Helpdesk Manager - 3 days a week
Merseyside, North West, United Kingdom
True Worth Consulting Ltd
create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions More ❯
Employment Type: Contract
Rate: £350 - £400 per day, Benefits NONE
Posted: