1 to 25 of 35 Customer Retention Jobs in the Midlands

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role The Head of Customer Value is responsible for leading the end-to-end customer experience by combining proactive customer success, reactive customer service, and a continuous … value from our products and services while receiving exceptional support throughout their lifecycle. This leadership role will lead and support their team to drive customer retention, satisfaction, adoption, and operational efficiency—creating a cohesive, data-driven strategy that supports both customer and business growth. This role ...

understanding their challenges, improving platform adoption, and helping them achieve measurable business outcomes. This is a commercially focused account management role, with responsibility for customer retention, account growth and sales targets across your portfolio. We're looking for someone who is customer-centric, commercially driven … genuinely motivated by solving customer challenges. Working closely with Product, Support, Delivery and Sales teams, you'll play a key role in strengthening customer relationships, identifying growth opportunities, and ensuring our customers receive excellent ongoing support. This is an excellent opportunity for someone who combines strong commercial acumen ...

compliant workforce. We are confident, we are committed, and we challenge tradition, continuously innovating to save lives. Overview of the role As a Senior Customer Success Executive, you will have a portfolio of the larger and more strategically important customers, acting as their primary point of contact and ensuring … they achieve maximum value from our products and services. In addition to your own customer portfolio, you will support the Senior Customer Care Manager by helping drive team performance, sharing best practice and leading by example across the Customer Success team. This is a customer-facing ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers … Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership ...

Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around a consistent, scalable approach that helps customers get greater … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects need a data-focused, problem solving, logical approach. Managing a variety of accounts and being … their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering. There is the potential for this role to be split ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...

successful B2B services business with a strong reputation for delivering technology-led solutions that help its customers operate more effectively. With an established customer base and a continued focus on growth, they are looking for an experienced B2B Account Manager to join their team. This is a relationship … businesses, challenges and future requirements. Proactively maintain regular contact with clients and ensure relationships remain strong and engaged. Conduct structured account reviews to understand customer needs, identify potential risks and uncover opportunities. Look for opportunities to develop existing accounts by identifying additional products, services or solutions that genuinely ...

power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. O verview The Customer Success Manager will own a portfolio of customer accounts and proactively drive their adoption, satisfaction, and long-term retention of our SaaS … finance solution. This is a non-commercial role: you are accountable for retention and customer outcomes. You will build trusted relationships with your accounts, understand their goals, and ensure they consistently realise value from the platform identifying and acting on risk before it leads to churn. Accountabilities ...

projects. The Sales & Quotations Executive job, based in Nottingham, is office-based with hybrid working available and will play a key role in supporting customer enquiries, developing quotations, coordinating with technical teams, and proactively managing a portfolio of customer accounts. The successful candidate will work closely with … wider sales function to ensure customers receive a responsive, professional, and consistent service. This role offers an excellent blend of sales support, account management, customer engagement, and commercial coordination, making it ideal for candidates looking to develop their career within a technical and customer-focused environment. Ideal candidates ...

join a well established UK based B2B business operating within the industrial and engineering sector, with a strong reputation for quality, technical expertise and customer service. Reporting to the Senior Marketing and Digital Partner, you’ll play a key role in growing the ecommerce business, identifying new revenue opportunities … using customer, sales and website data to improve commercial performance. This is a hands-on position that combines ecommerce, digital, commercial analysis and customer growth, making it well suited to someone who enjoys seeing the direct impact of their work. You’ll have the opportunity to influence ...

Email_CRM on a permanent contract within our Marketing department. The Marketing Manager Email_CRM will be responsible for leading our email programme, driving customer engagement, retention, and revenue. This role bridges the gap between commercial campaign activity and technical data execution, defining data requirements, segment logic … performing mix of targeted promotional campaigns and automated lifecycle journeys. Daily duties and responsibilities will include: Own and execute the email programme to drive customer retention, engagement, and revenue across all automated and promotional channels. Manage a dynamic email deployment schedule, balancing short-term commercial trading needs ...

provide technical support and service coordination for FANUC ROBOSHOT customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The role will initially focus on ROBOSHOT products, with the opportunity to develop technical expertise across other FANUC CNC product lines, including ROBODRILL and ROBOCUT. … machine downtime and restoring production as quickly as possible Provide technical support across other FANUC products as required Service Coordination Log, prioritise, and manage customer cases through the ERP service management system. Coordinate Service Engineer attendance when on-site support is required and provide technical support Plan and coordinate ...

onsite) The Opportunity We are looking for a CX and Communications Executive to take hands‐on ownership of our daily campaign execution and automated customer journeys. Reporting directly to the CX and Communications Delivery Lead, you will collaborate to build multi‐channel comms, test dynamic content, and deliver personalized … customer touchpoints. If you are passionate about marketing automation, data‐driven CRM execution, and commercial growth, this is an opportunity to make a significant impact. Who Are we? MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off‐price retailers, selling branded ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT, you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems, analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

bringing the same structure, discipline, and continuous improvement mindset into commercial value streams to enhance pipeline quality, pricing performance, launch execution, service delivery, and customer outcomes. Reporting to the Global VP of Sales & Applications, you will work closely with commercial leaders to deploy SBS across the organisation in line … doing: Drive measurable improvements across commercial Core Value Drivers, including order intake, funnel conversion, win rate, pricing effectiveness, quote turnaround, service delivery, and customer retention Facilitate Kaizen events and continuous improvement initiatives that deliver tangible business value Own commercial impact tracking, working closely with Finance and Sales ...

Account Manager – Existing Customer Base/Farmer Role Up to £40,000 + £10,000 Bonus Telford/Wolverhampton IT MSP | Technology | SaaS | Managed Services Love developing existing customers rather than spending your day cold calling? Chapman Tate Associates are working with a growing IT Managed Service Provider … established portfolio of customers. This is very much a farmer-led Account Management role . The focus is on retaining, developing and growing existing customer relationships – understanding your clients, becoming their trusted technology partner and identifying opportunities to provide additional services where there is a genuine business need. What ...

millions of people. We are looking for an experienced Product Director to shape product strategy, drive portfolio performance and lead the successful delivery of customer value across multiple products and markets. This is a highly visible leadership role for someone who combines strategic thinking with strong execution. You will … influence senior stakeholders, balance commercial opportunities with customer needs, and ensure product investment decisions deliver measurable outcomes. What you'll be doing Define and lead product strategy across multiple portfolios and markets Shape roadmap priorities using customer insight, market evidence and business objectives Deliver portfolio commitments within agreed ...

millions of people. We are looking for an experienced Product Director to shape product strategy, drive portfolio performance and lead the successful delivery of customer value across multiple products and markets. This is a highly visible leadership role for someone who combines strategic thinking with strong execution. You will … influence senior stakeholders, balance commercial opportunities with customer needs, and ensure product investment decisions deliver measurable outcomes. What you'll be doing Define and lead product strategy across multiple portfolios and markets Shape roadmap priorities using customer insight, market evidence and business objectives Deliver portfolio commitments within agreed ...

expertise , excellent stakeholder engagement skills , and a solid understanding of SaaS, technology and digital solutions . You will play a key role in driving customer adoption, improving business outcomes, and supporting organisational transformation. Technology, SaaS & Solution Delivery Work closely with technical and product teams to understand solution capabilities. Translate … technical concepts into clear business value. Support go-to-market, customer onboarding and adoption activities. Bridge the gap between business, technology and operational teams. Contribute to the evolution of products and services through feedback and market insights. Support customers throughout the SaaS adoption lifecycle, ensuring successful implementation, engagement ...