4 of 4 SLA Jobs in Merseyside

backlogs and implementing measurable process improvements. Experience developing teams, improving morale and creating a positive culture during periods of significant change. Strong vendor and SLA management experience. Excellent stakeholder management and communication skills, with the ability to engage effectively with store colleagues, corporate users, technical teams and senior executives. ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

date inventory of ICT hardware. Responsible for ensuring that support incidents, problems, and requests for change are recorded according to the team’s SLA: o Maintain (and configure when necessary) systems such as: o External web systems (room booker, kerboodle, etc.). o Wireless network. o Anti virus software. ...

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...