As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate: £250-£320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor More ❯
technical strengths and weaknesses to ensure the best utilisation of the resource for the Call Scheduler. • Provide technical assistance to assigned direct and indirect accounts within timescales specified by SLA’s. • Make recommendations to RSM for technical training and carries out field coaching in technical and customer care standards. • Effectively investigate and rectify faults reported by direct and indirect end … a detailed report with supporting documentation if required for RSM. • Perform routine maintenance and modifications/updates as required • Provide support during installations • Understand and be fully conversant with SLA’s relating to assigned accounts. • Understand solutions in use and be able to carry out basic fault finding • Report reoccurring faults to enable proactive management of such faults • Share expertise More ❯
