12 of 12 SLA Jobs in Merseyside

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner More ❯

create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You More ❯

relevant processes Analyse build requests and specifications and convert to virtual and physical server builds in-line with process Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure Thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers More ❯

Must Have • At least 10 + years of experience in Techno-functional role • Operating System: Linux • Conversant with trouble shooting for technical issues, Support SLA's etc. • Excellent Communication skills and ability to multitask in a high-pressure Trading environment • Understanding of Unix Shell Scripts and Sybase. • Good understanding of More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

promoting retention and improving the use of the platform Map possible gaps to increase client satisfaction Build and manage plan to improve key indicators (SLA, NPS, ...) Identify and capitalize on business opportunities Promote Up/Cross sales with existing clients Monitor the Invoice process, including renewals Requirements: 3 years More ❯

This role requires technical expertise in handling and maintaining data center infrastructure, ensuring that all tasks are performed within the designated Service Level Agreement (SLA) to minimize downtime and ensure smooth operations. Key Responsibilities: Racking and Staging : Assist with the physical racking and staging of servers, switches, and other hardware … securing cables and ensuring proper cable management. Troubleshooting and Resolution : Provide troubleshooting support for hardware and network issues to avoid service disruptions. Compliance with SLA : Ensure that all tasks are completed within the designated 2-hour SLA after ticket creation and acknowledgement. Documentation : Maintain accurate records of all activities, including … the USA and Canada. The projects will require physical handling of server infrastructure and addressing any immediate hardware-related issues within the stipulated SLA. SLA : We expect all tasks to be dispatched and completed within the designated 2-hour SLA after ticket creation/acknowledgement. Note : Only local candidates in More ❯

with business readiness activities. Contribute to the development and rollout of operational readiness runbooks in partnership with business stakeholders. Ensure all service level agreement (SLA) requirements are discussed, agreed upon, and documented with relevant departments. Essential Skills and Experience Proven experience as a Business Change Lead, Project Lead, or Business More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management Manage and execute network projects, coordinating with cross-functional … live operational environment. Extensive real time Incident/Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations More ❯

Data Warehouse Manager £60,000 Chester ShortList Recruitment are working with an excellent Chester-based client who are recruiting for a Data Warehouse Manager to join their growing team. The Data Warehouse Manager will ensure the data warehouse team is More ❯