promote a strong culture of infrastructure resilience, cybersecurity awareness and accountability. Infrastructure & IT Operations Lead the design, implementation and ongoing management of IT infrastructure, networks and core systems. Ensure high availability, performance, resilience and reliability of critical technology services. Oversee IT service delivery, incident management and operational support. Develop and maintain robust disaster recovery and business continuity capabilities. Establish and maintain effective IT policies, standards, procedures and operational controls. Cybersecurity, Risk & Compliance Own and develop the organisation's cybersecurity strategy. Protect information assets and ensure appropriate security controls are implemented and maintained. ...

Windows 2008R2/2012 experience Experience of working within a virtualised environment, including virtualised SQL servers using VMWare Powershell & PowerBI SQL Server Upgrades Change Management process Incident Management process Use of BMC Remedy/Helix Useful Experience Active Directory Commvault SCOM SQL Server 2025 Jira/Confluence ...

safely integrate new systems into live environments while protecting reliability, capacity, and compliance. Key responsibilities include overseeing critical infrastructure maintenance and repairs; leading change management reviews for critical maintenance activities; and ensuring work plans, risk assessments, method‐of‐procedure documentation, rollback plans, stakeholder communications, and execution controls protect data … center availability. The role leads incident response and post-incident reviews, directs root cause analysis and corrective and preventive action plans, validates commissioning and design deliverables, oversees site assessments and build activities, and establishes consistent operational policies and procedures. The Senior Manager holds colo partners accountable to contractual ...

measurably better end-user experience across the board. Job responsibilities Defines the SRE vision, north-star outcomes, and multi-year roadmap for the Production Management team, aligned to both CIB and JPM Global Technology priorities. Establishes the SRE operating model across global regions (ways of working, intake, prioritization, engagement … practice) that scales reliability improvements across many application flows. Defines and implements standards for: Service cataloging, SLO/SLI frameworks and error budgets, incident response maturity, blameless post-incident reviews, resiliency patterns, capacity, performance, and scalability engineering. Drives service reviews with evidence-based reporting (availability, latency, incident ...

reliability, performance, and continuous improvement of our platform stack. This is a senior, hands‐on leadership role combining deep technical expertise with team management and operational ownership. You will lead a team of platform engineers, drive operational excellence, and act as the key interface between business stakeholders, engineering … performance of core business platforms Oversee 1st/2nd line support escalation, acting as the senior point of contact for critical issues Lead major incident management, root cause analysis, and post‐incident reviews Technical Leadership Provide hands‐on technical guidance across cloud infrastructure, application support, and DevOps ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting ...