26 to 47 of 47 Problem Management Jobs in London

the ICBC Standard Bank business. Your responsibilities will span across strategy, engineering, delivery, business-as-usual operations oversight. What You'll Be Doing Provide strategic leadership and hands-on management across the Infrastructure Platform estate ensuring the delivery of highly available, scalable, and secure services. Deliver both technical and managerial oversight for core infrastructure platforms, including Wintel, Networks, and … Engineer, Deploy, and Operate" processes in accordance with the IS&O operating handbook, ensuring seamless service delivery, operational excellence, and smooth service transitions. Contribute to the IS&O portfolio management function by offering deep technical insight and support for business-driven projects and infrastructure-related initiatives. Ensure the stability, efficiency, and security of IT infrastructure operations across ICBCS offices … supported by strong governance and risk management practices. Implement global IT strategies and policies ICBCS, adapting them to meet local business and regulatory requirements. What You'll Need To Be Successful Proven experience (10+ years) in IT infrastructure management, with at least 5 years in a leadership or regional management role within a complex, multinational environment. Strong More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What you’ll do General Duties To assist the EMEA Reliability … Manager and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

desktop environments, including application delivery and packaging (streaming, sequencing, isolation). Collaborate with project managers, architects, and infrastructure teams to deliver aligned, well-governed outcomes. Ensure adherence to change management and configuration control policies. Essential: Specialist knowledge of the Citrix product suite (Virtual Apps & Desktops, NetScaler). Hands-on experience with Ivanti User Workspace Manager . Proven track record … skills across hardware, security, and application domains. Excellent working knowledge of Windows 10/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office 365 integration. ITIL Foundation certification. Senior Workspace Engineer Due to the volume of applications received for positions, it will More ❯

network and security solutions Configure, maintain and troubleshoot routers, switches, firewalls and load balancers Implement authorised infrastructure changes and participate in CABs Conduct root cause analysis and contribute to problem management Produce clear technical documentation, including SOWs and design artefacts Support internal projects and continuous improvement initiatives Provide on-call technical support when required Stay current with emerging … troubleshooting complex multi-site network issues Professional certifications such as CCNA/CCNP, CCSA or PCNSA preferred Familiarity with ITIL frameworks and multi-client service environments Excellent communication and problem-solving skills Experience with automation or scripting (Python, Ansible) advantageous Why join? Fully remote working (UK-based) Outside IR35 contract Opportunity to deliver critical network security projects across diverse More ❯

areas such as servers, end clients, cloud services, etc. Primary Responsibilities • Support the Project team with all technical activities within planned timeframes and ensuring that project governance is followed. • Management and troubleshooting of incidents relating to: o Active Directory including Group Policy o Windows Server environment o Telephony and related infrastructure including Contact Centre and Call Recording applications • Working … and infrastructure. Skills, Competencies & Personal Qualities • Strong Infrastructure and end user support skills and experience • Contribute with ideas and suggestions on continuous service improvement • Strong experience of incident and problem management including 3rd party service providers • ITIL V3 Foundation qualified • Must be able to work collaboratively with a range of colleagues both in the wider organisation, and with More ❯

auto-healing - Python, shell scripting, Java scripts. Developing custom services - monitoring. Experience with logging, monitoring, and event detection on cloud or distributed platforms. ITIL - Incident/Change, proficient in problem management - blameless postmortems, findings, applying permanent fixes, documentation for lessons learned. Technical operations: application support, stability, reliability and resiliency experience. DevOps, Ansible, Terraform, Docker, AWS (Atlas), Jenkins CI More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

Lead the implementation and embedding of new approach across CMCs technology teams Establish best practices and ensure an ongoing focus on reliability, scalability and operational excellence Influence incident and problem management process, driving improvements to key platform metrics Contribute to Post Incident Reviews, root cause analysis, lessons learnt and post actions Champion stability and resilience across the trading … languages Proficiency in implementing and managing observability tools Knowledge of automation tools and methodologies Strong understanding and application of ITIL processes Excellent oral, written and presentation skills Strong stakeholder management and influencing skills Proactive attitude towards learning and adapting to new technologies and industry best practices Ability to work autonomously as well as collaboratively within a team setting Proficiency More ❯

more than 650 clients, including institutional investors of all sizes as well as a growing number of private wealth advisers and investors, with approximately $65bn in discretionary assets under management (as of December 31, 2023). Leveraging our specialized experience and global team of professionals across Europe, the Americas and Asia, we invest with purpose and lead with expertise … of physical security and application security architecture through close teamwork with the architects and solution developers. Taking responsibility for the security of the physical and cloud architecture. Scoping of problem and presentation of technical solution options. Assisting with identification of the physical architecture tasks and dependencies. Delivery of robust and fully tested technical security solutions and services. To provide … at least one of the IT security frameworks such as NIST 800 series/ISO27001/CIS control suites. Offensive Security mindset. Proven excellent customer service skills. Sound relationship management and communication skills. Excellent working knowledge of core Microsoft products; Word, Excel, PowerPoint, Outlook, Visio and Project Demonstrable commitment to quality, service and problem management. Strong interpersonal skills More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

to-large enterprise environment. Strong knowledge of Entra ID, Azure, Teams, and Intune. Experience with PowerShell scripting and M365 security/compliance tools. Familiarity with ITIL practices and service management tools (e.g., ServiceNow). Broad expertise in on-premise and cloud-based infrastructure and security technologies. Understanding of cloud governance frameworks, including IAM, encryption, and compliance. Excellent written and … verbal communication skills. Results-driven self-starter with high levels of initiative, energy, and mobility. Strong stakeholder engagement and customer-focused management skills. Experience managing supplier relationships. Knowledge of working in multi-site environments. Experience working in ITIL environments, particularly Change, Incident, and Problem Management. More ❯