1 to 25 of 86 Root Cause Analysis Jobs in London

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured … investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis … which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading … structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification More ❯

improving the Quality Management System (QMS). This isn't just an audit follow-up role, you'll work directly with managers and stakeholders to drive audit close-outs, root cause analysis, and process improvements across all areas of the business. Personality is just as important as technical ability: we're looking for someone energetic, flexible, and … enhancing the Quality Management System (QMS) in line with ISO9001 requirements Leading and supporting the close-out of audit findings and corrective actions, working with managers and stakeholders Driving root cause analysis (8D, Fishbone/Ishikawa, 5 Whys) to resolve non-conformances and prevent recurrence Facilitating risks and opportunities analysis, including mitigation planning Supporting ISO certification … knowledge of QMS and ISO standards (ISO9001 essential) Proven track record in supporting audit close-outs and corrective actions Experienced in documentation, process improvement, and stakeholder engagement Skilled in Root Cause Analysis tools and CAPA management Assertive communicator with the ability to influence and support stakeholders across all levels Agile, flexible, and proactive approach to problem-solving More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis More ❯

leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers, and regulators. This role offers the opportunity to drive continuous improvement, build processes, and influence service performance across … the organisation. Key Responsibilities: • Own and manage the full problem lifecycle, from identification to resolution and prevention. • Conduct Root Cause Analysis (RCA) and trend analysis to address recurring issues. • Maintain and improve the Known Error Database (KEDB) and associated documentation. • Engage with internal teams, suppliers, and regulators to communicate solutions and manage risks. • Drive process improvements More ❯

i.e., "TOIL"). Participate in operations support and on-call rotation shifts, for SRE supported systems and products. Participate in or lead problem management activities , including post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents. Implement automation to reduce probability … team leader experience Understanding of software engineering principles (source control, versioning, code reviews, etc.) Working in an environment that complies with ISO27001, NIST, CIS Benchmarks, PCIDSS amongst others Leading root cause analysis and blameless postmortems in complex environments Experience of communicating complex issues to senior stakeholders and technical teams. Implementation of highly available and reliable systems, using More ❯

key purpose of this role is to grow and protect the health of car supply through the entire life cycle. The Car Partner Solutions Specialist will be responsible for root cause analysis and participating in projects in line with the larger team's mission while working closely with partner teams, supply partners, and other stakeholders as needed. … maintaining quality for all functions. Support new feature and product launches through configuration of new content and rigorous testing processes. Perform research and investigation of car issues and drive root cause analysis to issue resolution. Maintain relationships with business-critical teams through regular partner contact and delivering valued services. Provide escalation support for various teams relating to … performance. Identify opportunities to improve operational efficiency through iterative tool and process improvements. Document processes and maintain team knowledge articles. Support projects and key initiatives through the collection and analysis of supporting data. Provide regular and ad hoc reports and analysis for internal and external partners. Experience and Qualifications: You have excellent problem solving and analytical skills with More ❯

and maintaining online ordering and automation platforms that we have built for our clients. The role will also involve performing testing the configuration of our products, major incident management, root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention. This position will support multiple bespoke applications developed in-house by LineTen … troubleshoot problems. Develop support plan to prioritise and resolve multiple issues Maintain daily logs of operational issues and maintenance activities. Document and keep Standard Operating Procedures (SOPs) updated. Perform Root Cause Analysis at the end of major or recurring incidents which can then be used for Problem Management Analysis of Incidents and Change Requests (BAU and More ❯

to-day stability and performance of our Azure data platform (Synapse, Databricks, ADF, Power BI). Act as the primary point of contact for incidents and outages — driving resolution, root cause analysis, and clear stakeholder communication. Define, implement, and enforce SLAs for critical pipelines, datasets, and reporting assets. Run FinOps forums with business stakeholders to improve cost … roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience with Azure Synapse, Databricks, ADF, and Power BI More ❯

Responsibilities Lead and actively support a team of Support Analysts and Application Support Consultants, ensuring timely resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver … timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as a lead point of escalation for critical client issues. Identify and implement best practices to support the long-term success of the business. Engage with client and internal stakeholders to ensure the platform continues to align with evolving business … with strong attention to detail. Excellent communication skills, able to engage confidently with clients and internal stakeholders. Skilled in working independently and collaboratively within cross-functional teams. Strong reporting, analysis, and planning capabilities. Self-motivated, agile, and responsive to changing priorities. Comfortable liaising between technical teams and business users, translating requirements and issues clearly. Confident communicator with the ability More ❯

Job Description: AI Task Evaluation & Statistical Analysis Specialist Role Overview We're seeking a data-driven analyst to conduct comprehensive failure analysis on AI agent performance across finance-sector tasks. You'll identify patterns, root causes, and systemic issues in our evaluation framework by analyzing task performance across multiple dimensions (task types, file types, criteria, etc.). … Key Responsibilities Statistical Failure Analysis: Identify patterns in AI agent failures across task components (prompts, rubrics, templates, file types, tags) Root Cause Analysis: Determine whether failures stem from task design, rubric clarity, file complexity, or agent limitations Dimension Analysis: Analyze performance variations across finance sub-domains, file types, and task categories Reporting & Visualization: Create dashboards … design, rubric structure, and evaluation criteria based on statistical findings Stakeholder Communication: Present insights to data labeling experts and technical teams Required Qualifications Statistical Expertise: Strong foundation in statistical analysis, hypothesis testing, and pattern recognition Programming: Proficiency in Python (pandas, scipy, matplotlib/seaborn) or R for data analysis Data Analysis: Experience with exploratory data analysis More ❯

Systems) job: Maintain and improve the Business Management System in line with ISO9001 and TL9000 standards. Lead internal and external audit programmes, ensuring timely closure of findings and robust root cause analysis. Conduct risk and opportunity assessments across all business activities, supporting mitigation planning. Define, write, and maintain quality procedures and process documentation with input from stakeholders. Coordinate … years of experience in a similar role, preferably in a manufacturing or engineering environment. Certified ISO9001 Lead Auditor. Lean Six Sigma Black Belt or equivalent. Strong background in root cause analysis, internal audits, and quality system improvement. Experience working with multidisciplinary teams and communicating with internal and external stakeholders. Proficient in MS Office, SAP, JIRA, and other More ❯

site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident … discipline of Electrical engineering to the level of subject matter expert. Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable. Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks. Experience working with computerised maintenance management systems. Experience required in management of external resources. Can prepare & present relevant information to More ❯

gaps and process improvements to enhance business operations. Analyse and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable improvement recommendations (business requirements definition, gap analysis, cost-benefit analysis). Recommend solutions (in terms of both technology and business outcomes) based on root cause analysis, cost/benefits, feasibility analysis More ❯

of contact and escalation for contracted end customers Track performance of services and prepare reporting on SLAs & KPIs Produce regular management reports for customers and attend review meetings Provide analysis, feedback and actions based on trends, root cause analysis and other reports Manage service improvement plans, inclusive of formalised creation and ownership with end customers Working More ❯

Senior Data Analyst - Data Governance/Mapping - sought by investment bank based in London *inside iR35 - umbrella* Key Responsibilities Conduct root cause analysis of data issues and implement effective solutions. Manage and resolve data-related issues independently or collaboratively. Perform data modelling, mapping, and standardisation activities. Profile data to ensure compliance with established standards. Oversee data retention … practices and coordinate offshore resources. Provide guidance and mentorship to junior analysts. Hands-on use of data interrogation and analysis tools. Skills & Experience Strong data analysis and interrogation capabilities. Experience in issue management and problem-solving. Proficiency in data modelling and profiling techniques. Excellent documentation and stakeholder management skills. Financial Services experience preferred but not essential. Please apply More ❯

Problem Management - Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems. Experience coordinating cross-functional teams during outages, conducting root cause analysis, and implementing preventative measures with detailed post-incident reporting. Network & Connectivity Excellence - Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD-WAN, wireless More ❯

CloudFormation, Terraform). Implement, and maintain comprehensive monitoring, logging, and alerting solutions to ensure system health and performance. Respond promptly and effectively to critical system alerts and incidents, performing root cause analysis (RCA) and implementing preventative measures. Manage and execute scheduled maintenance windows, coordinating necessary system updates, patching, and upgrades with minimal downtime. Provide out-of-hours More ❯

Data Analyst Location: Hybrid (London - likely 1-2 days onsite per week) Duration: 6 months IR35 Status: SDS to be determined Key Responsibilities Investigate and resolve data issues through root cause analysis and problem-solving Manage and close issues independently or collaboratively with team members Perform data modelling, mapping, and standardisation to maintain consistency Proactively profile data … to ensure adherence to standards and retention rules Coordinate activities with offshore resources and mentor junior team members Hands-on use of data interrogation and analysis tools Skills & Experience Strong data analysis and interrogation skills Experience in issue management and problem resolution Proficiency in data modelling, profiling, and mapping Excellent documentation and stakeholder management abilities Financial Services experience More ❯

Data Analyst Location: Hybrid (London - likely 1-2 days onsite per week) Duration: 6 months IR35 Status: SDS to be determined Key Responsibilities Investigate and resolve data issues through root cause analysis and problem-solving Manage and close issues independently or collaboratively with team members Perform data modelling, mapping, and standardisation to maintain consistency Proactively profile data … to ensure adherence to standards and retention rules Coordinate activities with offshore resources and mentor junior team members Hands-on use of data interrogation and analysis tools Skills & Experience Strong data analysis and interrogation skills Experience in issue management and problem resolution Proficiency in data modelling, profiling, and mapping Excellent documentation and stakeholder management abilities Financial Services experience More ❯

across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation … mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised … GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Ability to analyse complex technical and security issues, identify root causes and implement long-term mitigations. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Experience creating and maintaining security More ❯

cloud cost governance, capacity planning, and performance tuning for efficiency and scalability. Strong grounding in ISO 27001, SAMA Cybersecurity Framework, and other regulatory requirements. Proven ability in incident management, root cause analysis, post-mortems, and embedding operational best practices across teams. Desirable skills: Experience with multi-cloud or hybrid cloud architectures. Exposure to global infrastructure expansion — including More ❯

regression phases. Building and maintaining automated test suites in Tricentis Tosca , ensuring scalable and reusable automation assets. Collaborating with functional consultants, developers, analysts, and business stakeholders. Managing defects, driving root-cause analysis, and maintaining high-quality documentation. Providing expert guidance on testing best practice in both Agile and hybrid environments. What You'll Bring Active SC Clearance More ❯

Approved Operating Model and DS priorities. •Sponsor or contribute to initiatives that reduce reactive workload (problem eradication, telemetry, self service, standard changes). •Own the Problem & Improvement function, ensuring root cause analysis, automation, and service enhancement initiatives are embedded across infrastructure and cloud domains. •Provide inputs to budget planning and cost optimisation (cloud utilisation, licensing). •Assume More ❯

This role is responsible for investigating and resolving data issues, ensuring adherence to data standards, and supporting data governance through proactive analysis and problem-solving. The successful candidate will work hands-on with data interrogation tools, coordinate offshore resources, and mentor junior team members. Client Details A leading global financial institution with a strong presence in EMEA, committed to … delivering innovative solutions and maintaining the highest standards of data integrity and compliance. Description Support root cause analysis of data issues and develop problem-solving solutions. Manage data issues, resolving individually or collaborating with others as needed. Perform data modeling, data standardization, and proactive data profiling to ensure compliance with standards. Conduct data mapping and ensure adherence … to data retention rules. Coordinate activities of offshore resources and mentor junior team members. Work hands-on with data interrogation and analysis tools to identify and resolve issues. Profile Strong experience in data analysis, data interrogation, and issue management . Skilled in data modeling , data profiling , and documentation. Excellent stakeholder management and communication abilities. Financial services experience preferred More ❯