16 of 16 Customer Retention Jobs in the Midlands

Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Customer Service Agent to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional … service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and … phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal More ❯

We’re looking for a dynamic, strategic leader to shape and scale our clients Customer Success function — someone who’s passionate about building meaningful customer relationships, leading high-performing teams, and driving business growth through exceptional experiences.This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k … DOE. Duties: Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion. Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences. Champion … with key customers. Step in when necessary to support your team in navigating complex challenges and high-stakes opportunities Take responsibility for achieving team and company targets related to customer retention, renewal, and upselling. Lead regular customer reviews to assess satisfaction, identify opportunities, and drive action plans to improve customer experience and outcomes. Experience: You More ❯

B2B tactics to attract qualified leads. Developing, launching, and overseeing our Account-Based Marketing program, ensuring it aligns with sales objectives and fosters engagement with key accounts. Elevating our customer marketing initiatives with a focus on introducing new products and exploring cross-sell/upsell opportunities within our existing customer base, enhancing customer retention and … lead flow and alignment on revenue goals. Efficiently managing resources and budgets with a sharp focus on maximizing return on investment for demand generation efforts and maintaining a low Customer Acquisition Cost (CAC). The Person: A strong track record of delivering successful demand generation campaigns tied to concrete KPIs (e.g., MQLs, SQLs, pipeline generated, GP) in a B2B … for detail, capable of taking content from concept to delivering excellent digital experiences that drive engagement and conversions. Confident working with senior members of the executive team and external customer stakeholders, effectively communicating marketing performance and strategy. Competent at managing a budget and confident in reporting on campaign performance and ROI, specifically for demand generation activities. Strong agency management More ❯

We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … performance metrics, enabling data-led optimisation and refinement of future email and CRM campaigns. • Innovating and leading in CRM strategy by researching emerging trends and tools, developing strong client retention strategies to increase Customer Lifetime Value (CLTV), and contributing to the evolution of our CRM platforms and tools. What We Will Offer You: • A salary of up More ❯

and digital transformation and offers a collaborative working culture in a picturesque, rural setting. As E-Commerce Manager, you will lead the strategic and operational aspects of the digital customer journey. Your focus will be on optimising the end-to-end e-commerce funnel, increasing conversion and retention rates, and contributing to revenue growth. You'll work … cross-functionally with Marketing and Sales teams to ensure brand consistency and seamless customer experience across all digital touchpoints. Key Responsibilities: Own and optimise the e-commerce sales funnel and digital customer journey Implement CRO strategies using A/B testing, heatmaps and analytics Drive UX/UI enhancements and work with developers to improve platform functionality Collaborate … on SEO, content, and paid digital campaigns Monitor key metrics such as conversion rates, CAC and online sales performance Support initiatives that improve customer retention, engagement, and lifetime value What We're Looking For: Degree in Marketing, Business, or similar Demonstrable experience in a B2C or D2C e-commerce environment Solid knowledge of digital analytics, UX, CRO More ❯

million active members and 15,000+ brand partnerships across retail, entertainment, and travel, this business is scaling its CRM capabilities to deliver greater personalisation, engagement, and performance across its customer base. The Senior CRM Performance Manager will sit within the Lifecycle CRM team, owning tactical CRM performance delivery and working closely with commercial, trading, and partnerships teams to align … to optimise engagement and conversion. Use behavioural, product, and commercial data to improve segmentation and personalisation. Plan, execute and measure CRM campaigns (email, push) across multiple product lines and customer cohorts. Lead and mentor a team of 3 CRM Executives and Analysts. Partner with analytics and data engineering teams to ensure campaign measurement is robust and scalable. Continuously improve … strong Excel/Google Sheets skills essential. Excellent stakeholder management and ability to influence cross-functional teams. Experience in line management or mentoring CRM team members. Strong understanding of customer segmentation, engagement metrics, and campaign planning. Desirable: Hands-on experience with CRM platforms such as Braze, Salesforce, or Iterable. Familiarity with HTML or Liquid templating for email customisation. Exposure More ❯

navigate performance challenges, and lead teams to deliver a seamless and high-impact client experience. Additionally, you will play a crucial role in Impression's growth by driving client retention, upselling and cross-selling value-added services, and ensuring the profitability of your accounts. As a leader, you'll also mentor junior team members, fostering a high-performance More ❯

EZOO is on a mission to revolutionise how people access electric cars, and are looking for an Apprentice to join their dynamic team in Kenilworth! If you're organised, customer-focused and eager to grow in a supportive environment this could be the perfect opportunity for you! Role You will be a key individual responsible for all sales outreach … needs You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards Provide full appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports Work with wider teams to ensure a smooth user experience Customer retention and growth Training Training to be provided … as you gain experience and develop your skills Apprenticeship Standard Business administrator (level 3) Training Provider COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED Working Week To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.15am - 5.15pm with the flexibility of working some Saturdays with time off in Lieu. More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull – 2 days … per week in the office Salary £60,000 – 75,000 bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end delivery of … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

planning meetings with clients. Influence clients to make greatest use of the platform services to deliver funding across the institution. Strategic Growth Collaborate with internal teams (e.g. product, marketing, customer success) to align the offerings with client needs. Analyse market trends, customer feedback, and competitor activity to inform growth strategies. Work with leadership team to shape and implement … the HE sector. Team Leadership Provide day-to-day support, coaching, and development for a team of account managers. Foster a collaborative and high-performing team culture focused on customer success and commercial outcomes. Support onboarding and training of new team members, sharing best practices and market … insight. Ensure consistent standards of client engagement, reporting, and account planning across the team. Revenue & Performance Management Achieve and exceed individual and team sales targets, growth KPIs, and client retention metrics. Ensure accurate CRM records are maintained, forecasting, and reporting on account and team performance. Drive operational efficiency and process improvements within the account management function. Business Development More ❯

your sales career in the world of Networking solutions? At Convergence Group, we have over 20 years of success built on a resliiant work ethic, continuous improvement and a customer-first mindset. As we enter an exciting phase of growth we're looking for exceptional Account Managers to play a pivotal role in shaping our future. This is a … strategic voice between our business and some of the UK's leading public and private sector organisations, shaping the future of connectivity with industry leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer … Partnerships - Strengthen client relationships and align solutions ensuring customers achieve their business goals. What You'll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver solutions across LAN, WAN, WiFi More ❯

to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload … correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support … demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive etc Experience in troubleshooting technical More ❯

members across the Asset Protection Group. Participate in networking events. Coordinate with operations on key client margins and mobilization timelines. Manage key accounts and support growth where applicable. Oversee customer care and retention strategies. Lead marketing activities to demonstrate ROI. Identify and support new revenue streams, such as new sectors. Provide competitor insights to the Board. Location … goals for 2025/2026. Build a robust sales pipeline (meetings, tenders, quotes). Ensure sales and marketing activities are tracked and successful. Utilize CRM systems effectively to track customer journeys. Enhance CFS's reputation and market presence in target sectors. Person Specification Self-motivated with strong commercial focus. Proven experience in selling sprinkler installations. Leadership qualities with motivational More ❯

Sage X3 Support Consultant (Sage X3, ERP Support, Sage X3 Consultant, ERP Software, Sage Reseller) - Join a Global Leader in Sage X3 Solutions with Unrivalled Staff Retention! A Sage X3 Support Consultant (Sage X3, ERP Support, Sage X3 Consultant, ERP Software, Sage Reseller) is required by a leading global Sage … X3 consultancy. With over 15 years of exclusive focus on Sage X3, this consultancy has implemented solutions across five continents and holds a reputation for excellence, employee development, and customer retention. To be considered you will need: A minimum of 12 months Sage X3 support experience (either with a Sage reseller or as an in-house end user) Ideally … years' experience with Sage X3 in support or consultancy Exposure to a variety of Sage X3 modules, particularly finance or distribution Strong communication and customer service skills A keen interest in developing a career in ERP consultancy This is an exceptional opportunity to receive structured training and mentoring in all Sage X3 modules, working across a diverse client base More ❯