76 to 100 of 122 Service Delivery Manager Jobs in London

Technical Production Service Delivery Manager (London, UK) We are seeking a full time Technical Production Service Delivery Manager to work onsite at our clients offices in London. Using your skills and experience working within a Managed Service environment you will help deliver success and quality within the verticals that you oversee. You will … develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point of contact for client Service Owners will be a key part of your role … this we have teams working across 4 key areas of the business; Virtual/Hybrid Event, Video Production, Studio Builds, and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries. The Day-to-Day Acts as the point service delivery manager across services, as required (currently More ❯

performing teams? Do you thrive in a dynamic environment where innovation, customer focus, and continuous improvement are at the heart of everything you do? We're looking for a Service Delivery Manager to join our Digital team and take ownership of delivering high-quality, reliable, and secure services across the enterprise. This is your opportunity to make … a real impact, ensuring service excellence, managing key supplier relationships, and driving continuous improvement across our End User Compute function. What You'll Be Doing: Ensuring seamless service delivery and system support aligned with SLAs. Managing third-party suppliers and ensuring they deliver on strategic and commercial commitments. Leading a customer-centric team focused on service availability, performance, and cost-efficiency. Driving service insight and reporting to inform strategic decisions. Championing continuous improvement and innovation across service operations. Acting as a voice of the customer-gathering feedback and turning it into action. What You'll Bring: Proven experience in service delivery and supplier management. Excellent analytical and problem-solving skills with More ❯

Service Delivery Manager - Managed Services - Cloud, Secure Networking, Cyber, UC Location: Remote, with infrequent travel to North West office & client sites No sponsorship available, UK applicants only. We’re looking for Service Delivery Management Professionals in the MSP world, who excel in building strong customer relationships, skilled in managing escalations, and are committed to delivering … top-tier service through thorough process management and accurate reporting. Key Responsibilities: Build and sustain trusted relationships with customers, understanding their objectives and collaborating with internal teams to meet these goals while advocating for customer needs. Serve as the main escalation contact, coordinating with internal teams and external partners to ensure effective communication and resolution. Conduct regular Service Reviews to gain insights, maintain customer satisfaction, and build trust through clear, consistent follow-ups. Lead cross-functional teams in resolving escalations efficiently, providing guidance to service teams and liaising with external vendors as needed. Ensure timely, transparent communication with customers during escalations, keeping them updated on progress. Oversee contract fulfilment by accurately reporting on Service Level More ❯

and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE As our Service Delivery Manager you will be the single point of contact, representing Temenos Cloud and empowered as an ambassador in front of the client with the brief to … will represent the client within Temenos Cloud organization and the Client with the Temenos organization and bare the responsibility of running weekly operations calls with the Client and Support Manager to provide weekly status updates on Problem Tickets/Requests and Changes. OPPORTUNITIES The SDM will be engaged prior to Go-live and will ensure compliance with all contractual … client and internal processes and best practices in the transition from Project to Operations. SDM owns the Client communication for Incident Management with the support of the respective Support Manager, and the CCC-Shift Lead who will take the role of Incident Manager for Major Incidents. The SDM is accountable for the incident status reported in Monthly Service More ❯

Service Delivery Manager page is loaded Service Delivery Managerlocations: Birmingham (Remote): London (Remote)time type: Full timeposted on: Posted Todayjob requisition id: R012113At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing … a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview: Responsibilities: Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. Lead regular service reviews, providing performance reporting and driving actions for service improvement. Act as the … primary operational contact for key customer accounts, ensuring consistent service delivery and customer satisfaction. Collaborate with internal teams and partners to align service delivery with customer expectations and evolving business needs. Work closely with Account Management to ensure alignment between service delivery and commercial strategy, supporting customer retention, renewals, and growth opportunities. Drive a More ❯

open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society. THE ROLE As our Service Delivery Manager you will be the single pointof contact, representing Temenos Cloud and empowered as an ambassador in frontof the client with the brief to ensure success. … You will represent the clientwithin Temenos Cloud organization and the Client with the Temenos organizationand bare the responsibility of running weekly operations calls with the Clientand Support Manager to provide weekly status updates on Problem Tickets/Requests and Changes. OPPORTUNITIES TheSDM will be engaged prior to Go-live and will ensure compliance with allcontractual client and internal processes … and best practices in thetransition from Project to Operations. SDMowns the Client communication for Incident Management with the support ofthe respective Support Manager, and the CCC-Shift Lead who will take therole of Incident Manager for Major Incidents. TheSDM is accountable for the incident status reported in Monthly ServiceReview and providing PIRs and RCAs for Major Incidents. Actas More ❯

of over 645,000m , providing critical facilities services that ensure our teaching, research, and innovation thrive. About the role The Opportunity We're looking for an experienced and driven Service Delivery Manager (Maintenance Engineering/Facilities Management FM) to lead a high-performing team within our Maintenance Operations unit. In this pivotal role, you'll be at … the forefront of driving service excellence across UCL's estate-ensuring consistency, compliance, and innovation in everything we deliver. You'll be responsible for managing key performance metrics, optimising service delivery, and being the central point of communication for the department-both internally across UCL and with external stakeholders. This is your chance to influence how one … of the UK's most prestigious institutions operates day to day. What You'll Do Lead the Service Delivery and Technical Coordinator teams with vision and purpose Drive consistency across systems, processes, and performance reporting Manage service providers, compliance, permits, and customer service initiatives Oversee the development of operational and strategic reports Champion continuous improvement and More ❯

Social network you want to login/join with: Are you a passionate IT professional with strong retail experience and a service-minded approach? Are you looking for an opportunity to work with multiple stakeholders across the globe, and become a key point for the digital store operations of the world’s leading jewellery brand? Then, keep on reading … Key role in the overall Digital Store Operations service delivery The Retail Tech Analyst will play a key role in managing the delivery of new stores, store services, and store support services in Pandora’s Clusters, and will be collaborating closely with multiple business stakeholders and colleagues across the world. In this role, you will play a … solution (if any), hardware and network in the stores, and act as a Subject Matter Expert (SME) for our Vendors and Support teams. You will manage and oversee several service providers, and ensure they deliver the agreed services, on time, and within agreed budget. Your duties will include strong alignment with the other Retail DevOps teams, both in and More ❯

Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Apprenticeships Director Hours: 37.5 per week Contract type: Fixed Term, 12 months Salary: (Depending on experience) Role Overview The Service Delivery Manager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring timely completion, retention … team of Learner Success Coaches and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the Service Delivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with Accounts & Sales teams to support … proactive engagement and timely resolution of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure service delivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal teams in initiatives that enhance More ❯

IT Service Delivery Manager - Hybrid/UK/BE/NL - £45K-£55K - permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Service Delivery Manager . We deliver a range of services from IT Consultancy … Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Service Delivery Manager will be able to contribute to the company's future vision and share in the profits. The IT Service Delivery Manage r role … as well as travelling to meet with our clients which are UK and European Based. Key Requirements include: Minimum 2 years' Management Experience Experience of working in a technical delivery role Experience of both managing and delivering services to Clients Line management experience Software management experience is a nice to have Excellent English written and verbal communication skills Team More ❯

IT Service Delivery Manager Hybrid/UK/BE/NL - £45K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Service Delivery Manager . We deliver a range of services from IT Consultancy … Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Service Delivery Manage r role will … as well as travelling to meet with our clients which are UK and European Based. Key Requirements include: Minimum 2 years Management Experience Experience of working in a technical delivery role Experience of both managing and delivering services to Clients Line management experience Software management experience is a nice to have Excellent English written and verbal communication skills Team More ❯

We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this company over the past 5 years, with 31 still employed there. Hybrid working is available for the successful Service Delivery Manager. The role involves travel to Reigate (Surrey), East … per week. The company is highly ambitious and eager to welcome individuals who are keen to progress and succeed. Most of our candidates have advanced quickly in their careers! Service Delivery Manager - Job Purpose: This is a customer-facing role ensuring clients have a dedicated point of contact for ongoing service delivery. The SDM oversees all … activities related to providing effective service to meet contractual obligations, acting as the main client contact throughout the service contract lifecycle. They must ensure all aspects of the contract are understood across relevant teams and address any service failures with appropriate corrective actions. The role requires face-to-face meetings with clients and subject matter experts. Overall More ❯

career progression. You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation. Requirements And Responsibilities The Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction. What You’ll Do Client Satisfaction: Service delivery managers … focus on meeting client expectations, resolving issues, and ensuring services align with agreed-upon service level agreements (SLAs) and operational level agreements where applicable. The Service Delivery Manager will build strong relationships with our internal clients, ensuring their needs are understood and met. They act as a bridge between technology and our internal clients, fostering trust … and communication. Relationship Management: They handle client relationships, coordinate with project teams were needed, and work with technology services. Continuous Improvement: Service delivery managers help identify improvement initiatives, help resolve customer issues promptly, and collaborate with other groups in SRE for seamless service delivery Gathering and understanding customer requirements/SLA’s and communicating to Ratings More ❯

The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit. The role will coach, mentor and provide leadership to … drive improved performance and share best practice. The role will have line management responsibilities. Responsibilities: Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites. Coach, mentor and lead a team of Functional Assessors' and Site Coordinators' with action More ❯

Join to apply for the Service Delivery Manager role at Veolia UK 3 weeks ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Veolia UK This range is provided by Veolia UK. Your actual pay will be based on your skills and experience — talk with your … recruiter to learn more. Base pay range Ready to find the right role for you? Service Delivery Manager Salary: £38,000 per annum, with an annual performance bonus plus Veolia benefits and pension Hours: 40 hours per week. Monday - Friday 09:30 pm to 06:00 am (30 minute unpaid break) + working 1 in 4 Saturdays … reach your full potential Access to company Van What you'll be doing; Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities. Ensuring training and competency checks are in place for all roles. Monitor operational performance, follow up on complaints, problem problem-solve for operational challenges. More ❯

are expected to have. Main location: United Kingdom, England - South East, UK Wide - Various Position ID: J0625-0941 Employment Type: Full Time Position Description: Are you an experienced Senior Service Delivery Manager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client, operating within … a secure and safety-focused framework. This is a high-impact role for someone who thrives in structured, mission-critical settings and is passionate about service excellence and stakeholder success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer … on-site in Southampton 1–2 days per week, collaborating closely with internal teams, partners, and client stakeholders. Your future duties and responsibilities: You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client. • Lead the end-to-end service delivery lifecycle for one or More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and More ❯

DESCRIPTION The Meetings and Events Service Delivery Manager - EMEA leads the execution of customer events and drives performance, processes, and quality standards across the region. They are responsible for elevating team performance and Amazon Meetings & Event's (AM&E) reputation through excellence in service delivery. Working within AM&E's global strategy, they optimize and implement … goal is a multi-year carbon emissions reduction goal that is aligned with getting to carbon neutrality 10 years faster than the latest scientific guidance. Key job responsibilities • Identify service, communication and process improvement opportunities throughout events delivery. • Lead the implementation of best practices and standard operating procedures, and adherence to global playbooks. • Under the leadership of the Global … Service Delivery Manager, develop, deliver and implement strategic plans for the delivery of events • Daily leadership of all regional onsite Service Delivery teams across the region, ensuring that all agreed SLAs and service standards are met. • Review current service support models to ensure accuracy and reliability of delivery; with emphasis on More ❯

Du hast ein abgeschlossenes Studium der Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation. Du hast mehrjährige Berufserfahrung im IT-Servicebereich, idealerweise in einer leitenden Funktion sowie fundierte Kenntnisse im IT-Service-Management (ITSM; ITIL-Zertifizierung von Vorteil). Du hast bereits eine ausgeprägte Führungserfahrung und die Fähigkeit, ein Team zu motivieren und zu leiten. Du besitzt exzellente Kommunikations- und zwischenmenschliche More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. 📍 Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. 📍 Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Our Belgian client, providing leading ERP solutions to the utilities and energy sector, is looking for a Dutch-speaking Service Delivery Manager to join their team. Our client is looking for a dynamic team player, good at building bridges between business and IT, and who can bring their pragmatic, goal-oriented and quality approach to the team. … The selected Service Delivery Manager will be responsible for the support and implementation of changes at one or several customers. This implies efficient planning, stakeholder, people, risk and change management with a focus on maximizing value creation. As a Service Delivery Manager , you will be responsible for a dedicated team of consultants. Your performance … of our tools, project and support methodology must ensure streamlined activities, excellent results, and high customer satisfaction. Required skills and experience: At least 1 year of experience as a Service Delivery Manager or Project Manager in an IT software environment (preferably ERP) A university or bachelor’s degree in Applied Economic Sciences: Business engineering; Computer Science More ❯