Overview Aatom Recruitment is currently seeking a TechnicalSupport Officer to join a local authority on a 6-month contract , with the possibility of extension. This role is ideal for someone with a strong background in application support and a passion for delivering high-quality service to internal stakeholders. Key Responsibilities Provide collaborative support to service … teams, assisting with system navigation and requirements. Diagnose and resolve technical issues, escalating complex cases when necessary. Design, build, and maintain dashboards to support data-driven decision-making. Configure and customise diagnostic tools and workflows to meet operational needs. Stay up to date with product updates, system changes, and industry best practices. Support onboarding and training by … sharing technical insights and guidance. Document support interactions and resolutions to aid knowledge sharing and continuous improvement. Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support. Collaborate with cross-functional teams to identify recurring issues and contribute to service enhancements. Essential Requirements Proven experience in application support. Knowledge or experience with Totalmobile is More ❯
for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission! Role Our client is seeking a TechnicalSupport Officer to join their expanding London-based team. The successful candidate will play a vital role in supporting customers across the EMEA. This position involves providing hands … on technical assistance, managing system configurations, and ensuring the smooth onboarding of new clients. With strong analytical and problem-solving skills, you’ll help maintain accurate data processes and ensure that client operations continue to run efficiently. Key responsibilities include: Acting as one of the primary technical contacts within the support function, assisting clients and coordinating with … engineering teams when required. Managing the technical helpdesk for multiple regions, ensuring prompt and effective resolution of support requests. Providing client education and guidance on new or existing system features via the helpdesk portal. Uploading and managing key master data such as driver, vehicle, and customer information. Customising document templates (PDFs, emails) to meet individual client requirements. Configuring More ❯
Central London, London, England, United Kingdom Hybrid / WFH Options
French Selection UK
FRENCH SELECTION (FS) French speaking Customer TechnicalSupport Location: Central London Hybrid work 2 days a week in the office past probation period Salary: £33,000 per annum Ref: 5489F To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5489F The company: Globally successful and rapidly expanding SaaS … committed to supporting their staff to grow internally and rewarding talent and expertise. Graduate/Entry Level scheme – no previous experience required for this role. The role: - Provide customer support by resolving system user issues and addressing customer queries in a timely and effective manner - Advise users on how to make the most of the system's functionality, offering … customers in configuring the system to suit their business requirements, ensuring optimal use and alignment with operational goals - Proactively gather feedback and ideas for new features and services to support continuous system improvement. - Conduct on-site visits to assess system usage and identify opportunities to enhance efficiency and adoption - Collaborate with internal teams to support the testing and More ❯
Job Role: Executive/Sr. Executive Location: London, UK Duration: 6+ Months Contract(rolling contract) Work Mode: Onsite Role Purpose The purpose of the role is to provide effective technicalsupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities Support process by managing transactions as per required … and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of More ❯
partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/ More ❯
partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/ More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/ More ❯
trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team. The role You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this … fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact. Key Responsibilities Hands-on support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions Manage … tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and manage changes Provide global support across multiple regions and time zones Key Requirements 10+ years in IT, with 5+ years in energy trading/CTRM Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA) Understanding of More ❯
trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team. The role You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this … fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact. Key Responsibilities Hands-on support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions Manage … tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and manage changes Provide global support across multiple regions and time zones Key Requirements 10+ years in IT, with 5+ years in energy trading/CTRM Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA) Understanding of More ❯
trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team. The role You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this … fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact. Key Responsibilities Hands-on support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions Manage … tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and manage changes Provide global support across multiple regions and time zones Key Requirements 10+ years in IT, with 5+ years in energy trading/CTRM Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA) Understanding of More ❯
london (city of london), south east england, united kingdom
X4 Engineering
trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team. The role You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this … fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact. Key Responsibilities Hands-on support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions Manage … tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and manage changes Provide global support across multiple regions and time zones Key Requirements 10+ years in IT, with 5+ years in energy trading/CTRM Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA) Understanding of More ❯