12 of 12 Customer Retention Jobs in the Midlands

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success … market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team , shaping the long-term customer journey and driving measurable value for a loyal client base. To be successful in this role you should have: Enterprise software experience ideally ERP. Proven ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

Epoq’s services, dealing with senior client contacts and generally ensuring we do everything we can to retain clients. Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need. Ideally we are seeking someone with previous experience … customer support role when required The person Looking for candidates with the following: Experience of customer success/account management where client retention is a primary objective. Experience of doing this for a software product an advantage 5 years’ work experience in total as a minimum ...

your impact. Your Career As a Senior Account Manager at MHR, you’ll take ownership of driving growth across our Large and Medium Enterprise customer base. You’ll build strategic relationships at C-level, positioning MHR’s cloud-based HR, Payroll, and Finance solutions as long-term value drivers … models. You’ll develop account plans, create joint vision roadmaps, and proactively build pipeline within your portfolio, ensuring consistent revenue delivery and high customer satisfaction. This role offers the opportunity to operate strategically, sell business value rather than features, and play a key part in shaping the future ...

Imagesound is a global specialist in music curation and in-store media, helping brands enhance customer experiences through sound, visuals and technology. With offices across the US, UK and Asia and a worldwide consultant network, Imagesound supports 100,000+ locations in 168 countries. Owned by private equity firm Livingbridge … commercial strategy. Working closely with the CEO and CFO, the CRO will take full ownership of the global revenue agenda — leading new business, marketing, customer success and international operations while managing the commercial P&L and a global team of circa 40. Key responsibilities Own the global revenue strategy ...

long sales cycles. Relationship Skills: Excellent communication, networking, and presentation skills. Key Performance Indicators (KPIs) Revenue growth Sales pipeline volume Project win rate Client retention and repeat business Email: (url removed ...

quality, relevant travel content Email Marketing & CRM Build and send email campaigns, newsletters, and automated journeys Segment audiences to improve engagement and conversion Support customer retention and repeat bookings through targeted campaigns Analytics & Performance Tracking Monitor performance using tools such as Google Analytics Track key metrics (traffic ...

third-party activity, ensuring a secure, efficient, and high-availability environment for clients. The DCM partners closely with internal stakeholders to support client retention and growth and represents the site during client visits. Success is measured through client and team satisfaction, site uptime, energy efficiency (PUE), and effective ...

someone with a solid background in B2B technology marketing who can take full ownership of marketing activity and strategy. You will oversee the entire customer lifecycle - from attracting new leads through to conversion and long-term engagement. You'll be responsible for planning and delivering integrated campaigns across digital … combining strategic thinking with hands-on delivery. Decisions will be guided by insight and data, ensuring marketing efforts directly support sales growth and customer retention. The company has heavily invested in new infrastructure and is now in a possible to identify and on-board new customers. This position will ...

someone with a solid background in B2B technology marketing who can take full ownership of marketing activity and strategy. You will oversee the entire customer lifecycle - from attracting new leads through to conversion and long-term engagement. You'll be responsible for planning and delivering integrated campaigns across digital … combining strategic thinking with hands-on delivery. Decisions will be guided by insight and data, ensuring marketing efforts directly support sales growth and customer retention. The company has heavily invested in new infrastructure and is now in a possible to identify and on-board new customers. This position will ...

requests and operational issues. Onboarding: Project manages the setup of new customers, ensuring they have the training and promotional materials needed to succeed. Client Retention: Organise and lead review meetings with senior client contacts, drawing up agendas and tracking actions. Reporting & Tech: Use Jira, Click … stakeholders and have the "grit" to manage multiple priorities at once. Experience: At least 5 years of total work experience, including a background in Customer Success, Account Management (non-sales), or Operations. SaaS Savvy: Comfortable working with software products and strong IT skills (especially Excel). Communication: Exceptional verbal ...

best-in-class client success processes. Feedback & Advocacy -Gather client feedback and NPS insights. -Capture testimonials and case studies. -Champion the voice of the customer internally. About You -Proven experience in client success, account management, or client services. -Exceptional communication and relationship-building skills with an empathetically assertive approach. … translate complex ideas into clear business value. -Passionate about delivering outstanding client experiences. What Success Looks Like -High client satisfaction (NPS) -Strong client retention and long-term partnerships -Smooth onboarding and delivery experiences -Continuous improvement of the client journey -Consistent, high-quality communication Why Apply? A starting salary ...