26 to 50 of 85 Problem Management Jobs in London

Job Description Azure Infrastructure Engineer – Infrastructure, Azure, Risk, Monitoring, Incident Management, Problem Management, Request Fulfilment, Troubleshoot – Financial Services – Up to £81,000 Base + Bonus + Benefits My client, a well-established and growing independent Private Bank based in the City of London are seeing an Azure … You will work within the IT Infrastructure Operations team and will be responsible for the investigation and restoration of services as part of incident management, as well as perform standard changes, maintenance, and request fulfilment in line with Operating Level Agreements (OLA). Further to this you will optimise … monitoring and alerting to reduce false positives and negatives as part of an effective event management process. This covers troubleshooting both routine and complex issues as well as performing essential system maintenance, ensuring compliance with FCA and PRA conduct rules. To be successful in this role you will need More ❯

infrastructure support for healthcare managed service customers. Manage and resolve assigned incidents, ensuring professional communication with customers. Maintain Azure infrastructure, including patching, updates, certificate management, and security. Recommend and implement service improvements. Diagnose and resolve system issues. Act as an escalation point for complex incidents. Support distributed microservices architecture … technologies and participate in knowledge transfer. Work with clients, vendors, and technical groups to support and escalate technical incidents. Adhere to Change, Incident, and Problem Management procedures. Essential Requirements: Experience with Microsoft Azure (ideally with certifications). Supporting Windows Server and Cloud-Based Network Infrastructure. Querying data sources … Insights, Cosmos DB, SQL Server). Network and data security. Experience in a Support & Operations function supporting custom applications. Desirable Requirements: Knowledge of service management processes (Incident, Problem, Change Management). Performance monitoring tools (Azure Monitor, App Insights, Prometheus & Grafana, SolarWinds). Network and firewall configuration. Understanding More ❯

infrastructure support for healthcare managed service customers. Manage and resolve assigned incidents, ensuring professional communication with customers. Maintain Azure infrastructure, including patching, updates, certificate management, and security. Recommend and implement service improvements. Diagnose and resolve system issues. Act as an escalation point for complex incidents. Support distributed microservices architecture … technologies and participate in knowledge transfer. Work with clients, vendors, and technical groups to support and escalate technical incidents. Adhere to Change, Incident, and Problem Management procedures. Essential Requirements: Experience with Microsoft Azure (ideally with certifications). Supporting Windows Server and Cloud-Based Network Infrastructure. Querying data sources … Insights, Cosmos DB, SQL Server). Network and data security. Experience in a Support & Operations function supporting custom applications. Desirable Requirements: Knowledge of service management processes (Incident, Problem, Change Management). Performance monitoring tools (Azure Monitor, App Insights, Prometheus & Grafana, SolarWinds). Network and firewall configuration. Understanding More ❯

managers. - Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology - Coordinate the change management process, incident management and problem management process. - Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost … Action, Azure DevOps - Skilled - Data factory, Databricks, SQL DB, Synapse, Stream Analytics, Glue, Airflow, Kinesis, Redshift, SonarQube, PyTest - Skilled Optional skills: - Experience in project management, running a scrum team. - Experience working with BPC, Planning. - Exposure to working with external technical ecosystem. - Managing small teams. - MKDocs documentation Description: The Programme More ❯

managers. - Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology - Coordinate the change management process, incident management and problem management process. - Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost … Action, Azure DevOps - Skilled - Data factory, Databricks, SQL DB, Synapse, Stream Analytics, Glue, Airflow, Kinesis, Redshift, SonarQube, PyTest - Skilled Optional skills: - Experience in project management, running a scrum team. - Experience working with BPC, Planning. - Exposure to working with external technical ecosystem. - Managing small teams. - MKDocs documentation Description: The Programme More ❯

Support technology for special events and webinars. Identify and escalate issues to leadership or other IT teams for resolution. Manage enterprise solutions across device management platforms (Microsoft, Apple, Android) and Microsoft O365. Design solutions using Intune, Azure, and JAMF. Troubleshoot WAN/LAN issues, including patch deployment and replication. … Create support knowledge base articles for team reference. Qualifications: Deep technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network … concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF, Intune, SCCM. Proficiency with Microsoft 365 suite. Experience supporting large event platforms like GoTo Webinar, Teams Live Event. Additional Information At Experian, we celebrate individuality and foster a culture of diversity, equity, and inclusion. Our More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

enhancements to stay competitive Own the IT budget, ensuring cost-effectiveness and strong ROI across internal functions and supplier relationships IT Infrastructure, Operations & Service Management Oversee the design, implementation, and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems … external IT vendors and service partners, ensuring SLAs and value for money Maintain data integrity and consistency across core systems Ensure strong incident and problem management, personally leading critical incidents Cybersecurity & Data Protection Develop and lead a cybersecurity strategy to protect systems, data, and reputation Ensure compliance with … Cyber Essentials, NIST) Implement and monitor robust security controls and conduct regular audits Promote a culture of security awareness across the organisation Team Leadership & Management Lead, coach, and grow the distributed IT team to build capability and engagement across Colchester, London, and Poland. Set clear goals, conduct performance reviews More ❯

Control M including regular audits and compliance checks Proven ability to manage backup disaster recovery and business continuity planning for Control M components Strong problem solving skills and a continuous improvement mindset Excellent communication skills and a collaborative approach to working with diverse teams Mandatory Skills : .Net Framework, Angular … Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB Administration, PostgreSQL … PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow(ITOM ITSM and other) Functional Testing, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, Websphere, Windows Server More ❯

Control M including regular audits and compliance checks Proven ability to manage backup disaster recovery and business continuity planning for Control M components Strong problem solving skills and a continuous improvement mindset Excellent communication skills and a collaborative approach to working with diverse teams Mandatory Skills : .Net Framework, Angular … Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Kafka, Kibana, Knowledge Management, Kubernetes, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS SQL Server, MSBI-SSRS, MySQL, Nginx, Oracle DB Administration, PostgreSQL … PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow(ITOM ITSM and other) Functional Testing, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, Websphere, Windows Server More ❯

application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as … Proactive Monitoring: Drive proactive detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance … and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to More ❯

ESX, and bare-metal deployment Experience configuring iSCSI targets for virtual environments Knowledge of Microsoft Server Technologies: Active Directory, Exchange Understanding of ITIL service management, incident, and problem management processes Ability to produce technical documentation and user guides Effective oral and written communication skills Problem-solving More ❯

experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality service delivery. Reporting to the Head of Production Services and Governance, you’ll work … with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience … within major incident and problem management Knowledge of real-time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service procedures Strong skills in deploying ITSM tools/processes and mentoring technical teams Ability More ❯

experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality service delivery. Reporting to the Head of Production Services and Governance, you’ll work … with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience … within major incident and problem management Knowledge of real-time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service procedures Strong skills in deploying ITSM tools/processes and mentoring technical teams Ability More ❯

requires strong communication skills to collaborate effectively with both technical and non-technical stakeholders. You will be responsible for data governance, data modelling, metadata management, and ensuring compliance with data standards. Key Responsibilities: 1. Data Architecture & Engineering Design and implement scalable data architectures that align with business objectives. Work … designs and solutions. Create visual presentations and reports to communicate insights to stakeholders. Collaborate across multidisciplinary teams and advocate for data best practices. 4. Problem-Solving & Innovation Identify and address data-related issues using analytical and problem-management techniques. Explore innovative tools and methodologies for improving data … proficiency in Java, SQL, Python, SparkSQL, and PySpark. Experience with Microsoft Power Platform (PowerApps, Power Automate, etc.). Good understanding of data governance, metadata management, and compliance frameworks. Ability to communicate effectively with both technical and non-technical stakeholders. Experience in data modelling, data profiling, and source system analysis. More ❯

system, managing issues through to resolution with professional communication. Query databases and logging tools to identify and resolve system issues. Follow Change, Incident, and Problem Management procedures. Contribute to technical documentation, user guides, and participate in continuous improvement and knowledge sharing within the team. Candidate Profile: Bachelor's … aspirations to develop a career in technical support and cloud systems. Familiarity with application support, troubleshooting, or software development concepts. Willingness to learn Service Management processes such as Incident, Problem, and Change Management. Enthusiasm for learning Microsoft technologies like Azure, Azure DevOps, and SQL databases. Strong communication skills … collaborative attitude, and dedication to excellent customer service. Logical problem-solving skills and eagerness to grow in a dynamic support environment. Reply is an Equal Opportunities Employer committed to diversity and fair employment practices. We welcome applicants and provide reasonable adjustments during the recruitment process. More ❯

the solutions you prioritize align seamlessly with business objectives. This position provides a unique opportunity to lead and shape the trajectory of our Content Management capabilities, delivering transformative experiences for Pet Owners across the globe. You will be responsible for the technical vision of the product (application and integration … and future solutions maintained with minimum disruption according to technical and business needs. Contribute to meet delivery plans & objectives, typically in sync with product management, enterprise architecture and business analyst team. Contribute to the tech product evolution strategy and model. Ensure proper usage of design & build processes and documentations … in line with IT standards, guidelines, and methodologies. Implement effective IS/IT change and release management, test planning and execution, incident and problem management practices. Lead continuous improvement activities where needed. Manage remote team and operational governance with third party suppliers. Oversee and facilitate research, evaluation More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed More ❯

training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required … correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk moves. Any other More ❯

experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies; Active Directory, Microsoft Exchange. - Knowledge of ITIL IT service management model; - Knowledge of Incident and Problem Management processes and experience in this area; - Ability to write technical documentation and user guides; - Ability … to communicate effectively orally and in writing. - Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answer - Customer Focus - Focuses on customer needs More ❯

Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing "firm-wide" end user collaboration tools. We are continually investing in our … both quantitative and discretionary investment management. Description of the role: The OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow. Each day provides the opportunity to work with our investment professionals, traders, operations team and technologists … to ensure we can efficiently realise alpha across the markets we trade. We are currently undertaking a strategic renewal of our Order Management systems and is therefore a great time to be part of the team with the opportunity to influence how we can improve the experience for our More ❯

and applications, used to provide support at all levels. Ability to develop code fixes and minor system enhancements. Participation in code reviews and release management, acting as Support SME for applications within the domain. Creation and maintenance of an Application Support knowledge base, documenting issues and resolutions. Provision of … ad-hoc reports for users, including management information, audit extracts, and support for business or project needs. Continuous improvement initiatives to streamline business and IT processes. Installation of new products and upgrades of existing platforms. Serving as a SME and providing technical guidance to development teams on programmatic testing … or customer-facing applications. Strong SQL skills, with the ability to apply complex JOINs and optimize queries across platforms like SQL Server and MySQL. Problem-solving skills with the ability to develop innovative solutions within governance frameworks. Incident management skills, including leading issues from start to resolution and More ❯

the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide … appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd More ❯

This role involves managing and leading a team of technical support staff supporting both in-house and vendor SaaS applications used across the Investment Management and Finance Organisations in Vanguard. The manager will provide first-line, high-impact support to UK trade floor teams (including Equity Index, Fixed Income … Investment and Operational Risk). Additionally, the role supports all teams across the middle and back office environments in Europe that serve the Investment management team and Funds. The manager will also oversee batch processing for US start-of-day systems to ensure all systems complete their processes timely … owners. Oversee third-party relationships, including intragroup third and fourth-party vendors managed from the US but serving UK and EU teams. Work with management to develop staffing and operational plans for the UK team and contribute to department goals as part of the GIFS UK leadership. Monitor and More ❯