51 to 75 of 76 Problem Management Jobs in London

actual harm caused to customers - including those with vulnerabilities - and ensure remediation actions align with Consumer Duty requirements. Lead and coordinate incident response calls, including chairing the Customer Incident Management Process committee and acting as the key escalation point. Collaborate with Risk & Compliance stakeholders on incident identification, categorisation, scoring, and mitigation strategies. Communicate the status and impact of incidents … analysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of the customer incident management framework, ensuring business-wide compliance with internal policies and regulatory obligations. Produce and deliver incident KPIs and reports to improve visibility of the overall incident management process. Contribute … ensure continuity and minimise disruption. We would love to hear from people with the following skills and experience for this role: At least 3 years' experience in incident or problem management within a fast-paced, regulated, or technical environment. Strong technical and analytical skills with a proven ability to lead and resolve complex, sometimes high-pressure situations and More ❯

High Touch Operations Analyst, Graduate, UK Location: Feltham, United Kingdom Area of Interest Project or Program Management Job Type Early in Career AI or Artificial Intelligence, Cloud & AI (DCN & Compute), Collaboration, Security, Webex (Collaboration), Wireless, Mobility Job Id Location: Feltham, United Kingdom Area of Interest Project or Program Management Job Type Early in Career Technology Interest AI or … customer meetings to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel. Who You Are The ideal candidate possesses outstanding Incident and Problem management with excellent communications skills and demonstrates the ability to diplomatically influence and effectively build key relationships whilst handling complex situations and finding solutions. The minimum requirements for … the role are Very strong communication, interpersonal and problem-solving skills Solid understanding of business process and requirements in a support environment Recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree (0-3 years of experience) Desired Skills: Ability to work as More ❯

/OS Mainframe Storage Consultant on a hybrid working model (remote + on client site, either London or Sheffield) for our growing team in the UK. Responsibilities zSeries Storage Management Working and partnering with vendors (e.g. IBM, DELL, Broadcom) Supporting and/or leading technical management of large infrastructure deployment projects Supporting large-scale enterprise IT environment and … the embedded controls within change, incident, and problem management processes Working with Agile working practices and tooling Strong Technical Project management skills Experience of working in a large enterprise Experience working with Agile working practices and tooling Experience and awareness of security, audit, risk and compliance within IT Enterprise environment Hardware Technical Skills IBM DS8K disk hardware … a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which More ❯

and train local Incident Response teams with skills based on state of the art tooling - Perform other duties as required by the organisation. BASIC QUALIFICATIONS - Experience in an incident management call leader capacity. - Proven analytical skills identifying customer impacting issues. - Experience developing and implementing standard operating procedures. - Problem management expertise in identifying root cause and develop reporting More ❯

team to succeed. You'll also own our Freshservice ITSM platform, manage part of the IT budget, drive key roadmap objectives, and bring extensive experience in Change, Incident, and Problem Management. Reporting directly to the BizOps Manager, you'll bring the perfect blend of interpersonal skills and strong technical finesse in a modern cloud environment, comfortable dealing with stakeholders … and exceptional customer service. Own and optimise our Freshservice ITSM platform, leveraging its capabilities for extensive automation, improved efficiency, and enhanced user experience. Drive excellence in Change, Incident, and Problem Management, implementing best practices to ensure seamless IT operations. Manage a crucial part of the IT budget for support tools, hardware, and services, demonstrating strong budgeting and procurement … years in IT support and at least 5 years managing global teams supporting a large user base. A master of ITSM processes, with extensive experience in Change, Incident, and Problem Management. Technically adept with strong finesse in a modern cloud environment, comfortable supporting cloud-based applications and infrastructure. A strategic thinker with a proven track record of delivering key More ❯

network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service requests and alerts using a ticketing system. Prioritise and escalate more complex issues promptly and when necessary. Ensure timely resolution of assigned incidents … and backups to ensure service continuity. Support starter and leaver processes. Ensure procedures and best practices are adhered to and kept up to date. Person Specification: Experienced with incident management and problem management. Expertise of Windows 10/11, iOS and Microsoft 365. Experience of Intune build deployments and Autopilot enrolment. Proficiency with Active Directory, Azure Active Directory … and Exchange Hybrid environments. Financial services Industry experience Networking knowledge and experience. Good general understanding of IT infrastructure. Problem solving and critical thinking to handle and resolve more complex technical issues. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English Desirable Bachelor's degree in information technology, Computer Science, or a related field. More ❯

end-to-end implementation of this market-leading solution. Finova Apprivo 2 is a powerful, configurable digital banking engine designed to support lending, deposits, onboarding, and full customer lifecycle management—ideal for institutions aiming to modernise their core operations. This is a strategic opportunity to take full ownership of one of the most important technology initiatives within the business. … maturity, CI/CD pipelines, and automation to support agile and resilient delivery. Establish observability, quality assurance, and performance metrics across the engineering lifecycle. Provide leadership in incident and problem management, ensuring resilient runbooks, root cause analysis, and strong operational readiness. Collaborate with Finova and other vendors to manage technical delivery, integration, and cost performance. Develop, lead, and … managing third-party vendors and ensuring alignment with internal technical and commercial objectives. Comfortable working in regulated environments with risk, audit, and compliance responsibilities. Excellent communication, mentoring, and stakeholder management skills. Why Join Our Client? Our client is at a critical point in their digital journey, investing heavily in future-ready technology to enhance customer experience, operational efficiency, and More ❯

trends, best practices and regulatory standards that may impact product implementations; Support the engineering of control solutions where existing offerings are not available; Provide security expertise during incident and problem management. Produce threat intelligence briefings and other work products to share information across the organisation Respond to ad-hoc requests for platform security related guidance This role may require … weekend and on-call activities. Required Skills, Qualifications and Experience: Knowledge of: Working within the financial services industry, or other highly regulated industries in a technical role. Information security management, governance, and compliance principles, practices, laws, rules and regulations, e.g. NIST, ISO, NIS, DORA and GDPR; Information technology systems and processes, network infrastructure, data architecture, data processes and protocols … in: Security Tooling: Proficiency in common security tools, such as SIEMs, vulnerability scanners, firewalls and EDR products; Scripting: Proficiency in scripting languages like Python, BASH, or PowerShell; Security Incident Management: Ability to assist with the detection, response, and recovery of escalated security incidents and manage backlog/lessons learned actions; Risk Assessment: Proficiency in conducting security risk assessments and More ❯

wired and wireless networks and devices Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Keywords - assistant network manager, Networks, network manager, networking, switches, network infrastructure, routers, firewalls, firewall, malware, Active More ❯

responsibility for the ownership of the solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public and private cloud business … and be the face off to our internal and external senior stakeholders. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem management and resolution More ❯

cloud environment. To ensure that the Microsoft services infrastructure is configured, implemented and managed in accordance with accepted technical and operational standards. To contribute to the design, implementation and management of the virtualised Microsoft services architecture. To drive automation of the implementation, maintenance and alerting of the Microsoft services environment. To provide a fault analysis and diagnostic service for … the Microsoft Services infrastructure and be responsible for corresponding problem management and resolution. To monitor, and report on the service quality and operational resilience of the Microsoft Services infrastructure using appropriate management tools and techniques. To assist with risk assessment and business continuity planning for the Microsoft services infrastructure and ensure all service deployments are resilient. #J More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. You … the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You will also provide some support for user of law firm focussed systems including Practice Management and Document … Management systems which may include iManage, BigHand, Elite 3E, InTapp, Carpe Diem, Laserforms, DocuSign, HighQ, Workshare or similar systems. VIP Support will form a part of this role. We are searching for a Desktop Support Analyst/2nd Line Support Engineer/IT Support Analyst who has gained experience working on an SLA driven service desk within an ITIL More ❯

MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

maintenance of a comprehensive knowledge base to empower both customers and support staff to resolve common issues independently. About you Ideally, you'll have: Have 5+ years of people management experience 8+ years of experience in managing migration projects, analysing team metrics to assess efficiency and reconciling data sources Experience managing identifying and triaging technical issues and driving solutions … with clear metrics to show impact Experience with incident and problem management processes in a scaling environment Have strong analytical skills to investigate, prioritise, and identify the root cause of issues Operational expertise (measuring/improving manual processes, motivating/engaging an operations team) Has experience with technical product support teams and understands the technical backend of products. … A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively Harrison Assessments - our talent management provider that facilitates continuous professional development A variety of flexible leave options A company-wide paid day off Flexible (hybrid) working conditions Health insurance via our provider Vitality Wellbeing More ❯

manager will also work closely with cross-functional teams, including partners, operations, and business stakeholders, to achieve a successful conclusion in the project lifespan. Key responsibilities: Provide oversight and management to the IT team to deliver IT projects. Lead the planning, execution, and delivery of IT projects across various properties, corporate offices, and customer-facing platforms. Collaborate with hospitality … stakeholders (e.g., operations, front office, F&B, marketing) to define project goals and technical requirements. Oversee the implementation of systems such as PMS (Property Management Systems), POS (Point of Sale), CRM, mobile apps, and smart room technologies, etc. Manage vendor relationships and coordinate with external partners for system deployments and upgrades. Monitor project timelines, budgets, and deliverables, ensuring alignment … point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous More ❯

stakeholders to identify gaps, define enhancements, and contribute to strategic product selection. Process & Workflow: Promote best practices, highlight impacts, and ensure demand prioritization aligns with business objectives. Incident/Problem Management: Manage and resolve incidents, issues, and risks via Jira, identifying root causes and developing creative solutions. Embedding & Adoption: Partner with users to ensure effective embedding and scalable … Assist in defining new business requirements, designing processes, and maintaining strong relationships with investment teams. Required Experience & Skills: Mandatory Aladdin SME expertise. Experience as a change leader within Asset Management or a similar organization. Strong knowledge of end-to-end investment processes and a broad range of investment products. Proven ability to define business requirements, negotiate solutions, and operate More ❯

robust monitoring, alerting, and CI/CD systems. Skills/Must have: Strong hands-on experience with AWS (eg EC2, EKS, CloudWatch, Lambda). Background in incident, change, and problem management; comfortable with on-call rotations. Expertise in Prometheus, Grafana, and Splunk; solid knowledge of PromQL. Proficient in Scripting/programming (Python, Go, Bash, SQL). Salary More ❯

interactive planning tools Experience with SAP CPI/PO integration and Solution Manager or ServiceNow Strong understanding of MM, PP, and planning business processes Comfortable with change, incident, and problem management Preferred: Life sciences/pharma background APICS certification SAP SD and Fiori exposure If this role is of interest, apply here or contact me directly for more More ❯

Infrastructure - Expert: Lead design, implementation, and support of infrastructure solutions (Cloudera Data Platform on AWS). Coding and Scripting - Working: Read and interact with code, perform baseline repair activities. Problem Management - Practitioner: Investigate and resolve issues, coordinate preventive actions. Testing - Expert: Manage testing activities, assess risks, and manage customer relations. Behaviours Assessment during the selection process will focus More ❯

Solution and Development teams to produce and maintain standards and guidelines. Knowledge sharing and education of team members across the organisation. Act as first point of contact for the Problem management and Process Outcomes team. Build and guide successful SRE efforts including: Analysing and resolving technical and application issues. Researching and evaluating software products. Evaluate risks and defects More ❯

is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective Problem Management. … line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 – 2022 Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯

those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. Work directly … level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Qualifications: Basic: Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment … Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call rotation if applicable Must be able to work effectively in More ❯

rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! You will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional client services and effective Problem Management. … line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 - 2022 Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯

engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. … Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯

engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. … line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 - 2022 Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯