19 of 19 Customer Insight Jobs in the Midlands

Title: Head of Customer Experience Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt ...

Title: Head of Customer Experience Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt ...

role designed to make fast impact while the wider data team scales and restructures. You'll help build the foundations for long-term reporting, insight, and operational decision-making. You'll work closely with Operations, Product, and Data teams to build dashboards, connect multiple data sources, and generate insights … multiple datasets to create a single source of truth for Ops teams. Improve visibility of key operational metrics and build scalable reporting frameworks. Operational insight & analysis Analyse activity across email, chat, social, help centre, and chatbot channels. Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends. ...

role where your work directly shapes operational decision‐making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations. The Company They are a well‐known consumer membership organisation undergoing an exciting period of growth … modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change ...

role where your work directly shapes operational decision-making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations. The Company They are a well-known consumer membership organisation undergoing an exciting period of growth … modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change ...

environment, the Business Development Manager will work closely with internal technical, programme and commercial teams to develop a strong pipeline of opportunities aligned with customer capability requirements and organisational growth objectives. The role requires strong understanding of defence procurement environments, stakeholder engagement and opportunity capture processes. Duties and Tasks … Collaborate with engineering, programme management and commercial functions to ensure proposed solutions are deliverable, competitive and aligned with customer needs. - Contribute to long-term business growth planning by identifying emerging capability requirements, innovation opportunities and partnership options within the defence ecosystem. - Develop a deep understanding of customer capability ...

will be responsible for designing, enhancing, and scaling online money transfer products with a strong focus on simplifying transaction processes and delivering a seamless customer journey. The role requires deep experience in building digital payment solutions where transaction processing is as easy, fast, and intuitive as sending … development and enhancement of online money transfer products across web, mobile, and digital channels. Define and execute product strategies focused on simplicity, speed, and customer convenience. Own the product roadmap, from concept and design to launch and continuous optimization. Transaction Process Simplification Design and optimize transaction workflows to minimize ...

through the CRM (Salesforce). Take ownership of outbound sales efforts, including lead generation, conversion of incoming enquiries, proposal management, and relationship development. Champion customer insight and feedback across the business, ensuring client needs are reflected in service development. Build and maintain strong commercial relationships with OEMs, Tier … makers within the automotive and manufacturing sectors. Ideally degree qualified with experience in B2B sales with the ability to build and maintain senior-level customer relationships: Ability to understand complex services and communicate them in a customer-focused way. Proficient with MS Office and CRM platforms (Salesforce preferred ...

transfers from legacy systems into Azure SQL Maintaining and enhancing pipelines Building new pipelines and APIs where required Carrying out web scraping to gather customer insight Supporting data architecture improvements and reducing duplication in the environment YOUR SKILLS AND EXPERIENCE: Strong commercial experience with Azure, Python ...

Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain strong … relationships with customers to drive retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer ...

establish CI/CD pipelines for improved deployment processes Skills & Experience Required Strong hands-on experience with Microsoft Dynamics 365, particularly: Sales Module Customer Insights & Journey Module Experience supporting and implementing coded solutions within Dynamics 365 (ideally using Visual Studio Code) Proven experience using and maintaining Power Automate Flows ...

Customer Success Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Are you passionate about helping customers achieve real, measurable value? Do you thrive … role where you can build relationships, shape processes, and directly influence customer success outcomes? If so, this is a fantastic opportunity to join our growing team as a Customer Success Manager . As a key member of our Customer Success function, you will drive customer satisfaction ...

supply chain software solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success … clients. Responsibilities: · Build and maintain strong relationships with customers to drive retention and satisfaction. · Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. · Foster long-term client relationships by understanding their goals, challenges, and requirements. · Develop a strong understanding of our software solution ...

month maternity cover. This is a role at the heart of decision-making, supporting both Product and Marketing teams with applicable, insight-led analytics. This role is ideal for someone who enjoys turning complex data into compelling stories that influence business outcomes. You'll help shape how we understand … office) reporting to the Analytics Manager. What You'll Be Doing Lead analytics projects that support strategic Product and Marketing plans Develop customer insights that inform targeting, positioning, and growth strategies Build and deploy segmentation models and predictive models to better understand customer behaviour Translate complex analysis into ...

Dynamics Customer Services Functional Consultant – Dynamics CE Consultant, Dynamics CE Functional Consultant, D365 CE Functional Consultant, Dynamics 365 CE Functional Consultant, Dynamics CRM Functional Consultant, MS Dynamics Functional Consultant, Customer Service, Omnichannel, contact centre, live chat, azure communication services, power apps, power automate, D365 CE, D365 CRM, Power … Dynamics 365 CE programme of work. They are looking to hire a locally based D365 CE Consultant who has a strong background with the Customer Service module. This full time, permanent position requires onsite presence and is offered on a hybrid basis with a sensible and flexible approach ...

performance and campaign results. Provide admin support for marketing activities, including webinars, events, PPC, PR, and partner initiatives. Assist with market research and contribute customer insights to help improve Dolphin products and services. Develop strong knowledge of customer needs and Dolphin software solutions, contributing insights to support continuous ...

account development, while building and leading a local team over time. You will act as the regional authority on go-to-market strategy, customer behaviour, and cultural nuance, working closely with global Marketing and Sales teams. This role suits someone who is passionate about marketing research, data-led decision … DACH market internally, clearly articulating opportunities, risks, and investment needs. Marketing Strategy, Research & Execution Lead market research initiatives to continuously deepen understanding of DACH customer segments, buyer behaviour, and competitive landscape Translate insights into clear positioning, messaging, and campaign strategies Localise and optimise all marketing touchpoints, including website content ...

account development, while building and leading a local team over time. You will act as the regional authority on go-to-market strategy, customer behaviour, and cultural nuance, working closely with global Marketing and Sales teams. This role suits someone who is passionate about marketing research, data-led decision … DACH market internally, clearly articulating opportunities, risks, and investment needs. Marketing Strategy, Research & Execution Lead market research initiatives to continuously deepen understanding of DACH customer segments, buyer behaviour, and competitive landscape Translate insights into clear positioning, messaging, and campaign strategies Localise and optimise all marketing touchpoints, including website content ...

Graduate Technical Sales Associate Global Data Centre Solutions You will be based from our Birmingham office. However, the role may require customer site visits, so you need to be flexible to travel and stay away when required. To get on this prestigious graduate programme we require a bachelor … future of sustainable, smart infrastructure. What Youll Do As a Graduate Technical Sales Associate, youll learn and support in the following areas: 1. Customer Engagement & Relationship Building Participate in meetings with global data centre clients to understand their technical needs. Learn how to build strong, long-term relationships that ...