1 to 25 of 33 Problem Management Jobs in London

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

ITOM, IRM, CMDB). Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process area. Paying: to £550/day (Outside IR35). More ❯

and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing priorities. Strong team leadership skills, with More ❯

reports to the CISO and is part of the Risk, Security and Control (RSC) team. RSC are collectively responsible for ensuring IT Security is managed through Identity and Access Management and Cyber Security. Additionally, RSC ensures all risks are recorded and where possible mitigated and IT controls, procedures and policies are implemented successfully. NUMBER OF DIRECT REPORTS Twelve MAIN … the technical capability to support the creation of a strategic direction for PAM and Authentication along with their tool set, together with supporting and maintaining overall service health, vendor management and ensuring the direction taken aligns with the overall strategic objectives of the organisation. The team handles day to day management of all CyberArk (PAM) and Authentication needs … of the business achieved by the following tools: Active Directory on premise, Entra ID for Cloud & CyberArk. There will need to be close co-ordination with the Access Management Team, so experience in this area would be required. The tool for Access Management is RSA IG&L. All technical documentation and platform standards must be kept up to More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change … management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of More ❯

regularly to ensure you are on top of the priority tickets and managing competing demands Provide customers with regular updates using the appropriate channels and the company’s service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Follow the company’s processes for Incident Management, Service … Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS Proven experience in a comparable IT support role with a strong technical background Exceptional client … to use your own initiative Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment Industry renowned training/certifications More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are … Brief Role Objective: The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of technical experts. The role has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy. More ❯

to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management certifications including PMP, ITIL, Prince2 … MSP, etc. • 6 or more years of relevant work experience. • 4-5 years of experience in technical wireless deployment management, preferably in Private 5G or complex cellular enterprise deployments. • Experience in project planning and providing leadership. • Exceptional communication and interpersonal skills. • Willingness to travel up to 50%. Even better if you have: • 10+ years of Professional Services project … with excellent communications and team building skills across multiple work locations. • Strong technical acumen to understand and solve complex network and application layer challenges both from a design and problem management perspective More ❯

Our client, a major financial institution are looking for an Oracle Environment Manager to be a pivotal figure of their Finance Modernisation Programme, responsible for the strategic planning, proactive management, and operational oversight of all programme environments; working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. Programme environments in scope include Oracle Fusion SaaS … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Key Responsibilities: Environment Strategy & Planning: Develop and maintain a comprehensive environment roadmap covering SaaS, PaaS, and performance management platforms. Provisioning & Configuration: Lead … setup and configuration of environments aligned with project timelines and security policies. Release Management: Manage environment refreshes, patching, and upgrades across all platforms. Stability & Performance: Monitor health and performance, resolve issues in collaboration with technical teams and vendors. Change Control & Governance: Implement robust change control procedures with proper documentation and approvals. Access Management: Control access to environments in More ❯

Our client, a major financial institution are looking for an Oracle Environment Manager to be a pivotal figure of their Finance Modernisation Programme, responsible for the strategic planning, proactive management, and operational oversight of all programme environments; working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. Programme environments in scope include Oracle Fusion SaaS … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Key Responsibilities: Environment Strategy & Planning: Develop and maintain a comprehensive environment roadmap covering SaaS, PaaS, and performance management platforms. Provisioning & Configuration: Lead … setup and configuration of environments aligned with project timelines and security policies. Release Management: Manage environment refreshes, patching, and upgrades across all platforms. Stability & Performance: Monitor health and performance, resolve issues in collaboration with technical teams and vendors. Change Control & Governance: Implement robust change control procedures with proper documentation and approvals. Access Management: Control access to environments in More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

SDLC) - Application design and testing requirements for DR-readiness, On-/Off-boarding process changes KD DR Service Delivery - Monitoring tool requirements, DR process, Incident/BCM/Crisis Management Process integration, Updates to existing ITIL Incident & Problem management processes KD DR Tools - To be identified during scope of project, e.g. data repositories, communication channels, synchronisation with … Excellent communication and interpersonal skills, with the ability to work effectively with process owners and stakeholders across various levels of the organization Proven ability to manage projects, including change management initiatives, with a track record of successful implementation Strong understanding of IT governance frameworks and IT security control principles (e.g., NIST CSF, ISO 27001, ITIL), with proven ability to … Understanding of system integration concepts, API usage, and common IT infrastructure/application landscapes to effectively identify automation and optimization opportunities across systems Advanced degrees or certifications in process management (e.g., Six Sigma, BPM) are highly desirable More ❯

and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to … Kubernetes clusters (AWS EKS) in production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable working in incident and problem management processes. Strong GitOps mindset for managing platform and configuration changes. Good communication and documentation skills. Qualifications (Desirable) Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Security Specialist (CKS). AWS Certified Solutions Architect – Associate and/or AWS Certified DevOps Engineer – Professional. Nice-to-Have Experience with Python scripting for automation and reliability tooling. Knowledge of More ❯

and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to … Kubernetes clusters (AWS EKS) in production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable working in incident and problem management processes. Strong GitOps mindset for managing platform and configuration changes. Good communication and documentation skills. Qualifications (Desirable) Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Security Specialist (CKS). AWS Certified Solutions Architect – Associate and/or AWS Certified DevOps Engineer – Professional. Nice-to-Have Experience with Python scripting for automation and reliability tooling. Knowledge of More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser … activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations. The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and … systems management, as well as vendors and/or consultants. About the Role We are looking for a Network Support Analyst to join our UK-based team in London. You will help support our global network infrastructure, handling both BAU issues and provide support for projects. Ideal candidates should possess excellent customer service skills and be capable of working More ❯

changes coming through pipeline, contributing to design, development, testing and release to ensure service and operational aspects are fully catered for - especially monitoring, KPI's, customer and agent impact Management of tickets on postmaster function - processing tickets and ensuring escalations dealt with and backlog kept to a minimum Management of phishing/spam/compromised account investigations - proactively … and maintain knowledge base on email service for wider team What you'll bringRequired: Data Led analysis to identify dependencies and challenges. Critical Thinking associated with operational and Service management for a Large scale Email platform Experience in Change Incident and Problem management Integration skills by bringing teams/squads together to triage, qualify, RCA and fix More ❯

providers. The Enterprise Service Manager plays a vital role in customer retention and growth by delivering exceptional service performance, optimising response and resolution times and driving improvements in service management processes. Responsibilities Here are how your day-today responsibilities of the role will look like, but are not limited to: Act as the primary point of contact for assigned … the customer and Expereo organisations. Collaboratively coordinate the defined escalation matrix, to activate relevant responses from Delivery, Support and other functions for serious ongoing issues. Work closely with the Problem Management team to proactively report on services which need to be discussed with the local providers to bring stability to the delivered services. When required, create and manage … experiences. Ability to anticipate customer needs, proactively addressing concerns and ensuring long term satisfaction. Strong leadership skills with the ability to influence and drive change within a global service management framework Strong analytical skills with ability to interpret complex data, identify trends and drive data-driven decisions. Excellent communication and stakeholder management skills, with the ability to interact More ❯

QBE security and enhance knowledge and information sharing. Actively communicate with staff and third parties to correctly identify and resolve problems and manage their expectations. Document incidents, requests and problem management information to ensure required compliance standards/SLAs are achieved. Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause More ❯