london, south east england, united kingdom Hybrid / WFH Options
Robertson Sumner
Monitor application performance and proactively identify potential issues before they impact the business. Lead or support incident response for application outages or degradation, including rootcauseanalysis and reporting. Maintain and update support documentation and knowledge bases. Carry out compliance activities such as user access reviews and More ❯
system availability and rapid incident response. Document system architecture, processes, and procedures to ensure knowledge sharing and continuity. Continuously improve system reliability through rootcauseanalysis and implementing best practices. Qualifications: Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience. Proven experience More ❯
improve order completion rates • Create performance dashboards and reporting systems for logistics KPIs • Collaborate with warehouse, transportation, and delivery teams to implement improvements • Lead rootcauseanalysis for delivery delays and missed targets BASIC QUALIFICATIONS Requirements: • 5+ years experience in logistics, supply chain, or operations management • Strong More ❯
advance and configure SIEM and EDR systems to optimise threat detection and response in Azure environments. Incident response: investigate and mitigate security incidents, applying rootcauseanalysis and remediation. Security testing: conduct regular application and network security assessments to identify vulnerabilities. Threat intelligence: monitor the cybersecurity landscape More ❯
and CI/CD pipelines. Participate in on-call support and take the incident commander role when dealing with critical incidents. Run postmortems and rootcauseanalysis to unlock learnings from incidents. Adhere to agile methodologies and Kanban processes and have a coaching mindset with the ability More ❯
with our Learning & Skill development team), create detailed documentation, and maintain up-to-date knowledge bases. Manage incident resolution and problem-solving processes, conduct rootcauseanalysis, and implement preventive measures. Your profile: Apprenticeship as IT specialist or bachelor's degree in information systems, computer science, IT More ❯
guidance and support to business users during test execution. Defect Management: Collaborate with development and QA teams to ensure timely resolution of defects. Conduct rootcauseanalysis for critical defects and recommend corrective actions. Ensure that all defects are retested and closed before UAT sign-off. Reporting More ❯
on the global deployment of applications within the e-Business suite. Core activities will include gathering and defining requirements, configuration of standard applications, gap analysis, functional design of application extensions, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant … projects in the team's work portfolio. Job Responsibilities: - Interact with business customers to understand and document their business processes and requirements. Perform gap analysis to determine e-Business suite system configuration and development changes. Create business requirements documents, system configuration documents, detailed functional design documents, test plans and … engaging Oracle Support to research and resolve issues. Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a working knowledge SQL queries. Rootcauseanalysis and complex problem solving skills are important. Experience analyzing data and translating business requirements into technical specifications. PREFERRED QUALIFICATIONS Experience More ❯
impression or click) is generated from a human user or bot (invalid) and the TQ Analytics team focuses on building key metrics and reporting, rootcauseanalysis and critical stakeholder communications on changing trends and patterns for this area. The TQ Analytics team also focuses on building … every iteration to enable self-service by others on the team and to continuously expand on your ability to dive deep. Perform exploratory data analysis and apply statistical techniques to help Scientists build models that detect and filter IVT. Define and implement metrics that continuously evaluate models. Understand a … etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with data modeling, warehousing and building ETL pipelines - Experience in Statistical Analysis packages such as R, SAS and Matlab - Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to More ❯
the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction … recommendations on how to mitigate risk Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations … story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background Scoping, planning, and delivering customer-focused projects including rootcauseanalysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via More ❯
the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction … recommendations on how to mitigate risk Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations … story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background Scoping, planning, and delivering customer-focused projects including rootcauseanalysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via More ❯
prioritisation and delivery of incident and project work carried out by the team. Other key duties will include taking the lead in detailed technical analysis and major incident resolution. The role will also involve ensuring that all SLAs, SLOs and KPIs are achieved, resolve all breaches and work with … major issues impacting the delivery of application services. This will mean chairing and direct Major Incident bridge calls, manage communication to stakeholders, carry out root-causeanalysis where appropriate, provide postmortem report and resolution remediation. Requirements; Lead a support team within Financial Services, ideally an understanding on More ❯
london (city of london), south east england, united kingdom
Sterlings
prioritisation and delivery of incident and project work carried out by the team. Other key duties will include taking the lead in detailed technical analysis and major incident resolution. The role will also involve ensuring that all SLAs, SLOs and KPIs are achieved, resolve all breaches and work with … major issues impacting the delivery of application services. This will mean chairing and direct Major Incident bridge calls, manage communication to stakeholders, carry out root-causeanalysis where appropriate, provide postmortem report and resolution remediation. Requirements; Lead a support team within Financial Services, ideally an understanding on More ❯
control and governance structures in collaboration with the legal and compliance function for improvement programs Overseeing the full continuous improvement cycle of process mapping, analysis, optimisation, rollout and monitoring Championing introduction of AI & Automation tools & digital capabilities to make it radically easier for our customers & agents, with the right … experience working within a Contact Centre environment and key technologies (CCaaS, AI, Diallers) - Highly Desirable Strong excel and analytics skills Change management framework understanding Rootcauseanalysis understanding E2E Journey Mapping Intermediate knowledge of AI capabilities to release business value Desirable Skills & Experience Certification in change management More ❯
on the 1LOD through the provision of required information and explanation. • Work with 1LOD functions to conduct ad hoc risk assessments and deep dive rootcauseanalysis on priority risk areas or areas of material control deficiencies. • Manage cross-functional initiatives to achieve risk goals and compliance … Software engineering), Operations (e.g. incident, change, and problem management), Information Security (e.g. SOC, vulnerability management, etc), or Operational Resilience (e.g. Third-party management, scenario analysis, etc). Preferred • Experience of working in 1st or 2nd line risk teams or within 3rd line Internal Audit functions within a financial services More ❯
Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of investigation, rootcauseanalysis and follow-up resolution actions. Responsible for ensuring maintenance/repairs of a Data Center (Electrical/Mechanical/Fire … Hospitals, Power plants, military facilities, etc.). The candidate needs to be a self-starter and independent worker. Ability to solve problems at their root, stepping back to understand the broader context. Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries. Ability More ❯
Bachelor degree in Engineering for related area. Experience in technical support with mechatronic or robotic systems. Knowledge and/or experience working with statistical analysis tools, data visualization, and program management. Experience in leading or supporting disciplined technical problem-solving. Experience in ownership or contribution to system-wide processes … such as 8D, 5-Why, Fishbone, FMEA, or comparable rootcauseanalysis methodologies. Excellent communication skills with the ability to articulate complex technical issues. Ability to manage multiple high-priority tasks simultaneously. PREFERRED QUALIFICATIONS Master's degree in Engineering for related area. Knowledge and or working experience More ❯
Bachelor degree in Engineering for related area. Experience in technical support with mechatronic or robotic systems. Knowledge and/or experience working with statistical analysis tools, data visualization, and program management. Experience in leading or supporting disciplined technical problem-solving. Experience in ownership or contribution to system-wide processes … such as 8D, 5-Why, Fishbone, FMEA, or comparable rootcauseanalysis methodologies. Excellent communication skills with the ability to articulate complex technical issues. Ability to manage multiple high-priority tasks simultaneously. PREFERRED QUALIFICATIONS Master's degree in Engineering for related area. Knowledge and or working experience More ❯
applications and enhance existing ones. Platform Engineering: Ensure high availability and performance through proactive platform design and monitoring. Incident Resolution: Quickly restore services, perform rootcauseanalysis, and implement long-term solutions. Cross-Functional Collaboration: Partner with traders, researchers, and developers to maintain and optimize custom platforms. More ❯
technical processes including: Security risk management Information and security operational incident management Direct management and development of 24 7 SOC Team Incident investigation including rootcauseanalysis, SIEM, SOAR, EDR Act as security incident manager for major security incidents (internal and external) Security assurance activities Quality & Compliance More ❯
Beckenham, London, United Kingdom Hybrid / WFH Options
Eteam Workforce Limited
to mentor and motivate junior team members, fostering a high-velocity mindset. Ensures code quality meets industry and organizational best practices and standards. Leads rootcauseanalysis and problem-solving efforts within the team. Guides and coaches team members to resolve their own blockers. Manages dependencies with More ❯
Handle Salesforce support requests and address escalated user needs by providing timely and comprehensive resolution to technical challenges and business support issues. Consistently document rootcauseanalysis steps and findings, recommended solutions. Monitor customer service areas to identify potential system issues that could impact customer experience. Complete More ❯
technical requirements and implementation details. Follow up on requests, resolve support issues, and communicate solutions to client technical teams. Provide timely status updates, conduct root-causeanalysis, and generate reports on SLAs and metrics. Develop tools to improve support processes. Manage and lead critical support escalations involving More ❯
ensure secure coding practices. Threat Detection and Response: Monitor and analyze security events to detect potential threats or breaches. Respond to security incidents, conduct rootcauseanalysis, and implement corrective actions. Vulnerability Management: Perform regular security assessments, including penetration testing and vulnerability scanning. Collaborate with development teams More ❯
ensure secure coding practices. Threat Detection and Response: Monitor and analyze security events to detect potential threats or breaches. Respond to security incidents, conduct rootcauseanalysis, and implement corrective actions. Vulnerability Management: Perform regular security assessments, including penetration testing and vulnerability scanning. Collaborate with development teams More ❯