23 of 23 Service Management Jobs in Manchester

Title: Asset Manager Function: Service Management Location: Salford Quays, Manchester (Hybrid) Start date: ASAP Contract: 6 months (possibility of extension) Role Purpose Our client is establishing a new Asset Management practice within our Service Management function, and we're looking for an experienced Asset Management SME to help us build it from the ground up. This is a pivotal role within our Major Operating Securely Programme. Service Management has ownership of CIS Controls 1 & 2 (Inventory and Control of Enterprise and Software Assets), and you will lead the design, implementation, and governance ...

Title: Asset Manager Function: Service Management Location: Salford Quays, Manchester (Hybrid) Start date : ASAP Contrac t: 6 months (possibility of extension) Role Purpose Our client is establishing a new Asset Management practice within our Service Management function, and we're looking for an experienced Asset … Management SME to help us build it from the ground up. This is a pivotal role within our Major Operating Securely Programme. Service Management has ownership of CIS Controls 1 & 2 (Inventory and Control of Enterprise and Software Assets), and you will lead the design, implementation ...

Service Transition Manager Central Manchester (Hybrid - 2 days on-site) Up to £60,000 + 10% Bonus About the Role Join a modern, product-led tech environment where you'll take ownership of transitioning new digital services into live operation. You'll work across product, engineering, and operations … ensure services are reliable, scalable, and ready to perform from day one. Key Responsibilities Lead end-to-end service transition for new products and features. Embed service readiness into product design, ensuring strong performance, observability, and supportability. Maintain SLAs, SLOs, and service documentation. Build and use dashboards ...

like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards … internals to develop and maintain Windows kernel-mode and user-mode device drivers and services across multiple security products within the Secure Unified Endpoint Management portfolio. This engineer will be working both with on-premises product offerings as well as SaaS cloud products as these key components are shared ...

Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight … Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring ...

Title: Asset Manager Function: Service Management Location: Salford Quays, Manchester (Hybrid) Start date : ASAP Contrac t: 6 months (possibility of extension) Role Purpose Our client is establishing a new Asset Management practice within our Service Management function, and we're looking for an experienced Asset … Management SME to help us build it from the ground up click apply for full job details ...

Service Delivery Manager - Manchester £70,000 - £78,000 + Benefits A Leading Consultancy is seeking x2 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate to undergo … clearance and be a Sole UK National. As a Service Delivery Manager, you'll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This ...

Role: Technical Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

collaborating with vendors and stakeholders. · Team Leadership: Line manage a 1st Line Analyst, providing mentoring, performance feedback, workload planning, and coaching to foster a service-focused culture. · Service Improvement: Monitor ticket SLAs, investigate root causes, liaise with 3rd parties, and propose enhancements to reduce issues and boost user … audits, compliance (e.g., GDPR), and Joiner/Mover/Leaver processes. Skills & Experience Essential: · 3-5 years in 2nd line IT support or senior service desk roles. · Strong troubleshooting in Microsoft 365, Windows OS, Azure AD, and business systems. · Experience with CRM or similar platforms. · Proven documentation skills ...

days on site) Our client, an industry leading and national business, is looking to hire an experienced Asset Manager to build a new Asset Management practice. This is a pivotal role within our clients security programme. The successful candidate will ensure strong alignment between Asset Management and Configuration … Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 3 days per week on site in Manchester. General responsibilities: - Define and establish an Asset Management strategy incl. ...

Salary: £51k Benefits: Exceptional benefits package, similar to the NHS, with a very generous pension The role: This is a broad, hands-on IT Management position with full ownership of IT systems, infrastructure, security, and strategy. You will be comfortable working autonomously, balancing longer-term improvements with … compliance: Own and maintain IT security policies, procedures and controls Lead Cyber Essentials compliance and support related audits Implement and maintain an Information Security Management System appropriate to a regulated environment Ensure compliance with GDPR and other relevant requirements, and lead IT risk management IT Manager - Supplier ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA’s Escalate issues as appropriate ...

security strategy Oversee proactive and reactive threat defence measures Ensure alignment with legal regulatory and compliance frameworks Work closely with senior leadership on risk management and governance Oversee security policies, controls, audits and reporting Manage and develop the in-house security function (currently 4 team members, including a Cyber … point for security incidents Whilst architecture expertise is not essential (given the existing Cyber Security Architect), strong experience in security strategy, governance and risk management is critical. Required Experience & Background We are particularly interested in individuals who have: Operated as a Cyber Security Manager, Information Security Manager or Head ...

meet every requirement but are enthusiastic about the role, we encourage you to apply. You'll ideally bring: Understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes Experience developing and customising ServiceNow workflows and integrations Familiarity with ServiceNow Virtual Agent and/ ...

receive timely and effective technical assistance. Key Responsibilities * Provide technical support via phone, email, and in person* Log and manage incidents through the IT service management system* Monitor and maintain business systems, networks, and applications* Support IT compliance standards (ISO27001 and Cyber Essentials)* Identify recurring issues and help … What We're Looking For * Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server* Strong problem-solving skills with ownership of issues end-to-end* Customer-focused approach with excellent communication skills* Team ...

Proofpoint) Mimecast MS E5 Security Suite Strong analytical skills with the ability to efficiently troubleshoot and diagnose technical faults Good working knowledge of IT service delivery processes Established knowledge of modern Windows (desktop and server) operating systems, and also familiar with Mac/Linux operating systems Competent knowledge … Android operating systems Good understanding of virtual server infrastructure (VMWare) Good working knowledge of on premise and Azure Active Directory Awareness of Group Policy Management and Azure Microsoft Endpoint Manager Good understanding of Citrix XenApp/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues ...

compliant, and fit for the future. This is a hands-on role where you will act as the functional expert across SAP Financials, Materials Management (MM), and Sales & Distribution (SD), while also supporting EDI integrations that enable seamless data exchange with our external partners. Key Responsibilities Provide functional support … Experience supporting SAP within a manufacturing, logistics, or supply chain environment Understanding of SAP integrations and data governance principles Familiarity with ITIL practices and service management frameworks Degree in Information Systems, Business, or a related field SAP certification(s) in relevant modules desirable but not essential Strong analytical ...

requirements into actionable delivery outcomes, manage dependencies across technology towers, and ensure smooth, continuous delivery within an agile pod structure. Key Responsibilities Story & Backlog Management Translate risk, control, and design artefacts into clear user stories with defined acceptance criteria. Define Definition of Ready (DoR) and Definition of Done … . Coordinate UAT activities and stakeholder sign-off. Dependency & Delivery Management Maintain cross-domain dependency mapping across networks, identity, endpoint, SOC, and service management teams. Negotiate sequencing and prioritisation to keep delivery unblocked. Change Enablement Co-create standard change models and evidence packs with technical leads. Ensure ...

implementation support. Implement a range of solutions —from routines for calculating member benefits and programs for loading/validating data, to automated reports for service management. Collaborate with the Operations team and across the wider business. You will build strong working relationships across teams and with customers Deliver solutions ...

playing a key role in the strategic development, delivery, and maintenance of the trust-wide IT infrastructure. This position will oversee the internal IT service desk, lead central IT projects such as Microsoft 365 migrations, ensure cybersecurity compliance, and support schools in meeting digital and technology standards. … cohesive approach to digital development across the organisation.As the Trust grows and the role evolves, you will contribute to the continuous improvement of systems, service management processes, and digital strategy, including delivering training to enhance the effective use of technology across the organisation. This is a highly technical ...

prem to AWS Implement and maintain security, monitoring, logging, and DR controls Automate infrastructure using Infrastructure as Code Support AWS networking, WorkSpaces, and cost management Key requirements: 5+ years' hands-on AWS engineering experience AWS Associate certification (or equivalent experience) Strong knowledge of core AWS services, networking, and security … Infrastructure as Code (CloudFormation or Terraform) Strong Linux skills scripting experience desirable Nice to have: ISO27001 experience Containers (ECS, Kubernetes, Docker) ITIL/structured service management experience This is a great opportunity to work on a large-scale, impactful cloud platform with real-world significance. Apply ...