51 to 75 of 81 Problem Management Jobs in London

AWS resources, including Kubernetes clusters and associated services. Deploying, configuring and managing Kubernetes clusters. Performing SRE and App Support Role for migrated Application. Incident Management and Response. Conducting Problem Management & Change Management. Your Profile Essential skills/knowledge/experience: Experience with creating and setting up Github … Ray. Previous experience with troubleshooting and debugging on public cloud infrastructure (AWS). Working Proficiency of RDS Databases and Cache Engines. Experience with Traffic management and routing. Working proficiency with Route 53 and AWS Elastic Load Balancing. Desirable skills/knowledge/experience: Working proficiency with AWS Cloud and More ❯

edge and high secure environment. You will support of our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems … Architect to design, implement, and maintain cloud and networks solutions Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans … are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. You will provide advanced troubleshooting and problem-solving skills across several areas of IT. You will provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the More ❯

a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and assess More ❯

a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and assess More ❯

the Linux team's incident/request queue, set prioritization, and process tickets in a timely manner Perform production changes while adhering to change management guidelines Install, configure, and troubleshoot Linux servers and related hardware/software components Perform in-depth analysis for post impact resolution, RCA, remedial actions … and problem management Manage and troubleshoot AD integrated authentication on Linux servers Manage and troubleshoot existing Ansible playbooks used for configuration management across the Linux environment Collaborate cross-functionally to monitor system performance, analyze system logs, and proactively address issues Create and maintain system documentation including configuration … years of experience Linux Administration in a production environment Experience with infrastructure as code concepts (Terraform, Ansible, Puppet or similar) Experience in authentication, privilege management, and integration with Active Directory Familiarity with Ansible for automation and configuration management Hands-on experience with Red Hat Enterprise Linux (RHEL) administration More ❯

first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary … and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager – Qualifications & Knowledge: 2 years’ experience as a senior More ❯

first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary … and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager – Qualifications & Knowledge: 2 years’ experience as a senior More ❯

days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge … base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and More ❯

days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge … base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and More ❯

teams with skills based on state of the art tooling. Perform other duties as required by the organisation. BASIC QUALIFICATIONS Experience in an incident management call leader capacity. Proven analytical skills identifying customer impacting issues. Experience developing and implementing standard operating procedures. Problem management expertise in identifying More ❯

teams with skills based on state of the art tooling - Perform other duties as required by the organisation. BASIC QUALIFICATIONS - Experience in an incident management call leader capacity. - Proven analytical skills identifying customer impacting issues. - Experience developing and implementing standard operating procedures. - Problem management expertise in identifying More ❯

teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If … the Interactive Brokers' platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers' web-based offerings Problem management with a focus on wide-scale technical issues Requirements Languages: fluency in English and German is a must. Any other European language More ❯

Previous experience or interest in standardization of procedures and practices. Basic Business knowledge/understanding of financial markets and products. Knowledge/experience of problem Management Tools. Understands of how own sub-function integrates within the function and commercial awareness Evaluates (sometimes complex) situations using multiple sources of More ❯

responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/… the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where More ❯

responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/… the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where More ❯

and Chief Compliance Officer in compliance matters. End to end process of ongoing Customer Database Data Integrity checks & processes. Present findings and recommendations to Management with proposed actions and timelines to remediate. Manage the audit and remediation engagements. Responsible for management response to AML audit observations and track … Experience in Banking and Financial Services industry, particularly with card schemes and alternative payments, is considered an asset. Detail-oriented with good organizational and problem management skills. Able to escalate when appropriate. Execute responsibilities with minimal supervision; ability to prioritise multiple tasks and bring them to completion within More ❯

checks on the Company's systems and resolve any issues prior to the doors opening to the public. Employ appropriate maintenance, support, and incident management processes and procedures to support and maintain AV equipment, and to investigate and resolve AV equipment-related incidents. Employ best practice processes and procedures … stakeholders, both individually and with other Technology team members. Create and maintain desktop, laptop, and mobile device technical support documentation where required. Participate in Problem Management, Major Incident, and Disaster Recovery activities as required. Undertake knowledge management activities: identifying, controlling, and storing any pertinent information, and maintaining More ❯

other data sets, enabling reuse. You can work with other data professionals to improve modelling and integration patterns and standards. (Skill level: Practitioner) Metadata Management: You can design an appropriate metadata repository and suggest changes to improve current metadata repositories. You can understand a range of tools for storing … and working with metadata, advising others about metadata management. (Skill level: Practitioner) Problem Management: You can initiate and monitor actions to investigate patterns and trends to resolve patterns, effectively consulting specialists as required. You can determine the appropriate resolution and assist with its implementation, determining preventative measures. (Skill More ❯

Support Engineer skills, traits, and experience: Proven experience in a third-line support or cloud ops role Strong hands-on knowledge of Azure resource management and monitoring Advanced SQL for data analysis and issue resolution Proficiency with C# for scripting, debugging and tool creation Good understanding of app troubleshooting … supporting B2B cloud platforms Experience with CI/CD (Azure DevOps, Terraform) Exposure to other cloud environments (AWS, GCP, hybrid) ITIL-aligned incident and problem management processes Support Engineer rewards: A base salary circa 65-70k Private Medical Pension EAP Hybrid working Dynamic environment Overly generous benefits More ❯

providing technical support to staff, and contributing to ongoing ICT projects. This role is designed to offer hands-on experience in systems administration, network management and technical support enabling the intern to develop skills essential for a successful career in ICT. Main Responsibilities: Provide technical support to end-users … IT issues under the guidance of the IT Manager Participate in IT-related operational tasks to support the business Assist with Incident, Change, and Problem Management Handle any reasonable requests within the scope of your competencies Provide cover for the IT Manager during leave or periods of high … Your training will include gaining a level 3 IT qualification Skills Required Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical thinking, Team working, Initiative, Patience, Positive attitude, Motivated, Hard-working, Willingness to learn, Hardware and More ❯

content insight and knowledge of key providers of data services. The team is responsible for proactive interaction with end-users, so strong communication and problem-management capabilities are critical. What you will do in this role Provide subject matter expertise across all areas of external real-time data … series, reference data, fundamental data, etc.) Excellent knowledge of all financial data (market, reference, alternative, index services. etc.). Strong communication, interpersonal, and relationship management skills. Ability to convert business requirements into specifications and deliver upon. Ability to work independently and/or within a team as needed. Actively More ❯

Cloud Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python and Groovy and shell scripting) Strong experience with declarative Jenkins pipeline development … Designing branching strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW, SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering teams More ❯

ques, and mailboxes to ensure requests are being actioned in a timely manner. * Analysis and identification of trends and patterns and ensuring incident and problem management procedures are being followed. * Assisting with product testing and project work. * Contribute towards 'follow the sun' support model, working closely with global More ❯

Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns … issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning … Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactive management of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the support effort More ❯

report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system life cycle and document root causes for future prevention. Provide on-call support Essential Skills Has managed Skype for … partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat. Active Directory, SQL databases, and networking technologies. Linux servers and virtual platforms. Problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Desirable Skills ITIL principles and … incident, change, and problem management. Additional experience in telephony and networking ITIL Certification This is a full time role and requires you to only be on site 3 days a week and also provide on-call out of hours support. It is an excellent opportunity to join a fast More ❯