17 of 17 Customer Retention Jobs in the Midlands

Customer Insight Analyst Hybrid – 1-2 days per week West Midlands based Full-time Up to £50,000 + up to 20% bonus We're supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent basis. This … hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication and storytelling skills matter here ...

redefining software for the logistics, transport, and warehousing industries. Our focus is on delivering high-performance logistics technology that improves planning, execution, and customer communication. We provide specialist solutions for the sector, tightly integrated with ERP platforms to support end-to-end and final-mile delivery operations. We live … breathe our motto Making Logistics Technology. Better. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. Were looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology ...

under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You’ll contribute directly … customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence. Your responsibilities include: Learner Activation & Onboarding • Set up new customer accounts accurately and on time. • Send welcome communications and guide customers through first login and initial setup. • Provide friendly product ...

Premium tyre brands. You’ll play a central role in driving data-led decision-making across the business, leveraging AI-driven insights, predictive modelling, customer segmentation, and advanced reporting to improve campaign performance, customer retention, and operational efficiency. What you’ll be doing: Leading and developing … high-performing analytics team Building and executing strategic analytics plans aligned to commercial objectives Delivering actionable insights across customer, product, and market performance Driving predictive modelling and AI analytics initiatives Supporting campaign optimisation and customer journey improvements Overseeing data governance, reporting accuracy, and GDPR compliance Collaborating closely with ...

help position Vectare as a distinctive name in the space. You’ll work closely with key stakeholders, including regional commercial teams, product, sales, and customer success, while being part of the larger global marketing team. Responsibilities Develop and implement go-to-market strategies to drive demand generation, customer … support revenue growth. Measure and report on marketing performance, using insights to optimise ROI and improve lead quality. Deepen understanding of our platform, customer challenges, and global education trends to refine product positioning and marketing effectiveness. Requirements Skills & Experience 5+ years of B2B marketing experience, ideally in EdTech, SaaS ...

enjoys commercial conversations and relationship management without the pressure of a pure "hunter" sales role. ⚡Location -Northampton (onsite) 💰Salary - £35K + OTE Key Responsibilities: Customer Retention: Act as the primary commercial point of contact, ensuring contracts are renewed on time and building strong, long-term relationships. Growth … Strategy: Identify and qualify cross-sell and upsell opportunities to deepen customer relationships and grow revenue. End-to-End Renewals: Own the renewal process, clearly explaining contract terms and positioning enhanced solutions where suitable. Business Development: Support growth through networking events, exhibitions, and proactive outreach to generate new leads. ...

known brands across retail, leisure, financial services, and the public sector, including a significant number of UK public sector organisations. With an exceptionally high customer retention rate, the business is known for delivering real value and building long‐term client relationships. The culture is ambitious, collaborative … other outreach channels Acting as the first impression of the brand to potential customers Meeting and exceeding weekly KPIs and sales metrics Identifying customer challenges and gathering high‐level business insight Working closely with Marketing and the wider Sales team to build pipeline What They’re Looking For This ...

After-Sales Support Advisor Nottingham City Centre (Hybrid)£25,000 – £27,000kTemporary to Permanent Position The Opportunity We are recruiting for a customer-focused After-Sales Support Advisor to join a busy and fast-paced support team based in Nottingham City Centre. This hybrid opportunity is ideal for someone … with strong customer service and technical troubleshooting experience who enjoys resolving issues and delivering excellent customer outcomes. As the trusted point of contact for customers after purchase, you will manage queries and technical issues from initial contact through to resolution, ensuring a professional and efficient service at every ...

long sales cycles. Relationship Skills: Excellent communication, networking, and presentation skills. Key Performance Indicators (KPIs) Revenue growth Sales pipeline volume Project win rate Client retention and repeat business Email: (url removed ...

driving measurable value for our customers and ensuring that value is clearly defined, articulated, and realised across every stage of the product and customer journey. As a Product Marketing Executive, you will be part of the function that aligns Product, Sales, Marketing, and Customer Success around a shared … articulate the measurable value our products deliver, from efficiency and compliance gains to cost savings and safety improvements. Collaborate with Product Managers to integrate customer metrics and value creation frameworks into product strategy before build and release. Audit and retrofit existing value propositions to ensure every product is underpinned ...

impact. Your Team You’ll lead a high-performing Sales function spanning both New Business and Account Management Public Sector teams, working closely with Customer Success, Product, Marketing, and Professional Services. This is a collaborative, commercially driven environment where teams are aligned around one goal, delivering measurable value … ensuring consistent execution across your teams. You’ll define and deliver the revenue strategy for your portfolio, balancing short-term results with long-term customer value, retention, and expansion, while shaping go-to-market approaches across both new business and existing customers using data and market insight ...

Developing new business through targeted outreach and relationship building Working closely with the delivery/recruitment team to ensure excellent service levels and client retention About You We are looking for someone who is: Experienced in temporary recruitment, ideally within social care A confident and proactive business developer ...

Field Customer Success Manager (Account Manager) - Sage Accounting Products Overview Solutions for Accounting are leading Sage Business Partners with a focus on providing high-impact ERP & Accounting solutions across the UK. With an impressive customer base that includes over 400 Sage 200 and Sage Intacct clients we have … products and services continue to have a positive impact and help user organisations realise their ambitions. We will expect you to maximise client retention by ensuring clients are well supported, and also to seek out upsell and cross-sell opportunities within our client base, developing revenue opportunities ...

globally , providing a multi-solution technology stack including online ordering, delivery management, POS, kiosks, and integrations that help hospitality businesses grow revenue and improve customer experience. Role Overview The Franchise Field Sales Executive is responsible for driving the adoption and growth of the Foodhub ecosystem across franchise businesses. This … plus KPIs/Success Metrics - Number of new franchise accounts acquired - Revenue generated from new and existing clients - Upsell conversion rate - Client retention and satisfaction levels - Adoption rate of Foodhub ecosystem (apps, website, GMBP positioning) - Field activity (visits, meetings, pipeline updates) What Success Looks Like - Strong penetration into ...

growth opportunities (e.g., data centers, enterprise storage, smart electronics). Drive product adaptation strategies based on regional market demand. Memory Chip Business Development Lead customer acquisition and expansion across Europe. Develop relationships with key OEMs, distributors, traders, and agents. Build and strengthen localized sales networks. Support and promote customized … chip solutions with European clients. Directly manage strategic accounts and ensure long-term partnerships. Implement structured customer segmentation and retention strategies. Optimize distributor management systems and monitor inventory levels. Maintain pricing discipline and resolve channel conflicts. Ensure efficient payment collection and project execution. Compliance & Local Operations Ensure ...

your sales cycle, from initial outreach and qualification through to closing new business deals. Building Lasting Relationships: Focus on securing profitable, long-term customer relationships. Collaboration: Work closely with a dedicated and high-performing Operations team who will provide full support to ensure seamless service delivery and high customer ...

accounts, acting as a key point of contact and helping to build long-term relationships. You ll also identify opportunities to grow accounts, support customer success and retention, and help clients get the most from the product. Alongside this, you ll handle light customer queries … commercial mindset are important, along with being organised and willing to get stuck in. Any previous experience in client-facing roles, account management, customer success, or exposure to SaaS or tech would be helpful, but it s not essential. If you re looking for a role where ...