26 to 50 of 63 Problem Management Jobs in London

continuous improvement. You'll work closely with a range of major loyalty partners, maintaining strong service performance, smooth partnership interactions, and seamless incident handling; requiring a mix of relationship management, technical understanding, and operational leadership. Please note: You must be able to attend our customer office in Warrington a few times per month. Key responsibilities: Act as a frontline … service operations across partner-facing platforms Manage incident response end-to-end: triage, coordination, communication and resolution Run post-incident reviews, coordinate root cause analysis (RCAs) and support ongoing problem management Work across teams to track service stability, performance and improvement opportunities Collaborate with product and delivery teams to support service readiness and handover processes Configure and manage … tooling such as ServiceNow and PagerDuty Take part in a rotational on call support What we're looking for: Proven experience in service operations, incident management, or service delivery in a tech-led environment Confident communicator with excellent stakeholder engagement and relationship-building skills Able to operate under pressure and coordinate multiple teams and functions Comfortable working with enterprise More ❯

environments. Strong communication skills, with the ability to explain technical issues to non-technical audiences. Experience with UNIX/Linux and Windows Server environments. Understanding of incident, change, and problem management processes. A proactive, customer-focused mindset with strong organizational skills and attention to detail. Familiarity with tools like JIRA or ServiceNow. Certifications in ITIL, Linux, or cloud More ❯

in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Service Management Location : London, UK (Hybrid Working Model - at least twice a week in the office) Comp : Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov … is growing fast, and we're looking for a Technology Operations Analyst to join our Service Management team. If you're passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you'll handle technical queries, provide timely and accurate responses, and help protect iProov's brand. Strong … communication and problem-solving skills are essential, as you'll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution Perform 1st line More ❯

Main Responsibilities As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Bank’s IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. 3800 users) and IT Assurance activity covering the Services & Infrastructure department. You will be joining the bank at … ITSM tooling for the UK Bank, a new contact center solution for the IT Service Desk, an IT Service Desk enhancement programme and establishing relevant parts of a Service Management Framework for the UK Bank. This is a full-time role based at the London office with a requirement to be part of the out of hours Major Incident … rota (currently 1 in 6 weeks). Other Responsibilities ITIL Process Implementation and Management IT Service Desk Leadership and Team Development Stakeholder Engagement Incident and Problem Management Change, Release and Configuration Management Risk management and Compliance Supplier Management Group Services Assurance Ideal Candidate Research (by Harvard University) shows that women are particularly likely to More ❯

Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns that can vary across an 08:00 to …/automated processes. Troubleshoot various issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL Server ). Create Users … of SQL Server Service Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactive management of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the support effort by working to resolve escalated More ❯

corporate culture within Business Analysis. Identifies and proactively develops knowledge and skills based on the strategic roadmap and assigned work. Delivery of KPI reports and other associated information to management when requested, providing positive input into the creation of new KPIs and monitoring thereof. Runs projects in accordance with the agreed project and product development processes, supporting others to … The business knowledge required for the Business Analysis function as a whole includes but is not limited to: Roles and actors involved within funds distribution Functions within a fund management company and the broader funds ecosystem Processes involved within the lifecycle of a fund Types of financial product Role of the regulator Market practice Project management processes and … techniques Business analysis practices and techniques Problem management processes and techniques BCS Business Analysis Diploma preferred CISI Investment Operations Certificate preferred There is also a requirement to display domain expertise in the areas assigned, understanding the current and future market needs against the corporate direction. The relevant level of knowledge is as follows: High level knowledge of all More ❯

to join an industry-leading company that can offer additional training, support and career development opportunities. DUTIES Your duties as the Onsite IT Field Support Engineer include: Oversee the management, maintenance, and security of networks and associated systems (listed below), ensuring they are reliable, secure, and aligned with best practice IT governance Ensure systems remain current through regular updates … and adherence to industry standards Provide training and support to users and team members on all aspects of the networks and associated systems Where appropriate, delegate routine management tasks to other team members to ensure efficient operations and knowledge sharing Provide Deskside technical support to end users. Log and classify incidents and requests Troubleshoot and resolve issues with Microsoft … when required Manage your time effectively to achieve the best productivity during the day/week Provide customers with regular updates using the appropriate channels and the company service management platform Ensure the ticket’s information are always of the highest standard (both, detail and quality of the written information) Follow Company processes for Incident Management, Service Request More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

systems and applications. This role provides strategic direction on project planning, scheduling, methodologies, and activities aligned with capacity and budget considerations. The position also involves ensuring rapid incident response, problem escalation, and effective troubleshooting using multiple system management and problem management tools. Additionally, the Lead will mentor team members, provide technical expertise , and foster best practices. … stakeholders, vendors, and cross-functional groups to develop, coordinate, and deliver high-quality solutions while effectively communicating and escalating issues as needed. Write, review, and maintain documentation for platform management, improvements, and support. Implement and promote infrastructure management and deployment best practices, including code reviews, solution vetting, and adherence to various development methodologies (Agile, Waterfall, etc.). Manage … to meet deadlines, resolve complex technical challenges with innovative approaches, and proactively identify opportunities for process and system improvements. Keep abreast of emerging technologies and industry trends. Oversee change management and incident response activities , including performing root-cause analysis investigations and bug fixes as required . Lead and mentor team members by providing coaching, training, performance evaluations, and fostering More ❯

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

and train local Incident Response teams with skills based on state of the art tooling - Perform other duties as required by the organisation. BASIC QUALIFICATIONS - Experience in an incident management call leader capacity. - Proven analytical skills identifying customer impacting issues. - Experience developing and implementing standard operating procedures. - Problem management expertise in identifying root cause and develop reporting More ❯

reports to the CISO and is part of the Risk, Security and Control (RSC) team. RSC are collectively responsible for ensuring IT Security is managed through Identity and Access Management and Cyber Security. Additionally, RSC ensures all risks are recorded and where possible mitigated and IT controls, procedures and policies are implemented successfully. NUMBER OF DIRECT REPORTS Twelve MAIN … the technical capability to support the creation of a strategic direction for PAM and Authentication along with their tool set, together with supporting and maintaining overall service health, vendor management and ensuring the direction taken aligns with the overall strategic objectives of the organisation. The team handles day to day management of all CyberArk (PAM) and Authentication needs … of the business achieved by the following tools: Active Directory on premise, Entra ID for Cloud & CyberArk. There will need to be close co-ordination with the Access Management Team, so experience in this area would be required. The tool for Access Management is RSA IG&L. All technical documentation and platform standards must be kept up to More ❯

help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. Collaborate with stakeholders to gather requirements and maintain a prioritised feature backlog. Work with internal and external tech teams to deliver features into production. Support … incident and problem resolution to ensure system stability and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM … OpenText). Familiarity with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. Collaborate with stakeholders to gather requirements and maintain a prioritised feature backlog. Work with internal and external tech teams to deliver features into production. Support … incident and problem resolution to ensure system stability and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM … OpenText). Familiarity with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

containerised services - Participate in an on-call rotation to ensure system reliability Your Profile Essential: - Solid hands-on AWS experience in a DevOps setting - Background in incident, change, and problem management - Strong with Prometheus, Grafana, Splunk, and PromQL - Proficient in scripting (Python, Go, Bash, SQL) - Skilled in GitHub, CI/CD, and Kubernetes operations Desirable: - Experience with Terraform … or CloudFormation - Advanced log analysis with Splunk - Strong problem-solving and analytical thinking More ❯

own and solve problems. As a product manager you will: manage a product through discovery, alpha, beta and live states constantly develop your skills in and knowledge of product management techniques develop the product roadmap, make product priority decisions and own the backlog, to ensure we are adding value and meetings users and customers needs collaborate with a multidisciplinary … team to make data led decisions develop effective partnership and relationships with clients and stakeholders Requirements Product ownership - You can use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance … or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities. Problem management - You can understand and identify problems, analysing and helping to identify the appropriate solutions. You can classify and prioritise problems, document their causes and implement remedies. Stakeholder More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

site backup and malware protection procedures. Ensure all jobs and issues are logged within the helpdesk and investigated as required. Evaluate and systems the support logs to produce detailed management reports and help plan future support service developments. Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements. Manage active network … wired and wireless networks and devices Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Keywords - Networks, network manager, networking, switches, network infrastructure, routers, firewalls, firewall, malware, Active Directory, Azure AD More ❯

London with regular travel between sites Work pattern - this is a full-time position however we are happy to discuss flexible working This role will form part of a management escalation on-call rota LCP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities … to be an AI-enabled and data-driven organisation, we seek a Head of Service and Automation who can bring established experience devising and successfully implementing modern Support, Service Management and related automation strategies. Reporting to the CIO, you will have a background in building and developing high-performing teams who thrive in a dynamic and increasingly international environment. … skills. Devise and implement data-driven metrics that demonstrate the business value of strategic goals and evidence successful delivery against them. Act as a technical authority within the Service Management field, supporting teams within and beyond the Digital Services department, to streamline and automate processes. Act as the owner for our ITIL processes and policies, including managing documentation, enhancement More ❯

wired and wireless networks and devices Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Keywords - assistant network manager, Networks, network manager, networking, switches, network infrastructure, routers, firewalls, firewall, malware, Active More ❯

in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant outages and provide problem management. You will work closely across the Technology function to ensure successful delivery of services to the business and help shape the operating model. You will also pick up … the team. We will also provide you with support and further training to keep you up to date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a senior delivery manager, you will be accountable for the effective delivery of complex high More ❯

MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with M&G to support contingent recruitment processes. On behalf of M&G, AMS are looking for an Aladdin SME for a 6 month contract based in London with remote work available. At M&G our purpose is to … money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it … a close working relationship with Public Markets business stakeholders in order to determine functionality gaps and enhancement requirements. Process and Workflow: Promote best practice and global consistency. Incident/Problem Management: Manage and maintain incidents, enhancements, issues and risks log via Jira. Embedding and adoption: Working closely with customers to ensure that new systems and process are embedded More ❯

cloud environment. To ensure that the Microsoft services infrastructure is configured, implemented and managed in accordance with accepted technical and operational standards. To contribute to the design, implementation and management of the virtualised Microsoft services architecture. To drive automation of the implementation, maintenance and alerting of the Microsoft services environment. To provide a fault analysis and diagnostic service for … the Microsoft Services infrastructure and be responsible for corresponding problem management and resolution. To monitor, and report on the service quality and operational resilience of the Microsoft Services infrastructure using appropriate management tools and techniques. To assist with risk assessment and business continuity planning for the Microsoft services infrastructure and ensure all service deployments are resilient. #J More ❯