Technical Support Engineer
- Location
- Greater London, England, United Kingdom
rotations for urgent off-hours issues Participate in taking calls (during business hours) from VIP customers for urgent issues Distinguish between application database, operating system, network, and hardware problems and take ownership of issues through to resolution Present complex technical information to non-technical audiences Provide accurate … articles, post-mortem root-cause analyses, and customer-facing resolution summaries. Use advanced prompt engineering with LLMs such as Gemini or Copilot to investigate system logs, interpret API failures within Postman, and create novel solutions for software issues. Use Medidata's proprietary AI models and internal language tools ...