Customer Retention Supervisor
- Hiring Organisation
- Iris Recruitment
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
comfortable managing pace, process, and precision. A strong understanding of customer retention and what drives long-term loyalty. Excellent communication skills , both written and verbal, with a calm and confident approach. Commercial awareness -confident discussing pricing, renewals, and the business impact of decisions. Empathy and balance -able to handle … sensitive customer situations with professionalism and fairness. Good organisational and analytical skills , with the ability to prioritise and spot opportunities to improve. Experience working across multiple sites or with international teams (advantageous). A background in a software or technology business (a bonus, not essential). What Youll ...